Statistical Appendix & Results to 31 December 1999

CGU PLC 21 February 2000 CGU plc STATISTICAL APPENDIX - ISSUED 21 FEBRUARY 2000 UNAUDITED GROUP RESULTS FOR 12 MONTHS ENDED 31 DECEMBER 1999 (USING LIFE ACHIEVED PROFITS) Notes: (i) All results in the statistical appendix are before goodwill amortisation and exceptional items. (ii) 1998 life achieved operating profits included a one-off benefit of £235m, resulting from an increase in the assumed margins for the return on equities above fixed interest securities. 12 months to 31 Dec 3 months to 31 Dec 1999 1998 1998 1999 1998 at at at at at average average average average average 1999 roe 1999 roe 1998 roe 1999 roe 1999 roe Unaudited Unaudited Unaudited Unaudited Unaudited GROUP OPERATING PROFIT £m £m £m £m £m Life and savings United Kingdom 446 416 416 202 164 France 97 73 75 16 (1) Netherlands 168 152 154 75 50 Italy 42 53 54 15 24 Poland 125 61 69 60 25 Other Europe (11) (8) (9) 6 (2) United States 20 16 16 5 2 Canada 3 5 5 (4) - Rest of World 1 5 6 3 2 --- --- --- --- --- 891 773 786 378 264 Equity risk adjustment - 233 235 - 233 --- ---- ---- --- --- 891 1006 1021 378 497 === ==== ==== === === Health France 13 12 12 4 1 Netherlands 11 10 10 - 3 --- --- --- --- --- 24 22 22 4 4 === === === === === General insurance United Kingdom 134 52 52 67 (42) France (8) 56 58 (39) 16 Netherlands 7 42 42 (7) 7 Other Europe 31 11 10 19 1 United States 178 142 138 38 38 Canada 93 75 72 22 32 Australia & NZ 3 57 56 - 20 Rest of World 20 27 30 3 8 Group reinsurance 1 24 24 (26) 3 --- --- ----- --- --- 459 486 482 77 83 === === ===== === === Associated undertakings United Kingdom 3 5 5 (2) 1 France - 4 4 - 1 Other Europe 8 4 4 3 1 Rest of World (1) 1 1 (1) - --- --- --- --- --- 10 14 14 - 3 === === === === === Asset management/ other financial services United Kingdom 19 (4) (4) 2 (9) France 9 6 6 2 3 Netherlands 6 6 6 2 - Other Europe 2 6 6 1 - --- --- --- --- --- 36 14 14 7 (6) === === === === === Group operating profit United Kingdom 602 469 469 269 114 France 111 151 155 (17) 20 Netherlands 192 210 212 70 60 Other Europe (inc Italy and Poland) 197 127 134 104 49 United States 198 158 154 43 40 Canada 96 80 77 18 32 Australia & NZ 3 57 56 - 20 Rest of World 20 33 37 5 10 Group reinsurance 1 24 24 (26) 3 ---- ---- ---- --- --- 1420 1309 1318 466 348 Equity risk adjustment - 233 235 - 233 ---- ---- ---- --- --- 1420 1542 1553 466 581 Unallocated expenses (98) (79) (80) (39) (36) Unallocated interest charges - external (74) (78) (78) (22) (19) - intra-group (134) (97) (97) (39) (30) --- ---- ---- --- --- Group operating profit before tax 1114 1288 1298 366 496 ==== ==== ==== === === GROUP GENERAL INSURANCE RESULT 12 months to 31 Dec 3 months to 31 Dec 1999 1998 1998 1999 1998 at at at at at average average average average average 1999 roe 1999 roe 1998 roe 1999 roe 1999 roe £m £m £m £m £m Underwriting result United Kingdom (247) (390) (390) (41) (148) France (80) (22) (22) (57) (5) Netherlands (32) (20) (20) (15) (10) Other Europe (38) (55) (57) 1 (19) United States (204) (253) (248) (57) (65) Canada (25) (48) (47) (7) (8) Australia & NZ (63) (28) (27) (15) (9) Rest of World (30) (31) (32) (9) (7) Group reinsurance (31) (19) (18) (32) (7) ----- ----- ----- ----- ----- (750) (866) (861) (232) (278) ===== ===== ===== ===== ===== Longer term investment return (LTIR) United Kingdom 381 442 442 108 106 France 72 78 80 18 21 Netherlands 39 62 62 8 17 Other Europe 69 66 67 18 20 United States 382 395 386 95 103 Canada 118 123 119 29 40 Australia & NZ 66 85 83 15 29 Rest of World 50 58 62 12 15 Group reinsurance 32 43 42 6 10 ---- ---- ---- --- --- 1209 1352 1343 309 361 ==== ==== ==== === === General insurance result United Kingdom 134 52 52 67 (42) France (8) 56 58 (39) 16 Netherlands 7 42 42 (7) 7 Other Europe 31 11 10 19 1 United States 178 142 138 38 38 Canada 93 75 72 22 32 Australia & NZ 3 57 56 - 20 Rest of World 20 27 30 3 8 Group reinsurance 1 24 24 (26) 3 --- --- ---- --- --- 459 486 482 77 83 === === ==== === === Note: Investment income, which is included in the longer term investment return is analysed below. 