Final Results for 1999 - Part 1

Prudential PLC 23 February 2000 PART 1 PRUDENTIAL PLC 1999 UNAUDITED RESULTS New business achieved profits up 46% at £603 million Record in-flow of new funds of over £18 billion Underlying operating profit before amortisation of goodwill up 6% to £996 million Total dividend up 9.5% to 23p per share Plans for an IPO of a minority stake in egg to be pursued* Results Summary 1999 1998 % £m £m New business achieved profits 603 413 46% Underlying operating profit before amortisation of goodwill, investment in egg and UK re-engineering costs 996 937 6% Operating profit before amortisation of goodwill 776 860 (10)% Full year dividend per share 23.0p 21.0p 9.5% Shareholder's funds - achieved profits basis 8,342 7,510 11% Commenting on the results, Jonathan Bloomer, Prudential's group chief executive designate said: 'We have had a busy 12 months working towards delivering our strategic objectives in the UK, the USA, Asia and Europe. We have restructured and re-engineered our traditional operations while investing and developing new businesses. This strategy has helped us to maintain our leadership position in a rapidly changing financial services sector. We are using technology to maximise development and efficiencies across all areas of our business. Our focus on technology gives our customers better access to our business, higher levels of customer service and drives down unit costs. 'In 1999 we have attracted a record in-flow of more than £18 billion of new funds through further diversifying our product range and distribution capability. 'In the UK we have made important progress in developing new business models for our retail insurance business and in growing our IFA operations. We bought M&G and are integrating it successfully with PPM in the UK, allowing us to focus on those areas of fund management where we have unique strengths and competitive advantage: unit trusts, fixed income and pooled life and pension funds. This acquisition has increased the Group's retail and fund management presence greatly and since acquisition M&G has produced a 20% increase in sales over the equivalent prior year period. 'We continue to invest in egg. To enhance the future development of this business and to maximise long-term value for our shareholders, the Prudential Board has decided to pursue a plan for an initial public offering (IPO) of a minority stake in egg subject to continuing progress in the business and favourable market conditions. It is currently intended that an IPO would take place later this year. 'Further full details of a potential offer have not been determined. However, it is envisaged that any customer offering will be limited to existing egg customers as at midnight on 22 February 2000 (and additional eligibility criteria will apply). 'Internationally we have extended our reach. 1999 has been a significant year for our Asian operations. We are the first UK company to be granted life licences in China and Vietnam; we have also made a major acquisition in Taiwan and signed a significant joint venture agreement in Hong Kong. In the US, Jackson continues its strong performance with record sales and profits. At the end of 1999, we formed Prudential Europe and secured strategic alliances in France and Germany, giving us footholds in markets with considerable growth potential. 'We have also experienced some challenges: the issues associated with the mis-selling of pensions in the UK, which have affected the whole industry, are not fully behind us. Rectifying cases has absorbed considerable resource in 1999; there has been an increase in the provision for future costs of £0.6 billion and an increase in cumulative costs paid to date of £0.1 billion. We now estimate the total cost of pensions mis-selling to be £2 billion. We are determined to do whatever is required to ensure that none of our customers loses out and that such a situation will not happen again. 'In the past few years we have consistently delivered superior investment returns to our shareholders. We will continue to maximise the value from our existing businesses and invest for the future. With a strong management team we are ideally placed to continue to deliver long-term out-performance. 'Given the progress Prudential has made during 1999 and our confidence in the future success of the business, we propose that the total dividend for the year is increased to 23.0p per share, an increase of 9.5%. 'The final dividend of 15.3p per share will be paid on 31 May 2000 to shareholders on the register at the close of business on 31 March 2000. Shareholders will once more be offered a scrip dividend alternative.' Media Enquiries: Analyst Enquiries: Jeremy Reynolds/Kevin Russell Carys Walshe Prudential Group Media Relations Prudential Group Investor Relations Tel: 020 7548 3721/020 7548 3723 Tel: 020 7548 3823 Notes to Editors: A presentation to analysts will take place at 10:00am at Governor's House, Laurence Pountney Hill, London, EC4R 0HH. A webcast of the presentation and the presentation slides will be available on the group's website, www.prudential.co.uk, during the day. *Legal disclaimer This information is not an offer of egg securities for sale into the United States, Canada or Japan. The securities may not be offered or sold in the United States unless they are registered under applicable law or exempt from registration. egg does not intend to register any portion of the offering in the United States or to conduct a public offering of securities in the United States. Money, securities or other consideration are not being solicited and, if sent in response to the information contained herein, will not be accepted. Results