Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

 Information  X 
Enter a valid email address

Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Thursday 24 February, 2011

Capita Group PLC

Final Results

24 February 2011

                             THE CAPITA GROUP PLC                              

            Preliminary Results for the year ended 31 December 2010            

                        GOOD PERFORMANCE AND PROSPECTS                         

Financial Highlights

                                 Year ended 31      Year ended 31     Change   
                                 December 2010      December 2009              
Turnover                            £2,744m            £2,687m          +2%    
Underlying operating profit*        £395.1m            £357.7m         +10%    
Underlying profit before tax*       £364.2m            £325.1m         +12%    
Underlying earnings per share*       44.98p            38.75p          +16%    
Total dividend per share             20.0p              16.8p          +19%    

*excludes items which the Group treats as non-underlying, which are: intangible
amortisation, acquisition expenses, business disposals and non-cash mark to
market gains or losses on financial instruments. In 2009 the provision for Arch
Cru was also excluded. See notes 2 and 3.

Key points

  * Bid pipeline stands at a record £4.7bn (Feb 2010: £3.7bn); increasingly
    active markets
  * Major contract wins and renewals in 2010 of £795m (2009: £1bn)
  * £244m major new contracts and renewals secured in first 7 weeks of 2011
  * Broadened our operational capability and market reach: £301m spent on 12
    acquisitions in 2010
  * Expanded our Indian capabilities and creating a new service delivery
    capability in Continental Europe
  * Underlying profits before tax advance by 12% to £364.2m
  * Continued operating margin progression: increased by 109 basis points to
    14.40% (2009: 13.31%)
  * Underlying operating cash flow up by 1% to £442m (2009: £437m)
  * Earnings per share growth of 16% to 44.98p (2009: 38.75p)
  * 19% dividend increase, with dividend cover of 2.25 times.
Paul Pindar, Chief Executive of Capita Group Plc, commented:

"Capita delivered a good performance in 2010, with the majority of businesses
across the Group producing robust results against a challenging background. A
focus on optimising our operational infrastructure and on growing our offshore
operation ensured that we continued to increase margins.

In 2010, we faced a slowdown in decisions on major outsourcing contracts, lower
additional spend by existing clients and reduced activity in some of our
transactional trading operations due to constraints on public spending.
Notwithstanding these challenges, Capita is positioned strongly for securing
new business in 2011.

We enter 2011 with a record bid pipeline, increasing activity across the public
and private sectors and some encouraging new contract wins. The need for our
public sector clients to achieve substantial cost savings and for private
sector clients to increase their efficiency to remain competitive offers
significant opportunities for the Group going forward.

Capita's pipeline of sales prospects, strong forward visibility of revenues
from our long term contracts and consistent operational performance position us
well for further progress in 2011 and thereafter."

For further information:

The Capita Group Plc                              Tel: 020 7799 1525         
Paul Pindar, Chief Executive                                                 
Shona Nichols, Corporate Communications Director                             
Capita Press Office                               Tel: 020 7654 2152 or      
                                                  020 7654 2399 out of hours 
Financial Dynamics                                Tel: 020 7269 7291         
Andrew Lorenz                                                                

                             The Capita Group Plc                              

           Preliminary Statement for the year ended 31 December 2010           

Capita delivered a good performance in 2010 with the majority of businesses
across the Group delivering robust results against a challenging background. A
focus on optimising our operational infrastructure and on growing our offshore
operation ensured that we continued to drive forward our margins. We have
maintained healthy cash generation, contained capital expenditure and retained
an efficient capital structure, with relatively low gearing.

In 2010, we faced a slowdown in decisions on major outsourcing contracts, lower
additional spend by existing clients and reduced activity in some of our
transactional trading operations due to reduced public spending.
Notwithstanding these challenges, Capita is positioned strongly for securing
new business in 2011.

In the year ended 31 December 2010, turnover increased by 2% to £2,744m (2009:
£2,687m). Underlying operating profit* rose by 10% to £395.1m (2009: £357.7m)
and underlying profit before taxation* increased by 12% to £364.2m (2009: £
325.1m). Underlying earnings per share* grew by 16% to 44.98p (2009: 38.75p).
Underlying operating cash flow increased by 1% to £442m (2009: £437m).

We have increased our total dividend for the year by 19% to 20.0p (2009:

*excludes items which the Group treats as non-underlying, which are: intangible
amortisation, acquisition expenses, business disposals and non-cash mark to
market gains or losses on financial instruments. In 2009 the provision for Arch
Cru was also excluded. See notes 2 and 3.

Building value for shareholders

In addition to the financial measures reported above, we focus on a number of
other key financial measures to ensure we build value for shareholders on a
consistent basis over the long term:

  * Margin - We focus on generating a steadily improving operating margin. In
    2010, the underlying operating margin increased by 109 basis points to
    14.40% (2009:13.31%). Our continued margin progression is due to our focus
    on operating at optimum efficiency across the Group, our ability to drive
    out benefits from our extensive scale, (in particular through IT
    rationalisation, property consolidation and effective procurement), the
    optimisation of our offshore facilities and the sophistication and added
    value of the services we deliver to clients.
  * Cash flow - The strength of our business model is reflected in our healthy
    cash flow, with £442m (2009: £437m) generated by operations in the period,
    representing an operating profit to cash conversion rate of 112% (2009:
    122%). Our underlying free cash flow decreased to £241m (2009: £280m). This
    was due to increased investment in IT platforms in our life and pensions
    and share registration operations.
We use surplus cash to add value in 3 main ways: through acquisitions, share
buybacks and dividends:

