Comparison of Stats.-Easyjet
Ryanair Holdings PLC
09 January 2003
EASYJET CAN'T MATCH RYANAIR'S FARES AND CAN'T MATCH RYANAIR'S ON-TIMES EITHER!
Ryanair, Europe's only low fares airline today (Thursday, 9th January 2003)
published improved customer service statistics for December 2002, a month during
which Ryanair's traffic increased by 64% over the corresponding month in the
previous year.
Ryanair continue to be the only European airline that publishes its customer
service statistics on a monthly basis, and again calls on its competitor
airlines to publish theirs, which would demonstrate that Ryanair provides not
just the lowest fares in Europe but also the best package of customer service in
terms of on-times, complaints and lost baggage.
Ryanair also drew attention to the fact that its on-time performance continues
to be significantly better than that of Easyjet, although in each of the last 4
weeks Easyjet has mysteriously failed to disclose its punctuality figures, which
leads Ryanair to believe that Easyjet now realise that they can't beat Ryanair's
prices and they can't beat Ryanair's punctuality.
Ryanair's Head of Communications, Paul Fitzsimmons, today said:
'Ryanair is the only European airline which publishes its customer
service statistics on a monthly basis. It is regrettable that Easyjet
has mysteriously failed to publish its punctuality statistics for each
of the last 4 weeks, and we now call on them to do so.
'It would appear that Easyjet is unable to match Ryanair's prices
(Easyjet's fares are on average 60% higher than those of Ryanair),
and it now appears that Easyjet can't match Ryanair's punctuality
either.
'These statistics continue to highlight why Ryanair's traffic numbers
are growing at 35% per annum - because we provide what customers really
want - the lowest air fares in Europe and the No1 customer service
package as well!'
Ends. Thursday, 9th January 2003
For further information:
Paul Fitzsimmons
Ryanair
Tel: + 353 1 8121212
Pauline McAlester
Murray Consultants
Tel: + 353 1 4980300
RYANAIR/EASYJET PUNCTUALITY COMPARISON
Based on statistics published weekly on company websites
Week Ending Ryanair Easyjet Best Punctuality
On Time W. 60 On Time W.60
08-Sep 79% 97% 70% 92% RYANAIR
15-Sep 77% 97% 75% 93% RYANAIR
22-Sep 84% 98% 83% 97% RYANAIR
29-Sep 85% 98% 78% 93% RYANAIR
06-Oct 89% 99% Not Published RYANAIR
13-Oct 87% 99% 84% 94% RYANAIR
20-Oct 84% 99% 80% 96% RYANAIR
27-Oct 78% 95% 68% 90% RYANAIR
03-Nov 86% 98% 81% 95% RYANAIR
10-Nov 89% 99% 82% 95% RYANAIR
17-Nov 87% 98% 79% 93% RYANAIR
24-Nov 85% 97% 86% 97% EASYJET
01-Dec 84% 96% 80% 93% RYANAIR
08-Dec 87% 98% 83% 97% RYANAIR
15-Dec 75% 95% Not Published RYANAIR
22-Dec 65% 90% Not Published RYANAIR
29-Dec 83% 97% Not Published RYANAIR
06-Jan 81% 97% Not Published RYANAIR
This information is provided by RNS
The company news service from the London Stock Exchange
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