Summary PRUDENTIAL PLC 1999 UNAUDITED RESULTS 1999 £m 1998 £m _____________________________________________________________________________ Statutory operating profit (based on longer-term investment returns)before amortisation of goodwill Retail Insurance Operations 479 421 Group Pensions 36 22 Prudential M&G Asset Management 87 28 egg and Prudential Banking (150) (77) _____________________________________________________________________________ UK operations 452 394 USA 451 411 Asia 15 13 Europe 6 4 Other income and expenditure (78) 38 Re-engineering costs (70) - _____________________________________________________________________________ Total 776 860 Discontinued operations - 8 _____________________________________________________________________________ Operating profit before amortisation of goodwill 776 868 Amortisation of goodwill (54) - Short-term fluctuations in investment returns 28 24 Profit on business disposals - 249 _____________________________________________________________________________ Profit before tax (including actual investment returns) 750 1,141 _____________________________________________________________________________ Earnings per share Based on operating profit after tax before amortisation of goodwill 29.1p 33.7p Based on profit after tax - basic 27.8p 45.3p Based in profit after tax - diluted 27.7p 45.0p _____________________________________________________________________________ Dividend per share 23.0p 21.0p _____________________________________________________________________________ Achieved profits basis shareholders' funds £8.3bn £7.5bn _____________________________________________________________________________ Insurance and investment funds under management £170bn £128bn _____________________________________________________________________________ Banking funds under management £8.1bn £2.2bn Profit before tax includes actual investment returns. The Company believes that operating profit, which is based on longer-term investment returns, before amortisation of goodwill better reflects the Group's underlying performance. An abridged statutory profit and loss account is set out in section 4. Supplementary achieved profits basis results are shown in section 6. OPERATIONAL REVIEW UNITED KINGDOM Retail Insurance Operations Retail IFA Prudential's Retail IFA business produces and sells Scottish Amicable and Prudential branded products, including the market-leading Prudence Bond. Underlying statutory profits (before re-engineering costs) from our Retail IFA business increased by 13% to £99 million in 1999 while new business achieved profits increased by 53% to £174 million. This strong growth in new business achieved profits has been primarily driven by increased sales of investment bonds, predominantly Prudence Bond, which remains one of the UK's most successful retail investment products with sales of £1.9 billion in 1999. Central to this growth have been the further improvements that we have initiated in customer service, building on the previous year's award-winning performance. During the year we have given customers a choice of fund manager and re-engineered the sales force structure to align it better with the product focus of IFAs. The development of our new sales contact centre in Glasgow will lead to even better levels of customer service in the future. We are continuing to expand our operations at our Craigforth site near Stirling, where the total number of staff employed is now close to 2,300. During 2000, there will be a further small increase, as we transfer the administration of M&G's Life & Pensions business from Chelmsford and integrate it within the existing operations at Craigforth. Scottish Amicable's high standards of customer care were recognised in the 1999 Financial Adviser Awards where it received five star awards for customer service in the Life & Pensions and Investments categories. In addition, several products were recognised with industry awards, including Prudence Bond, Home Purchaser (our mortgage endowment product) and our Long-Term Care Bond. The continued implementation of new technology has been essential in achieving this result: greater use of the Internet, an extranet giving IFAs up-to-the-minute information on policies, plus new call centre technologies and workflow systems. Further developments will give employers direct access to database systems, allowing them to administer pensions on-line. The range of products designed to meet the changing needs of IFAs continues to expand and a 'stakeholder-friendly' group personal pensions product will be introduced on 1 March 2000. Retail Financial Services Prudential Retail Financial Services (PRFS) comprises three business units: Prudential Retail (with its 1,900 strong sales force), Life and Pensions and General Insurance. PRFS produces and sells a comprehensive range of personal investment and insurance products. It also sells banking products for Prudential Banking with mortgage sales exceeding £600 million in 1999. It has 6 million UK customers, one in six of the adult population. Currently PRFS has 7.1 million life policies in force and 1.6 million personal pension contracts, making us one of Britain's biggest pension providers. PRFS also provides around 2 million retail general insurance policies, 1.7 million of which are home insurance policies, making us the UK's sixth largest home insurer. Continued high levels of customer service have contributed to customer retention rates among the best in the industry. Sales of insurance and investment products rose by 16% to £1.8 billion despite a 40% reduction in the number of sales force consultants to 1,900. This result reflects the success of our