Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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National Express (NEX)

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Thursday 05 November, 2009

National Express

East Coast Mainline

RNS Number : 0085C
National Express Group PLC
05 November 2009

National Express - East Coast Mainline


On 1 July 2009, National Express Group PLC (the "Company" or the "Group") announced that discussions with the UK Department for Transport ("DfT") had not secured an improved outlook for the National Express East Coast ("NXEC") franchise.  As a result, the loss-making franchise would continue to be supported by National Express in line with its franchise support commitments until the committed funding was fully utilised. 


During the last five months, the Group has worked with the DfT and the proposed operator Directly Operated Railways ("DOR") to ensure an orderly handover.  The franchise has continued to operate on all its existing terms, with the contractual support of the Group.  The Group's committed funding support, comprising of a £40 million loan, has now been fully advanced to NXEC.


In order to effect the handover from NXEC to DOR, the DfT issued a termination notice after the markets closed last night and as a result, the operation of the NXEC franchise will transfer to DOR at 23.59 on 13th November 2009.


We do not expect passengers, services or employees to be affected by the handover.


The Group has two other rail franchises in the UK - National Express East Anglia and c2c - which are not subject to the termination notice announced today.





National Express Group PLC 

Jez Maiden, Group Finance Director

020 7506 4324

Nicole Lander, Director of Communications 

0121 460 8401



Neil Bennett

020 7379 5151

George Hudson 

020 7379 5151


East Anglia and c2c continue to deliver record performances in operational delivery and customer satisfaction.  c2c delivered a Public Performance Measure (PPM) on a Moving Annual Average (MAA) basis of 95.9% to 17 October 2009. Since March 2009, c2c has recorded first place in UK rail franchises for PPM. c2c also achieved first place for franchised train operating companies for overall satisfaction in the National Passenger Survey (2009). East Anglia achieved a PPM (MAA) of 91.0% to 17 October 2009, the highest level since the franchise was awarded.


This information is provided by RNS
The company news service from the London Stock Exchange

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