Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).

  • FEAnalytics.com
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  • Trustnetoffshore.com
  • Trustnetmiddleeast.com

For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.

COOKIES

In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.

HOW WE USE INFORMATION

We store and use information you provide as follows:

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We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.

ACCESS TO YOUR INFORMATION AND CORRECTION

We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

OTHER WEBSITES

Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CONTACT

If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Friday 11 August, 2017

Civil Aviation Auth.

CAA: Airport performance report 2016/17

RNS Number : 7283N
Civil Aviation Authority
11 August 2017
 

                                   

 

UK aviation encouraging more people with a disability to fly but four airports told they must improve

 

·     Numbers of UK passengers with a disability travelling by air grows by more than two thirds since 2010 - far exceeding overall passenger growth over the same period

·     New CAA report shows majority of UK airports offer 'very good' or 'good' service for disabled travellers but East Midlands, Exeter, Heathrow and Manchester, are rated 'poor'

·     CAA demands action from 'poor' airports and will monitor progress as improvements are made

 

The UK Civil Aviation Authority (CAA) has today published a report that assesses the top 30 UK airports on the quality of assistance they provide to passengers with a disability.  It shows that the number of people with a disability requesting extra help when travelling by air continues to grow significantly and has now reached over three million journeys in 2016 - a rise of over 66 per cent since 2010.  The report reveals that the majority of UK airports are providing 'very good' or 'good' support.  But four airports have not met the CAA's expectations and have been told they must improve.

The CAA's framework, the first of its kind in Europe, was introduced to ensure there is a consistent and high quality service for disabled passengers across UK airports. The CAA assesses airports against a number of measures to establish how well they are performing for disabled passengers.  Where airports regularly under-perform, the CAA can take enforcement action to ensure services are improved.

Of the airports reviewed, six were rated 'very good', 20 rated as 'good' and four rated as 'poor'.  Those with 'very good' and 'good' ratings have performed well in areas such as customer satisfaction, waiting times and engagement with disability organisations. East Midlands, Exeter, Heathrow and Manchester airports that have been rated 'poor' have all now committed to make improvements and the CAA expects work to implement these plans to start immediately.  

Richard Moriarty, CAA Director of Consumers and Markets, said: "UK aviation should be proud that it continues to serve a rapid increase in the number of passengers with a disability.  Our surveys, along with the airports' own studies, have shown high levels of satisfaction among disabled passengers and we have seen some examples of excellent service where assistance is well organised and delays are minimal.  However, East Midlands, Exeter, Heathrow and Manchester have fallen short of our expectations and we have secured commitments from them to make improvements. We will monitor their implementation over the coming months to make sure that services for passengers with a disability or reduced mobility continue to improve."

 

Transport Secretary Chris Grayling, said: "It is vital that everyone can access and use transport services, and the CAA is doing excellent work around this. It is encouraging to see the overwhelming majority of UK airports providing a good service for passengers with a disability, but I am determined to push the aviation industry to do more. This autumn, as part of our Aviation Strategy, we will consult on ways to make aviation more accessible for people with both visible and hidden disabilities, such as dementia, autism, loss of sight or hearing, as well as age-related conditions. I also want everyone to take part in the upcoming consultation on our draft Accessibility Action Plan which will look at what more can be done across the entire transport network."

 

Table of airport performance


Aberdeen


 


Belfast City


 


Belfast International


 


Bournemouth


 


Bristol


 


Cardiff


 


City of Derry

 


Doncaster Sheffield

 


Edinburgh

 


Leeds Bradford

 


Liverpool

 


London City

 


London Gatwick

 


London Luton

 

Birmingham

London Southend

 

Glasgow Prestwick

London Stansted

 

Glasgow

Newcastle

East Midlands

Humberside

Cornwall Newquay

Exeter

Inverness

Southampton

London Heathrow

Norwich

Sumburgh

Manchester

Very Good

Good

Poor

Note: The CAA's full report 'Accessible air travel: Airport performance report 2016/17', provides a full explanation of how each ranking is defined.

ENDS

For further details contact:

Richard Stephenson, Communications Department - 020 7453 6030

Andrew McConnell, Communications Department - 020 7453 6030

 

 

Notes to Editors

The CAA assessed the UK's 30 busiest airports between April 2016 and March 2017.  This is the second annual 'Airport Accessibility Report'.  The full report can be accessed here: www.caa.co.uk/cap1577 

The CAA framework used to measure airport performance includes the following elements.  In order to receive a 'very good' or 'good' rating airports must reach certain standards in each of the following areas.  A 'poor' rating will be applied to any airport failing in any one, or more, areas.

·      How long passengers have to wait for assistance (both departure and arrival)

·      The levels of passenger satisfaction with the assistance provided, gathered from CAA passenger surveys and airports' own surveys

·      How much consultation airports had with disability organisations regarding assistance services, what consultation methods were used, if issues were addressed and what, if any, action was taken

 

 

Additional Information

1.     The CAA is the UK's specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy.

2.     The passengers with disabilities are legally entitled to free special assistance when travelling by air and this may include help when travelling through an airport, boarding or disembarking an aircraft and during a flight. 

3.     The CAA is the body in the UK appointed to ensure that those that need this assistance receive it, and it is a strategic priority for the CAA that disabled passengers and those with mobility restrictions, including non-visible conditions, know that a high standard of help and assistance is available at the airport and on board and that they are confident to fly

4.     European Regulation (EC) 1107/2006 provides rights for passengers with disabilities and reduced mobility when travelling by air.

5.     These rights apply when you fly from a European Union (EU) airport.

6.     Flights to EU airports are also covered provided that you are travelling with a EU registered carrier.

7.     Airport operators and airlines must provide assistance free of charge if you have a disability or reduced mobility and require help to complete your journey.

8.     The Civil Aviation (Access to Air Travel for Disabled Persons and Persons with Reduced Mobility) Regulations 2014, was laid before Parliament on October 27 2014, and came into effect on Dec 1. The statutory instrument can be found here.

 

 

 


This information is provided by RNS
The company news service from the London Stock Exchange
 
END
 
 
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