initiatives to increase efficiency and improve consultant productivity. Single premium sales were up 22% at £1.7 billion, reflecting higher sales of with-profit savings products, fuelled by the low interest rate environment. Regular premium sales were down 24% to £146 million, mainly due to lower sales of pension products. Underlying long term business statutory profits rose 9% to £319 million and underlying general insurance profits increased 56% to £61 million. Achieved new business profits on long term business were up 20% to £83 million. During 1999, we re-engineered the structure of Retail Financial Services to broaden its appeal to customers and to reduce its cost base in anticipation of an even more competitive financial services environment. Significant progress towards this goal has been made through a programme to remove some 5,000 posts over three years, 3,000 of which have been accounted for over the last year. Our investment in new technology is key to this re-engineering. In addition the move towards remote working, with no branch infrastructure, has been made possible by the introduction of laptop computers as a tool for the sales force. This innovation will make the sales process more efficient and will reduce the administrative burden. Further developments in point of sale technology will allow us to reduce the amount of time spent form-filling with customers. This will lead to a greater focus on advising customers and increasing productivity. The use of remote channels, especially for top-ups to existing business, will also free up the sales force to concentrate on generating quality new sales. Prudential Retail has launched a new look website to support its core proposition of face to face advice. General insurance customers can now obtain quotes and take out policies on the Internet, and the opening hours of our administration centres have been extended to allow customers increased access to our services at times that suit them. Prudential Annuities Prudential Annuities is the market leader in the UK pensions annuity industry. We now have over 700,000 customers and more than a 20% share of new business in 1999. Total sales were £2.2 billion and funds under management now exceed £10 billion. New business achieved profits of £21 million were more than double 1998. In the individual pension annuity market, with-profit sales have shown strong growth and now represent more than 15% of individual sales. Bulk annuity sales in 1999 represented more than half our total sales and were boosted by two big sales totalling £1.1 billion in July. The pensions annuity market is projected to grow strongly over the next few years. Prudential Annuities is well placed to take advantage of this growth. In addition to having a management team focused solely on the annuity market, we believe our investment expertise in the fixed interest market and the excellent track record of our with profit product will give us sustained competitive advantage. Group Pensions Group Pensions is a leading provider of employer sponsored pensions and an increasingly significant part of Prudential's business. Group Pensions provides the pension arrangements for some 4,500 companies including 85 from the FTSE 500, covering some 500,000 individuals. During 1999, Group Pensions' statutory profits rose 64% from £22 million to £36 million while new business achieved profits were up 30% to £26 million. The proposed introduction of Stakeholder Pensions by the Government in 2001, in particular the capping of the annual management charge at just 1%, offers a significant challenge to the pensions industry and a major opportunity to those companies well positioned within it. To participate in this new environment providers will need to find more efficient methods of distribution. Stakeholder, together with the continuing shift towards flexible defined contribution arrangements (away from defined benefit schemes) presents Group Pensions with the opportunity to deliver significant shareholder value through the effective delivery of simple, value-for-money products. Prudential intends to become a profitable participant in the stakeholder environment. Current initiatives that will deliver this objective include: the development of a marketing and distribution platform that exploits current e-commerce technology to its fullest advantage. We have designed this to maximise employee participation by giving them direct access to information about their own pensions (for example through their own company's intranet), so that they can manage their pension remotely with the benefit of a general education service; secondly, we have moved responsibility for the distribution of AVC products to Teachers, University and Local Government employees to a dedicated salaried sales team and away from our commission based sales force. These teams will make presentations and sales to groups of individuals, replacing the more expensive one-to-one distribution. This strategy will not only reduce costs significantly and increase sales but also complement the e-commerce proposition. Prudential M&G Asset Management Prudential's fund management business in the UK is conducted under the umbrella of Prudential M&G Asset Management. The acquisition of M&G in April 1999 has given us enhanced access to the retail investment market and we are currently carrying out a fundamental reorganisation of our fund management operations. In the UK we will specialise in those areas of fund management where we have unique strengths and competitive advantage - unit trusts, fixed income and pooled life and pension funds. We have therefore entered into discussions, which are now at an advanced stage, to