12 months to 31 Dec 3 months to 31 Dec 1999 1998 1998 1999 1998 at at at at at average average average average average 1999 roe 1999 roe 1998 roe 1999 roe 1999 roe £m £m £m £m £m Investment income United Kingdom 302 368 368 80 85 France 43 47 48 12 13 Netherlands 22 32 33 5 9 Other Europe 57 52 53 14 11 United States 293 320 312 72 81 Canada 104 110 107 26 34 Australia & NZ 62 77 75 15 23 Rest of World 41 46 49 10 12 Group reinsurance 29 40 40 5 9 ---- ---- ---- ----- ----- 953 1092 1085 239 277 ==== ==== ==== ===== ===== Worldwide Life & Savings New Business - 12 months 1999 New single premiums New annual premiums Investment sales(ii) Local Local Local 12 months currency 12 months currency 12 months currency 1999 1998 growth 1999 1998 growth 1999 1998 growth £m £m % £m £m % £m £m % UK Individual pensions 400 340 18 66 57 16 Group pensions 340 311 9 44 43 2 Mortgage - - - 40 49 (18) Other life 1915 1323 45 21 21 - PEPs/ISAs/ Unit Trusts - - - - - - 641 473 36 ----- ----- --- --- --- --- --- --- --- 2655 1974 34 171 170 1 641 473 36 France AFER (excl. unit-linked) 712 501 45 - - - Unit-linked & other savings 482 483 2 12 11 16 Group protection business 134 144 (5) 1 1 (27) ---- ---- --- --- -- -- 1328 1128 20 13 12 12 Netherlands Individual pensions 89 84 7 - - - Group pensions 174 114 56 23 23 - Universal life 18 16 13 18 13 37 Other individual life 48 66 (26) 34 35 1 Group life 11 17 (35) 9 8 22 --- --- --- --- --- --- 340 297 16 84 79 9 Italy Unit-linked 640 588 11 15 11 39 Savings, protection & other 128 60 119 27 39 (29) --- --- --- --- --- --- 768 648 21 42 50 (14) Poland Life & savings 13 5 163 57 57 12 Pensions - - - 282 - n/a --- --- --- --- --- --- 13 5 163 339 57 560 Germany Life & savings 30 14 n/a 18 9 n/a Pensions & annuities 60 24 n/a 21 7 n/a --- --- --- --- --- --- 90 38 n/a 39 16 n/a Other Europe Life & pensions 185 79 140 12 10 21 UCITS - - - - - - 129 129 5 --- --- --- -- -- -- --- --- ---- 185 79 140 12 10 21 129 129 5 United States Life assurance 6 9 (32) 9 14 (41) Pensions & annuities 166 170 (5) 11 10 14 --- --- -- -- -- -- 172 179 (6) 20 24 (19) Other 29 27 7 24 13 84 ----- ----- -- --- --- --- --- --- --- Total 5580 4375 29 744 431 76 770 602 28 ===== ===== == === === === === === === Notes: (i) Premiums are gross of reassurance. (ii) Includes ISAs, PEPs, unit trusts and UCITS (collective investments sold throughout Europe and Asia). (iii) 1998 figures exclude sales from businesses disposed of. (iv) 1999 figures include £3m in single premiums and £0.5m in annual premiums from Nuts Ohra. Excluding Nuts Ohra annual and single premiums were 15% and 8% higher respectively. GENERAL INSURANCE ANALYSIS BY TERRITORY UNITED KINGDOM General insurance 12 months to 31 December Premium income Underwriting result Operating ratio 1999 1998 Growth 1999 1998 1999 1998 £m £m % £m £m % % Personal Motor 511 528 (3) (80) (88) 116 117 Homeowners 599 567 6 2 (41) 99 107 Creditor 88 165 (47) 25 20 111 85 Other 85 90 (6) (4) 11 105 87 ---- ---- ---- ----- 1283 1350 (5) (57) (98) 105 107 Commercial Motor 328 333 (2) (80) (95) 