Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Capita Group PLC (CPI)

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Thursday 22 January, 2009

Capita Group PLC

Capita selected by AXA as preferred strategic p...

22 January 2009


The Capita Group Plc ("Capita") announces that it has been selected as
preferred bidder to become the strategic outsourcing partner of AXA Sun Life
("AXA"), to administer 3.2 million mature life and pensions policies. The
contract is anticipated to be worth approximately £500 million over 15 years.

Under the proposals Capita would provide customer servicing, policy
administration, claims activity and related IT support to a proportion of AXA
Sun Life's business - with AXA continuing to administer business it currently
markets actively through intermediaries. Subject to a collective consultation
process, approximately 1,300 AXA staff working in the UK, in Basingstoke,
Bristol and Coventry, would transfer to Capita under the Transfer of
Undertakings (Protection of Employment) Regulations (TUPE). AXA would retain
some of its own operations, and staff, in those locations.

As a key element of the deal, Capita would acquire business and assets from AXA
in India, involving the transfer of around 600 staff. Although TUPE does not
apply in India, these employees would transfer in the spirit of the
legislation, ensuring protection of their existing terms and conditions.

Paul Pindar, Chief Executive of the Capita Group Plc, commented: "AXA has
stressed the importance of our track record in effective customer service in
selecting Capita as preferred bidder, while cost savings are also an important
aspect. For AXA employees who may transfer, Capita has a thriving life and
pensions business including our work for the Children's Mutual, Resolution,
Prudential, Abbey Life, Zurich and Co-operative Financial Services and we
believe that this deal offers positive opportunities for many of them. Our
integrated operating infrastructure will not only deliver further cost and
quality benefits alongside enhanced customer service, but will also provide a
flexible platform for AXA's business. We look forward to fine tuning the
partnership with AXA over the next few months and welcoming all staff who join

AXA Sun Life chief executive Paul Evans said: "We have carried out over a year
of extensive analysis of the options available to provide the best levels of
service to our customers. Capita is the market leader in the life and pension
outsourcing market, and has a proven track record of excellent service and IT
delivery from which our customers will benefit.

"I am confident that this proposed partnership will provide real benefits for
our customers and our business while offering better opportunities for our
employees as the scale of the mature portfolio declines over the coming years.
The proposed partnership will additionally allow us to focus our resources on
implementing our strategy to become the preferred company in each of our

Including this agreement Capita Life & Pensions will be responsible for
administering approximately 26 million policies in total.


For further information:

The Capita Group Plc
Tel: 020 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director

Media enquiries
Capita press office
Caroline Mooney
Tel: 0207 654 2152 or 0870 2400 488 (out of hours)

Peter Webb
AXA Life, Press Office
Tel: +44 (0)117 989 3615

Stephen Hoffman Womersley
AXA UK, Press Office
Tel: + 44 (0)207 920 5014

Notes to editors:

The Capita Group Plc is the UK's leading provider of BPO and integrated
professional support service solutions.  The Group's service capabilities
encompass customer services, financial services, human resource services,
software services, systems and strategic support and property services
delivered to both public sector and private organisations.  With more than
32,000 employees at more than 300 offices across the UK, Ireland and India,
Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of
the FTSE100 with revenues for 2007 of £2,073 million. Further information on
The Capita Group Plc can be found at:

AXA UK is a part of the AXA Group. AXA Group is a worldwide leader in Financial
Protection. AXA's operations are diverse geographically, with major operations
in Europe, North America and the Asia/Pacific area. IFRS revenues amounted to €
94 billion for the full year 2007. The AXA ordinary share is listed on
Compartment A of Euronext Paris under the ticker symbol CS (ISIN FR0000120628 -
Bloomberg: CS FP - Reuters: AXAF.PA). The American Depository Share is also
listed on the NYSE under the ticker symbol AXA. Our previous company
performance is not a guide to how we may perform in the future.