Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Innovation Group PLC (TIG)

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Thursday 15 December, 2011

Innovation Group PLC

United States Update

RNS Number : 0349U
Innovation Group PLC
15 December 2011

15 December 2011


The Innovation Group


("Innovation" or the "Group")



United States Update


- Innovation Group makes significant new business progress in North America -

- New multi-year BPO client secured, in addition to two existing BPO client extensions -


The Innovation Group plc (LSE: TIG.L), is pleased to announce news of a number of significant new business achievements in the US marketplace.  The Group's recently strengthened North American sales team has extended two existing Business Process Outsourcing ("BPO") mandates in the region, in addition to signing a new, multi-year BPO client agreement.


The new BPO agreement will see the Group support the auto insurance operations of a major regional insurer, which provides insurance directly to consumers via storefronts, call centres and the web across 12 US states.  Under the terms of the agreement, the Group will provide the insurer with a range of auto direct repair and independent adjuster services, delivered via the Group's own repair network.  The agreement, which recently commenced, is expected to generate approximately US$3.0m in Group revenue over a three year term. 


In addition, the Group has extended two existing and significant North America client mandates.  The first mandate, with one of the United States' largest insurance groups, Selective Insurance, will see the Group provide Selective Insurance with after hours and overflow First Notice of Loss services over a three year term.  The agreement, which recently commenced following a pilot during Hurricane Irene, is expected to generate approximately US$2.3m in Group revenue over its term.


The second mandate, with the subsidiary of a global Tier one insurer based in the US, has also been renewed for a further three years.  Under the terms of the extended agreement, the Group will continue to provide the insurer with property claims services.  This three year agreement, which recently commenced, is expected to generate approximately US$3.0m in Group revenue over its term.


Welcoming the news Andy Roberts, Chief Executive Officer of The Innovation Group added:


"This is excellent progress by our North America team and a clear, credible example of the attractiveness of our BPO offering in this important marketplace.  These new and extended mandates are illustrative of the positive momentum we are seeing across our global markets at present, driven by the increasing numbers of insurers considering how best to secure, service and sustain their customer bases."  




The Innovation Group

Andrew Roberts, Chief Executive Officer

Jane Hall, Group Finance Director

Tel: +44 (0) 1489 898300

FTI Consulting

Tel: +44 (0) 20 7831 3113

Ed Bridges / Matt Dixon / Tracey Bowditch



Notes to Editors:


The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries.  Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA, RSA, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. 




This information is provided by RNS
The company news service from the London Stock Exchange

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