125 129 Property 414 497 (17) (33) (62) 108 113 Liability 248 297 (17) (76) (80) 130 127 Other 192 225 (14) 17 9 92 97 ---- ---- ----- ----- 1182 1352 (13) (172) (228) 114 117 ---- ---- ----- ----- Total 2465 2702 (9) (229) (326) 110 112 London market 146 186 (21) (18) (64) 112 135 ---- ---- ----- ----- Total 2611 2888 (10) (247) (390) 110 113 ==== ==== ===== ===== Underwriting ratios 1999 1998 % % Claims 80 84 Commission 16 15 Expenses 14 14 --- --- 110 113 === === UNITED KINGDOM General insurance 3 months to 31 December Premium income Underwriting result Operating ratio 1999 1998 Growth 1999 1998 1999 1998 £m £m % £m £m % % Personal Motor 117 120 (2) (17) (24) 112 119 Homeowners 147 151 (3) (5) (20) 103 114 Creditor 28 17 67 8 3 83 134 Other 20 21 (11) (3) 8 114 58 --- --- ---- ---- 312 309 1 (17) (33) 105 110 Commercial Motor 82 77 6 (12) (25) 115 131 Property 95 113 (16) (6) (41) 107 134 Liability 58 66 (11) (13) (22) 121 131 Other 45 52 (12) 7 2 86 98 --- --- ---- ---- 280 308 (9) (24) (86) 109 127 --- --- ---- ---- Total 592 617 (4) (41) (119) 107 119 London market 32 26 26 - (29) 110 206 --- --- ---- ---- Total 624 643 (3) (41) (148) 107 122 === === ==== ==== Underwriting ratios 1999 1998 % % Claims 80 92 Commission 14 16 Expenses 13 14 --- --- 107 122 === === FRANCE General insurance 12 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 FFrm FFrm % FFrm FFrm % % Agents/brokers Property 2695 2645 2 30 114 99 96 Motor 2314 2205 5 (461) (121) 120 105 Other 1175 1090 8 (167) (83) 114 108 ---- ---- ----- ----- 6184 5940 4 (598) (90) 110 102 Direct 386 212 82 (199) (130) 152 162 ---- ---- ----- ----- Total 6570 6152 7 (797) (220) 112 104 ==== ==== ===== ===== 3 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 FFrm FFrm % FFrm FFrm % % Agents/brokers Property 567 494 15 (58) 67 110 96 Motor 508 557 (9) (366) (27) 172 106 Other 229 253 (9) (86) (42) 138 117 ---- ---- ----- ----- 1304 1304 - (510) (2) 139 100 Direct 73 46 59 (54) (42) 174 189 ---- ---- ----- ---- Total 1377 1350 2 (564) (44) 139 106 ==== ==== ===== ==== Underwriting ratios 12 months to 3 months to 31 December 31 December 1999 1998 1999 1998 % % % % Claims 78 69 100 71 Commission 19 20 20 20 Expenses 15 15 19 15 --- --- --- --- Operating 112 104 139 106 === === === === Note: Health business has been removed from the general insurance results above and reported separately. NETHERLANDS General insurance 12 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 Flm Flm % Flm Flm % % Domestic 173 158 10 3 3 98 98 Motor 426 373 14 (84) (38) 120 111 Commercial fire 214 209 2 9 (17) 94 107 Liability 93 89 4 (30) (16) 132 119 Inward reinsurance 34 37 (7) (4) (6) 111 118 Other 195 164 19 (3) 8 98 94 ---- ---- --- --- Total 1135 1030 10 (109) (66) 109 106 ==== ==== === === 3 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 Flm Flm % Flm Flm % % Domestic 51 40 27 - (7) 99 117 Motor 119 83 44 (21) (14) 115 119 Commercial fire 38 33 13 (9) (10) 119 121 Liability 10 10 4 (8) (3) 148 128 Inward reinsurance 10 10 (4) - (2) 99 128 Other 54 31 74 (12) - 150 99 --- --- ---- --- Total 282 207 36 (50) (36) 117 118 === === ==== === Underwriting ratios 12 months to 3 months to 31 December 31 December 1999 1998 1999 1998 % % % % Claims 72 69 80 72 Commission 24 24 22 25 Expenses 13 13 15 21 --- --- --- --- Operating 109 106 117 118 === === === === Note: Health business has been removed from the general insurance results above and reported separately. UNITED STATES General insurance Statutory Basis 12 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 $m $m % $m $m % % Personal