3rd Quarter Results

Rentokil Initial PLC 08 November 2006 8 November 2006 RENTOKIL INITIAL PLC (RTO) TRADING UPDATE FOR THIRD QUARTER ENDED 30 SEPTEMBER 2006 Highlights • Further progress in driving top-line growth and improving customer retention • Third quarter revenue up 13.7%; organic growth 3.5% • Year-to-date revenue up 11.6%; organic growth 3.6% • Third quarter operating profit up 1.7%; year-to-date operating profit down 5.9% • Adjusted operating profit down 10.7% in quarter and 10.0% year-to-date • Good progress in restructuring of key businesses • Further 16 City Link franchise territories acquired Note: All comparisons at constant exchange rates and before amortisation of customer lists. Commenting on the third quarter, Doug Flynn, Chief Executive Officer of Rentokil Initial plc, said: 'The actions we have taken have helped to deliver a sixth consecutive quarter of top-line growth. In addition, customer retention has improved in every division. Our performance in the third quarter, however, also reflects continued difficult markets in European Textiles and Washroom Services and the ongoing re-engineering of the UK Washroom business. More encouragingly, our other large businesses - Pest Control, City Link and Electronic Security - have performed largely in line with plan. 'Progress continues to be made on reshaping the businesses which are facing the biggest challenges. Progress is also being made in developing more efficient processes in a number of areas. 'Our outlook for the remainder of 2006 and 2007 is unchanged.' £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 Proforma Continuing Operations1 At 2005 constant exchange rates2 Revenue 520.8 457.9 13.7% 1,535.7 1,376.4 11.6% Operating profit before amortisation of customer lists3 73.1 71.9 1.7% 205.0 217.9 (5.9%) Add back: one-off items 0.3 10.3 (97.1%) 6.9 17.5 (60.6%) Adjusted operating profit4 73.4 82.2 (10.7%) 211.9 235.4 (10.0%) Share of profit from associates (net of tax) 0.6 0.4 (50.0%) 1.7 1.7 - Interest (14.4) (14.2) (1.4%) (35.3) (41.4) 14.7% Adjusted profit before income tax4 59.6 68.4 (12.9%) 178.3 195.7 (8.9%) Continuing Operations1 At actual exchange rates Revenue 515.9 458.6 12.5% 1,534.5 1,375.7 11.5% Operating profit before amortisation of customer lists 71.9 72.1 (0.3%) 204.2 217.9 (6.3%) Amortisation of customer lists (6.7) (5.2) (28.8%) (17.1) (15.5) (10.3%) Operating profit 65.2 66.9 (2.5%) 187.1 202.4 (7.6%) Share of profit from associates (net of tax) 0.5 0.4 25.0% 1.6 1.7 (5.9%) Net interest payable (14.5) (14.2) (2.1%) (35.4) (41.4) 14.5% Profit before income tax 51.2 53.1 (3.6%) 153.3 162.7 (5.8%) Operating cash flow 148.5 217.9 (31.8%) Free cash flow5 75.5 107.1 (29.5%) 1All figures are for continuing operations and are unaudited. The UK linen and workwear business has been treated as discontinued along with the UK, Canadian, Belgian and US manned guarding businesses. 2Results at constant exchange rates have been translated at the full year average exchange rates for the year ended 31 December 2005. £/$ average rates: Q3 2006 1.8177; FY 2005 1.8217. £/€ average rates: Q3 2006 1.4593; FY 2005 1.4598. 3Before amortisation of customer lists of £17.1m (2005: £15.5m). 4Before amortisation of customer lists of £17.1m (2005: £15.5m) and items of a one-off nature of £6.9m (2005: £17.5m). See appendix 4 for further details. In Q3 2005, the costs of defending the approach from Raphoe amounting to £8m were treated as an exceptional item. In order to improve comparability, these costs have been reclassified as a one-off item. This treatment will be adopted in the 2006 financial statements. 5Cash flow before acquisitions, disposals, equity dividend payments and special pension contribution. For further information Shareholder/analyst enquiries: Andrew Macfarlane, Chief Financial Officer Rentokil Initial plc 020 7866 3000 Lisa Williams, Head of Investor Relations Media enquiries: Malcolm Padley, Head of Corporate Communications Rentokil Initial plc 07788 978 199 Jon Rhodes, Tom Williams Brunswick Group 020 7404 5959 A conference call for analysts and shareholders will be held on 8 November at 9:00am. To join this call, please dial +44 (0) 20 7806 1957. A recording of the call will be available for 14 days on the following numbers: UK - +44 (0) 20 806 1970, USA - 718 354 1112. The passcode for both replay numbers is 