Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Capita Group PLC (CPI)

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Monday 05 April, 2004

Capita Group PLC

Re Contract

Capita Group PLC
05 April 2004

Press Information

5th April 2004


     Capita signs contract to provide customer contact centre services for
                     Dixons, Currys, PC World and The Link

The Capita Group Plc ('Capita') has signed a contract to provide extensive
customer contact centre services to Dixons Group plc from Dixons' existing call
centre facility in Sheffield. The five-year contract will see Capita handle the
full range of routine customer contact operations, such as customer service,
product and sales enquiries for Dixons, The Link, Currys and PC World. Under the
terms of the contract Dixons Group will pay Capita an annual fee of
approximately £18 million subject to the achievement of agreed performance
standards and targets.

As part of the agreement Capita will also assume Dixons Group's contract for the
provision of narrowband technical support to Freeserve customers. Dixons Group
will continue to provide all other technical support contact services to
customers in-house. Capita will also handle insurance-related customer enquiries
for Dixons Group Insurance Services.

Under the agreement the 800-strong workforce based at Dixons Group's Nunnery
Square site will transfer to Capita and continue operating from the same
facility. Capita has committed to a range of customer service and systems
enhancements that will ensure more effective transfer of information between
customers, the contact centre and business unit teams. Enhancements will include
the re-design of current processes, introduction of voice recognition software
and improved monitoring of contacts to further improve the quality of the
customer experience. A Capita team will manage the transition and transformation
programme alongside existing management. The contract commences on 4th April

John Clare, Dixons Group Chief Executive, said: 'We are very proud of the
leading-edge customer service facility and the first-rate team that we have
created in Sheffield. We are equally determined to find new ways of improving
and broadening the services that we offer the millions of customers that shop
with us every year. I am confident that our relationship with Capita will bring
significant benefits and service improvements to customers over time.'

Capita's Executive Chairman, Rod Aldridge, commented: 'Capita is delighted to
have been chosen to handle the customer service of such a prestigious
organisation. We now plan to re-engineer the processes behind the activity of
these centres, to enhance the service received by customers of Dixons Group and
Freeserve. We are determined to ensure this operation becomes a beacon of best
practice in the retail sector. We welcome the highly skilled and experienced
staff who will transfer to Capita with the contract and recognise that they will
play a vital role in the service going forward. The new employees will
automatically join Capita's staff development programme and benefit from being
part of a Group whose core focus is delivering quality customer services.'
                                    - Ends -

For further information:

Capita Press Office - 0870 2400 488 - [email protected]

Dixons Group - Hamish Thompson, 01727 203195 / 07702 684290

Notes to Editors:

The Capita Group Plc, is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 19,000 employees at more than 200
offices across the UK and Ireland, Capita is quoted on the London Stock Exchange
(CPI.L) with revenues for 2003 of £1,081 million.

In April 2003 Capita was named Company of the Year in the Royal Bank of Scotland
Sunday Times Business Awards. Capita has won Management Today's Most Admired
Support Services Company Award in 2003, for the third year running.

The quality of Capita's customer service operations has been widely recognised
by the industry body, the Contact Centre Association (CCA), with Capita-run
contact centres having recently gained CCA accreditations in the following
areas: Bristol and Darwen for its TV Licensing contract, Glasgow and Belfast for
its BBC Information contract, Gloucester for its Lincoln Financial Group
contract, Stevenage for its Hertfordshire County Council contract and Liverpool
and Darwen for the Criminal Records Bureau. Capita is also Contact Centre
Association Member of the Year 2003.

Further information on The Capita Group can be found at:

Dixons Group plc is Europe's leading electrical retailer. More than 35,000 Group
employees work in 1,400 stores across 12 European countries, including the UK,
the Czech Republic, Denmark, Finland, France, Hungary, Iceland, Ireland, Italy,
Norway, Spain and Sweden.

The Group's values statement, Being the Best, encourages all staff to observe
the following core principles:

-    Operating with honesty and integrity
-    Giving outstanding service to customers
-    Respecting our colleagues
-    Continually seeking ways to improve our performance
-    Working together to beat the competition

The Group's retail and business to business brands include Currys, Dixons,
Dixons Group Business Services, El Giganten, Electro World, Elkjop, Genesis
Communications, Lefdal Lavpris, PC City, PC World, PC World Business, The Link
and UniEuro. Own-brand sourcing operations are managed by the Group's OmniSource
division. The Group is also a leading provider of financial and after-sales

                      This information is provided by RNS
            The company news service from the London Stock Exchange

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