Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

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We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Mitel Corporation. (55PT)

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Wednesday 21 June, 2000

Mitel Corporation.

First Call Centre

Mitel Corporation
21 June 2000


Mitel and Prairiefyre Deliver Industry's First Call Center Reporting Software
with Internet Access

OTTAWA, CANADA--Mitel Communications Systems, a division of Mitel Corporation
(NYSE/TSE:MLT) today announced an agreement with prairieFyre Software Inc. to
deliver the industry's first Internet-based call center reporting solution. 
prairieFyre's CyberACD(tm) Call Center Reporting and Management Software is
now available on Mitel's leading SX-200(r) and SX-2000(r) Communications

The new Automatic Call Distribution (ACD) solution offers managers unlimited
mobility and flexibility in processing and managing call center information. 
Currently, managers must access call center data from on-premises PCs.  With
CyberACD software running on Mitel PBXs, managers can now log on to any PC
with Internet access to run reports, monitor real-time activities, chat online
with agents, create staffing forecasts, program security options and perform
many other management functions - all over the Web.

CyberACD is the only web-based, scalable ACD management information system
that utilizes Microsoft(r) Excel and Microsoft(r) Internet Explorer to house
all applications in a familiar and intuitive user interface.

'This solution offers customers with Mitel PBXs access to the real-time
information they need for effective call center monitoring and reporting from
anywhere they have access to their LAN or the Internet,' said Bruce Tsuji,
director of business applications, Mitel Communications Systems.

'The Internet and other technological advances have changed the way call
centers communicate and manage information,' said Clarke La Prairie,
president, prairieFyre.  'prairieFyre's Web-based capabilities and Mitel's
strong PBX experience will allow our customers to improve communication and
manage their call center information more efficiently.'

prairieFyre's CyberACD Reporting and Management Software for the Mitel SX-200
and SX-2000 is ideal for call centers of all sizes.  Using Microsoft
Distributed interNet Applications (DNA) architecture, CyberACD collects
information from the Station Message Detail Reporting (SMDR) and ACD data
streams of the Mitel system and stores it in a Structured Query Language (SQL)
database.  The open SQL database is ideally suited for integration with
third-party eCommerce and Customer Relationship Management (CRM) applications.

Enhanced applications from prairieFyre

In addition to its web-based and scalability features, prairieFyre CyberACD
offers the following applications:

* Reporter: Scheduled or on-the-fly reports are automatically rendered in
Microsoft Excel and displayed in presentation quality, two- and
three-dimensional graphs.

* Report Inbox: Displays the status of all reports generated under any
manager's name.  Report Inbox allows supervisors, other departments, or
external clients to access information based on permissions provided by
CyberACD's robust Windows NT(r) security features.

* Inspector: Includes extensive search functions that allow managers to find
such information as when agents log off or verify caller complaints of
excessive waits.

* SuperAdvisor: Displays agent and queue statistics in color-coded sections on
the manager's desktop.  The statistics change color when pre-defined
performance thresholds are exceeded, keeping supervisors informed of changes
in call center activity and allowing them to take corrective action.

* AgentAdvisor: Offers customizable agent desktop display and agent chat
features.  Allows agents to view real-time call center statistics and activity
including multiple queues and agents.  Supervisors and agents can communicate
essential information without leaving their seats using AgentAdvisor's online
chat feature.

* Wall Boarder: Updates employees with the latest queue performance, agent
availability statistics and important messages displayed on multi-color
Spectrum reader boards.

* 4Sight: Allows managers to improve customer service by accurately predicting
future call volumes and agent requirements, and find the level of service that
is right for their operation.

Pricing and Availability

prairieFyre CyberACD Call Center Reporting and Management Software for the
SX-200 and SX-2000 Communications Systems is available now, starting at US
$4,000.  The product is available in four levels: one to 10 agents, one to 25
agents, one to 100 agents, and one to unlimited agents.

About prairieFyre

prairieFyre Software Inc. is a Microsoft(r) Certified Solution Provider
developing call center and telecommunications products based on the Microsoft
Distributed interNet Applications (DNA) architecture.  prairieFyre brings
integrity, innovative minds, and leading-edge technology to the development
process, and is committed to delivering dynamic Internet-based software
solutions to our customers.

About Mitel

Mitel Communications Systems has almost three decades of experience meeting
the real-time voice needs of enterprise customers.  Systems' portfolio
includes voice communications systems, desktop peripherals and networking
solutions.  Mitel Communications Systems is today helping enterprises develop
and launch IP telephony applications.

Mitel is a growing global provider of communications systems and
semiconductors for converging voice and data networks in a rapidly evolving
Internet economy.  Mitel generates annual revenue of $1.4 billion and employs
6,000 people worldwide.

Certain statements in this press release constitute forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements involve known and unknown risk, uncertainties,
and other factors which may cause the actual results, performance or
achievements of the Company, to be materially different from any future
results, performance, or achievements expressed or implied by such
forward-looking statements. Such risks, uncertainties and assumptions include,
among others, the risks discussed in documents filed by the Company with the
Securities and Exchange Commission. Investors are encouraged to consider the
risks detailed in those filings.

SX-200 and SX-2000 Communications Systems are trademarks of Mitel Corporation.
 All other names and products referenced herein are trademarks or registered
trademarks of their respective companies.


Mitel Communications Systems
Kris Sherry
E-mail: [email protected]
Web Site:
Porter Novelli Convergence Group for Mitel
Kim Pegnato
E-mail: [email protected]
prairieFyre Software Inc.
Malcolm Teasdale
E-mail: [email protected]


a d v e r t i s e m e n t