4593693#. This announcement contains statements that are, or may be, forward-looking regarding the group's financial position and results, business strategy, plans and objectives. Such statements involve risk and uncertainty because they relate to future events and circumstances and there are accordingly a number of factors which might cause actual results and performance to differ materially from those expressed or implied by such statements. OPERATING REVIEW In all cases, references to operating profit are for continuing businesses before amortisation of customer lists. References to adjusted operating profit and adjusted profit before tax and amortisation (PBTA) also exclude items of a one-off nature, totalling a net cost of £6.9 million (2005: £17.5 million) that have impacted the results for the period. These costs principally relate to reorganisation and redundancy costs and professional and other costs in the group centre, offset by the profit on sale of land and buildings and a curtailment credit following changes to the UK defined benefit pension scheme. An analysis of these costs by division is provided in appendix 4. All comparisons are at constant 2005 full year average exchange rates. Third quarter Further progress was made in the third quarter against the goal of driving top line growth. Revenue for the group as a whole of £520.8 million was 13.7% higher in the third quarter than the prior year. Increased revenue was recorded by all divisions except Textiles and Washroom Services - where revenue was essentially unchanged - and Other (principally South Africa). Excluding the impact of acquisitions, organic revenue growth in the third quarter was 3.5%, up on the 1.9% reported in the second quarter. The portfolio grew by 2% in the period. Group operating profit of £73.1 million was 1.7% higher than last year. However, this is distorted by a net £12.7 million one-off credit in central items, principally related to a previously announced pension curtailment benefit of £14.7 million. Adjusted operating profit, which excludes the impact of one-off items, declined by 10.7% to £73.4 million. Adjusted profit before tax (i.e. before one-off items and amortisation of customer lists) fell by 12.9% in the third quarter to £59.6 million. The rate of regression of profit before tax is greater than that of operating profit due to lower mark-to-market credits in the interest line in the third quarter of 2006 than last year. Year-to-date For the year-to-date, revenue of £1,535.7 million was 11.6% above the same period last year. Organic revenue growth was 3.6% for the nine months, slightly ahead of the first half growth of 3.5%. As for the third quarter, revenue was higher for all divisions except Textiles and Washroom Services and Other. The portfolio increased by 7.6% over the period. Operating profit for the group fell by 5.9% versus last year at £205.0 million, although this was again distorted by the one-off pension curtailment credit. Over the course of the year, the group has made a number of acquisitions to improve market and strategic positions. In almost all cases, these acquired businesses have lower margins than like businesses already in the company. This mix effect has therefore contributed to lowering the group's operating margin. Excluding one-off items, adjusted group operating profit fell by 10.0%. Adjusted profit before tax of £178.3 million was 8.9% behind last year. Outlook The outlook for the remainder of 2006 and 2007 is unchanged. Before one-off items, the performance of the Textiles and Washroom Services division in the second half of 2006 is expected to be broadly flat with the first half as a result of current market and trading conditions. We anticipate that our other divisions will demonstrate improving profit trends during the second half (again before the impact of one-off items). We continue to expect that the group will return to modest profit growth in 2007. DIVISIONAL PERFORMANCE Textiles and Washroom Services £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 1.9 0.1 2.6 17.2 Revenue 147.8 148.7 (0.6%) 444.0 445.1 (0.2%) Operating profit (before amortisation of customer 15.6 33.4 (53.3%) 68.7 98.8 (30.5%) lists) One-off items 11.2 1.2 833.3% 13.4 3.9 243.6% Adjusted operating profit (before one-off items and amortisation of customer lists) 26.8 34.6 (22.5%) 82.1 102.7 (20.1%) Revenue for the division as a whole was essentially unchanged from last year for both the third quarter and the year-to-date. Excluding the impact of acquisitions, revenue fell by 0.8% in the quarter. Trading conditions in the European business continued to be challenging, as indicated at the time of the interim results in August. Continuing the trends seen in the first half, all major continental European markets achieved revenue growth with the exception of the Netherlands. Revenue growth was under 1% in France and Belgium with Germany performing a little better than this. There continues to be strong price pressure in these countries and it is proving difficult to grow the portfolio. However, some of the smaller markets such as Spain, Portugal, the Czech Republic and the Scandinavian countries recorded stronger revenue growth. As previously notified, in the first part of the third quarter the UK washroom business was impacted by the loss of customers who had also been users of the now closed textiles business. Year-to-date, the portfolio loss associated with these terminations is some £2 million. As a result, UK washroom revenues were down 11.8% in the third quarter compared to last year. However, the rate of terminations slowed in September and, encouragingly, new contract wins were higher in the third quarter than in the first or second quarters, suggesting that the business is stabilising. Divisional operating profit was negatively impacted by the trading conditions described above and by a high level of one-off restructuring costs resulting in a fall of 53.3% to £15.6 million. Excluding the effect of one-off items, adjusted operating profit fell by 22.5%. In continental Europe, there were mixed fortunes. Germany achieved good adjusted operating profit growth due to reduced losses in its hospital services business and a better run rate in the textiles business as the benefits of initiatives aimed at reducing processing costs began to come through. There were also gains in Belgium, Portugal, Finland and the Czech Republic. However, these increases were more than offset by profit declines, particularly in France and the Netherlands. In France, sales force costs and energy costs were both materially higher than in the same quarter last year. The Netherlands was affected by a tough pricing environment. The energy-related price increases introduced in the summer in a number of markets have generally stuck and gone some way to mitigating higher energy costs across continental Europe. Lower revenues in the UK washroom business, due to portfolio losses described above, resulted in a significant decline in adjusted operating profit in that business in the third quarter. One-off items cost £11.2 million in the quarter, of which £8.7 million relates to the European business. Plans have been announced to close three plants in Germany: Wilmhelmshaven in the north of the country and Freibourg and Untereisesheim in the south, the latter being part of the hospital services business which is being exited. Processing will be transferred to other existing facilities. The total cost of these closures is some £6.2 million. It is anticipated that they will be completed by the middle of next year and the estimated saving, including the elimination of hospital services losses, is £3.4 million per year which will be achieved in 2008. The UK washroom reorganisation continued on track in the third quarter with one-off cash costs of £1.8 million incurred during the period related to branch closure costs. Total one-off costs for 2006 are expected to be £5.8 million with further costs incurred in the fourth quarter when 87 staff will leave the business and 13 branches will be vacated. Another £2 million will be incurred in the first quarter of 2007 as the business moves to 20 branches and relocates its head office. Once the branch reorganisation is complete (targeted for March 2007), the cost base of this business will be reduced by some £3 million per annum compared with the situation in April 2006 when it was still in 35 branches. This run rate will be achieved by the end of the first half of 2007. Further steps will be taken in the UK during 2007 which will have the effect of improving processing efficiency. Additional profit improvements are expected to come from better sales and service productivity in 2007 and 