  * Acquisitions - We have continued to acquire companies to enhance our
    service capabilities, to enter new markets where we can grow organically,
    strengthen existing market positions and build economies of scale. In 2010,
    we spent £301m on 12 acquisitions. There continues to be a good volume of
    opportunities valued at attractive levels so we expect to be active in
    acquiring further businesses that fit our requirements in 2011. We will
    continue to be disciplined when assessing opportunities.
  * Share buybacks - Opportunistic share buybacks help us to maintain an
    efficient capital structure and minimise our long term cost of capital. In
    2010, the Group bought back 15.4 million shares (representing 2.5% of the
    issued share capital) at an average price of 751p per share. Following
    these buybacks the Company has 605.6 million shares in issue (excluding
    shares held in Treasury and the Capita Employee Benefit Trust). We will
    continue to buy back shares if attractive opportunities arise. The Group
    has authority to re-purchase up to 10% of its issued share capital and we
    plan to seek renewal of this authority at the Annual General Meeting. The
    Group has returned £1.1bn to shareholders over the last 5 years through
    share buybacks, ordinary dividends and special dividends.
  * Regular dividends - The Board is recommending a final dividend of 13.4p per
    ordinary share (2009: 11.2p), making a total of 20.0p (2009: 16.8p) for the
    year. This represents an increase of 19%. The final dividend will be
    payable on 23 May 2011 to shareholders on the register at the close of
    business on 15 April 2011. Including the proposed final dividend, Capita's
    total dividend will have grown at a compound annual rate of 23% over the 5
    years to 31 December 2010. Dividend cover is now 2.25 times for 2010.
  * Capital expenditure - We aim to contain capital expenditure at or below 4%
    of revenue. During the year, we met this objective with net capital
    expenditure at 3.6% (2009: 2.5%) of revenue.
  * Return on capital employed - We focus on driving a steadily increasing
    return on capital. During 2010, the post tax return on average capital
    employed (including debt) is unchanged at 20.6% (2009: 20.6%). This
    compares to our post tax estimated weighted average cost of capital which
    is 7.7%.
Additional financial information

Debt profile - We aim to maintain a conservative balance sheet with substantial
headroom to take advantage of opportunities to add value to shareholders as
they arise. On 30 June 2010, we issued £253m of 7 and 10 year private placement
notes. Following this issuance, we have £834m of private placement debt which
matures between 2012 and 2020. The proceeds of the new issues were used to
repay a more expensive £200m bank term loan that was due to mature in July
2011. In addition, we have increased our revolving credit facility to £425m
maturing in December 2015. As at 31 December 2010, this was substantially

Generating profitable growth

We generate profitable growth by winning business from new and existing
customers principally in the UK and Ireland and supplement this by acquiring
businesses that broaden our skill base and extend our market reach.

Organic growth

Overall trading in 2010 remained solid although revenue growth was subdued.
Decisions were delayed across both public and private sectors due to the
difficult economic climate and the changing political landscape. There was a
pause in central government contracts coming out to tender while the UK General
Election and a change in administration took place. We also saw a sharp
reduction in discretionary spend across our existing contracts and pressures on
public spending affected growth in a small number of our transactional trading

We had a higher than normal revenue attrition rate of 6% in 2010. This was due
to a number of project completions and several contracts winding down or being
taken back in-house. There was a further 2% of revenue reduction due to our
decision to dispose of a number of our operations at the end of 2009.

In 2010, we secured and extended 18 major contracts with a total value of £795m
(2009:15 contracts totalling £1.0bn) representing a win rate of just below 1 in
2. This includes a life and pensions contract with Aviva Life International in
Ireland, a contract with AXA to provide administration services for Sainsbury's
pet insurance offering, extensions of our DWP storage and Constructionline
contracts and expansions of 2 of our local government strategic partnerships,

  * Virgin Money: A 5 year contract, worth £60m, to provide end-to-end sales
    support, policy administration and processing services for a new home and
    motor insurance proposition.
  * Harrow Council: This contract, worth £50m over 10 years, is to transfer the
    authority's IT services to Capita. Service commenced in November.
  * Marsh: An expansion of our partnership to deliver back office functions and
    processing services to enhance Marsh UK's broking activities to clients
    across its business.
  * West Sussex County Council: We were appointed to be the Authority's IT
    infrastructure partner under a contract worth £56m over 7 years.
  * Service Birmingham: Worth £300m, a 5 year extension to the original
    contract to provide ICT and contact centre services. Additionally, Service
    Birmingham will deliver the Council's revenues service for 10 years from
    April 2011.
  * Building Schools for the Future (BSF): A number of BSF contracts involving
    the provision of property consultancy and ICT for clients such as 
    Wolverhampton City Council, Manchester City Council and Rochdale
    Metropolitan Borough Council, worth in aggregate £97m.
  * Nottinghamshire County Council and East Midlands Broadband Consortium
    (embc): A new arrangement to provide networking, applications and services
    to Nottinghamshire CC, worth £30m, and an extension to the embc contract,
    both secured by our newly acquired Synetrix business.
To date in 2011, 5 new contracts and extensions worth over £10m with an
aggregate value of £244m have been secured, including a shared services
contract with the London Boroughs of Bromley and Lewisham, an IT outsourcing
contract with English Heritage and an agreement with the National Policing
Improvement Agency (NPIA) to be one of 3 companies on the Digital Interviewing
Framework and:

