Capita Group PLC
25 July 2002
25 July 2002
THE CAPITA GROUP PLC
Capita enters UK third party life and pensions administration market
Capita to administer nearly 1 million life policies for Lincoln in a £160m
contract over 10 years
The Capita Group Plc, ('Capita') has expanded its presence in the financial
services sector by acquiring the Life & Pensions administration assets and
infrastructure of Lincoln Financial Group, ('Lincoln') - the UK business of the
US based Fortune 500 financial services group, Lincoln National Corporation.
Capita has also secured a contract worth £160 million over 10 years to
administer Lincoln's UK portfolio of around 900,000 life and pensions policies
for half a million customers. This acquisition and contract forms a strong
platform for Capita to establish and grow a new business area, Capita Life &
Pensions Services, while still utilising Capita Group's core skills.
Subject to final Financial Services Authority approval, Capita has acquired
Lincoln's UK Life & Pensions policy administration business for a consideration
of £5 million to be satisfied in cash in instalments in 2004 to 2006, following
an initial £1 payment on completion of the deal. Further deferred sums will be
paid up to 2007 linked to the growth of Capita's Life & Pensions business.
On 1st August 2002, approximately 500 of Lincoln's 700 staff will transfer to
Capita and form the core of Capita's Life & Pensions Services business, which
will operate from the existing 80,000 sq.ft Barnwood, Gloucester offices. The
transfer includes a modern infrastructure and flexible in-house software and
processing systems. All other aspects of Lincoln's operations will remain
This partnership with Lincoln significantly expands Capita's penetration into
the financial and insurance services sectors. The current business process
outsourcing (BPO) potential for financial services in the UK is estimated to be
around £12 billion. Within this, Life & Pensions third party administration
(TPA) is a newly emerging market with significant growth opportunities.
Rod Aldridge, Executive Chairman of The Capita Group Plc, commented:
'Over the past two years we have successfully grown our Capita Insurance
Services business which now stands as the UK market leader of end-to-end policy
and claims administration services to the general insurance market. This
partnership with Lincoln follows our acquisition earlier this year of City
Financial Services, a unit trust administration provider, and enables us to turn
our attention to significant growth opportunities within the rapidly expanding
financial services third party administration market.
Furthermore, the deal increases Capita's penetration into a growing and diverse
range of private sector markets which are increasingly seeking to secure the
benefits of outsourcing. We look forward to working with the senior team in
Lincoln to develop a thriving TPA business in Life & Pensions.'
Michael Tallett-Williams, Managing Director of Lincoln Financial Group in the
UK, believes that the deal will strengthen Lincoln's UK position. He commented:
'This partnership with Capita underpins everything we are doing to provide
reliable and high-quality customer service and security.'
- Ends -
For further information, please contact:
The Capita Group Plc 020 7799 1525
Rod Aldridge, Executive Chairman
Paul Pindar, Chief Executive
Shona Nichols, Group Marketing Director
Capita Press Office 020 7544 3141
Morgan Bone/ Mark Harris 020 7251 3801
Notes to editors:
The Capita Group Plc is a leading provider of integrated professional support
service solutions. The Group's service capabilities encompass customer services,
insurance services, human resource services, software services, systems and
strategic support and property services delivered to both public sector and
private organisations. With 16,000 people at over 160 UK sites, Capita is quoted
on the London Stock Exchange and is a FTSE 100 company with estimated revenues
for 2002 of £895 million. In November 2001 Capita was awarded the Management
Today Most Admired Business Services Company Award.
About Capita Financial and Insurance Services
A growing number of companies are considering the benefits of outsourcing
services to third parties, prompted by the importance of cost savings in today's
economic climate, and the need to remain ahead of the competition by driving
significant improvements in service to attract and retain customers. In a
little over two years, Capita Insurance Services has grown rapidly through
acquisition and organic growth to become one of the UK's leading providers of
outsourcing services to the general insurance market. Now employing over 3,000
staff, it is unique as a provider able to offer integrated end-to-end
outsourcing from claims management through to loss adjusting as well as the
flexibility to provide separate, niche services.
With the Lincoln TPA contract as its basis, Capita Life & Pensions Services will
sit alongside Capita's general insurance services business and provide further
opportunity for Capita to grow in the UK insurance market.
About Lincoln Financial Group
Lincoln Financial Group is the marketing name for Lincoln National Corporation
(LNC:NYSE). In the UK, Lincoln Financial Group looks after assets of £4.9
billion* with over 900,000 life assurance, pension, unit trust and ISA policies
in force. Lincoln offers its life, pension, unit trust and ISA products directly
to its customers and through independent financial advisers.
The group's UK head office is in Gloucester, while the corporate headquarters
are in Philadelphia, USA. Founded in 1905, the Group - named after former
President Abraham Lincoln - comprises a number of wealth accumulation and
protection businesses, offering annuities, life assurance, retirement income,
mutual funds, institutional investment management and financial planning and
advisory services. Lincoln Financial Group manages total assets of over $126
billion* and has over $6.4 billion* in annual revenues.
*Figures correct as at 31 December 2001
This information is provided by RNS
The company news service from the London Stock Exchange