Automobile 1301 1322 (2) (28) (62) 102 104 Homeowners 437 443 (1) (12) (35) 104 108 Other 125 106 18 8 8 94 93 ---- ---- ---- ---- 1863 1871 - (32) (89) 102 104 Commercial Automobile 557 531 5 (77) (83) 114 115 Property 1038 1012 3 (150) (138) 115 113 Liability 201 197 2 (32) (34) 115 117 Workers compensation 435 379 15 32 18 93 96 Other 154 140 10 6 (79) 96 n/a ---- ---- ----- ----- 2385 2259 6 (221) (316) 109 113 ---- ---- ----- ----- Total 4248 4130 3 (253) (405) 106 109 ==== ==== ===== ===== Underwriting ratios 1999 1998 % % Claims 76 78 Commission 16 17 Expenses 14 14 --- --- 106 109 === === Note: Certain reclassifications have taken place during 1999. Travel has been reclassified from commercial other to personal other. Surety has been reclassified from commercial liability to commercial other. 1998 has been restated. UNITED STATES General insurance Statutory Basis 3 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 $m $m % $m $m % % Personal Automobile 278 299 (7) (8) (7) 106 106 Homeowners 104 102 1 27 9 80 93 Other 30 25 25 4 3 90 90 --- --- --- --- 412 426 (3) 23 5 98 101 Commercial Automobile 137 125 10 (24) (10) 118 109 Property 277 243 14 (25) (59) 109 125 Liability 51 52 (2) (15) (15) 128 129 Workers compensation 91 79 16 1 7 104 99 Other 55 50 9 7 (28) 74 n/a --- --- --- --- 611 549 11 (56) (105) 110 120 --- --- --- --- Total 1023 975 5 (33) (100) 105 111 ==== === ==== ===== Underwriting ratios 1999 1998 % % Claims 74 79 Commission 16 16 Expenses 15 16 --- --- 105 111 === === Note: Certain reclassifications have taken place during 1999. Travel has been reclassified from commercial other to personal other. Surety has been reclassified from commercial liability to commercial other. 1998 has been restated. CANADA General Business 12 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 C$m C$m % C$m C$m % % Automobile 1117 1156 (3) (4) 3 100 99 Property 596 609 (2) (10) (44) 101 109 Liability 146 159 (8) (42) (39) 128 123 Other 32 34 (4) 6 9 79 78 ---- ---- ---- ---- Total 1891 1958 (3) (50) (71) 103 104 ==== ==== ==== ==== 3 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 C$m C$m % C$m C$m % % Automobile 266 263 1 - (17) 100 106 Property 155 148 6 13 9 91 95 Liability 37 31 18 (21) (12) 156 140 Other 9 8 15 2 1 79 109 --- --- --- --- Total 467 450 4 (6) (19) 101 105 === === ==== === Underwriting ratios 12 months to 3 months to 31 December 31 December 1999 1998 1999 1998 % % % % Claims 72 73 70 72 Commission 18 18 19 18 Expenses 13 13 12 15 --- --- --- --- 103 104 101 105 === === === === Notes: GAN restructuring costs of C$ 11m are excluded from both the 12 months and the 3 months to 31 December 1999 figures. CGI integration costs of C$ 45m are excluded from the 12 months 1998 figures. AUSTRALIA & NZ General insurance 12 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 £m £m % £m £m % % Australia 461 460 - (68) (32) 117 107 New Zealand 107 101 6 5 4 93 96 --- --- ---- --- 568 561 1 (63) (28) 112 105 === === ==== === 3 months to 31 December Underwriting Operating Premium income result ratio 1999 1998 Growth 1999 1998 1999 1998 £m £m % £m £m % % Australia 113 118 (4) (14) (7) 115 108 New Zealand 25 25 1 (1) (2) 110 107 --- --- --- --- 138 143 (3) (15) (9) 113 107 === === === === Underwriting ratios 12 months to 3 months to 31 December 31 December 1999 1998 1999 1998 % % % % Claims 84 75 81 74 Commission 14 14 15 14 Expenses 14 16 17 19 --- --- --- --- 112 105 113 107 === === === === Note: All figures are at 12 months to 31 December 1999 average rates of exchange.

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