Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Capita Group PLC (CPI)

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Thursday 26 June, 2008

Capita Group PLC

Capita and Marsh complete deal on operations ou...

26 June 2008

                       Capita and Marsh complete deal on operations outsourcing                             

  * Agreement signed, worth £187 million over 10 years, to enhance service
    delivery and generate significant cost savings
  * Marsh's existing offshore work to transfer to Capita's offshore facilities
The Capita Group Plc (Capita) and Marsh Ltd (Marsh) have today signed a deal to
deliver and transform Marsh's UK operations. The contract will be worth £187
million to Capita over 10 years. Capita announced that it had been selected as
preferred bidder by Marsh on 11 January this year.

Under the agreement, Capita will provide support and processing services to
enhance Marsh's broking activities to clients across its multinational
business. Marsh's UK operations are based in Norwich with some offshored
services delivered by an external provider in India.

Approximately 600 Marsh employees will transfer under TUPE to Capita and the
current offshored work will be transferred to Capita's new offshore facility in
Pune, India. Service commencement will be 1 July 2008.

Capita will undertake a comprehensive transformation programme to enhance
service provision to Marsh and its clients while delivering significant
reductions in operational transaction costs. Alongside this service
transformation, Capita will create a centre of excellence for insurance
outsourcing services based in Marsh's existing Norwich premises. The capacity
and capability within this centre will primarily be used to transform Marsh's
UK operations. Over time, options to utilise this facility for other Marsh and
Capita insurance activities will be considered.

Paul Pindar, Chief Executive of The Capita Group, commented: "This partnership
will draw upon Capita's technical expertise across the insurance market and
service re-engineering capabilities across the wider financial services
industry. An integrated operating infrastructure will deliver cost and quality
benefits alongside enhanced customer service and provide a flexible platform
for Marsh's current and new business. The work will continue to be delivered
from a Norwich base and we look forward to welcoming all staff who transfer to

Martin South, CEO of Marsh UK, said: "We are very pleased to have established
this partnership with Capita and are confident it will be beneficial to both
our clients and our staff. In particular, it will transform the way in which we
do business, supporting our commitment to providing a customer experience
that's truly world-class. It will also give our staff increased opportunities
for career development."


For further information:

The Capita Group Plc
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director
Tel: 020 7799 1525

Capita press office:
Caroline Mooney
Tel: 0207 654 2152 or 0870 2400 488 out of hours

Jason Groves
Head of Media Relations
Tel: 020 7357 1455

Note to editors

The Capita Group Plc is the UK's leading provider of integrated professional
support service solutions.  The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations.  With over 29,000 employees at more than 300
offices across the UK, Ireland and India, Capita is quoted on the London Stock
Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2007 of
£2,073 million.

Further information on The Capita Group Plc can be found at: http://

About Marsh

Marsh, the world's leading insurance broker and risk advisor, has 26,000
employees and provides advice and transactional capabilities to clients in over
100 countries. Marsh is a unit of Marsh & McLennan Companies (MMC), a global
professional services firm with more than 55,000 employees and annual revenue
exceeding $11 billion. MMC also is the parent company of Guy Carpenter, the
risk and reinsurance specialist; Mercer, the provider of HR and related
financial advice and services; Oliver Wyman, the management consultancy; and
Kroll, the risk consulting firm. MMC's stock (ticker symbol: MMC) is listed on
the New York, Chicago and London stock exchanges. MMC's Web Site is
. Marsh's Web site is


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