  * Teachers' Pension Scheme: Appointed preferred supplier for a 7 year
    contract worth £80m to administer the Teachers' Pensions Scheme (TPS), the
    second largest public sector pension scheme in England and Wales, with more
    than 1.6 million members. Capita has been administering TPS since 1996 and
    this will be our 3rd consecutive contract.
  * MetLife: Selected to deliver an extended life and pensions administration
    contract worth approximately £120m over 10 years. Capita will provide
    customer servicing, policy administration, claims activity and related IT
    support to underpin the long-term UK growth strategy of MetLife Europe Ltd.
Bid pipeline: Alongside these contract wins, our bid pipeline has been
replenished and reflects the quality of business opportunities across our
markets. The bid pipeline currently stands at a record £4.7bn (Feb 2010: £
3.7bn) and includes 30 bid situations in which we are shortlisted as 1 of 4 or
fewer competitors and caps our largest bids at £500m. The bid pipeline contains
opportunities across all our markets with the majority in life and pensions,
followed by defence and local government. Behind this is a prospect list of
opportunities which are yet to reach a shortlist stage - this is also at record

Contract rebids: Over the 5 years to 31 December 2015, we only have 2 material
rebids of our contracts (defined as having annual revenue in excess of 1% of
2010 turnover) and these are both due in 2012. National Strategies ceases this
year and therefore our contract will not be re-tendered when it comes to its
conclusion in March 2011.

Stimulating growth through acquisition

We have continued our strategy of acquiring small to medium sized companies to
widen our skills and knowledge, extend our presence in existing marketplaces or
provide a foothold in a new market. These acquisitions are a valuable
springboard for further growth of the Group. We have substantial experience of
integrating acquired businesses and swiftly achieving synergies with our
existing operations.

In 2010, we completed 12 acquisitions for a total consideration of £301m,

  * NB Real Estate - commercial property management specialists, acquired in
    February for £10m. Combined with Capita Symonds, this acquisition offers
    the opportunity to provide a full service proposition across the real
    estate lifecycle and help public and private organisations to manage their
    property assets in innovative and efficient ways.
  * Premier Medical Group - a leading provider of medical reporting and
    screening services across the UK, acquired for £60m in June, which further
    demonstrates Capita's commitment to the wellbeing and health services
    sector. We are currently integrating our existing occupational health
    business with Premier Medical Group to offer a wider, improved service to
    our clients and to gain operational synergies.
  * National Dental Plan - one of the largest providers of corporate dental
    plans in the UK, we made this acquisition for £30m in August. This extends
    our range of tailored insurance services, including employee benefits
    schemes, to both public and private sectors.
  * SunGard Public Sector Ltd - a supplier of ICT, radio network services and
    communication systems to the emergency services and to central and local
    government, acquired for £86m in December. This acquisition brings new
    market opportunities particularly in the area of ICT solutions and
    outsourced services to fire, police and ambulance authorities.
We also acquired Inventures, a leading property consultancy focused on the
health market, Ross & Roberts, Ramesys, a provider of integrated ICT solutions,
Sureterm Direct, PAL Services, FirstAssist Services, a provider of telephone
assistance and advice services, and iSoft Business Solutions.

In 2011, our pipeline of potential acquisitions is healthy. To date, we have
acquired 2 businesses for a total consideration of £9.25m:

  * Xayce - a business transformation consultancy specialising in helping
    financial services organisations deliver regulatory, risk, operational
    efficiency and data management change programmes. This deepens our
    capability in supporting the financial services market.
  * Barclays Capital Mortgage Servicing Limited (`BCMS') - we have acquired the
    securitised commercial loan business of BCMS, owned by Barclays Capital,
    which provides primary and special loan servicing for commercial real
    estate finance transactions. The acquired business will be integrated into
    Capita Asset Services, which is now Europe's largest, independent,
    third-party commercial mortgage servicer.
Our market opportunities

Marketplace: In 2010, we commissioned new market research from one of the
leading independent industry analysts, IDC.

IDC estimates that the total market for BPO in the UK in 2010 was £7.8bn
(versus £7.5bn* in 2009) with Capita remaining the clear leader in this
enlarged market with 23% market share (2009: 23%*). IDC has estimated that the
market potential for BPO in the UK is £117bn a year. The capacity for long term
growth therefore remains substantial and highlights many opportunities for us
to assist organisations as they seek the benefits of outsourcing.

In 2010, we gained business across both the public and private sectors and, as
a result, the sector split of our revenues remains at 50% private/50% public
(2009: 50%/50%). There are significant drivers for outsourcing across both

Public sector: The Comprehensive Spending Review in October 2010 highlighted
areas across central and local government where budgets are to be reduced and
efficiencies achieved. We expect this fiscal pressure on public spending,
against a backdrop of increased demand for services, to heighten the focus on
outsourcing in the public sector in 2011. The estimated annual administration
spend in 2008/2009 across central government was £16bn delivered by
approximately 500,000 staff in administrative roles. The Government is
committed to reducing central government administration budgets by £6bn a year
by 2014-2015 across all Departments and Arms Length Bodies. Also, local
government spending is to be cut by 7.1% per annum over the next 4 years. With
our solid track record of delivering public sector contracts, we are well
placed to help organisations to introduce new, more sustainable and streamlined
ways of working to meet public needs.

* restated to give like for like comparisons

Private sector: In the current economic climate, there is increased pressure on
commercial organisations to drive down operational costs, without compromising
customer service, to maintain their competitive positions. Although there was a
delay in outsourcing decisions in 2010 in the private sector, we expect this to
return to more usual levels as these organisations and their markets stabilise.
Organisations can clearly benefit from the higher productivity and enhanced
operational and advisory capabilities that an experienced outsourcing service
provider can bring them. We are also pursuing opportunities to provide support
in Continental Europe for existing and new clients across life and pensions and
the wider financial services that serve international markets.

The strength of our bid pipeline, with opportunities across all our chosen
markets, is a strong demonstration of the continued interest in and engagement
with outsourcing. With our scale, expertise and financial stability, we are
strongly placed to deliver more flexible, lower cost operating models,
alongside improved service quality, for organisations across the public and
private sectors.

