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Capita Group PLC (CPI)

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Thursday 10 November, 2005

Capita Group PLC

Re Contract

Capita Group PLC
10 November 2005


10 November 2005

                     eircom and Capita announce additional

                              call centre contract

eircom has signed a further call centre contract with The Capita Group Plc. The
contract, the second signed with Capita this year, is for the provision of
contact handling services for residential and business customers.  The contract
is worth approximately €35 million (c.£25 million) over 5 years.

Capita will take over responsibility for up to 200 call centre staff. Existing
staff have the option to transfer to Capita, under TUPE, retaining their
existing terms and conditions of employment.

Managing Director of eircom Retail, Cathal Magee, said:  'This deal puts in
place a new flexible operating model that will deliver tailored customer
services for residential and business customers.  Capita have been selected for
their strong track record in providing cost effective call centre solutions
across a number of industry sectors in the UK and Ireland. This is a good deal
for transferring staff who will continue to do the same work and will open up
new opportunities for them within Capita.'

Rod Aldridge, Executive Chairman of Capita, commented: 'We are very pleased to
be extending our relationship with eircom. Our partnership has already delivered
real benefits to eircom and their customers and we look forward to building on
this. We welcome all those staff who are transferring with the contract and who
will continue to play a key role in supporting eircom and helping Capita to
continue building our business in Ireland.'


For further information please contact:

The Capita Group Plc:
Shona Nichols
Corporate Communications Director                    Tel 0207 799 1525

Capita Press Office                                  Tel 0870 2400 488

Paul Bradley
eircom Press Office                                  Tel 353-1-7015483
                                                     Mobile: 087-7749876

Notes to editors:

The Capita Group Plc is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 23,000 employees at more than 230
offices across the UK and Ireland, Capita is quoted on the London Stock Exchange
(CPI.L), and is a constituent of the FTSE100 with revenues for 2004 of £1,285

Capita has secured a number of awards including Best BPO Services Provider 2004.

Further information on The Capita Group Plc can be found at:

                      This information is provided by RNS
            The company news service from the London Stock Exchange