2008. The remainder of the one-off costs incurred in the third quarter relate to a number of other initiatives, principally in Austria, Germany and Italy. The serviced garment market is reliant to a significant degree on manufacturing employment in western Europe. The market is experiencing a slow but steady migration of jobs to eastern Europe and other low cost countries which is a key factor affecting our businesses in this sector. As a result of this and market conditions generally, we no longer believe we will meet our target of achieving a one percentage point increase in margin in the French textiles business in 2006. However, improving gross margins in this business remains a priority. As previously announced, the French textiles business, Initial BTB SA, is the subject of a regulatory inquiry by the French Competition Council. Rentokil Initial's policy has been and remains to conduct its business in full compliance with all applicable competition laws. BTB intends to co-operate in all respects with the Council's inquiries. Pest Control £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 3.0 0.5 53.0 2.7 Revenue 76.4 53.7 42.3% 209.6 157.1 33.4% Operating profit (before amortisation of customer 19.1 18.2 4.9% 50.9 50.0 1.8% lists) One-off items 0.6 - - 2.2 - - Adjusted operating profit (before one-off items and amortisation of customer lists) 19.7 18.2 8.2% 53.1 50.0 6.2% The Pest Control division recorded its best quarter for some time in terms of both revenue and profit growth. Revenue increased by 42.3% in the third quarter compared to last year. Excluding acquisitions - principally Ehrlich - revenue was 2.7% higher. In continental Europe, all the major pest control markets produced higher revenue than the same quarter last year, most notably in France, the Netherlands, Belgium, Germany, Spain and Portugal. Organic growth rates were typically over 5%. Revenue again declined in the UK, falling by 2.7%, but the rate of decline slowed having been 3.2% in the first half. Revenue was significantly higher in the USA as a result of Ehrlich, which has performed well since its acquisition in March. A 4.9% increase in operating profit was achieved by the division in the quarter and adjusted operating profit was 8.2% higher than the prior year. The major continental European markets all recorded operating profit ahead of last year. However, operating profit was lower year-on-year for UK pest control as a result of lower revenue and one-off costs. Major changes to the structure of the UK business are now underway. The 26 existing branches will be replaced by 42 field based sales and service operations, 11 regional operations centres and 7 regional administration centres. Customer service functions will be moved to a new national call centre. A new specialist team to support high dependency customers, such as in the food industry, is also to be established. The business will be de-layered to improve responsiveness and some 25% of current posts are expected to be made redundant by the end of the year. The majority of the one-off costs for this programme are expected to be recognised in the fourth quarter and will amount to some £4-5 million in total which we expect to be recovered in less than three years on cost savings alone. The integration of Ehrlich is substantially complete. Integration costs - which are not treated as one-off - have totalled £0.6 million and are expected to be £0.9 million for the full year. The cost synergies associated with combining Ehrlich with the existing US pest control business are anticipated to be in the region of £0.8 million a year and these will start to come through in the first half of next year. Tropical Plants £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 1.9 1.8 2.0 6.5 Revenue 24.5 23.4 4.7% 74.3 70.8 4.9% Operating profit (before amortisation of customer 1.0 1.8 (44.4%) 3.2 4.8 (33.3%) lists) One-off items 0.3 - - 0.3 - - Adjusted operating profit (before one-off items and amortisation of customer lists) 1.3 1.8 (27.8%) 3.5 4.8 (27.1%) Tropical Plants saw revenue grow at 4.7% during the quarter, of which organic growth was 3.2%. Revenue was higher than last year in the USA, which accounted for just over 55% of the division's total revenue in the third quarter. It also improved in the Netherlands, Belgium, Canada, Norway and some of the smaller