Increasing our resources and infrastructure

To ensure that we are well placed to secure the opportunities in our bid
pipeline and continue to expand our market reach, we have taken actions to
expand our resources, capabilities and service delivery infrastructure:

Sales team expansion: We have a centrally managed major sales team which
pursues long term major contracts, as well as sales teams within each of our
businesses, focused upon securing contracts with both existing and new
customers. To respond to the opportunities in our bid pipeline, prospects and
suspects lists, we have actively identified high quality candidates and
increased the headcount in our major sales team. In 2010, we significantly
strengthened our bid teams with 7 additional people focused on leading major
sales and 9 in senior bid support roles.

Developments in India: We have expanded our operations in India as they play an
important role in helping us to secure new business and increase the efficiency
of our Group operations. We now have 3 sites in Mumbai, 1 site in Pune and 1
site in Bangalore which deliver services to multiple clients as well as
supporting Group businesses. We have expanded our service capability across
these operations, broadening our IT capabilities, introducing property
consultancy services and consulting services, and creating a knowledge services
function to assist pharmaceutical companies. Our business centres in India are
an integral part of Capita, providing high quality, cost effective English
language based services.

Developments in Europe: We are creating a new service delivery capability in
Continental Europe. A number of our existing clients who have an international
presence, especially across the life and pensions and the wider financial
services sector, are exploring the opportunity to replicate their successful UK
partnerships with Capita in other European territories. In addition, we have in
recent months established contact with a number of prospective new clients in
Europe who are exploring the benefits of outsourcing their operations. To
embrace these opportunities requires Capita to provide both back office and
customer engagement services in a number of different European languages. We
are therefore establishing a multi-lingual shared services business centre in
Krakow, Poland, to ensure that we are well positioned to respond to this
demand. We plan to make this fully operational from early 2012. The centre will
support these existing clients and new clients as demand grows.

Recently, we secured work from a new client, a consolidator of closed life
books in Europe. The consolidator has selected Capita as preferred supplier for
a framework agreement to set up a new European administration operation, using
our best practice model and financial platform, to support their growth. Under
the framework, Capita will initially administer 15,000 policies from our
operations in Dublin and then as the relationship grows, we expect to deploy
additional support from our new business centre in Poland. We expect to start
work in mid 2011, subject to contract.

Group Board

Following on from the changes made to the Board at the end of 2009, the Board
continued to review its composition during 2010. Martin Bolland was appointed
Non-Executive Chairman from 1 January 2010 and Paddy Doyle moved to a
Non-Executive Director from 1 March 2010. In May, we appointed Nigel Wilson as
Senior Independent Director and in June, appointed Paul Bowtell as an
independent Non-Executive Director and Chairman of our Audit Committee. Bill
Grimsey stood down in July 2010 as a Non-Executive Director.

On 10 January 2011, we also announced the appointments of Vic Gysin and Andy
Parker as Joint Chief Operating Officers to the Board. Simon Pilling stood down
as Chief Operating Officer the same day. We believe we have a talented and
substantial team in place to support our continued growth.

Valuing our people

Capita relies on the hard work and dedication of its people and the Board would
like to thank all the talented employees across our businesses who have played
a key role in Capita's success. Against a backdrop of challenging market
conditions during 2010, the effort made by our 37,000 employees has been
outstanding and has contributed to another successful year for the Group. Our
employees join us through direct recruitment, contracts or acquisitions and
their commitment and enthusiasm play a vital role in helping us to meet client
expectations and sustain our growth.

Future prospects

We enter 2011 with a record bid pipeline, increasing activity across the public
and private sectors and some encouraging new contract wins. The need for our
public sector clients to achieve substantial cost efficiencies and for private
sector clients to increase their efficiency to remain competitive offers
significant opportunities for the Group going forward.

Capita's pipeline of sales prospects, strong forward visibility of revenues
from our long term contracts and consistent operational performance position us
well for further progress in 2011 and thereafter.


Preliminary Statement
Consolidated income statement
for the year ended 31 December 2010

                                                2010                             2009
                                       Non-                             Non-         
                     Underlying  underlying    Total  Underlying  underlying    Total
               Notes         £m          £m       £m          £m          £m       £m
Revenue            1    2,744.0           -  2,744.0     2,686.8           -  2,686.8
Cost of sales           1,950.4           -  1,950.4     1,937.0           -  1,937.0
Gross Profit              793.6           -    793.6       749.8           -    749.8
Administrative     2      398.5        47.8    446.3       392.1        58.1    450.2
Operating          1      395.1      (47.8)    347.3       357.7      (58.1)    299.6
Net finance        3     (31.8)       (6.6)   (38.4)      (32.8)       (1.4)   (34.2)
Investment                  0.9           -      0.9         0.2           -      0.2
Loss on            4          -           -        -           -       (7.5)    (7.5)
Profit before             364.2      (54.4)    309.8       325.1      (67.0)    258.1
Income tax               (89.2)        14.4   (74.8)      (87.1)        17.9   (69.2)
Profit for the            275.0      (40.0)    235.0       238.0      (49.1)    188.9
Equity holders            275.0      (40.0)    235.0       238.0      (49.1)    188.9
of the parent                                                                        
Earnings per       5                                                                 
- basic                   44.98      (6.54)    38.44       38.75      (7.99)    30.76
- diluted                 44.48      (6.47)    38.01       38.42      (7.92)    30.50

Preliminary Statement
Consolidated statement of comprehensive income
for the year ended 31 December 2010