sell our UK institutional, segregated, balanced and specialist equity business which constitutes around £10 billion of mandates (out of a total Group funds under management of £170 billion). At the same time we plan to bring PPM and M&G together into a unified business. We will be combining the investment processes and resources of both in a single new management structure under Michael McLintock as chief executive. We have already successfully completed the merger of the fixed income teams (creating the largest fixed interest team in the UK, with assets under management of £33 billion), as well as the two retail administration centres. In addition we are in the process of moving M&G's life and pensions business to Craigforth under the management of Scottish Amicable. M&G We purchased M&G to enhance the group's retail fund management presence. M&G is the oldest and largest retail unit trust manager in the UK and has a very strong brand. Performance in its first eight months since acquisition has been strong, with sales of £583 million and underlying profits of £56 million both ahead of acquisition assumptions. At the end of 1999, M&G had £21 billion of assets under management. M&G embraced Individual Savings Accounts (ISAs) from the outset. Taking full advantage of the changes in regulations which allow customers to invest by telephone or Internet, we are one of only a handful of companies that give investors the chance to buy an ISA on-line. Sales of ISAs, through both the intermediary and direct channels, have been good since launch, securing a 5% share of the unit trust ISA market. During 1999, we introduced innovative products, including the M&G Global Managed Bond Fund and the M&G Global Technology Fund, to strengthen M&G's reputation in the retail market. In November we reduced the annual management charge on our UK Index Tracker from 0.75% to 0.3% resulting in a six-fold increase in the daily rate of sales. PPM PPM manages £145 billion worldwide, mostly on behalf of Prudential's internal clients. Underlying profit for PPM totalled £43 million in 1999, in line with the previous year. PPM's strong equity weighting helped the Life Fund outperform its competition by an estimated 3% to 4%. PPM's principal overseas operations in the US and Asia have been re-aligned to report alongside the local operations to maximise the synergies between the investment process and product manufacturing and distribution. egg and Prudential Banking In little more than a year egg has become established as a household name and one of the UK's most recognised e-commerce brands. Our strategy of offering some of the most competitive and customer friendly products in the market, delivered using the latest in Internet design and technology, has resulted in an egg customer base of over 800,000 and deposit funds of £7.6 billion at the year end. This remarkable growth has exceeded the initial business targets and egg is regarded as the UK's leading e-commerce financial services web-site. The combined Prudential Banking and egg mortgage book now stands at £1.7 billion, of which £452 million is egg mortgages, while egg personal loans have reached £227 million. Through egg Prudential has been able to reach a new type of customer: one who is financially discerning and computer literate, who wants to benefit from the combination of the best financial products the market has to offer, and who uses Internet services which fit in with their lifestyle. The scale of growth in the number of customers using our website is spectacular: in July 1999 we had 184,000 visitors to the egg website: in January 2000 that figure rose to 1.1 million. In January, 62% of all egg's deposit transactions took place over the Internet. 90% of mortgage applications are via the Internet. Our hi-tech communication centres in Dudley and Derby continue to take some 60,000 calls and 11,000 e-mail enquiries from customers each week. Our innovative working practices and specially designed employee training programmes all lead to a unique egg culture and customer experience. Building on the success of its core savings and loan products, egg launched an Internet credit card in September 1999 which now has over 250,000 account holders. Not only do credit card customers benefit from market-leading rates and a guarantee against Internet fraud but also an on-line shopping zone which offers some of the best value retail consumer products available. We have previously announced our intention to launch a new on-line unit trust supermarket which will give egg customers access to investment funds offered by leading investment houses, as well as an on-line share-dealing service. This service is now in live pilot. During 1999 our investment in egg totalled £150 million and we anticipate a similar level of investment during 2000. Current egg plans are to break even in the latter part of 2001 as the benefits of the customer base and cross-buying come through. The intent to pursue plans for IPO, subject to progress in the business and market conditions, announced today represents the best option for the strategic development of egg and for the maximisation of long-term shareholder value of Prudential. It will create greater financial flexibility for egg, will facilitate growth by giving it the ability to undertake acquisitions through the use of Internet paper, and it will help to recruit, incentivise and retain high calibre staff. UNITED STATES Jackson National Life Jackson National Life is our principal business in the United States. Its product range encompasses traditional fixed annuities, variable annuities, equity-linked indexed annuities, Guaranteed Investment Contract business and life