Interim Results-Part 2

Lloyds TSB Group PLC 28 July 2000 PART 2 LLOYDS TSB GROUP PERFORMANCE BY SECTOR Profit before tax by main businesses Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m UK Retail Banking 391 368 421 Mortgages 429 445 423 Insurance and Investments* 612 413 460 UK Retail Financial Services 1,432 1,226 1,304 Wholesale Markets 380 356 372 International Banking 263 223 221 Central group items (1) 36 83 Operating profit - excluding 2,074 1,841 1,980 short-term fluctuations in investment returns, changes in economic assumptions, exceptional restructuring costs, pension provision and loss on sale and closure of businesses Short-term fluctuations in investment returns (page 36, note 7) (59) 12 16 Changes in economic assumptions (page 36, note 8) 127 - - Exceptional restructuring costs (page 36, note 9) (74) - - Pension provision - - (102) Loss on sale and closure of businesses - - (126) Profit before tax 2,068 1,853 1,768 * including 'normalised' investment returns based on long-term rates of investment return (page 36, note 7) 1999 figures have been restated to take account of a number of organisational changes and changes in internal cost allocation. Historically it has been the Group's practice for central income items such as the earnings on surplus Group capital and the profit on the sale of investments to be allocated to business units for statutory reporting purposes. To avoid unnecessary volatility in business unit earnings, as a result of decisions at the Group Centre on the build up and use of surplus capital, these central income items will in the future be reported within central group items. The effect on 1999 first half figures, which have been restated, is an increase in central group items of £53 million offset by a commensurate reduction in business unit earnings. Page 12 of 39 LLOYDS TSB GROUP UK Retail Financial Services Total profit before tax, excluding short-term fluctuations in investment returns, changes in the economic assumptions applied to our long-term assurance business and exceptional restructuring costs, from UK Retail Financial Services which encompasses UK Retail Banking, Mortgages, and Insurance and Investments, increased by £206 million, or 17 per cent, to £1,432 million from £1,226 million in the first half of 1999. UK Retail Banking and Mortgages Total profit before tax from UK Retail Banking and Mortgages rose by £7 million, or 1 per cent, to £820 million. Total income increased by 2 per cent and costs increased by 5 per cent, largely as a result of e-commerce investment costs totalling £40 million. Bad debt provisions decreased by £13 million, or 6 per cent, to £197 million. Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Net interest income 1,477 1,452 1,491 Other income 557 542 548 Total income 2,034 1,994 2,039 Operating expenses 1,017 971 980 Trading surplus 1,017 1,023 1,059 Provisions for bad and doubtful debts 197 210 215 Profit before tax 820 813 844 Profit before tax Retail Banking 391 368 421 Mortgages 429 445 423 820 813 844 Efficiency ratio 50.0% 48.7% 48.1% Total assets (period-end) £68.4bn £62.3bn £64.3bn Total risk-weighted assets (period-end) £42.0bn £38.6bn £39.7bn Page 13 of 39 LLOYDS TSB GROUP UK Retail Banking (the UK retail businesses of Lloyds TSB, providing banking and financial services to personal and small business customers; private banking; and stockbroking) Pre-tax profit from UK Retail Banking rose by £23 million, or 6 per cent, to £391 million. Total income increased by 4 per cent, costs increased by 5 per cent largely as a result of e- commerce investment costs, and there was a reduction of 2 per cent in bad debt provisions. Personal loans and credit card lending increased by 8 per cent since the end of June 1999 and balances on current accounts and savings and investment accounts grew by 11 per cent over the same period, supported by the launch of a number of new products. The popularity of the Group's Added Value current accounts continued with Lloyds TSB maintaining its market leadership in this area with over 1.7 million accounts in operation. The Group also continues to maintain market-leading positions in all of its core markets, including personal current accounts, savings and business banking. We have continued to develop a number of alternative distribution channels in order to offer the broadest possible range of access points for our customers in order to improve service and to enhance revenue growth. PhoneBank, our telephone banking operation, is one of the largest in Europe with 1.2 million customers. It handled some 7 million calls during the half-year. PhoneBank Express, our leading edge interactive voice recognition system, now has some 