                                                 2010     2010     2009     2009
                                                   £m       £m       £m       £m
Profit for the year                                      235.0             188.9
Other comprehensive income/(expense):                                           
Actuarial losses on defined benefit pension    (14.1)            (58.2)         
Income tax effect                                 2.7              16.3         
                                                        (11.4)            (41.9)
Exchange differences on translation                        1.1             (2.3)
of foreign operations                                                           
Gains/(losses) on cash flow hedges                2.8            (10.8)         
arising during the year                                                         
Reclassification adjustments for gains          (2.0)             (4.1)         
included in the income statement                                                
Income tax effect                               (0.2)               4.2         
                                                           0.6            (10.7)
Other comprehensive expense                              (9.7)            (54.9)
for the year net of tax                                                         
Total comprehensive income                               225.3             134.0
for the year net of tax                                                         
Attributable to:                                                                
Equity holders of the parent                             225.3             134.0

Preliminary Statement
Consolidated balance sheet
at 31 December 2010

                                                                2010       2009
                                                  Notes           £m         £m
Non-current assets                                                             
Property, plant and equipment                                  291.4      256.6
Intangible assets                                            1,416.0    1,107.0
Financial assets                                               237.4      186.3
Trade and other receivables                                     66.8       61.8
                                                             2,011.6    1,611.7
Current assets                                                                 
Financial assets                                                 6.0        2.0
Trade and other receivables                                    704.2      576.9
Cash                                                            38.5      181.5
                                                               748.7      760.4
Total assets                                                 2,760.3    2,372.1
Current liabilities                                                            
Trade and other payables                                       855.2      768.7
Financial liabilities                                          114.1       19.8
Provisions                                            7         26.3       27.6
Income tax payable                                              42.9       37.5
                                                             1,038.5      853.6
Non-current liabilities                                                        
Trade and other payables                                        72.2       34.8
Financial liabilities                                        1,066.4      951.3
Deferred taxation                                               31.8       13.9
Provisions                                            7         31.3       20.4
Employee benefits                                               24.6       31.9
                                                             1,226.3    1,052.3
Total liabilities                                            2,264.8    1,905.9
Net assets                                                     495.5      466.2
Capital and reserves                                                           
Issued share capital                                            13.0       12.9
Share premium                                                  454.9      435.2
Employee Benefit Trust                                         (0.5)      (0.2)
Capital redemption reserve                                       1.8        1.8
Foreign currency translation reserve                             5.4        4.3
Net unrealised gains reserve                                     8.4        7.8
Retained earnings                                               12.5        4.4
Equity shareholders' funds                                     495.5      466.2

Included in aggregate financial liabilities is an amount of £1,016.4m (2009: £
720.5m) which represents the fair value of the Group's bonds which should be
considered in conjunction with the aggregate value of currency and interest
rate swaps of £194.3m included in financial assets and £11.4m included in
financial liabilities (2009: £139.9m included in financial assets and £0.6m
included in financial liabilities). Consequently, this gives an effective
liability of £833.5m (2009: £581.2m).

Preliminary Statement
Consolidated statementof changes in equity
for the year ended 31 December 2010

                Share   Share Employee    Capital Retained     Foreign        Net   Total
              capital premium  Benefit redemption earnings    currency unrealised  equity
                                 Trust    reserve          translation      gains        
                                shares                         reserve    reserve        
                   £m      £m       £m         £m       £m          £m         £m      £m
At 1 January     12.8   410.4    (0.2)        1.8   (53.0)         6.6       18.5   396.9
Profit for          -       -        -          -    188.9           -          -   188.9
the year                                                                                 
Other               -       -        -          -   (41.9)       (2.3)     (10.7)  (54.9)
Total               -       -        -          -    147.0       (2.3)     (10.7)   134.0
income for                                                                               
the year                                                                                 
Share based         -       -        -          -      9.8           -          -     9.8
Income tax          -       -        -          -      6.0           -          -     6.0
deduction on                                                                             
exercise of                                                                              
stock options                                                                            
excess of                                                                                
Deferred            -       -        -          -   (12.2)           -          -  (12.2)
income tax                                                                               
to share                                                                                 
Shares issued     0.1    24.8        -          -        -           -          -    24.9
Equity              -       -        -          -   (93.2)           -          -  (93.2)
At 1 January     12.9   435.2    (0.2)        1.8      4.4         4.3        7.8   466.2
Profit for          -       -        -          -    235.0           -          -   235.0
the year                                                                                 
Other               -       -        -          -   (11.4)         1.1        0.6   (9.7)
Total               -       -        -          -    223.6         1.1        0.6   225.3
income for                                                                               
the year                                                                                 
Share based         -       -        -          -     10.2           -          -    10.2
Purchase of         -       -    (0.3)          -  (115.9)           -          - (116.2)
own shares                                                                               
Income tax          -       -        -          -      4.0           -          -     4.0
deduction on                                                                             
exercise of                                                                              
stock options                                                                            
in excess of                                                                             
Deferred            -       -        -          -    (4.7)           -          -   (4.7)
income tax                                                                               
to share                                                                                 
Shares issued     0.1    19.7        -          -        -           -          -    19.8
Equity              -       -        -          -  (109.1)           -          - (109.1)
At 31            13.0   454.9    (0.5)        1.8     12.5         5.4        8.4   495.5
December 2010                                                                            

Preliminary Statement
Consolidated cash flow statement
for the year ended 31 December 2010

