Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Capita Group PLC (CPI)

  Print      Mail a friend       Annual reports

Thursday 13 December, 2001

Capita Group PLC

Re Contract

Capita Group PLC
13 December 2001

13 December 2001

                              THE CAPITA GROUP PLC

BBC selects Capita as preferred supplier to deliver the TV Licensing contract

Summary Highlights

-    Capita selected as preferred supplier to deliver TV Licensing service on
     behalf of the BBC.

-    Contract worth circ. £500 million over 10 years - representing the largest 
     ever contract for Capita to date.

-    Capita to deliver and enhance:

     o    multi-contact customer service centres - handling telephone, 
          internet, fax and e-mail contacts;

     o    IT infrastructure and administration services including a new customer
          relationships management system;

     o    enquiry and collection field force operations, including the latest   
          palm-top field technology.

-     Capita plans to:

      o     retain core service in Bristol but relocate to new, improved 

      o     develop a new customer multi-contact centre in Blackburn with       
            Darwen, creating 230 new jobs 

Capita has been selected by the BBC as the preferred supplier to administer TV
Licensing. In a contract expected to be worth circa £500 million over 10
years, Capita will be responsible for enhancing and delivering contact
centres, associated administration and field force operations. The existing
call centre and field operations, including approximately 1500 staff, are
planned to transfer to Capita in July 2002.

The contract plays to Capita's strengths and experience of transitioning and
transforming complex, multi-disciplinary and large scale administrative
activities that incorporate multi-channel contact centres, back office
administration, revenue collection and IT services within a demanding public
service environment. Capita will be working in partnership with AMV who has
been selected as preferred supplier to deliver the integral marketing and
communications activity.

Zarin Patel, BBC Head of Revenue Management, said:

'We are confident that Capita and AMV are the leaders in their fields and
together will provide the best service for both the BBC and licence fee
payers.  Both companies demonstrated throughout the bid process the ability to
be innovative and to work in partnership with the BBC.'

Rod Aldridge, Executive Chairman of the Capita Group Plc, commented:

'We are delighted to have been selected as preferred partner to administer TV
Licensing for the BBC.  We see extensive opportunities for innovative use of
new technologies and new ways of working to enhance the service and increase
the contribution to the BBC.  We look forward to continuing to develop our
partnership with the BBC, for whom we currently deliver front-line customer
information services, and to working closely with AMV to the benefit of all
parties and ultimately to all viewers and listeners of the BBC.'

Final negotiations are now on-going with the intention of finalising contracts
as soon as possible. The BBC stressed that it is business as usual for TV
Licensing activity until the new contracts start next year. Further
announcements on the new contract will be made nearer the time.


For further information, please contact:

The Capita Group Plc                                       020 7799 1525
Rod Aldridge,    Executive Chairman
Paul Pindar, Chief Executive
Shona Nichols, Group Marketing Director

Capita Press Office                                        020 7544 3141

BBC Press Office                                           020 8576 1865

Issued by Finsbury                                         020 7251 3801
Morgan Bone
Mark Harris


The Capita Group Plc is a leading provider of integrated professional support
service solutions. The Group's service capabilities encompass customer
services, insurance services, human resource services, software services,
systems and strategic support and property services delivered to both public
sector and private organisations. With over 13,000 people at over 160 UK
sites, Capita is quoted on the London Stock Exchange with forecast revenues
for 2001 of £690 million. Capita became a FTSE 100 company in March 2000.  In
November 2001 Capita was awarded the Management Today Most Admired Business
Services Company Award.

Capita currently delivers a unique customer contact service operation for the
BBC.  In 1998 Capita was awarded a 5-year contract to set up and administer
the BBC Information Service.  Capita is a frontline BBC partner handling all
unsolicited enquiries from viewers and listeners seeking further information
or commenting on broadcast material and handles solicited contacts generated
by TV and radio programmes.

Recent contract wins include the creation and administration of the new
Criminal Records Bureau certification service for the Home Office, the
infrastructure set up, management and development of the new national
Connexions Card service for 16-19 year olds for the Department for Education
and Skills (DfES) and the administration and infrastructure transformation of
Abbey National's general insurance operations.