assurance products. Jackson National Life continues to go from strength to strength with record profits and sales in 1999. Statutory profits have risen 10% to £451 million (after including a £6 million investment in building JNL's broker-dealer operations and PPM America) with single premium sales 43% ahead of 1998 at £4.1 billion. Annuity sales of £2.4 billion were 65% ahead of the prior year while GIC sales totalled £1.6 billion. Sales of variable annuity products were nearly £1.2 billion, more than double 1998's figures and compared with industry growth over the same period of 21%. Equity-linked indexed annuity sales surpassed expectations and reached £431 million, 52% above 1998 levels. By the end of 1999, JNL ranked as the largest provider of equity-indexed annuities in the United States. Our fixed annuity sales also rose by 23%, keeping us at second in that market. We have enhanced our distribution capability dramatically with the introduction of new technology in a programme entitled JNL-2-YOU. The programme provides 24-hour access to account balances, premium receipts, net policy values and other information either by telephone or by Internet. This programme will be rolled out across JNL's full product range, including the full complement of indexed and variable annuity products as well as life insurance and traditional fixed annuities. We also intend to offer on-line transactions. Not only has new technology improved the service experienced by customers, but it has positive financial benefits: the cost of a typical call from a customer has been reduced from US$5 to between 25-50 cents for a phone call, and 5 cents for an Internet 'hit'. ASIA Prudential Asia It has been a year of intense activity and significant progress for Prudential Asia. Total insurance and investment sales of £871 million have more than quadrupled compared to the corresponding period in 1998. Within this total, insurance sales more than doubled to £288 million due to the continuing strong performance of the PruInvestor Bond and the PruLink HiSaver Account in Singapore. Through our partnership with ICICI, we are now the second largest private sector mutual fund company in India with over 68,000 investors and offering a choice of eight open-ended funds. Sales reached £583 million for the year, against gross redemptions of £272 million, reflecting the liquid nature of the money market funds. Total funds under management now total £453 million. New business achieved profits, which reflects the value added to the group from new insurance business, increased 61% on 1998 to £90 million. Statutory operating profit (before development costs) for 1999 was up by 17% to £27 million; operating profit after development costs totalled £15 million. In Malaysia, Prudential became the first company to launch a regular premium unit-linked product. Within Hong Kong we have entered into a joint-venture agreement with the Bank of China to provide pension products to residents of Hong Kong through the Mandatory Provident Fund - a compulsory pension scheme to be introduced in 2000 by the Hong Kong government. In November 1999 we launched a new operation in Taiwan following the acquisition of a majority stake in Taiwan's Chinfon Life Insurance. Chinfon Life is one of the top ten life insurance companies in Taiwan, with a customer base of over 250,000 and a network of more than 2,100 agents. We also gained a life licence in China and, in December, signed a joint venture agreement to undertake a life insurance partnership with China International Trust and Investment Corporation (CITIC) in Guangzhou, China. This represents the culmination of several years' work and will be the first Sino-British life insurance operation in China. With a population of 7 million people in Guangzhou alone, this clearly represents a significant long-term opportunity for us. During last year, we also gained a life licence in Vietnam, where we already have two operations in Ho Chi Minh City and Hanoi. EUROPE Prudential Europe Our strategy for continental European retail markets involves harnessing existing product resources and tailoring them to individual market needs. Whilst meeting local presentational, fiscal and regulatory requirements, the basic core products will be the same in each market and be produced in a single location. We will be distributing through a series of non-exclusive strategic partnerships with leading local financial services providers. Our products will be branded or co-branded 'Prudential'. In November 1999, we announced partnerships with CNP Assurances in France and Signal Iduna in Germany. In forging links with France's leading life assurer and one of Germany's major insurance providers, we have gained access to local markets and marketing expertise and large scale distribution networks. Our strategic partnerships include the sharing of technical expertise and the consideration of joint ventures both in the respective home markets and elsewhere. We will launch the first new products for distribution under our strategic partnerships in France and Germany later this year. In the meantime, we continue to develop our German broker business based in Frankfurt where we have already established a leading position in the new but rapidly-growing unit linked market. Whilst, in the short term, retail savings and investment products are our main focus, in the longer term, the provision of funded pensions both on an individual and a group basis will be a major market opportunity. In addition, we will distribute products through the local equivalents of independent financial advisers and insurance brokers. MORE TO FOLLOW

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