markets. However, revenue in the UK and France declined, in both countries due to a high level of terminations in the first half which impacted the portfolio and lower jobs work than last year. These businesses continue to be the focus of performance improvement initiatives. The USA saw a modest increase in operating profit in the third quarter. However, this was offset by lower operating profit in almost all of the division's other markets and an increase in divisional costs as we strengthen management to address the performance issues. As a result, operating profit declined by 44.4% compared to last year and adjusted operating profit fell by 27.8%, a rate consistent with the first half. Electronic Security £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 0.3 2.8 1.3 5.7 Revenue 66.7 61.6 8.3% 203.6 188.9 7.8% Operating profit (before amortisation of customer 9.9 8.9 11.2% 25.4 26.2 (3.1%) lists) One-off items 0.2 - - 1.0 0.2 400.0% Adjusted operating profit (before one-off items and amortisation of customer lists) 10.1 8.9 13.5% 26.4 26.4 - Revenue growth of 8.3% was recorded by Electronic Security in the quarter, of which 0.9% was organic. All markets increased revenue in the third quarter other than the Netherlands, where a small decline resulted from the ongoing restructuring work in that country. The UK Fire and Security business, France and the USA all recorded double digit revenue increases, mostly due to acquisitions. UK Systems is beginning to recover from the delay in the start-up of business already won which was noted in the second quarter but is unlikely to be able to catch up fully by the year-end. Portfolio development is significantly behind last year principally due to an exceptional contract win in 2005 in UK Systems and a lower level of acquisitions in 2006 than 2005. Operating profit was higher for all businesses compared to the third quarter of last year, resulting in divisional operating profit up 11.2% and adjusted operating profit up 13.5%. The strongest profit growth was achieved by UK Fire and Security, France and the USA. The Netherlands produced higher profit despite lower revenue due to savings accruing from its restructuring programme. City Link £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Revenue 44.6 27.0 65.2% 126.4 84.5 49.6% Operating profit (before amortisation of customer 6.8 6.2 9.7% 20.5 18.6 10.2% lists) One-off items - 0.3 - - 0.3 - Adjusted operating profit (before one-off items and amortisation of customer lists) 6.8 6.5 4.6% 20.5 18.9 8.5% City Link, the parcels delivery business, continued to make progress in the third quarter. Revenue was over 65% higher year-on-year. Excluding the impact of franchise acquisitions, organic revenue growth was 7.6% in the quarter compared with an estimated 3-4% market growth in the period. Operating profit increased by 9.7% in the third quarter and adjusted operating profit by 4.6%. Year-to-date, integration costs of £0.9 million have been incurred and absorbed within operating profit. In the third quarter, a further 16 franchises have been bought in through the acquisition of four businesses for a total consideration of £25.5 million. These businesses had revenue of £95 million in the year to completion. Year-to-date, £50.4 million has been spent on the acquisition programme and City Link now owns 80% of its network. The effect on City Link's 2006 revenue of all the franchises acquired this year is circa £45 million. The outstanding franchises are expected to be acquired during the course of 2007. Facilities Services £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 20.5 28.0 30.5 34.1 Revenue 126.6 112.7 12.3% 380.8 339.7 12.1% Operating profit (before amortisation of customer 6.7 9.7 (30.9%) 21.7 26.5 (18.1%) lists) One-off items 1.3 - - 1.4 - - Adjusted operating profit (before one-off items and amortisation of customer lists) 8.0 9.7 (17.5%) 23.1 26.5 (12.8%) Overall, revenue increased by 12.3% in the third quarter, 10.7% of which was organic. This was driven principally by revenue growth in cleaning of some 25%, whilst medical services and specialist hygiene activities also increased revenue. Revenue fell in catering and hospital services reflecting the difficult conditions in those markets. In terms of operating profit, the division saw mixed progress in the quarter. In cleaning, solid performances by the UK