Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

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We store and use information you provide as follows:

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We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Thursday 29 April, 2004

Capita Group PLC

AGM Statement

Capita Group PLC
29 April 2004

29th April 2004

                              THE CAPITA GROUP PLC

                        Annual General Meeting Statement

'The Capita Group Plc ('Capita'), the leading UK professional support services
company, held its Annual General Meeting in London today. At the meeting, Rod
Aldridge, Executive Chairman of Capita, commented:

Results for 2003

'Results for the year ended 31st December 2003 showed that the Group enjoyed
another record year. Turnover increased by 20% to £1,081m and net profits before
taxation increased by 23% to £121.2m. Earnings per share before amortisation of
goodwill grew by 25% to 13.04p. Operating margins increased during the period
from 12% to 12.2%. This is a reflection of internal economies of scale, the
continuous re-engineering of the cost of service delivery and the Group's
ability to add value on behalf of its customers.

The Group generated a positive operating cash flow of £158m representing an
operating profit to cash conversion rate of 120%. Free cash flow increased from
£25m in 2002 to £83m in 2003. Similarly the post tax return on average capital
employed (including debt) improved again from 13.2% to 14.6% exceeding our cost
of capital which is 8.5%. Since becoming a public company in 1989, turnover has
grown at an annual compound rate of 45% and net profit before tax at 40%.

2004 Update

Across the Group, we are experiencing very encouraging trading conditions and
have started 2004 with a number of significant contract wins.

On 16th February, the Group announced that it had been selected to administer
all miners' personal injury liability claims, on behalf of the Department of
Trade and Industry, with respect to certain health problems caused by working
underground in British coal mines. The contract is estimated to generate
revenues of £125m over the initial term of the contract to 31st July 2006. This
establishes Capita Insurance Services as the largest employer of claims handlers
in the UK.

On 23rd March, the Group announced a £70m contract over 7 years for the
Department of Work and Pensions to undertake organisational, process and
technological enhancements to improve access, retrieval and tracking of
approximately 60 million social security and disability benefit claim forms and
associated files.

On 31st March we announced that The Children's Mutual had chosen Capita to manage
the administration of its existing portfolio of policies and to set up a new
joint service infrastructure, providing end to end administration services to
support the new Child Trust Fund (CTF) accounts. This agreement is projected to
generate revenues to Capita of £430m over the next 20 years.

On 5th April, we signed a contract to provide extensive customer contact centre
services to Dixons Group plc from their existing call centre facility in
Sheffield. The contract will see Capita handle the full range of routine
customer contact operations, such as customer service, product and sales
enquiries for Dixons, The Link, Currys and PC World. The contract will generate
revenues of £18m per annum over the 5 year contract.

Consequently, in the first 4 months to 30th April 2004, the Group has been
awarded major contracts worth £716m. Our bid pipeline remains strong with a
number of new bids entering the bid process.

Acquisitions and Disposals

The extension of our property offering through the acquisition of Symonds Group
(Holdings) Limited in February is progressing well. The business, which has been
integrated with Capita's existing multi disciplinary property business, has both
retained all of the clients of Symonds and has continued to win assignments on a
wide range of projects.

Earlier this month, the Group sold the business of CTD Capita to CTD Printers
for £2.9m. CTD, a colour printing business, became a part of the Capita Group
with the acquisition of the IRG Group in 2000 and was subsequently renamed CTD
Capita. We disposed of CTD Capita as it is not considered to fit with the
Group's core activities going forward.


The Board is pleased by current trading. At the end of the first quarter, the
Group is materially ahead of the corresponding period in 2003. We continue to
generate strong operating cash flow and are encouraged by the level of organic
growth being achieved throughout the business.

I am therefore confident that shareholders will be pleased by the Group's
performance for the year as a whole. The prospects for future growth remain

                                    - Ends -

For further information:

The Capita Group Plc                          020 7799 1525
Rod Aldridge, Executive Chairman
Paul Pindar, Chief Executive
Shona Nichols, Group Marketing Director

Capita Press Office                          020 7544 3141

Issued by Finsbury                           020 7251 3801
Morgan Bone
Mark Harris

The Capita Group Plc is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 21,000 employees at more than 200
offices across the UK and Ireland, Capita is quoted on the London Stock Exchange
(CPI.L) with revenues for 2003 of £1,081 million.

In April 2003 Capita was named Company of the Year in the Royal Bank of Scotland
Sunday Times Business Awards. Capita has won Management Today's Most Admired
Support Services Company Award in 2003, for the third year running.

Further information on The Capita Group Plc can be found at:

                      This information is provided by RNS
            The company news service from the London Stock Exchange

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