                                                               2010        2009
                                                                 £m          £m
Cash flows from operating activities                                           
Operating profit on continuing activities                     347.3       299.6
before interest and taxation                                                   
Depreciation                                                   70.3        54.4
Amortisation of other intangible assets                         0.2         1.2
(treated as depreciation)                                                      
Amortisation of intangible assets                              41.3        28.1
recognised on acquisition                                                      
Share based payment expense                                    10.2         9.8
Pension charge                                                  7.7        21.2
Pension contributions before                                 (29.1)      (32.0)
exceptional additional contribution                                            
Loss on sale of property, plant and equipment                   0.8         1.1
Movement in provisions                                          7.5        25.5
Movement in provisions due to                                     -        17.2
from payables during the year                                                  
Net movement in payables and receivables                     (13.8)        10.6
Cash generated from operations                                442.4       436.7
before exceptional additional                                                  
pension contribution                                                           
Income tax paid                                              (70.8)      (58.3)
Exceptional additional pension contribution                       -      (40.0)
Net interest paid                                            (31.8)      (31.1)
Cash generated from operations                                339.8       307.3
after income tax, interest and exceptional                                     
additional pension contribution                                                
Net cash used in investing activities                                          
Purchase of property, plant and equipment                    (98.5)      (68.4)
Proceeds from sale of property, plant and                       0.1         0.1
Acquisition of subsidiary undertakings and                  (208.5)     (197.1)
Debt repaid on acquisition of subsidiaries                   (95.7)           -
Cash acquired with subsidiary undertakings                    (7.2)        24.2
Disposal of financial assets                                      -         1.6
Purchase of financial assets                                  (1.1)       (0.4)
Investment loan                                                 0.5       (0.6)
Proceeds on business disposal (net of cash                        -         8.0
Return on investment in joint venture                           0.5         0.4
                                                            (409.9)     (232.2)
Net cash (used in)/from financing activities                                   
Issue of ordinary share capital                                19.8        24.9
Share buybacks                                              (115.7)           -
Share transaction costs                                       (0.5)           -
Dividends paid                                              (109.1)      (93.2)
Capital element of finance lease rental                       (0.6)           -
Instalment debtor movement                                      6.6       (8.1)
Asset based securitised financing                             (5.4)         6.7
Repayment of loan notes and long term debt                  (217.4)     (108.0)
Proceeds on issue of debt                                     252.9       200.0
Financing arrangement costs                                   (2.3)       (2.6)
                                                            (171.7)        19.7
Net (decrease)/increase in cash and cash                    (241.8)        94.8
Cash and cash equivalents at the beginning of                 181.5        86.7
the period                                                                     
Cash and cash equivalents at 31 December                     (60.3)       181.5
Cash and cash equivalents comprise:                                            
Overdrafts                                                   (98.8)           -
Cash at bank and in hand                                       38.5       181.5
Total                                                        (60.3)       181.5

Preliminary Statement
Notes to the preliminary statement
for the year ended 31 December 2010

1 Segmental information

The Group's operations are organised and managed separately according to the
nature of the services provided, with each segment representing a strategic
business unit offering a different package of related services across the
Group's markets. No operating segments have been aggregated to form the
reportable operating segments below. The information disclosed below represents
the way in which the results of the businesses are reported to the Group Board.
However the 5 divisions have been disaggregated into 8 reportable segments.

Before eliminating sales between business units on consolidation, the Group
accounts for sales between business units as if they were to a third party at
market rates.

The tables below present revenue and result for the Group's business segments
for the years 2010 and 2009.

All operations in 2010 are continuing.

Year Ended 31 December 2010         

                     HR    Property Insurance Investor Integrated     ICT and   Life & Professional        
              Solutions Consultancy  Services Services   Services Partnership Pensions     Services   Total
Underlying           £m          £m        £m       £m         £m          £m       £m           £m      £m
Total             283.0       328.5     184.9    191.6      266.2       873.5    621.1        435.2 3,184.0
Inter-segment    (21.8)      (19.5)         -   (10.4)      (5.6)     (214.2)   (91.9)       (76.6) (440.0)
Third party       261.2       309.0     184.9    181.2      260.6       659.3    529.2        358.6 2,744.0
Result after       30.0        26.9      25.1     42.9       50.6        89.5     59.6         80.7   405.3
Share based       (1.2)       (1.3)     (1.8)    (0.7)      (2.4)       (0.9)    (0.9)        (1.0)  (10.2)
                   28.8        25.6      23.3     42.2       48.2        88.6     58.7         79.7   395.1
Intangible        (0.1)       (3.4)     (5.5)    (6.4)          -      (15.9)    (4.9)        (5.1)  (41.3)
Acquisition           -       (0.5)     (0.7)    (0.9)          -       (3.0)    (0.7)        (0.7)   (6.5)
                   28.7        21.7      17.1     34.9       48.2        69.7     53.1         73.9   347.3
Net finance                                                                                          (31.8)
costs (before                                                                                              
Callable                                                                                              (6.6)
Mark to                                                                                                   -
movement on                                                                                                
Investment                                                                                              0.9
Profit before                                                                                         309.8
Corporation                                                                                          (74.8)
Profit after                                                                                          235.0

Year Ended 31 December 2009         

                      HR    Property Insurance Investor Integrated     ICT and   Life & Professional        
               Solutions Consultancy  Services Services   Services Partnership Pensions     Services   Total
Underlying            £m          £m        £m       £m         £m          £m       £m           £m      £m
Total segment      312.4       272.7     246.8    179.8      341.3       734.9    581.2        424.7 3,093.8
Inter-segment     (31.8)      (14.6)         -    (5.3)      (1.3)     (227.5)   (60.5)       (66.0) (407.0)
Third party        280.6       258.1     246.8    174.5      340.0       507.4    520.7        358.7 2,686.8
segment result                                                                                              
Result after        27.4        24.3      30.1     35.8       57.4        59.2     63.0         70.3   367.5
Share based        (1.2)       (1.2)     (1.7)    (0.7)      (2.4)       (0.8)    (0.9)        (0.9)   (9.8)
                    26.2        23.1      28.4     35.1       55.0        58.4     62.1         69.4   357.7
Intangible             -       (1.7)     (4.8)    (4.6)          -       (6.2)    (4.1)        (6.7)  (28.1)
Arch cru               -           -         -   (30.0)          -           -        -            -  (30.0)
                    26.2        21.4      23.6      0.5       55.0        52.2     58.0         62.7   299.6
Net finance                                                                                           (32.8)
Callable swaps                                                                                           1.1
Mark to market                                                                                         (2.5)
movement on                                                                                                 
currency swaps                                                                                              
Investment                                                                                               0.2
Loss on                                                                                                (7.5)
Profit before                                                                                          258.1
Corporation                                                                                           (69.2)
Profit after                                                                                           188.9

