Re Contract

Serco selected as preferred bidder to provide facilities management services
for East Kent NHS Foundation Trust

14 March 2012

Serco Group plc (Serco), the international service company, announces today
that it has been selected as preferred bidder for a new contract to provide
integrated facilities management (FM) services to the East Kent Hospitals
University NHS Foundation Trust in the UK. The contract, which is expected to
be signed in the next few weeks and is due to start in July 2012, has a total
estimated value of approximately £140m over ten years, comprising an initial
seven-year period and a maximum three-year extension.

Serco will be delivering services to three acute hospitals, two community
hospitals and several small clinics in the East Kent area. These include the
Kent and Canterbury, the Queen Elizabeth The Queen Mother in Margate, and the
William Harvey in Ashford. Providing a range of services, Serco will work in
partnership with the Trust to modernise services across the estate and improve
clinical service provision and patient experience. Over 1,100 meals will be
served to inpatients per day and over 150,000 square metres of estate cleaned.
In addition to cleaning and patient catering, Serco will also be responsible
for the delivery of ward housekeeping, retail services, portering, security,
switchboard, helpdesk, staff accommodation, pest control and waste management.
Approximately 700 people will be employed on the contract, the majority of
which will be transferred from the existing provider and the Trust with their
terms and conditions protected.

In making the announcement, the Director of Capital Planning and Strategic
Development for the Trust, Liz Shutler said "In selecting Serco as our new
provider we were not just looking for value for money, but improved levels of
service and innovation for the benefit of our patients. In particular we
believe the introduction of Ward Housekeepers, as the link between clinical
staff and cleaning staff, will further improve the services we offer our
patients across the Trust. Working in partnership with Serco, the new contract
will also make greater use of new technology and the introduction of a new
centralised helpdesk should make it much easier to manage the resources to best
effect."

Christopher Hyman, Chief Executive of Serco Group, said: "We are delighted to
have been selected to provide these important services to the East Kent
Hospitals University Foundation Trust. This adds a further partnership to our
growing health business which provides enabling services to the NHS and other
customers around the world, and demonstrates our commitment to patient-centric
care that improve outcomes and experience."

EndsRe

For further information please contact Serco:

Stuart Ford, Head of Investor Relations T [phone]

Marcus De Ville, Head of Media Relations T [phone]

Notes to editors:

In the United Kingdom, Serco provides services in partnership with the National
Health Service (NHS) and other health and social care organisations in a range
of primary and community settings. For example, Serco will draw on its
healthcare expertise in operation at Norfolk and Norwich University Hospitals
NHS Foundation Trust, NHS Forth Valley Acute Hospital, Wishaw General Hospital,
and Guy's and St Thomas' Hospital NHS Foundation Trust.

Serco's other UK health-related operations include: GSTS Pathology, our joint
venture that is transforming pathology services by combining the clinical and
scientific skills of hospital trusts with the service and business experience
of Serco; a leading provider of Occupational Health, supporting the health and
well-being of over 450,000 employees nationwide in the public, private and
voluntary sectors; the leading independent provider of Custodial Health
services; and a provider of Unscheduled Care services to ensure that people
have reliable access to appropriate medical assistance outside normal working
hours.

Serco has also signed a contract to provide all the non-clinical support
services for the new Fiona Stanley Hospital near Perth which opens in 2014.

About Serco

Serco is a FTSE 100 international service company, which combines commercial
know-how with a deep

public service ethos.

Around the world, we improve essential services by managing people, processes,
technology and assets

more effectively. We advise policy makers, design innovative solutions,
integrate systems and - most of all deliver to the public.

Serco supports governments, agencies and companies who seek a trusted partner
with a solid track record of providing assured service excellence. Our people
offer operational, management and consulting expertise in the aviation, BPO,
defence, education, environmental services, facilities management, health, home
affairs, information and communications technology, knowledge services, local
government, science and nuclear, transport, welfare to work and the commercial
sectors.

More information can be found at www.serco.com

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