Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

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We store and use information you provide as follows:

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We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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South Staffs Grp PLC (SSF)

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Wednesday 12 December, 2001

South Staffs Grp PLC

Re Joint Venture

South Staffordshire Group PLC
12 December 2001

South Staffordshire Group Plc and Pennon Group Plc announce a customer service
joint venture agreement

South Staffordshire Group Plc and Pennon Group Plc announce the formation of a
joint venture company between their subsidiaries Echo Managed Services Ltd
('Echo') and South West Water Limited ('SWW'). The new venture, Echo South
West, will provide customer contact and billing services for SWW's 1.5 million
customers in Devon, Cornwall and parts of Somerset and Dorset and establishes
a commercial foothold in the region for customer service provision to third

Echo South West will be owned equally by SWW and Echo and will provide
services to SWW with contract revenues of £30 million over four years. The
operation will be based in Exeter and will involve the transfer of staff from
SWW's existing customer service function. In the next twelve months the
business will be implementing the RAPID customer service and billing system
acquired by SWW from South Staffordshire Group earlier this year.

Bob Baty, Chief Executive of South West Water Limited said, 'The new venture
will help South West Water achieve even higher levels of customer service and
satisfaction and will also help us meet the challenging operating cost targets
set by Ofwat. We are impressed by the commercial approach that Echo has
developed and we are confident additional income streams will be generated as
new business is gained. The joint venture will also provide the potential for
future job creation in the region'.

Brian Whitty, Chief Executive of South Staffordshire Group said 'I am
delighted that Pennon has decided to work with us in developing our Echo
business in the South West of England. SWW is rated in OFWAT's highest
category for customer contact and billing and will therefore be a valuable
partner in our customer service business in the region. This is an important
step for both Echo towards achieving its goal of being a national multi site
operation and for South Staffordshire Group as it continues to develop its
support services businesses'.

For further information please contact :

Brian Whitty, Chief Executive - South Staffordshire Group Plc on 01922 618000

Bob Baty, Chief Executive - Pennon Group Plc on 01392 443035


Echo Managed Services is part of the South Staffordshire Group Plc (SSG). SSG
has recently been re-listed from the Water Sector to Support Services in line
with its 4 divisions - Home Service, Onsite, South Staffordshire Water and
Customer Solutions.

Echo Managed Services Ltd was established in April 2001 and provides customer
service solutions to a wide range of sectors. Services include Billing, Debt
Recovery, multi-media contact centres, Order Processing and Field Support.
Although relatively young the company already provides services to South
Staffordshire Water, Severn Trent, Datapol, Stirling Recruitment and Giraffe

SSG Interim results have been announced showing an increase in turnover of 15%
to £78.6 m (2000 £68.7 m) and an increase in profit by 11% to £15.1 m 
(2000 £13.7 m). SSG employs 1800 people.


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