2 Administrative expenses

Included within Administrative expenses, disclosed in the column headed
'Non-underlying', are:

                                            2010 2009
                                              £m   £m
Intangible amortisation                     41.3 28.1
Professional fees re acquisitions            5.5    -     
Stamp duty paid on acquisitions              1.0    -
Arch cru costs                                 - 30.0
Total                                       47.8 58.1

3 Net finance costs

Included in the column headed 'Non-underlying', against the line item net
finance costs, are the following:

                                           2010 2009
                                             £m   £m
Callable swaps - mark to market             6.6 (1.1)     
Mark to market movement on                    -  2.5     
currency swaps*                                     
                                            6.6  1.4     

*The mark to market movement on currency swaps represents the extent to which
the fair value of these instruments has been affected by the perceived change
in the creditworthiness of the counterparties to those instruments. The Group
is comfortable that the risk attached to those counterparties is not
significant and believes that the currency swaps continue to act as an
effective hedge against the movements in the fair value of the Group's issued
US$ denominated bonds.

4 Loss on business disposal

In the prior year the Group disposed of the Revenue and Benefits business that
it had acquired in 2008 as part of its acquisition of IBS OPENSystems (as
directed by the Competition Commission). The table below gives a summary of the

Fixed assets                             0.4
Debtors                                  1.9
Creditors                              (2.2)
Intangibles                              5.9
Goodwill                                 7.3
Total net assets disposed of            13.3
Transitional services provided           2.2
Net proceeds received in cash          (8.0)
Loss on business disposal                7.5

5 Earnings per share

Basic earnings per share amounts are calculated by dividing net profit for the
year attributable to ordinary equity holders of the parent by the weighted
average number of ordinary shares outstanding during the year.

Diluted earnings per share amounts are calculated by dividing the net profit
for the year attributable to ordinary equity holders of the parent by the
weighted average number of ordinary shares outstanding during the year plus the
weighted average number of ordinary shares that would be issued on the
conversion of all the dilutive potential ordinary shares into ordinary shares.

The following reflects the income and share data used in the basic and diluted
earnings per share computations:

                                                                   2010    2009
                                                                     £m      £m
Net profit attributable to ordinary equity                        235.0   188.9
holders of the parent from operations                                          
                                                                   2010    2009
                                                                 Number  Number
                                                                million million
Weighted average number of ordinary shares                        611.3   614.2
(excluding trust shares) for                                                   
basic earnings per share                                                       
Dilutive potential ordinary shares:                                            
Employee share options                                              7.0     5.2
Weighted average number of ordinary shares                        618.3   619.4
(excluding trust shares)                                                       
adjusted for the effect of dilution                                            

There have been no other transactions involving ordinary shares or potential
ordinary shares between the reporting date and the date of completion of these
financial statements.

The following additional earnings per share figures are calculated based on
underlying earnings attributable to ordinary equity holders of the parent of £
275.0m (2009: £238.0m) and, after underlying costs, earnings £235.0m (2009: £
188.9m). They are included as they provide a better understanding of the
underlying trading performance of the Group.

6 Dividends paid and proposed

                                                                   2010    2009
                                                                     £m      £m
Declared and paid during the year                                              
Ordinary shares (equity):                                                      
Final for 2009 paid: 11.2p per share                               69.1    58.8
(2008: 9.6p per share)                                                         
Interim for 2010 paid: 6.6p per share                              40.0    34.4
(2009: 5.6p per share)                                                         
                                                                  109.1    93.2
Proposed for approval at AGM                                                   
(not recognised as a liability at 31 December)                                 
Ordinary shares (equity):                                                      
Final for 2010: 13.4p per share                                    81.2    69.1
(2009: 11.2p per share)                                                        

7 Provisions

                                        Insurance  Property                    
                                        provision provision    Arch Other Total
                                               £m        £m      £m    £m    £m
At 1 January 2010                            15.0       7.4    20.0   5.6  48.0
Utilisation                                     -      (1.3)   (1.5) (1.2) (4.0)
Additional provisions in the                 12.0       1.2       -  (1.6) 11.6      
Provisions acquired                             -       2.0       -     -   2.0
At 31 December 2010                          27.0       9.3    18.5   2.8  57.6

The property provision is made on a discounted basis for the future rent
expense and related cost of leasehold property (net of estimated sub-lease
income) where the space is vacant or currently not planned to be used for
ongoing operations. The expectation is that this expenditure will be incurred
over the remaining periods of the leases which range from 1 to 6 years.

