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Totally PLC (TLY)

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Friday 27 March, 2020

Totally PLC

Update on COVID-19

RNS Number : 7955H
Totally PLC
27 March 2020

27 March 2020


Totally plc


("Totally", "the Company" or "the Group")


Update on COVID-19


At this exceptional time, when support for NHS services is paramount in keeping the British population safe, the Board of Totally (AIM:TLY), the provider of a range of healthcare services to the healthcare sector in the UK and Ireland, provides the following update to investors regarding its response to COVID-19 and how it is supporting the NHS.

As COVID-19 sweeps across the country and affects populations on a global scale, the NHS and independent healthcare providers, including Totally, have been responding and preparing for a number of weeks to ensure our national healthcare system can continue to deliver care to the right people at the right time.  At the forefront of this response is the NHS's 111 national triage service where Totally is making a significant contribution.  Totally also continues to deliver its other healthcare services during this critical time of need and the response required from the Urgent Care team has been of paramount importance.

Totally's staff in Urgent Care are busy on the front line responding to unprecedented call volumes.  Everyone in the organisation is part of the national response team, whether directly on the front line or providing corporate support.  All of Totally's Urgent Care teams continue to deliver a service that is a critical element of the patient pathway for UK patients whether suffering from COVID-19 or other urgent conditions.

In addition to its usual services Totally is supporting NHS England through the provision of additional services such as the new service at Heathrow Airport, London, offering specialist support to people arriving into the country and requiring isolation. The list of changes to services and the provision of new services changes daily.

Totally has also implemented a number of operational changes in response to COVID-19, including replacing face-to-face services with video consultations in both Urgent and Planned Care.  Additionally, clinicians in Planned Care are stepping forward to support urgent care services and many staff have deferred annual leave.

Demand for Totally's new insourcing business, Totally Healthcare, continues as diagnostic procedures still need to go ahead and its teams are ideally placed to provide such services to the NHS and other commissioning bodies. However, all planned non-urgent operations have been postponed.

All this work continues to be delivered via Totally's contracts with Commissioners, which secure the necessary funding for the delivery of such services. As Totally approaches its year end, at the end of March 2020, the Board remains confident that the Company's performance will remain strong. The Company has requested additional funding from the NHS and Commissioners for the additional, enhanced services delivered.

Given Totally's status as 'an essential healthcare provider' the wellbeing of its staff remains its top priority and the Group is doing everything it can to keep staff and their families safe at this time, as the Group continues to deliver front line services across England.

For further information please contact:


Totally plc 

020 3866 3335

Wendy Lawrence, Chief Executive

Bob Holt, Chairman


Allenby Capital Limited (Nominated Adviser & Joint Corporate Broker)

020 3328 5656

Nick Athanas

Liz Kirchner


Canaccord Genuity Limited (Joint Corporate Broker)

020 7523 8000

Bobbie Hilliam

Alex Aylen


Yellow Jersey PR

020 3004 9512

Georgia Colkin

Joe Burgess

Henry Wilkinson



Notes to Editors

Totally plc aims to become a leading out of hospital healthcare service provider in the UK, helping to address some of the biggest challenges faced by the UK healthcare sector.

By working to deliver preventative and responsive care through its subsidiaries across multiple disciplines, Totally's goal is to improve people's health, reduce healthcare reliance, re-admissions and emergency admissions.

Totally, via its subsidiaries, operates within the UK's outsourced healthcare market, estimated to be worth in excess of £20bn per year for the NHS alone. Out of hospital services include care in the community, GP surgeries, patients' homes, prisons and other public sector organisations, places of work as well as mobile locations and urgent care solutions.

The Company is currently engaged in delivering a progressive buy and build consolidation strategy within the UK's fragmented healthcare market and looks to further capitalise on the attractive opportunities that its disruptive, outcome-based, outsourced healthcare service model offers, to ultimately deliver value to shareholders as it continues to build critical mass.  

Premier Physical Healthcare and Optimum Physiotherapy - occupational physiotherapy to NHS, prisons and the police force as well as private clients  

Wholly owned subsidiaries of Totally plc, providing a comprehensive range of treatments and advice for musculoskeletal injuries and conditions. The businesses deliver physiotherapy and podiatry to NHS patients, have contracts with various police forces and prison sites and provide occupational health and ergonomic services to corporate and private clients. Totally completed the acquisition of Premier Physical Healthcare Limited on 1 April 2016 and Optimum Sports Performance Centre Limited on 14 November 2016.  

About Health Limited  - provider of community based dermatology services and referral management services

A wholly owned subsidiary of Totally plc and a leading provider of dermatology and referral management services to the NHS in the UK. About Health has been providing community based health services under contract to the NHS since 2009 and the company is CQC registered. Totally completed the acquisition of About Health Limited on 15 June 2016.  

Vocare Limited - leading UK urgent care provider  

A wholly owned subsidiary of Totally plc, the Vocare Group is one of the leading national specialist providers of urgent care services in the country. Headquartered in Newcastle upon Tyne, it provides innovative healthcare services to approximately 9.2 million patients across the UK through urgent care centres, GP out-of-hours services, integrated urgent care centres and the NHS 111 service - working in close collaboration with the NHS and other healthcare providers in local areas nationwide. Totally completed the acquisition of Vocare Limited on 24 October 2017.  

Greenbrook Healthcare - leading provider of NHS urgent care centres

A wholly owned subsidiary of Totally plc, Greenbrook Healthcare is an innovative primary care organisation caring for NHS patients across London and the home counties. The business delivers services for NHS patients in a growing number of GP Practices, Walk-in Centres, Urgent Care Centres and community services. Totally completed the acquisition of Greenbrook Healthcare on 20 June 2019.  

Totally Healthcare - provider of insourcing to reduce hospital waiting lists

A wholly owned subsidiary of Totally plc, Totally Healthcare provides bespoke insourcing solutions to cut patient waiting times across the UK and Ireland. H
ospitals subcontract medical services/procedures to Totally Healthcare's practitioners who utilise spare capacity within the host hospitals - using their premises and equipment for service delivery to reduce waiting lists. Totally Healthcare works across specialties such as endoscopy, ophthalmology, ear nose and throat (ENT), orthopaedics, urology and plastics with activities including diagnostics, day-case surgery and outpatient activity.



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