and the small Netherlands business were offset by Spain where the incorrect phasing of provisions for holiday pay flattered performance in the third quarter of 2005. The effect will reverse by the end of the year. UK catering was boosted by the exit from several school meals contracts which reduced the level of losses incurred in the traditionally loss-making third quarter. Hospital services and medical services were also slightly behind last year in operating profit terms. One-off costs of £1.3 million related principally to management changes and redundancy costs. Asia Pacific £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 2.2 1.7 15.5 4.3 Revenue 26.3 22.0 19.5% 73.1 66.0 10.8% Operating profit (before amortisation of customer 5.1 5.6 (8.9%) 14.9 17.0 (12.4%) lists) One-off items 0.4 - - 1.2 - - Adjusted operating profit (before one-off items and amortisation of customer lists) 5.5 5.6 (1.8%) 16.1 17.0 (5.3%) The acquisitions of Pink Healthcare and the CWS branded washroom and dustmat businesses helped Asia Pacific to a 19.5% increase in revenue in the third quarter. All markets increased revenue, with strong growth in Australia, New Zealand, Singapore, Hong Kong and the Philippines. Excluding the impact of acquisitions, revenue grew by 4.7% in the quarter, with the strongest organic growth in Indonesia, Malaysia and the Philippines. Customer retention rates continue to improve in a number of markets. Operating profit was impacted by higher costs associated with building the divisional management team (which is now substantially complete) and by one-off reorganisation costs. Although operating profit was 8.9% lower than last year in the third quarter, adjusted operating profit was only 1.8% behind, reflecting increases in Australia, New Zealand and Singapore. In terms of operating profit, branch integration costs ahead of the realisation of synergy benefits and continuing price pressure affected the result of Australian washroom, the division's largest business, which saw a marginal decline in profit year-on-year. New Zealand, Singapore, Hong Kong and Taiwan all had higher operating profit than last year but profit was lower in the Philippines, Malaysia and Indonesia. Other £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 At 2005 constant exchange rates: Portfolio - net movement 0.3 (0.2) 1.4 1.1 Revenue 7.9 8.8 (10.2%) 23.9 24.3 (1.6%) Operating profit (before amortisation of customer 3.8 3.1 22.6% 9.6 9.4 2.1% lists) One-off items (1.0) - - (0.8) - - Adjusted operating profit (before one-off items and amortisation of customer lists) 2.8 3.1 (9.7%) 8.8 9.4 (6.4%) Other is mostly comprised of the group's activities in South Africa. Revenue fell by 10.2% in the third quarter. Operating profit was 22.6% higher than last year, however excluding the impact of one-off credits related to discontinued profits, adjusted operating profit fell by 9.7%. Central items £m % change % change Q3 06 Q3 05 YTD 06 YTD 05 Central (costs)/net credit 5.1 (15.0) (9.9) (33.4) One off items - costs/(credits) (12.7) 0.8 (11.8) 5.1 2005 bid defence costs reclassified as one off 8.0 8.0 Adjusted central costs (before one-off items) (7.6) (6.2) (21.7) (20.3) Central costs in the third quarter and year-to-date have been significantly impacted by one-off items. In 2006, these mainly relate to the recognition in September of the pension curtailment credit of £14.7 million resulting from the closure of the UK defined benefit scheme to future accrual. In 2005, £8.0 million of bid defence costs were incurred; at the time these were treated as exceptional but have now been reclassified as one-off to bring the treatment into line with that now followed for such non-recurring items. One-off items At the half year, guidance was given that one-off costs in the second half would be in the range £15-20 million, before reflecting the UK pension scheme curtailment credit of £14.7 million. We have made better progress than anticipated with our improvement plans in European Textiles and Washroom Services, which led us to recognise costs of £8.7 million the third quarter. The bulk relates to laundry rationalisation in Germany. These costs were expected to fall in 2007. We now expect second half one-off costs to be in the range £25 million to £30 million before the pension credit. Cash flow Year-to-date, operating cash flow, which