Statement re update on Cyber Incident
20 April 2023
Capita plc – Update on Cyber incident
On 3 April 2023, Capita plc (“Capita”) announced that it had experienced a cyber incident which primarily impacted access to internal Microsoft Office 365 applications.
Since the incident, Capita and its technical partners have restored Capita colleagues’ access to Microsoft Office 365. The majority of Capita’s client services were not impacted by the incident and remained in operation, and Capita has now restored virtually all client services that were impacted.
In parallel with the services restoration activity, Capita has continued to work closely and at speed with specialist advisers and forensic experts in investigating the incident to provide assurance around any potential customer, supplier or colleague data exfiltration.
From our investigations to date, it appears that the incident arose following initial unauthorised access on or around 22 March and was interrupted by Capita on 31 March. As a result of the interruption, the incident was significantly restricted, potentially affecting around 4% of Capita’s server estate. There is currently some evidence of limited data exfiltration from the small proportion of affected server estate which might include customer, supplier or colleague data.
Capita continues to work through its forensic investigations and will inform any customers, suppliers or colleagues that are impacted in a timely manner.
Capita continues to comply with all relevant regulatory obligations.
For more information, please contact:
Investor enquiries
Helen Parris
Director of Investor Relations
Tel: 07720 169269
Email: IRteam@capita.co.uk
Media enquiries
Capita external communications
Tel: 0207 654 2399
Email: media@capita.co.uk
About Capita plc
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
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