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Capita Group PLC (CPI)

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Thursday 29 April, 2004

Capita Group PLC

AGM Statement

Capita Group PLC
29 April 2004

29th April 2004

                              THE CAPITA GROUP PLC

                        Annual General Meeting Statement

'The Capita Group Plc ('Capita'), the leading UK professional support services
company, held its Annual General Meeting in London today. At the meeting, Rod
Aldridge, Executive Chairman of Capita, commented:

Results for 2003

'Results for the year ended 31st December 2003 showed that the Group enjoyed
another record year. Turnover increased by 20% to £1,081m and net profits before
taxation increased by 23% to £121.2m. Earnings per share before amortisation of
goodwill grew by 25% to 13.04p. Operating margins increased during the period
from 12% to 12.2%. This is a reflection of internal economies of scale, the
continuous re-engineering of the cost of service delivery and the Group's
ability to add value on behalf of its customers.

The Group generated a positive operating cash flow of £158m representing an
operating profit to cash conversion rate of 120%. Free cash flow increased from
£25m in 2002 to £83m in 2003. Similarly the post tax return on average capital
employed (including debt) improved again from 13.2% to 14.6% exceeding our cost
of capital which is 8.5%. Since becoming a public company in 1989, turnover has
grown at an annual compound rate of 45% and net profit before tax at 40%.

2004 Update

Across the Group, we are experiencing very encouraging trading conditions and
have started 2004 with a number of significant contract wins.

On 16th February, the Group announced that it had been selected to administer
all miners' personal injury liability claims, on behalf of the Department of
Trade and Industry, with respect to certain health problems caused by working
underground in British coal mines. The contract is estimated to generate
revenues of £125m over the initial term of the contract to 31st July 2006. This
establishes Capita Insurance Services as the largest employer of claims handlers
in the UK.

On 23rd March, the Group announced a £70m contract over 7 years for the
Department of Work and Pensions to undertake organisational, process and
technological enhancements to improve access, retrieval and tracking of
approximately 60 million social security and disability benefit claim forms and
associated files.

On 31st March we announced that The Children's Mutual had chosen Capita to manage
the administration of its existing portfolio of policies and to set up a new
joint service infrastructure, providing end to end administration services to
support the new Child Trust Fund (CTF) accounts. This agreement is projected to
generate revenues to Capita of £430m over the next 20 years.

On 5th April, we signed a contract to provide extensive customer contact centre
services to Dixons Group plc from their existing call centre facility in
Sheffield. The contract will see Capita handle the full range of routine
customer contact operations, such as customer service, product and sales
enquiries for Dixons, The Link, Currys and PC World. The contract will generate
revenues of £18m per annum over the 5 year contract.

Consequently, in the first 4 months to 30th April 2004, the Group has been
awarded major contracts worth £716m. Our bid pipeline remains strong with a
number of new bids entering the bid process.

Acquisitions and Disposals

The extension of our property offering through the acquisition of Symonds Group
(Holdings) Limited in February is progressing well. The business, which has been
integrated with Capita's existing multi disciplinary property business, has both
retained all of the clients of Symonds and has continued to win assignments on a
wide range of projects.

Earlier this month, the Group sold the business of CTD Capita to CTD Printers
for £2.9m. CTD, a colour printing business, became a part of the Capita Group
with the acquisition of the IRG Group in 2000 and was subsequently renamed CTD
Capita. We disposed of CTD Capita as it is not considered to fit with the
Group's core activities going forward.


The Board is pleased by current trading. At the end of the first quarter, the
Group is materially ahead of the corresponding period in 2003. We continue to
generate strong operating cash flow and are encouraged by the level of organic
growth being achieved throughout the business.

I am therefore confident that shareholders will be pleased by the Group's
performance for the year as a whole. The prospects for future growth remain

                                    - Ends -

For further information:

The Capita Group Plc                          020 7799 1525
Rod Aldridge, Executive Chairman
Paul Pindar, Chief Executive
Shona Nichols, Group Marketing Director

Capita Press Office                          020 7544 3141

Issued by Finsbury                           020 7251 3801
Morgan Bone
Mark Harris

The Capita Group Plc is the UK's leading provider of integrated professional
support service solutions. The Group's service capabilities encompass customer
services, financial services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 21,000 employees at more than 200
offices across the UK and Ireland, Capita is quoted on the London Stock Exchange
(CPI.L) with revenues for 2003 of £1,081 million.

In April 2003 Capita was named Company of the Year in the Royal Bank of Scotland
Sunday Times Business Awards. Capita has won Management Today's Most Admired
Support Services Company Award in 2003, for the third year running.

Further information on The Capita Group Plc can be found at:

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            The company news service from the London Stock Exchange