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Capita Group PLC (CPI)

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Thursday 27 January, 2005

Capita Group PLC

eircom appoints Capita

Capita Group PLC
27 January 2005


The Capita Group Plc ('Capita') announces that it has signed a major contract
with Ireland's leading provider of fixed telecommunications, eircom, worth
approximately €20 million (approximately £14 million)(1) over three years.
Capita will provide a managed services solution for eircom's outbound customer
call centre located in Dublin. This centre focuses on campaigns to grow eircom's
broadband and added value telephone services.

Under this agreement, Capita will take over responsibility for 200 call centre
staff in the existing telesales centre, located in Dublin. Under TUPE (Transfer
of Undertakings for Protection of Employment), existing staff have the option to
transfer to Capita.

Rod Aldridge, Executive Chairman of The Capita Group Plc, commented,
'Our expertise in providing quality outsourced call centre services positions us
well to support eircom's activities going forward. This agreement also presents
an exciting opportunity for Capita in Ireland where we have a growing presence
in the financial services market and aspirations to add value in other market

Cathal Magee, Managing Director of eircom Retail, commented,
'This deal puts in place a new flexible operating model to further develop our
award winning telesales centre. Capita have been selected for their strong track
record in providing cost effective, call centre solutions across a number of
industry sectors in the UK and Ireland.'

                                    - Ends -

For further information please contact:

Financial Dynamics
Richard Mountain     020 7269 7291

Notes to editors:

The Capita Group Plc is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 22,000 employees at more than 200
offices across the UK and Ireland, Capita is quoted on the London Stock Exchange
(CPI.L), and is a constituent of the FTSE 100 with revenues for 2003 of £1,081

In 2004, The Capita Group Plc was named Best BPO Outsourcing Services Provider
at the inaugural National Outsourcing Association Awards (NOA).
In April 2003 Capita was named Company of the Year in the Royal Bank of Scotland
Sunday Times Business Awards.

Further information on The Capita Group Plc can be found at:

Further information on eircom can be found at:

1 Exchange rate as at 20/01/05 (€1=£0.70)

                      This information is provided by RNS
            The company news service from the London Stock Exchange