Presentation to Investors

Vodafone Group PLC 7 March 2001 Vodafone Group Plc 7 March 2001 Presentation to the Investment Community on 'Delivering and Adding Value' O Update on the development of non-voice services. O Progress made over the last year. O Future developments. In January 2000, Vodafone Group Plc (Vodafone) presented its vision for the development of mobile data services. On the eve of the launch of GPRS services, Vodafone is today providing an update of the further development of new non-voice services, outlining the progress that has been made over the last year and the developments that should be seen in the year ahead and beyond. For the last three years, Vodafone has pursued a three pronged growth strategy to maximise its competitive position and enhance shareholder value: O Accelerated customer growth O The Group has achieved a compound organic growth rate in its customer base of over 50% per annum over the last four years. O Vodafone's world-wide proportionate customer base has increased from 4 million 4 years ago to almost 80 million at the end of 2000. O 25% of mobile phone users world-wide are connected to networks in which Vodafone has a shareholding. O Geographic expansion O Vodafone has increased its worldwide presence to nearly 30 countries from just 10 countries four years ago. O Provision of new services Over the last 18 months, the first data service - short messaging - has made a breakthrough into wide spread adoption and is now having a positive impact on average revenue per user (ARPU). O In December 2000, over 47% of Vodafone's European customers were active SMS users. O In December 2000, data contributed approximately 9% of revenues in Europe and 121/2% in Japan. O SMS is only now being introduced in the US. O In Germany, over 33% of text messaging is driven by information services delivery. O Vodafone has 37 million messaging and data customers worldwide, each spending, on average, 7 Euros per month on non-voice services (double the level 12 months ago). O The number of active messaging and data customers is increasing by 5% each month. Vodafone's strategy for growth remains unchanged. As penetration rates increase around the world, new products and services will become increasingly important. Maximising the benefits of a global footprint Vodafone's vision is that fixed will be largely substituted by mobile for voice, narrow-band data and many other applications. The aim is to leverage the benefits of its global footprint realising the potential of Vodafone as a single worldwide Group, rather than a collection of separate operating entities. In order to achieve this goal, Vodafone is focussing on a number of key issues: O A global brand - Vodafone has introduced its brand into the existing brands of its controlled networks, retaining the inherent value of the existing brand in each country. During 2002, a single Vodafone brand will be introduced to these networks, facilitating customer recognition of the Vodafone network wherever they are. Vodafone's objective is to position Vodafone as one of the most valuable global brands by 2004. O Standardised customer relation management (CRM) - Vodafone is developing a group-wide standard in CRM to ensure a deep knowledge of its customer base and their preferences in order to facilitate the efficient sale of its new range of services and products, unlocking the full potential of its customer base. O A truly seamless global offering - Vodafone is building platforms which harmonise existing and future network systems, which will enhance its ability to introduce products with a focus on both speed to market and the ability to deliver them seamlessly across the Group's networks. O Increased purchasing power - Vodafone now purchases via a single specification which will enhance its ability to manage inventory and reduce costs. Vodafone is confident of achieving its target cashflow synergies, after tax, of £500 million by 2003 and £600 million by 2004. Global Platform and Internet Services In January 2000, Vodafone announced its intention to establish a global internet services platform which would allow access from mobile and other types of devices such as PCs and palmtops across all the Vodafone operating companies. This global platform architecture facilitates the seamless delivery of mobile services across national borders. Version 1.0 of the global platform was launched in Australia in April 2000 and version 2.0 was launched in New Zealand in December 2000. In July 2001, Version 2.5 will be launched with additional new features such as unified messaging and m-commerce applications. Version 3.0, which will be launched in the fourth quarter of this year will include: O Mobile - Personal Information Management (PIM) synchronisation. O Voice navigation. O Enhanced m-commerce applications. O Fully integrated shopping and location-based services. New Technologies The introduction of GPRS technology this year will enhance Vodafone's capability to provide value added services to, initially, its corporate customer base and later to the mass market. GPRS has a number of significant advantages: O Data speeds that match those of today's fixed desktop access. O Vast reductions in call set up times. O 'Always on' - with customers being able to connect to their favourite applications with no waiting for dial up. Vodafone has GPRS systems already in operation in Germany, New Zealand, Sweden, Portugal and Austria. By the second quarter this year, a commercial service will be in operation in all Vodafone's other controlled subsidiaries. Airtel in Spain is due to launch its 3G network in the third quarter of this year with other markets expected to follow in 2002. The introduction of 3G technology is not solely about faster data rates. The additional spectrum afforded