AGM Statement and Trading Update

12 May 2015 Capita plc - AGM statement and trading update Capita plc (`Capita'), the UK's leading customer and business process management services company, is holding its Annual General Meeting today and is issuing the following trading update statement covering progress to date in 2015. Summary Capita has made an encouraging start to 2015, having secured £1.2bn (May 2014: £1.1bn) aggregate contracts and acquired 7 businesses for a combined consideration of £215m. All of the completed acquisitions have been integrated into the group and we are pleased with the initial performance of avocis, our largest transaction to date. As anticipated in our full year results statement issued on 26 February, we remain on track to deliver low double digit revenue growth and meet consensus expectations for the full year. Organic growth, sales and business development We expect mid-single digit organic growth in 2015, net of attrition, driven by the combination of new contracts announced in the year to date, the full benefit from 2014's contract wins and growth from the divisional businesses. Our bid pipeline, last reported at £5.1bn on 26 February, remains buoyant in both the private and public sector. Behind this we have a substantive prospect list, with a number of bids which will reach their short list phase and feed into our pipeline over the course of the year. There are no material (defined as 1% of group revenue) contracts up for renewal until 2019. To date in 2015, we have secured contracts with an aggregate value of £1.2bn including a contract to deliver services to the Department for Environment, Food & Rural Affairs (Defra) as part of our joint venture with Defra to operate the Food and Environment Research Agency (Fera), being selected as preferred bidder by Central London Community Health Trust and the extension and expansion of our existing service delivery contract with Sheffield City Council. We announced today that we have been selected as preferred bidder to provide corporate services for Central London Community Health Trust, including ICT, HR (payroll and recruitment), estates and facilities management, followed by the planned delivery of finance services. The contract is expected to be worth £80m over 10 years. We formed the Fera joint venture with Defra in March, which includes a 10 year service agreement with Defra, a 10 year sole supplier framework for other Crown bodies worth up to £150m per annum and a sizeable opportunity to grow the business by providing more high end science services to the commercial sector. Fera is expected to achieve £700m revenue over its first 10 years. In February, Capita was approved by NHS England to join the new Lead Provider Framework for Commissioning Support Services, under which £3-5bn of services such as finance, HR and GP IT are expected to be procured. A number of procurement opportunities have already commenced under the Framework. Value enhancing acquisitions Capita has acquired 7 companies to date in 2015 for a total consideration of £ 215m, including avocis and Scholand & Beiling in DACH (Germany, Switzerland and Austria) and Constructionline. Our DACH businesses have made a good start since we completed the acquisitions. We are in early discussions with a number of potential clients in the region, confirming our view that there is significant growth potential there for customer contact management services. We have acquired four smaller companies to enhance our capabilities since the full year results, with combined annual revenue of £35m, for an aggregate consideration of £22m. Voice Marketing is an outbound customer management business which complements our current inbound and customer care services in Customer Management & International. Sigma Seven is a specialist provider of mobile field worker software which complements AMT Sybex. ThirtyThree is a leading employer branding, communications and digital media specialist, which enhances our managed services recruitment offering within Workplace Services. Finally, BCS specialises in the design of civil and structural engineering projects and expands our existing transport specialism within Property & Infrastructure. Outlook We have good visibility and remain on track to deliver low double digit revenue growth and meet consensus expectations in 2015, supported by contract wins and acquisitions announced in the year to date and the full year benefit from those completed in 2014. The market for customer services and business process management is large, remains active and provides a good platform for growth in the UK and increasingly Northern Europe over the medium to long term. Interim Management Statements Following changes to the rules applicable to UK listed companies to bring them in line with the EU Transparency Directive, henceforth Capita will not be making Interim Management Statements. However, in addition to this AGM statement, Capita will provide a trading update toward the year end on an ongoing basis. -Ends- For further information: Capita plc Tel: 020 7654 2219 Shona Nichols, Corporate Communications Director Andrew Ripper, Head of Investor Relations Capita press office Tel: 020 7654 2399 About Capita Capita plc is the UK's leading provider of customer and business process management (BPM) and integrated professional support service solutions. With 68,000 people at over 400 sites, including 80 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2014 revenue of £4.4bn. Further information on Capita plc can be found at: www.capita.co.uk.

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