combines the results of continuing and discontinued activities, was £69.4 million below the same period last year at £148.5 million (2005: £217.9 million). The primary cause is the £77.9 million reduction in EBITDA (total operating profit before depreciation and amortisation) reflecting the disposal of Style Conferences and the Manned Guarding businesses and the high level of non-cash items in current year operating profit. The working capital outflow was £37.6 million higher than last year, impacted by the timing of routine pension payments in 2006 and payments made on the disposal of surplus properties, together with the pension curtailment credit taken to profit. However, net capex cash flows were £46.1 million below last year reflecting the disposal of Style Conferences and Manned Guarding together with the proceeds for disposal of properties within the closed UK linen and workwear business. Lower tax and interest payments partly offset the year-on-year operating cash flow reduction to leave free cash flow £31.6 million below last year at £75.5 million (2005: £107.1 million). Appendix 1 ANNUAL CONTRACT PORTFOLIO - CONTINUING BUSINESSES 3 Months to 30 September 2006 Net £m at constant 2005 New Additions/ exchange rates 1.7.06 Business Terminations Reductions Acquisitions 30.9.06 Textiles & Washroom Services 564.8 12.5 (13.3) 1.5 1.2 566.7 Pest Control 211.7 8.6 (7.6) 1.8 0.2 214.7 Tropical Plants 85.1 2.2 (2.3) 0.7 1.3 87.0 Electronic Security 100.2 1.9 (2.6) 0.3 0.7 100.5 Facilities Services* 361.7 24.6 (7.3) 3.2 - 382.2 Asia Pacific 128.4 4.6 (4.0) 0.6 1.0 130.6 Other 28.9 1.2 (1.2) 0.3 - 29.2 TOTAL 1,480.8 55.6 (38.3) 8.4 4.4 1,510.9 9 Months to 30 September 2006 Net £m at constant 2005 New Additions/ exchange rates 1.1.06 Business Terminations Reductions Acquisitions 30.9.06 Textiles & Washroom Services 564.1 40.2 (43.7) 4.5 1.6 566.7 Pest Control 161.7 23.7 (23.5) 5.7 47.1 214.7 Tropical Plants 85.0 6.6 (8.5) 2.5 1.4 87.0 Electronic Security 99.2 6.4 (8.1) 1.9 1.1 100.5 Facilities Services* 351.7 43.1 (23.4) 10.8 - 382.2 Asia Pacific 115.1 13.3 (12.5) 2.7 12.0 130.6 Other 27.8 3.1 (3.2) 1.5 - 29.2 TOTAL 1,404.6 136.4 (122.9) 29.6 63.2 1,510.9 * Includes net adjustment of £89.6 million at 1 January 2006 for the removal of catering, which is no longer considered to be a portfolio business. Notes Contract portfolio definition: Customer contracts are usually either 'fixed price', 'as-used' (based on volume) or mixed contracts. Contract portfolio is the measure of the annualised value of these customer contracts. Contract portfolio valuation: The contract portfolio value is typically recorded as the annual value from the customer contract. However, in some cases - especially 'as-used' (based on volume) and mixed contracts - estimates are required in order to derive the contract portfolio value. The key points in respect of valuation are: 'As-used' contracts: These are more typical in textiles and washroom services, where elements of the contract are often variable and based on usage. Valuation is based on historic data (where available) or forecast values. Income annualisation: In some instances, where for example the underlying contract systems cannot value portfolio or there is a significant 'as-used' element, the portfolio valuation is calculated using an invoice annualisation method. Inter-company: The contract portfolio figures include an element of inter-company revenue. Job work and extras: Many of the contracts within the contract portfolio include ad hoc and/or repeat job work and extras. These values are excluded from the contract portfolio. Rebates: The contract portfolio value is gross of customer rebates. These are considered as a normal part of trading and are therefore not removed from the portfolio valuation. New business: represents new contractual arrangements in the period, which can either be new contracts with an existing customer or with a new customer. Terminations: represent the cessation of either a specific existing customer contract or the complete cessation of business with a customer, in the period. Net additions/reductions: represents net change to the value of existing customer contracts in the period as a result of changes (either up or down) in volume and/or pricing. Acquisitions: represents the valuation of customer contracts obtained from acquisitions made in the