to 3G will enable Vodafone to handle the continuing growth in customers and dramatic increases in usage per subscriber in both voice and data. This additional spectrum will be crucial if the take-up of data services worldwide if it is to match that in Japan. Vodafone's experience in Japan is that the next generation of services will only become successful if the new generation of mobile devices are attractive to the user. Vodafone is working very closely with handset manufacturers including Nokia, Siemens, Ericsson, Motorola and new partners such as Panasonic, Mitsubishi and Casio who will add their experience of the Japanese device market to ensure that the next generation of devices appeal to the consumer. Vodafone has early volumes of GPRS handsets available now, but not in sufficient variety to launch commercial service yet. By April, Vodafone will have commercial deliveries of handsets in a variety of forms: Phones, PDAs and PC cards from Motorola, Samsung, Sagem and Trium. These devices will offer a number of GPRS channels, ranging from 2 to 4, and offering faster data rates of up to 48 kbps. From June to September, additional product launches will be seen from Ericsson, Siemens, Sagem, Samsung and Panasonic, extending the range of devices available to over 30. Vodafone's experience in Japan has prompted it to seek further functionality such as colour displays. In addition, traditional PC manufacturers such as Dell will include GPRS modems in their near-term product releases and offer PC card versions which will open up the installed laptop base. New products and services Vodafone's strong knowledge of its customers worldwide, enhanced by its group CRM technology, will mean that it is in a unique position to deliver content and applications which are fully personalised. Vodafone has started to introduce products that will drive the usage of voice and data services. EuroCall - the standard rate roaming service was introduced in January and already has more than 1.5 million users. Vodafone has launched a service, available in 7 countries, which allows customers to use the same shortcode dialling when they are away from their home network, to access key services such as retrieving their voicemail messages. In addition, Vodafone aims to launch assisted and pre-paid roaming in the second quarter of this year, allowing its 52 million pre-paid customers to take advantage of using their mobile phones overseas for the first time. Vodafone's strategy is targeted at both the consumer and the corporate customer and over the coming year, as the global platform develops, Vodafone will be introducing new services for them: O Unified messaging - Utilising Vizzavi e-mail addresses, Vodafone will enable its customers to access voice mail and e-mail in a consistent way wherever they are in the world. This service is due to be launched in the third quarter this year. O Instant messaging - should be available in the third quarter of this year. O Personal Information Management - Vodafone will create a personalised environment which exists for each customer within the mobile network rather than in the device itself. Emphasising the 'always on' capabilities of GPRS, it will provide customers access to a standard set of information, presented with a common look and feel, which is consistent across a full range of mobile devices and also to the desk top PC. O E-wallet and location based services - Are due to be introduced in the fourth quarter of this year, with micropayments to be introduced in early 2002. Corporate Corporate and business customers, in particular, will value the cross-border seamless services that Vodafone's platforms will enable. Vodafone will build standardised business portal frameworks that will allow customers to interlink their applications like Microsoft Office and Lotus Notes into these frameworks. Vodafone has already established a joint venture with Cap Gemini Ernst & Young, called Terenci. Terenci offers end-to-end business solutions, which integrate mobile, Internet and IT for pan-European businesses, concentrating on a number of vertical segments of the market such as transport, retail and construction, where remote access is key. Additionally, Vodafone is also developing new applications that extend from secure data retrieval and mobile office to internationally-enabled data Virtual Private Networks (VPN) and mobile credit card approval. Vodafone has pilot installations underway with HSBC, Unilever, KPMG and Barclays in the UK and Datev, Henkel and Siemens in Germany and many more in other European countries. Consumer - Vizzavi Vodafone established Vizzavi Europe in July 2000 in a joint venture with Vivendi Universal, Europe's leading media company. Vizzavi Europe is a multi-access portal which is an integral part of Vodafone's B2C offering. In the future, customers will be able to access any content site via their mobile phone, PDA and digital TV. Vizzavi's focus is on creating differentiation in mobile services, leveraging off the Vodafone mobile operators as well as content from its other parent, Vivendi Universal. Vizzavi is a powerful tool for retention of Vodafone's customer base as well as a powerful revenue generator in its own right. Vizzavi will generate value from: O Additional network traffic through portal usage. O Reduced churn, by increasing the 'stickiness' of the applications and services available. O Incremental revenue generation from: o Traditional portal revenue from advertising and transactional e-commerce. o Content which in the future may come as a bundled subscription or premium priced service. Since its inception, Vizzavi has established mobile and PC portals in the UK, France and Netherlands. More recently, Vizzavi Germany was formed and Vizzavi expects to add at least another 4 