Re Presentation

Aviva PLC
20 May 2003

                                                                     20 May 2003

Presentation to investors and analysts on Aviva's UK general insurance business

Aviva plc is holding a presentation today on its UK general insurance business,
branded Norwich Union Insurance ('NUI'). Slides from the presentation are
available on the Group's website www.aviva.com and a delayed webcast will be
available from around mid-afternoon.

NUI is the leading UK general insurer with a market share of 16% and has a focus
on personal and small commercial lines. Net written premiums were £4.7 billion
in 2002 with a combined operating ratio of 101%, against a group target of 102%,
and statutory operating profits of £611 million. NUI makes a significant
contribution to cash flows within the Group and achieved a return on capital
employed of 16% in 2002.



Enquiries:

Analysts / Investors

Steve Riley, Investor Relations Director           [phone]

James Matthews, Head of Investor Relations         [phone]

Media

Sue Winston, Head of Group Media Relations         [phone]

Alex Child-Villiers, Financial Dynamics             [phone]



Main points from the presentation:

Consistent financial performance and a good start to 2003:

Application of scale advantages, a market leading claims process and rating
increases together with continuing to re-shape the portfolio delivered a
combined operating ratio of 102% and 101% in 2001 and 2002 respectively. We have
seen a strong start to 2003, with double-digit rate increases in commercial
property and liability business, and better than expected weather claims. Rate
increases in personal lines have been relatively low.



Continuing to drive efficiency and improve returns

NUI maintains a market leading expense ratio at 10.4%, which includes expensing
process improvements and new initiatives. We are off-shoring part of our
customer services operation to India, to further improve our underlying cost
base. These operations will be on-line from July 2003.

In 2002, claims costs savings of £100 million were achieved in areas such as
improved terms for motor repairs and white goods, and the development of our own
network of building contractors.



Developing new competitive advantages

NUI has developed a unique understanding of flood risks in the UK through
digital mapping. This will improve risk selection and the accuracy of pricing
for household insurance.

NUI is pioneering Pay As You Drive (PAYDTM) technology in the UK motor insurance
market, with exclusivity to the technology in the UK.



Developing new earnings streams

Whilst maintaining insurance at our core, NUI is developing a range of broader
customer offerings, taking the opportunity to extend the trusted Norwich Union
brand and create new profit streams. These initiatives include: NU Rescue and
car provision.









                      This information is provided by RNS
            The company news service from the London Stock Exchange    

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