Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Thursday 08 May, 2008


Ofcom PRS Findings

08 May 2008

ITV plc

8 May 2008


ITV plc accepts the findings published by the Ofcom Content Sanctions Committee
in respect of Premium Rate Services. ITV plc has also today:

•    Published the new measures and procedures put in place since the Premium 
     Rate Services (PRS) issues were identified, including fundamental changes 
     to ITV plc's compliance and telephony systems;

•    Confirmed the list of charities receiving donations as a result of ITV 
     plc's reimbursement process;

•    Published the findings of Olswang's independent investigation into the
     British Comedy Awards 2005.

Michael Grade, Executive Chairman of ITV plc, said: 'Ofcom's announcement today
is an appropriate moment to restate ITV's unreserved apology to the public for
breaches that took place between 2003 and January 2007.

'We welcome Ofcom's recognition of the 'wide ranging and timely' steps
voluntarily undertaken by ITV.  ITV has gone further than any other broadcaster
in instigating an independent, systematic and comprehensive investigation into
all allegations around premium rate services in its programmes.  We believe that
Ofcom's scrutiny of the evidence we provided will reassure viewers and rebuild
the public's trust in ITV.

'Since the publication of Deloitte's findings, ITV has totally re-engineered its
editorial, compliance and training procedures to safeguard against any
recurrence of such  breaches of trust.  We have also taken a number of
disciplinary measures. Anyone working with or for ITV going forward is in no
doubt of the standards expected and the consequences if they fall short.'

'For anyone who cares about British broadcasting the Ofcom findings and the
Deloitte review make for sorry reading.  It is clear that these serious breaches
of trust were evidence of gross editorial errors of judgment designed,
mistakenly, to enhance the viewer experience.  In no case is there evidence that
there were any corrupt attempts to generate further revenues.'

Following the Deloitte review ITV plc announced a comprehensive scheme to
reimburse viewers affected.  The amount to be reimbursed was calculated at over
£7.8 million. This represents the amount spent by affected consumers, which is
almost double the amount ITV actually received from these calls. Recognising
that the actual amount claimed by consumers might be a small proportion of this
total, ITV took the decision to donate the difference to charity and ITV has
today published a list of those charities that have benefited.

ITV plc
Tel: 0207 156 6000

Press queries
Ruth Settle - Controller of Communications
Tel: 084488 18225

Investor queries
Pippa Strong - Head of Investor Relations
Tel: 020 7156 7039

Tulchan Communications Group
Tel: 020 7353 4200

Andrew Grant
Susanna Voyle
David Allchurch

                      This information is provided by RNS
            The company news service from the London Stock Exchange                                                                     

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