European countries, including Vizzavi Italy, by the end of the second quarter. In December, Vizzavi UK was migrated onto the new platform which will ultimately be rolled out across the countries. Vizzavi is currently recording approximately 4,000 registrations per day in the UK, France and the Netherlands, and has over half a million registered customers in these markets. In the UK, daily page views on the WAP service have been in the 100,000 to 200,000 range. Vizzavi Europe aims to have more than 2 million registered customers by the end of the second quarter 2001. Vizzavi is forecasting that revenue will be generated from advertising and SMS services this year, and expects to see revenues coming through from e-commerce and other sources next year. With planned investment of 1.6 billion Euros by the end of 2002, Vizzavi expects to achieve monthly EBITDA breakeven by the end of 2003. Future Revenues The new service environment that Vodafone will start to deliver this year is built upon the solid foundation of its global footprint and leverages its worldwide customer base. It is designed to grow from Vodafone's core strengths and will complement and stimulate voice revenue. GPRS provides the key change to an 'always on' service environment. It will be the platform for delivering a wide range of new services prior to the introduction of greater capacity, spectrum efficiency and faster data rates which will be made available by 3G technology. Voice will continue to be the dominant mobile application and is the reason why global customers will exceed 1 billion in 2002. The future is based upon the integration of voice and data and there is already evidence that data stimulates further voice usage. The ARPU of the 37 million customers who use messaging and data services as well as voice is up to twice that of the voice-only customers. Vodafone expects voice to continue to contribute between 75% and 80% of revenues in 2004. Messaging has already emerged as a major application. Messaging will evolve from today's simple person-to-person messaging into more sophisticated: O Unified messaging O Instant messaging O Picture messaging O E-mail applications O Chat Vodafone estimates that messaging applications will contribute between 8% and 13 % of total revenues in 2004, reflecting lower tariffs but higher adoption rates than today. SMS is only now being introduced in the US. Information and entertainment are major future service categories. In J-Phone in Japan over a third of its customer base have become users of mobile entertainment and information applications in less than 18 months. These applications include games, news, finance, music, travel, ring-tones and subscription content. Vodafone estimates that revenues from these applications should contribute around 5% to 10% of revenues in 2004. M-commerce will emerge as an important application based on the convenience that it offers the user. Initially this will be based on an m-wallet - an electronic environment to contain established credit and debit payment methods. It will evolve into a micro-payments mechanism, which can be an alternative to cash, using the mobile account to pay for goods or services below the level suited to current credit and debit card payment mechanisms. This will be a high volume, low value service akin to the transaction charges of credit cards today of between 2% and 3% and will contribute at that revenue level to the model by 2004. Business Services are about creating the truly mobile office, by linking into intranet and e-commerce systems. They will be augmented by specialist devices designed to replicate office applications on the move - any time, anywhere. This is a huge untapped opportunity in all markets and Vodafone estimates that this area should be at least as big as messaging by 2004. Machine to machine communication is very hard to forecast and is likely to be low-revenue, but low-churn activities as the services will be embedded in wider systems and implementation. Vodafone estimates that this could generate up to 3% of revenues in 2004. Location based services will be attractive and chargeable in their own right, with a potential revenue contribution of up to 5% in 2004. Enhancing messaging services over the next few years will enable Europe to follow the Japanese experience and reach 70% penetration of messaging. Even if Vodafone assumes no further increase in ARPU from current European levels (a conservative assumption when compared to experience in Japan), then messaging could account for 13% of revenues. If Europe follows the Japanese data trend and produces equivalent to another 6% of revenues then, the forecast made in January 2000 of messaging and data contributing 20-25% of revenues by 2004 is achievable without any significant take up of business, m-commerce or location-based services. Any revenues from content aggregation, media, entertainment, advertising and pure content revenues will be additional to the revenue that the Group uses for its mobile operations. Vodafone will be investing in and deploying core enabling software for all of those services listed above. Vodafone will also invest in its customers in the form of equipment subsidies as retention and migration of quality customers becomes more important than new customer acquisition. The cost of retaining a customer will depend on the inherent value of the individual customer and the handset replacement cycle and will typically be between a half and two thirds of the cost of acquiring a new high value customer i.e. between £60 and £80. Summary Vodafone has a unique opportunity to grow and enhance its worldwide leadership position. This will be achieved by capitalising on its considerable strengths: O Unrivalled global presence and continued geographic expansion. O A