Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).

  • FEAnalytics.com
  • FEInvest.net
  • FETransmission.com
  • Investegate.co.uk
  • Trustnet.hk
  • Trustnetoffshore.com
  • Trustnetmiddleeast.com

For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.

COOKIES

In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.

HOW WE USE INFORMATION

We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.

ACCESS TO YOUR INFORMATION AND CORRECTION

We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

OTHER WEBSITES

Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CONTACT

If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Monday 02 October, 2017

Civil Aviation Auth.

CAA STATEMENT: MONARCH AIRLINES

RNS Number : 3415S
Civil Aviation Authority
02 October 2017
 

2 October 2017

CAA launches flying programme to bring 110,000 customers back to UK in response to Monarch Airlines administration

·    Monarch Airlines has ceased trading with immediate effect, leaving 110,000 customers overseas and in the region of 300,000 future bookings cancelled

·    Government has asked CAA to charter more than 30 aircraft to bring back to the UK Monarch Airlines customers currently overseas

·    Monarch customers in the UK and yet to travel: don't go to the airport.  There will be no more Monarch flights

·    Monarch customers abroad: everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short your stay

·    All affected customers should check new website monarch.caa.co.uk for more information

All future Monarch Airlines bookings, including flights and holidays, have now been cancelled following a decision by the company's board to stop trading.  This is the UK's largest ever airline to enter administration. 

As all of Monarch's flights due to depart from the UK have now been cancelled, customers should not go to their UK airport.  Affected customers still in the UK should check monarch.caa.co.uk for further information.

Due to the unprecedented number of UK consumers currently overseas who are affected by this airline administration, the CAA and Government are securing a fleet of more than 30 aircraft, flying to more than 30 airports, to bring 110,000 people back to the UK at no cost to them. This is the equivalent of operating, at very short notice, one of the UK's largest airlines. 

The CAA has a dedicated website monarch.caa.co.uk, which is the best source of advice and information for affected customers, and a 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) to provide additional assistance.

Customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details which will be available a minimum of 48 hours in advance of their original departure time.  This website will be frequently updated with the latest information. Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk  

Andrew Haines, Chief Executive of the CAA, said:

"We know that Monarch's decision to stop trading will be very distressing for all of its customers and employees.  

"This is the biggest UK airline ever to cease trading, so the Government has asked the CAA to support Monarch customers currently abroad to get back to the UK at the end of their holiday at no extra cost to them. 

"We are putting together, at very short notice and for a period of two weeks, what is effectively one of the UK's largest airlines to manage this task.  The scale and challenge of this operation means that some disruption is inevitable. We ask customers to bear with us as we work around the clock to bring everyone home.

"We urge people affected by the company's collapse to check our dedicated website monarch.caa.co.uk for advice and information on flights back to the UK.  It also gives information to those passengers that have future bookings with Monarch but are yet to leave the UK."

The CAA will be providing regular updates as our flying programme develops.

-ENDS-

Notes for editors

·    All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators, which has resulted in the airline ceasing to trade.

·    Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk.  Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal.

·    Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch.  The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.

·    Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking.  Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays.  Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next.

·    Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance.

·    The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers.

·    The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.

·    ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.

·    Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.

·    People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration.  ATOL protected passengers yet to travel will receive a full refund.

·    More information about the ATOL scheme is available from www.packpeaceofmind.co.uk

·    Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.

For further information contact the CAA Press Office on 0333 103 6000 / [email protected]

 


This information is provided by RNS
The company news service from the London Stock Exchange
 
END
 
 
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