Partnership with Intrinsic Technology

RNS Number : 6639B

Netcall PLC

23 February 2011

 



23^rd  February 2011

NETCALL PLC

("Netcall" or the "Company")

Partnership with Intrinsic Technology

Netcall plc (AIM: NET), a leading provider of customer engagement software, announces the development of a partnership with Intrinsic Technology, a leading unified communications and managed service provider  with over 1000 customers and a strong presence in the public sector.

Under an agreement signed in September 2010, Intrinsic Technology is providing the Netcall portfolio of speech automation solutions for contact centres to its clients seeking to enhance their customer service capabilities while reducing costs.  Harnessing the latest technologies from Netcall together with delivery expertise from Intrinsic Technology means that clients are benefitting from easily deployable communications solutions. Following early successes, with a number of contracts secured in the last month across various sectors, Intrinsic Technology will now be formally promoting the partnership across its entire customer base.

Henrik Bang, CEO of Netcall, commented "Partnerships are central to Netcall's growth strategy. The combination of our widely deployed and innovative customer engagement solutions with Intrinsic Technology's delivery capabilities and extensive customer base will enhance both companies' market presence as evidenced by these initial contracts."

Paul Hunter, Head of Public Sector for Intrinsic Technology, comments, "We have a strong track record and significant experience in providing communication solutions to businesses.  Netcall and Intrinsic Technology are a good fit and through this partnership, both parties will maximise their offering to a growing client base."

For further enquiries, please contact:

Netcall plc	Tel. [phone]
Henrik Bang, CEO Michael Jackson, Chairman James Ormondroyd, Group Finance Director
Evolution Securities Limited (Nominated Adviser and Broker)	Tel. [phone]
Stuart Andrews, James Nevin, Patrick Castle - Corporate Finance
Tim Redfern, Jonathan Wynn - Corporate Broking
Threadneedle Communications	Tel. [phone]
Caroline Evans-Jones / Tom Moriarty / Hilary Millar
Intrinsic Technology	Tel. [phone]
Meg Pugh

About Netcall PLC

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and data unification. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 600 organisations in both the private and public sectors. These include over 60% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including First Direct, McAfee, Interflora, Lloyds TSB, Oracle, Orange, Prudential, RBS and Standard Life.

 

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