8 February 2000
FOR: Mitel Corporation
TSE SYMBOL: MLT
ME SYMBOL: MLT
NYSE SYMBOL: MLT
LSE SYMBOL: MLT.L
Mitel Advances the Performance of Automated Attendant to New Levels
* Introduces First in a Series of Speech Processing Applications
* Speech-Enabled Attendant and Personal Dialer Delivers Strong ROI, Faster and
Better Customer Service
At VoiceCon 2000 (Booth number 415), Mitel (TSE:MLT,NYSE:MLT) today introduced
the Impresa(tm) Speak@Ease(tm) Attendant, an automated attendant and personal
dialer application for Mitel's family of enterprise communications systems.
Incorporating advanced speech recognition technology, Speak@Ease Attendant
allows incoming callers to connect to individuals by simply speaking their
name. The new application eliminates the growing frustrations with
dial-by-name technology, providing enterprise staff and their customers with
significantly faster and better service.
Speak@Ease Attendant is the first product delivered as part of Mitel's speech
processing applications strategy announced January 24, 2000. For Mitel users,
Speak@Ease Attendant provides strong return on investment in just months.
Traditional automated attendants require callers to spell the name of the
person they are trying to reach using their telephone keypad. The difficulty
and clumsiness of these systems is increasingly causing users to bypass the
automated attendant completely by dialing the operator, or even to abandon
their calls. With Mitel's Speak@Ease Attendant, however, callers quickly
reach their destination by speaking the person's name or department.
In addition to improving external communications, Speak@Ease Attendant
delivers unprecedented internal capabilities. For example, employees can call
colleagues and customers without having to look up their extension or
telephone number. Instead, the call may be placed by speaking their name.
This Mitel capability delivers tangible productivity improvements by saving
significant time each day.
'Voice has long been recognized as the most intuitive user interface
possible,' said Kevin Johnson, director, product marketing, Mitel. 'Through
the use of naturally spoken words, Speak@Ease Attendant enables companies to
use smart technology that directly impacts the bottom line through improved
customer service and satisfaction. In an industry crowded with many vendors
trying their hand at voice for the first time, Mitel's more than 25 years
voice experience, combined with our ability to exploit emerging technologies,
make us the vendor of choice for enterprises that want proven communication
Speak@Ease Attendant is a collaborative development effort between Mitel and
Nuance Communications, a privately held California company that is an industry
leader in voice interface software.
About Impresa Speak@Ease Attendant
In addition to advanced automated attendant capabilities, Speak@Ease Attendant
incorporates three other critical capabilities:
* Speaker Authentication is the ability to provide unsurpassed security for
sensitive applications. Speak@Ease Attendant is able to recognize and log a
user into applications based on a voice signature. This voice signature is
impossible to reproduce or 'decode'.
* Personal Dialer provides individual users with the ability to maintain a
secure, customized dialing list. The list can be maintained via speech or web
browser. Instead of having to look up phone numbers, users can simply say the
name of the person they want to call.
* Directory Management - The Speak@Ease Attendant is LDAP compliant and can
import directory information from an LDAP server.
Pricing and availability
Speak@Ease Attendant offers superior integration with Mitel's family of
SX-200(r) LIGHT and SX-2000(r) LIGHT PBXs and upcoming IP telephony products.
The product is expected to ship in May, 2000 and will start at $9,000, based
on ports and directory size.
Mitel is a growing global provider of converging voice and data systems and
applications, and specialty semiconductors for the communications industry.
The company has annual revenues of more than $1.3 billion and employs some
6,000 people worldwide.
Certain statements in this press release constitute forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements involve known and unknown risks,
uncertainties, and other factors which may cause the actual results,
performance or achievements of the company, to be materially different from
any future results, performance, or achievements expressed or implied by such
forward-looking statements. Such risks, uncertainties and assumptions include,
among others, the risks discussed in documents filed by the Company with the
Securities and Exchange Commission. Investors are encouraged to consider the
risks detailed in those filings.
FOR FURTHER INFORMATION PLEASE CONTACT :
Web Site: www.mitel.com
Porter Novelli Convergence Group
Porter Novelli Convergence Group