Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

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In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

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We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Wednesday 30 May, 2007

Capita Group PLC

Contract with Resolution plc

Capita Group PLC
30 May 2007

                        Capita selected by Resolution plc
                        as strategic outsourcing partner

The Capita Group Plc ('Capita') announces that it has today signed a contract to 
become a strategic outsourcing partner of Resolution plc ('Resolution'), the largest 
specialist manager of in-force UK life funds with an estimated 7 million policyholders 
and assets under management of £61 billion. The contract is worth approximately 
£580 million over 12 years and involves both closed and open book policies.

The strategic partnership will see Capita delivering customer services, IT services, 
policy servicing, claims and new business processing for approximately 4.5 million 
policyholders and future new business in the Phoenix Life Assurance (formerly Abbey 
National Life), Scottish Mutual, Scottish Provident and Phoenix Life (formerly Britannic 
Assurance, Britannic Unit Linked Assurance, Britannic Retirement Solutions and Alba 
Life) funds.

Resolution has today informed its staff in Glasgow and Wythall of this partnership. 
The deal will involve the transfer of around 2,000 staff to Capita under the TUPE 
regulations. Service transfer is expected to commence on 1 August 2007.

The contract includes plans, agreed between Capita and Resolution, for the offshoring 
of a substantial amount of back office work. All customer-facing and 'voice' roles, 
however, will continue to be delivered from operations in the UK and customer data 
will remain in the UK.

Paul Pindar, Chief Executive of Capita commented: 'Capita is delighted to engage 
in this strategic alliance with Resolution plc. With both companies having strong 
positions and growth strategies in the life and pensions market, our aim is to build 
a mutually beneficial partnership to support the future growth of both Resolution 
and Capita. We look forward to working with Resolution to deliver high quality 
outsourced support, allowing them to concentrate on growing their core business. 
Capita is now the clear leader in the outsourced life and pensions market where 
we support a growing number of life assurance companies and consolidators.'

Mike Biggs, Group Chief Executive at Resolution, said: 'We chose Capita because 
we believe that they can best deliver a business transformation programme designed 
to increase the quality and dependability of our services to customers. In addition 
they have experience of the particular needs of regulated financial products providers. 
We also believe that they have the capability to manage the planned offshoring programme 
with both efficiency and sensitivity. We look forward to working in partnership with them.'


For further information:

The Capita Group Plc
Tel: 020 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director

Capita press office
Caroline Mooney
Tel: 0207 654 2152/0870 2400 488 (out of hours)

The Capita Group Plc is the UK's leading provider of integrated professional support 
service solutions. The Group's service capabilities encompass business process outsourcing, 
(BPO), customer services, administration and support, human resources, ICT, property 
consultancy, finance & treasury and consultancy delivered to both public sector and 
private organisations. With 27,800 employees at more than 250 offices across the UK, 
Channel Islands, Ireland and India, Capita is quoted on the London Stock Exchange (CPI.L), 
and is a constituent of the FTSE100 with revenues for 2006 of £1,739 million.

Further information on The Capita Group Plc can be found at:

Capita Life and Pensions provides core administrative support to a number of UK 
and overseas life and pensions companies, including MetLife, the Children's Mutual, 
Lincoln Financial Group, Prudential UK and Zurich Financial Services. Including the 
Resolution strategic partnership, Capita Life & Pensions will be responsible for 
administering 15 million policies by the end of this year.

                      This information is provided by RNS
            The company news service from the London Stock Exchange