Strategic Rail Authority
30 January 2004
30 January 2004
First New-Style Rail Contract Signed
In November 2002 the SRA published its blueprint for a new-style passenger train
franchise. Today the Strategic Rail Authority announced that it has signed the
first such franchise agreement - to operate the new Greater Anglia Franchise.
The company chosen, after a vigorous tendering process, is National Express
• The new franchise will combine Anglia, Great Eastern, and West Anglia
rail services from April 2004.
• A single operator at a major London Terminus working to deliver
demanding, contractualised targets and higher performance levels.
• The franchise will run from April 2004 for seven years, with specified
performance targets and an additional three years if they are met.
• This is the first franchise to be awarded under the SRA's new policy,
which sets clearer requirements for the services to be delivered to
passengers under new service quality standards.
Richard Bowker, SRA Chairman, said:
'This is a new era of train operator contracts. They offer stability for
investors, clarity for operators and certainty for passengers. Passengers and
their interests are at the heart of this new model. The model demands that
clear and challenging quality targets are met by operators.
'Passengers can know that this deal secures a focus on the basics of
punctuality, information, cleanliness and security - alongside some significant
improvements including newer trains and improved stations.'
Nicola Shaw, SRA Managing Director, Operations said: 'We are maintaining
momentum in our franchising market with this announcement. Yesterday we
launched the competition for the InterCity East Coast franchise and the final
phase of our consultation on the new Integrated Kent Franchise. The move to
single operators at London Termini will deliver better service for passengers
and greater value for passengers.'
• Performance will improve with a single operator serving Liverpool St
Station in line with the SRA's new policy. Higher levels of
performance are contractualised in the new franchise.
• The SRA's new franchising policy incorporates rewards and penalties for
key indicators like train and station cleanliness, security and
passenger information. It provides train companies with clear
guidelines and incentives on customer service and on business
priorities such as containing short and long-term costs;
• Over 50 stations to receive improvements by the end of 2005: to include
CCTV, help points and new ticket machines;
• More modern Norwich to London trains and carriages (Class 90s and Mark
III vehicles) to be refurbished by 31st December 2005 including
• Refurbishment of inner and outer area trains on the Great Eastern and
West Anglia routes (class, 315 & 317/1) by 31st December 2006.
Class 321 and 322 trains to have electronic passenger information
displays fitted by 31st December 2006. Class 317/1 and 317/6 to have
CCTV installed by December 2007;
• Longer trains on the Stansted Express - all trains to be eight coaches
long from December 2005 and four trains per hour all day as part of
new timetables to be introduced across the region in stages;
• Rural routes business unit to be established to ensure local focus on
these vital routes;
• New Service Quality Standards will be operational on this franchise -
making sure that the operator concentrates on what matters to
passengers at stations and on trains;
• New services between Stansted Airport and Stratford, Hertford East and
Stratford and through services between Liverpool Street and both
Peterborough and Lowestoft via Ipswich.
• Customer Service academy for Greater Anglia Franchise employees to be
established in the region.
Note to Editors
1. The SRA announced on 22 December 2003 that it had selected National
Express Group PLC (NEG) as its Preferred Bidder for the franchise,
following a rigorous competition.
2. The new franchise will commence on 1 April 2004.
3. Future value of total franchise premium receipts to the Authority is in
excess of £0.5 billion in present value terms after taking account of
adjustments for the change to CP3 (Controlled Period 3) performance
rates of approximately £0.1 billion. Further adjustment will take place
to take account of the finalised track access elements of CP3 on which
the Regulator is still consulting.
For further details contact the SRA Press Office: 020 7654 6339/6862/6387/6234
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