Letter of Intent Signed

Synstar PLC 4 December 2000 Synstar Announces its largest, new single contract win for three years Synstar plc is pleased to announce that it has entered into final negotiations as a single bidder with Galileo International (NYSE: GLC), a leading provider of global distribution services for the travel industry, with the intent of signing a three-year, multi-million pound contract. Once executed, this contract will be the largest, new single contract for Synstar in the last three years and increases the group's exposure to the fast growing European travel market. Galileo has been a Synstar customer since 1998 and by extending its existing European contract has strengthened its relationship with Synstar. With effect from 1 April 2001, Synstar will provide Galileo with specialist maintenance, installation and refurbishment services for over 2,000 customer locations in the UK. This new three-year deal is in addition to an existing European contract that covers IT services for Galileo in 11 other European countries. That latter contract has also been extended for a further two years. Galileo provides travel agencies, corporate travel managers and Internet users with the ability to book travel by accessing schedule, availability and pricing information for more than 500 airlines and all the major hotel chains, car rental companies and cruise lines. Galileo attributes much of its considerable success to the quality of its information technology systems. Galileo's Data Centre in Denver, Colorado, handles 6,700 messages per second during peak periods and a total of 255 million information requests each day. According to Donna Neale, Galileo's director, Customer Service Delivery for Europe, Middle East and Africa, 'The delivery of efficient, effective and quality IT customer services and support throughout Europe is a critical requirement at Galileo and one that drives our business. Synstar has consistently demonstrated that it is able to support Galileo in these goals and I am delighted that we have extended our relationship with Synstar.' Richard Ferre, Chief Executive of Synstar comments: 'We are naturally very excited by this new piece of business. It underlines the quality of the relationships we build with our clients and the considerable potential for further growth therein. We look forward to working closely with Galileo over the next three years and beyond.' For further information: Synstar plc 01344 662700 Richard Ferre / Stephen Gleadle GCI Financial 020 7398 0800 Roger Leboff / Nick Lambert / Geoff Callow About Synstar: Synstar International is a pan-European, independent provider of Business Availability services. Business Availability is a full range of integrated services and solutions in two principal areas: Computer Services and Business Continuity Services. The Computer Services business offers hardware and software support services for a wide variety of manufacturers' computer products, desktop management services, storage management services, networking and computer repair services. The Business Continuity Services business offers comprehensive business continuity planning and consultancy and disaster recovery services. Synstar has customers throughout the UK and Western Europe and has been selected as a partner of choice to many leading brands in the defence, telecommunications, utilities, banking, retail, aerospace, public sector, and automotive industries. Synstar has over 3000 employees with operations across Western Europe. Its last reported turnover from 1999/2000 was £236 million. It is quoted on the London Stock Exchange (Symbol: SYN). The Group's base is located at Synstar House, 1 Bracknell Beeches, Old Bracknell Lane, Bracknell, Berkshire RG12 7QX. Tel: 01344 662700 Fax: 01344 662743. GALILEO FORWARD LOOKING STATEMENT Statements in this report that are not strictly historical, including statements as to plans, objectives and future performance, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. The company has based these forward-looking statements on our current expectations and projections about future events. The company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements are subject to risks and uncertainties that could cause actual events or results to differ materially from the events or results expressed or implied by the forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements. Risks and uncertainties associated with the company's forward-looking statements include, but are not limited to: the loss and inability to replace the bookings generated by one or more of its five largest travel agency customers; its ability to effectively execute our sales initiatives in key markets; its sensitivity to general economic conditions and events that affect airline travel and the airlines that participate in its Apollo(r) and Galileo(r) systems; circumstances relating to its investment in technology, including its ability to timely develop and achieve market acceptance of new products; its ability to successfully expand its operations and service offerings in new markets, including the on-line travel market; its ability to manage administrative, technical and operational issues presented by its expansion plans and acquisitions of other businesses; its ability to deliver to Galileo and to outside customers a new, Internet protocol-based network as planned, and for the cost and within the time frame currently estimated; the results of its international operations and expansion into developing and new computerized reservation system ('CRS') markets and other distribution channels, governmental approvals, trade and tariff barriers, and political risks; the type and number of strategic alternatives, if any, designed to maximize shareholder value as determined by our Board of Directors; new or different legal or regulatory requirements governing the CRS industry; natural disasters, security breaches or other calamities that may cause significant damage to its Data Center facility; and its ability to complete the transition to a new, Internet protocol-based network as planned, and for the cost and within the time frame currently estimated.
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