period. Appendix 2 Divisional Analysis (at constant exchange rates) (based upon the way businesses are managed) 3 months to 3 months to 9 months to 9 months to 30 September 30 September 30 September 30 September 2006 2005 2006 2005 (at 2005 constant exchange rates) £m £m £m £m (unaudited) (unaudited) (unaudited) (unaudited) Business Analysis Revenue Textiles & Washroom Services 147.8 148.7 444.0 445.1 Pest Control 76.4 53.7 209.6 157.1 Tropical Plants 24.5 23.4 74.3 70.8 Electronic Security 66.7 61.6 203.6 188.9 City Link 44.6 27.0 126.4 84.5 Facilities Services 126.6 112.7 380.8 339.7 Asia Pacific 26.3 22.0 73.1 66.0 Other 7.9 8.8 23.9 24.3 Continuing operations at 2005 constant exchange rates 520.8 457.9 1,535.7 1,376.4 Exchange (4.9) 0.7 (1.2) (0.7) Continuing operations at actual exchange rates 515.9 458.6 1,534.5 1,375.7 Operating Profit* Textiles & Washroom Services 15.6 33.4 68.7 98.8 Pest Control 19.1 18.2 50.9 50.0 Tropical Plants 1.0 1.8 3.2 4.8 Electronic Security 9.9 8.9 25.4 26.2 City Link 6.8 6.2 20.5 18.6 Facilities Services 6.7 9.7 21.7 26.5 Asia Pacific 5.1 5.6 14.9 17.0 Other 3.8 3.1 9.6 9.4 Central Items 5.1 (15.0) (9.9) (33.4) Continuing operations at 2005 constant exchange rates 73.1 71.9 205.0 217.9 Exchange (1.2) 0.2 (0.8) - Continuing operations at actual exchange rates 71.9 72.1 204.2 217.9 Adjusted Operating Profit** Textiles & Washroom Services 26.8 34.6 82.1 102.7 Pest Control 19.7 18.2 53.1 50.0 Tropical Plants 1.3 1.8 3.5 4.8 Electronic Security 10.1 8.9 26.4 26.4 City Link 6.8 6.5 20.5 18.9 Facilities Services 8.0 9.7 23.1 26.5 Asia Pacific 5.5 5.6 16.1 17.0 Other 2.8 3.1 8.8 9.4 Central Items (7.6) (6.2) (21.7) (20.3) Continuing operations at 2005 constant exchange rates 73.4 82.2 211.9 235.4 Exchange (1.2) 0.2 (0.8) - Continuing operations at actual exchange rates 72.2 82.4 211.1 235.4 * Before amortisation of customer lists. ** Before amortisation of customer lists and items of a one-off nature (see appendix 4 for further details). Appendix 3 Divisional Analysis (at actual exchange rates) (based upon the way businesses are managed) 3 months to 3 months to 9 months to 9 months to 30 September 30 September 30 September 30 September 2006 2005 2006 2005 (at actual exchange rates) £m £m £m £m (unaudited) (unaudited) (unaudited) (unaudited) Business Analysis Revenue Textiles & Washroom Services 146.6 147.6 444.2 444.4 Pest Control 75.6 53.9 209.8 157.1 Tropical Plants 24.0 24.2 74.5 70.8 Electronic Security 66.5 61.7 203.7 188.9 City Link 44.6 27.0 126.4 84.5 Facilities Services 126.5 112.6 380.8 339.7 Asia Pacific 25.5 22.7 72.5 66.0 Other 6.6 8.9 22.6 24.3 Continuing operations at actual exchange rates 515.9 458.6 1534.5 1,375.7 Operating Profit* Textiles & Washroom Services 15.3 33.4 68.7 98.8 Pest Control 18.9 18.2 50.9 50.0 Tropical Plants 1.1 1.8 3.3 4.8 Electronic Security 9.9 8.9 25.4 26.2 City Link 6.8 6.2 20.5 18.6 Facilities Services 6.7 9.7 21.7 26.5 Asia Pacific 4.8 5.8 14.5 17.0 Other 3.3 3.1 9.1 9.4 Central Items 5.1 (15.0) (9.9) (33.4) Continuing operations at actual exchange rates 71.9 72.1 204.2 217.9 Adjusted Operating Profit** Textiles & Washroom Services 26.5 34.6 82.1 102.7 Pest Control 19.5 18.2 53.1 50.0 Tropical Plants 1.4 1.8 3.6 4.8 Electronic Security 10.1 8.9 26.4 26.4 City Link 6.8 6.5 20.5 18.9 Facilities Services 8.0 9.7 23.1 26.5 Asia Pacific 5.2 5.8 15.7 17.0 Other 2.3 3.1 8.3 9.4 Central Items (7.6) (6.2) (21.7) (20.3) Continuing operations at actual exchange rates 72.2 82.4 211.1 235.4 * Before amortisation of customer lists. ** Before amortisation of customer lists and items of a one-off nature (see appendix 4 for further details). Appendix 4 One-off Items 3 months to 3 months to 9 months to 9 months to 30 September 30 September 30 September 30 September 2006 2005 2006 2005 £m £m £m £m (unaudited) (unaudited) (unaudited) (unaudited) Textiles & Washroom Services (11.2) (1.2) (13.4) (3.9) Pest Control (0.6) - (2.2) - Tropical Plants (0.3) - (0.3) - Electronic Security (0.2) - (1.0) (0.2) City Link - (0.3) - (0.3) Facilities Services (1.3) - (1.4) - Asia Pacific (0.4) - (1.2) - Other 1.0 - 0.8 - Central Items 12.7 (8.8) 11.8 (13.1) (0.3) (10.3) (6.9) (17.5) Note: All numbers at both actual and constant exchange rates. This information is provided by RNS The company news service from the London Stock Exchange
UK 100

Latest directors dealings