Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Calls to 0800 numbers could be free from all phones

By BFN News | 07:53 AM | Thursday 05 April, 2012

Calls to 0800 telephone numbers could be free from all phones, including mobiles, under new proposals published by Ofcom. This major step is part of detailed plans to tackle consumer confusion about how much it costs to call businesses, public services and other organisations on 03, 08, 09 and 118 numbers. Currently, the vast majority of 0800 phone numbers incur a charge for mobile callers of up to 21p a minute. Under today�€?s proposals, calls to 0800 numbers from a mobile would be free for consumers, in line with landlines. Under the new proposals, Ofcom also proposes to clarify and simplify how calls to 08, 09 and 118 numbers are charged for. Services provided on these numbers include information, banking, directory enquiry and entertainment services. Currently, unless they are using a BT line, callers are unable to tell how much they will be charged for such calls. In addition, callers are not able to understand how much the call costs as opposed to the cost of the service being provided via the call. Under Ofcom�€?s proposals, consumers will in future be presented with clear, transparent information on both. The change to freephone, plus the other proposed changes, would create a new, simpler system for call charges �€" helping consumers regain trust in these numbers. Ofcom�€?s proposals follow new powers introduced in changes to the Communications Act in May 2011, as a result of revised European telecoms legislation. Consumer confusion Virtually every consumer and company in the country uses non-geographic numbers in some way. People use them to call businesses and government agencies like HM Revenue and Customs and NHS Direct, make payments for services and vote on TV shows. However, Ofcom research has shown many people are confused about what non-geographic numbers are for and how much they cost, resulting in a lack of confidence and trust in the services. As a result consumers make fewer calls to these numbers, providers are discouraged from using them and there is less innovation that might benefit consumers. New proposals Ofcom is proposing simpler numbering ranges for non-geographic calls, including: Freephone (080 and 116 numbers) to be free from all telephones �€" including landlines and mobile phones; and Revenue sharing ranges (08, 09 and 118 numbers) to have a new, standardised structure which will spell out the charge made by the phone company and the additional charges paid to the company being called. This will remove some of the existing confusion around the 0845/0870 numbers and reinforce the 03 range where the cost of calls are the same price as calling a geographic number (i.e. numbers staring in 01 or 02). Revenue sharing numbers When a consumer phones a revenue sharing number, the price paid is divided between the phone company, who connect the call, and the call service, who receive the call. Under the new proposals, the call cost will be �€?unbundled�€? so that consumers will know exactly how much is paid to their phone provider and how much is passed on to other companies. The cost would therefore be made up of two parts: an Access Charge �€" a set price, in pence per minute, which goes to the phone company connecting the call (this will be set out in the consumer�€?s tariff package); and a Service Charge �€" the price, in pence per minute, paid to the terminating provider and the company providing the service. This will provide a clear unambiguous message to consumers. Currently, callers are told: �€?This call will cost you X pence per minute on a BT line, calls may vary on other landline and cost considerably more on a mobile.�€� Under the new structure, Ofcom expects call cost descriptions to follow the format: �€?This call will cost you X pence per minute plus your phone company�€?s access charge.�€� Consumers would be advised of their Access Charge at the point of sale when buying any new phone service. Subject to the results of the consultation, Ofcom intends to make a final decision on the new rules by early 2013. Ed Richards, CEO of Ofcom, said: �€?Consumers are often confused about how much they will pay to call these number ranges. Under our proposals, people will have much clearer information and there will be greater competition on prices. �€?By making calls to 0800 numbers free from all phones, we will clear up any uncertainty about making calls, especially from mobiles, to the benefit of consumers and service providers alike.�€� Story provided by

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