sharply focused organisation with a quality management team. O Continued customer growth. O Strong usage growth as mobile services substitute for fixed, as well as from the new wireless data, messaging, content, entertainment and transaction services. O A solid balance sheet and strong funding position. - ends - For further information: Tim Brown, Director of Group Corporate Affairs Melissa Stimpson, Head of Group Investor Relations Jon Earl, Investor Relations Manager Tel: +44 (0) 1635 33251 Lulu Bridges / Sarah Landgrebe Tavistock Communications Tel: +44 (0) 20 7600 2288 This press release contains certain 'forward-looking statements' with respect to the financial condition, results of operations and business and some of our plans and objectives with respect to these items. In particular, certain statements concerning our expectations and plans, strategy, management's objectives, prospects, trends in market shares, market standing, overall market trends, and revenues, contain forward-looking information. In addition, 'forward-looking statements' also include statements made with respect to expectations as to launch and roll-out dates for products and services, future performance, costs, revenues, expected synergies, future average revenue per customer and future revenues derived from the new non-voice services which we are currently developing, expected EBITDA results, growth, wireless penetration rates and growth in internet use and other trend projections. Forward-looking statements are sometimes, but not always, identified by their use of a date in the future or such words as 'anticipates ', 'aims', 'due', 'could', 'may', 'should', 'expects', 'believes', 'intends', 'plans', 'targets', 'goal' or 'estimates'. By their nature, forward-looking statements are inherently predictive, speculative and involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements. These factors include, but are not limited to, the following, changes in economic conditions in markets served by our operations that would adversely affect the level of demand for wireless services, greater than anticipated competitive activity requiring reduced pricing and/or new product offerings or resulting in higher costs of acquiring new customers or slower customer growth, greater than expected growth in customers and usage and greater than anticipated costs associated with 3G license auctions, requiring increased investment in network capacity, failure to be awarded 3G licenses in our main markets, the impact on capital spending from the deployment of new technologies, or the rapid obsolescence of existing technology, the possibility that technologies, including wireless internet platforms, will not perform according to expectations or that vendors' performance will not meet our requirements, changes in the projected growth rates of the mobile telecommunications industry, changes in our projected revenue model or global branding strategy, lower than anticipated future penetration rates and average revenue per user rates, future revenue contributions of the services we offer as a percentage of total revenue, lower than expected impact of GPRS and Vizzazi Europe's partnership with our operators on our future revenues, our ability to harmonize our mobile platforms, including our Global Internet Platform, any delays or impediments in the roll-out of 3G technology and services, multi-mode handsets, color displays, and Vizzazi services in new markets, our ability to offer new services, such as 3G, traffic telematic services for the automotive industry, pre-paid roaming ability, assisted roam, SIM swap, E-wallet and micropayment services, chat, instant messaging and unified messaging, streaming audio and video and linkage to Bluetooth technology, or with the delivery of GPRS handsets and other key products from our suppliers, failure of leading PC makers to include GPRS modems or any delays in their inclusion, greater than anticipated prices of new mobile handsets and changes in exchange rates, including in particular the exchange rate of the pound to the euro. Furthermore, a review of the reasons why actual results and developments may differ materially from the expectations disclosed or implied within forward-looking statements can be found in the description of our business and our management's discussion and analysis of financial condition and results of operations contained on pages 7 to 34 and 44 to 53 of our U.S. Annual Report on Form 20-F for the year ended March 31, 2000. All subsequent written or oral forward-looking statements attributable to Vodafone, any Vodafone members or persons acting on our behalf are expressly qualified in their entirety by the factors referred to above. Vodafone does not intend to update these forward-looking statements. Appendix 1 Vodafone Group Mobile Networks Region Operator Ownership Northern Europe, Middle East and Africa Belgium Proximus 25.0% France SFR 32.0% Ireland* Eircell 100% Netherlands Libertel Vodafone 70.0% Sweden Europolitan Vodafone 71.1% UK Vodafone 100% Egypt Click GSM Vodafone 60.0% Kenya Safaricom 40.0% South Africa Vodacom 31.5% Central Europe Austria tele.ring 53.8% Germany D2 Vodafone 99.1% Hungary Vodafone Hungary 50.1% Poland Plus GSM 19.6% Switzerland* Swisscom 25.0% Southern Europe Albania Vodafone TBA Greece Panafon Vodafone 55.0% Italy Omnitel Vodafone 76.0% Malta Vodafone Malta 80.0% Portugal Telecel Vodafone 50.9% Romania Connex GSM 20.1% Spain Airtel 73.8% AMERICAS AND ASIA Mexico* Iusacell 34.5% USA Verizon Wireless 45.0% China China Mobile (Hong Kong) 2.2% Japan J-Phone 23-27% South Korea Shinsegi 11.7% India RPG Cellular 20.6% PACIFIC Australia Vodafone 91.0% Fiji Vodafone 49.0% New Zealand Vodafone 100% * Acquisitions awaiting completion.
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