Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Monday 21 May, 2007

Capita Group PLC

Re Contract

Capita Group PLC
21 May 2007

   Service Birmingham to support additional customer services transformation
                   programme budgeted at £142m over 10 years

In December 2005, Birmingham City Council chose Capita as their strategic
partner to support business transformation and ICT within the Council. A special
purpose vehicle, Service Birmingham, was set up by Capita and a 10 year, £475m
contract to deliver ICT transformation was signed in April 2006. Governance
arrangements were also put in place for additional business transformation
programmes to be proposed and implemented.

In July 2006, we announced that Service Birmingham would support the first
additional business transformation programme to be approved. The programme is
focused on Corporate Services and has an allocated budget of £88m over 3 years.

Today, Capita is pleased to announce that the business case for the second of
these programmes, to transform Customer Services, has been approved. This
additional programme has been allocated a budget of £142m over 10 years.
Delivery of the Customer Services transformation programme will again be
supported by Service Birmingham and its sub-contractor Axon.

Deputy Leader, Councillor Paul Tilsley said: 'Birmingham City Council is
dedicated to delivering the highest levels of customer service and value for
money to its citizens. Through Service Birmingham smarter, more efficient ways
of working are being established which have already generated significant
savings. These improvements are creating a more vibrant, inclusive and
forward-thinking city to live in and will place Birmingham at the forefront of
transformational government.'

Paul Pindar, Chief Executive of the Capita Group Plc commented: 'This unique,
growing partnership is creating a robust platform for modernising and
integrating local public services. The Customer Service programme is the next
key step in visibly bringing benefits to the people of Birmingham. We are
delighted to be working closely with Birmingham City Council to support these
key programmes and deliver significant benefits to the Council and its

The Service Birmingham partnership was created to deliver a wide range of
services to support the Council's business transformation strategy. The
partnership is making strong progress. Over 500 Council employees have been
seconded to Service Birmingham and the new ICT network has increased stability
and significantly cut costs of service delivery. The first business
transformation programme to transform Corporate Services (including procurement,
finance and business management) has already delivered significant efficiencies.
This programme has saved the Council £9.5m and is due to generate savings of
£800m over 10 years. The new Customer Services programme aims to transform the
way in which the Council interacts with its citizens and stakeholders both to
increase customer satisfaction and to release capacity to support investment in
front line service delivery. Business cases for further transformation
programmes, including people management, information management, children's
services and property are currently being developed.


For further information please contact:

The Capita Group Plc        +44 (0)20 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director

Capita press office
Tel: 0870 2400 488

Notes to editors

The Capita Group Plc is the UK's leading provider of integrated professional support 
service solutions. The Group's service capabilities encompass business process outsourcing, 
(BPO), customer services, administration and support, human resources, ICT, property 
consultancy, finance & treasury and consultancy delivered to both public sector and 
private organisations. With 27,800 employees at more than 250 offices across the UK, 
Channel Islands, Ireland and India, Capita is quoted on the London Stock Exchange 
(CPI.L), and is a constituent of the FTSE100 with revenues for 2006 of £1,739 million.

Further information on The Capita Group Plc can be found at:

                      This information is provided by RNS
            The company news service from the London Stock Exchange

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