Arch cru Funds - dealings in 2 open ended investment companies (OEICs), for
which Capita Financial Managers (CFM) is the authorised corporate director
(ACD) and Arch Financial Products LLP was the delegated investment manager,
were suspended on 13 March 2009, as a result of illiquidity in the underlying
investments of the OEICs and an anticipated inability to meet future
redemptions. This was exacerbated by unprecedented market turmoil post the
collapse of Lehman Brothers. Since the suspension, CFM has been working with
specialist advisers to conduct a detailed review of the underlying assets of
the OEICs and options for their future. This review was completed in December
2009. The underlying assets of the OEICs have fallen in value and remain
illiquid. CFM has advised investors that the only feasible option in the best
interests of investors as a whole is for the OEICs to be wound up, with the
underlying assets being realised in an orderly manner over a period of time,
and the proceeds being returned to investors in the OEICs.

In addition, CFM has informed investors in the OEICs that it is undertaking a
review to determine whether such investors have suffered any detriment and, if
so, to what extent any of the parties involved should be responsible for
compensating them. This is a complex exercise involving a number of parties
including CFM's regulator and it is taking longer than anticipated, but we are
determined to ensure that the matter is concluded in a way that takes
appropriate account of the results of the review and the interests of investors
in the OEICs, but also recognises the interests of Capita's shareholders. The
final liability to CFM and to the Group remains subject to uncertainties. At 31
December 2010, the Directors continue to provide £18.5m which they believe
represents the most likely future total cost to the Group.  The Directors
expect that insurance cover will be available in respect of certain costs
regarding this matter.  It is expected that an outcome will be reached in 2011.

Insurance provisions relate to provisions held by the Group's captive insurer.
Such provisions are held until utilised or such time as further claims are
considered unlikely under the respective insurance policies.

Other relates to provisions in respect of potential claims arising through some
of the services that the Group provide. These are likely to unwind over a
period of 1 to 3 years.

8 Reconciliation of net cash flow movements in net funds/(debt)

                                      Net Acquisitions      Cash  Non-cash  Net debt
                                  Debt at      in 2010      flow      flow     at 31
                                        1  (exc. cash) movements movements  December
                                  January                                       2010
                                       £m           £m        £m        £m        £m
Cash and cash equivalents           181.5            -   (143.0)         -      38.5
Overdraft and bank loans                -            -    (98.8)         -    (98.8)
Cash                                181.5            -   (241.8)         -    (60.3)
Loan notes                          (2.6)            -       0.7     (0.4)     (2.3)
Bonds †                           (720.5)            -   (252.9)    (43.0) (1,016.4)
Term debt                         (198.0)            -     200.0     (2.0)         -
Currency swaps in relation to       136.0            -         -      42.5     178.5
US$ denominated bonds †                                                             
Interest rate swaps in relation       3.3            -         -       1.1       4.4
GBP denominated bonds †                                                             
Long term debt                      (2.8)      (109.6)     112.4         -         -
Finance leases                      (1.4)        (1.6)       0.6         -     (2.4)
Sub-total net debt                (604.5)      (111.2)   (181.0)     (1.8)   (898.5)
Asset based securitised finance*   (17.1)            -       5.4         -    (11.7)
Callable swaps                     (30.9)            -         -     (6.6)    (37.5)
                                  (652.5)      (111.2)   (175.6)     (8.4)   (947.7)

The aggregate bond fair value above of £1,016.4m (2009: £720.5m) (disclosed in
Financial liabilities) includes the GBP value of the US$ denominated bonds at
31 December 2010. To remove the Group's exposure to currency fluctuations it
has entered into currency swaps which effectively hedge the movement in the
underlying bond fair value. The interest rate swap is being used to hedge the
exposure to changes in the fair value of GBP denominated bonds.

†The sum of these items held at fair value equates to the underlying value of
the Group's bond debt of £833.5m (2009: £581.2m).

*The asset based securitised finance movement represents the net movement on
the underlying balances with customers.

                                       Net Acquisitions      Cash  Non-cash Net debt
                                   Debt at      in 2009      flow      flow    at 31
                                         1  (exc. cash) movements movements December
                                   January                                      2009
                                        £m           £m        £m        £m       £m
Cash and cash equivalents             86.7            -      94.8         -    181.5
Cash                                  86.7            -      94.8         -    181.5
Loan notes                           (3.7)            -       1.4     (0.3)    (2.6)
Bonds †                            (953.1)            -     100.3     132.3  (720.5)
Term debt                                -            -   (197.4)     (0.6)  (198.0)
Currency swaps in relation to        269.6            -         -   (133.6)    136.0
US$ denominated bonds †                                                             
Interest rate swaps in relation to     4.7            -         -     (1.4)      3.3
GBP denominated bonds †                                                             
Long term debt                           -        (9.1)       6.3         -    (2.8)
Finance leases                           -        (1.4)         -         -    (1.4)
Sub-total net debt                 (595.8)       (10.5)       5.4     (3.6)  (604.5)
Asset based securitised finance*    (10.4)            -     (6.7)         -   (17.1)
Callable swaps                      (32.0)            -         -       1.1   (30.9)
                                   (638.2)       (10.5)     (1.3)     (2.5)  (652.5)

9 Preliminary announcement

The preliminary announcement is prepared in accordance with International
Financial Reporting Standards as adopted by the European Union. A duly
appointed and authorised committee of the Board of Directors approved the
preliminary announcement on 23th February 2011. The announcement represents
non-statutory accounts within the meaning of the Companies Act 2006. The
statutory accounts for the year ended 31 December 2010, upon which an
unqualified audit opinion has been given and which did not contain a statement
under Section 498 (2) or 498 (3) of the Companies Act 2006, will be sent to the
Registrar of Companies.

Copies of the announcement can be obtained from the Company's registered office
at 71 Victoria Street, Westminster, London SW1H 0XA, or on the Company's
corporate website

It is intended that the Annual Report and Accounts will be posted to
shareholders on 4 April 2011. It will be also available to members of the
public at the registered office and on the Company's Corporate webiste from that date.