Capita Group PLC
20 December 2001
20 December 2001
THE CAPITA GROUP PLC
Capita selected as preferred bidder to administer the proposed Congestion
Charging Scheme for Transport for London
The Capita Group plc ('Capita') announces that it was selected today as the
preferred bidder by Transport for London ('TfL') to administer the proposed
congestion charging scheme ('the Scheme'). The proposed Scheme is currently
subject to public consultation ending on 18 January 2002. It is expected that
the Mayor of London will make a decision as to whether or not to confirm or
modify the Scheme Order or to hold a public inquiry in mid-February 2002.
If a contract is entered into by TfL, it is estimated to be worth
approximately £230 million (NPV) over the first 5 years of operation of the
Scheme and has a potential 2-year extension. The contract would require
Capita to deliver and manage the customer services infrastructure. This
includes multi-contact customer service centres which will enable payment
through telephone, web and IVR (interactive voice recognition), the back
office administration processes and the retail network to enable payments to
be made at retail outlets, such as shops, kiosks and petrol stations.
TfL retains an option until 15 March 2002 to enter into the formal contract
and, until a decision is taken whether or not to award the contract to Capita,
Capita has been authorised by TfL to continue developmental work.
The earliest Go-Live date for the Scheme is February 2003.
Further announcements will be made when a decision is taken by TfL on the
award of the contract.
For further information, please contact:
The Capita Group Plc 020 7799 1525
Rod Aldridge, Executive Chairman
Paul Pindar, Chief Executive
Shona Nichols, Group Marketing Director
Capita Press Office 020 7544 3141
Transport for London Press Office 020 7941 4268
Luke Blair M: 07779 023188
Issued by Finsbury 020 7251 3801
NOTES TO EDITORS
The Capita Group Plc is a leading provider of integrated professional support
service solutions. The Group's service capabilities encompass customer
services, insurance services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 13,000 people at over 160 UK
sites, Capita is quoted on the London Stock Exchange with forecast revenues
for 2001 of £690 million. Capita became a FTSE 100 company in March 2000. In
November 2001 Capita was awarded the Management Today Most Admired Business
Services Company Award.
On 13 December 2001 Capita was selected as preferred supplier to deliver the
TV Licensing service on behalf of the BBC, a contract worth c.£500 million
over 10 years - representing the largest ever contract for Capita to date.
Other recent contract wins include the creation and administration of the new
Criminal Records Bureau certification service for the Home Office, the
infrastructure set up, management and development of the new national
Connexions Card service for 16-19 year olds for the Department for Education
and Skills (DfES) and the administration and infrastructure transformation of
Abbey National's general insurance operations.