Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Serco Group PLC (SRP)

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Friday 04 July, 2014

Serco Group PLC

Update on DLR contract rebid

RNS Number : 4362L
Serco Group PLC
04 July 2014

Update on Docklands Light Railway rebid


4 July 2014

Serco Group plc, the international service company, has been informed by Transport for London (TfL) that it has been unsuccessful in its rebid for the franchise to manage, operate and maintain the Docklands Light Railway (DLR).  The current franchise, which was due to end on 14 September, has been extended to 7 December 2014, at which point the service will transfer to the new franchisee.  In 2013, the DLR franchise generated revenue to Serco of approximately £90m, or 2% of the Group's overall revenues, at a margin that was significantly below the average level the Group achieves on its contracts.

Serco has been proud to operate the DLR since 1997 under two consecutive franchises, carrying over one billion passengers and achieving award-winning improvements in service reliability and customer satisfaction.  It now stands as one of the highest-performing light rail systems in the world, and in the last twelve months has delivered in-service reliability of over 99%.  We are also proud of our flawless delivery of transport services during the Olympics, when we carried more than double the normal number of passengers.

Commenting on the announcement, David Stretch, Managing Director of Serco's Transport business, said: "We are obviously disappointed that we have not been selected to continue to manage and operate the DLR.  I would like to thank all our colleagues who have worked hard to deliver what is a world class service and we are very proud of what we have all achieved for the citizens of London over the past seventeen years.  We remain excited by the opportunities we see to transform services for passengers in the transport market, as illustrated by the recent award of the 15-year contract to run the Caledonian Sleepers service for Transport Scotland.

"We will continue to provide DLR passengers with the best possible service until the new operator starts later this year and we will work closely with them to ensure a seamless handover."



For further information please contact Serco:

Stuart Ford, Head of Investor Relations T +44 (0) 1256 386 227

Marcus De Ville, Head of Media Relations T +44 (0) 1256 386 226


About Serco

Serco is an international service company, which combines commercial know-how with a deep public service ethos.

Around the world, we improve essential services by managing people, processes, technology and assets more effectively.  We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence.  Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.

More information can be found at


Serco's transport business

Serco delivers innovative transport solutions, whether by air, road, water or rail, to public transport authorities, government departments and commercial enterprises around the world.

Our focus on operational efficiencies and improving sustainability support our customers in meeting their strategic aims and objectives.  Serco's experience in providing a wide range of multi-modal transport solutions in Europe, the Middle East, Asia and North America enables us to tailor our services to meet the needs of a diverse travelling public.  Our aim is to ensure that by delivering high-quality services, we can make a difference to people's journeys and lives.

Serco has a successful track record and compelling offer in both the UK and global light and heavy rail markets.  Most recently we were awarded the franchise by Transport Scotland to manage and operate the new and prestigious Caledonian Sleeper service, worth up to £800m over the 15-year contract period, beginning in April 2015.  We operate Northern Rail, the UK's largest passenger rail franchise, as well as Merseyrail with our joint venture partner Abellio.  Since 1997, Serco has operated and maintained London's award-winning Docklands Light Railway (DLR).  In Australia, we own Great Southern Rail which operates iconic tourist trains - the Indian Pacific, the Ghan and the Overlander.  And in the Middle East we have been operating the driverless Dubai Metro system since its inception 2008 and have recently secured a five-year extension to 2019.

Serco has operated NorthLink Ferries on behalf of the Scottish Government since 2012.  The lifeline ferry service links the Orkney Islands and Shetland Islands with the UK mainland.  Serco has refurbished the three passenger vessels and improved the services with innovative Sleeping Pods, new showering facilities, refreshed menus using more local produce, and better onward public transport connections.  Serco has also invested in a marketing campaign, including partnerships with VisitScotland and local promotion bodies.  Serco created a bold new brand for the service that is designed to excite tourists by using the Viking heritage of the Northern Isles.

Serco operates the iconic Barclays Cycle Hire Scheme in London on behalf of Transport for London (TfL).  Launched in 2010, Serco designed, built and implemented this innovative scheme, in conjunction with TfL.  Today, the scheme has seen over 26 million hires and has been expanded across the capital.  In January 2014 Serco signed a two-year extension to continue running the service until January 2017.

In the USA, Serco provides a bus transportation service to and from Washington Dulles International Airport for the US National Conservation Training Centre.  We also provide on demand and scheduled bus services for the UK's Royal Air Force.

Serco is the only significant non-government provider of air traffic services in the world.  We operate on a global basis and handle about six million aircraft movements each year at airports in Europe, the Middle East and North America on behalf of customers including the UK's Ministry of Defence, the US Federal Aviation Administration and the United Arab Emirates' Area Control Centre in Abu Dhabi.

Serco also recently secured a major US contract to integrate and operate the state of Virginia's five transport operation centres and the contract to operate the Dubai Tramway system.

This information is provided by RNS
The company news service from the London Stock Exchange