630,000 registered users. Our supermarket banking operation, branded 'easibank', continues to expand and we now have 18 branches in ASDA stores or large shopping centres. We continue to make substantial progress in the four main areas of focus in our e-commerce strategy. We are on target for 1 million online customers of LloydsTSB.com by the end of this year and we now have nearly 500,000 customers registered to use our online banking service, 62 per cent of whom are using the service at least once a week. We will launch our standalone internet bank, evolvebank.com later this year in both Spain and the UK. We have also made substantial progress on a number of initiatives for business customers. The Group has recently launched Success4business.com, an internet portal designed to help small business customers maximise opportunities in e- commerce and LloydsTSBMarketplace, a trade facilitation web service, which is currently being piloted, that allows suppliers and buyers access to a secure e-enabled environment to conduct business with a wide variety of companies within their specific market place. Major efficiency improvements are being achieved by using internet and intranet technology throughout our business. Our new e-procurement system has recently been launched throughout the Group and staff can now make purchases from their desktop PCs, saving substantial time and money as all purchases are made using the Group's preferred suppliers with whom discounts have been negotiated. Page 14 of 39 LLOYDS TSB GROUP UK Retail Banking (continued) Internet customers generally tend to be high value customers and, because access via the internet is so easy and offers new ways of managing their finances, internet customers tend to contact their bank more often once on the internet. We believe that within 3-4 years we will see more customer contact via the internet than via branches, even if only a minority of our customers are banking on the internet by then. This will enable us to understand much better, and interact more often with, our most valuable customers. We are thus committed to being the leader in this market - the latest step in this process being the launch of a greatly enhanced website in July 2000. On 20 July 2000 the Group announced a mobile banking offer, in association with BT Cellnet, that will provide Lloyds TSB customers with access to the Bank's internet banking service, as well as a range of other online services, from November 2000. The unique package will also include a free mobile banking handset, a discounted mobile call tariff, free fixed line off peak PC internet access and online shopping services. It is anticipated that over the next two years a significant number of customers will take advantage of this offer which forms a key part of the Group's commitment to enable its customers to do their banking where, when and how they choose. On 24 July 2000 the Group announced that it is launching a £20 million joint venture with antfactory, a leading European e- commerce investment company. The new joint venture, called Valuefactory Ventures, aims to identify, invest in and develop global new economy businesses as standalone, value-creating companies. The focus will be on investment opportunities which can benefit from the resources and capabilities of Lloyds TSB and antfactory. Business Banking continues to attract a substantial number of new customers, and has further consolidated the Group's position as a market leader in the recruitment of start-up businesses. Some 62,000 new business customers chose Lloyds TSB during the half-year. Revenue growth and profitability has again improved and bad debts continued at a very low level. UK Private Banking had another successful half-year. Profit before tax increased by 15 per cent to £53 million, from £46 million in the first half of 1999. £0.7 billion of new funds were gained in the first half and total funds managed and administered now stand at some £12.1 billion. Lloyds TSB Stockbrokers, one of the largest retail stockbrokers in the UK, continued to perform well as a result of high transaction levels and efficiency gains. Pre-tax profit increased to £12 million compared with £10 million in the first half of last year. Page 15 of 39 LLOYDS TSB GROUP Mortgages (covering the Group's total UK mortgage business through Cheltenham & Gloucester, Lloyds TSB, Lloyds TSB Scotland, Scottish Widows Bank and C&G Mortgage Direct) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Profit before tax £429m £445m £423m Efficiency ratio 23.7% 22.0% 23.1% Gross new mortgage lending £5.4bn £4.7bn £6.0bn Market share of gross new mortgage lending 9.5% 9.4% 9.3% Net new mortgage lending £2.1bn £1.1bn £1.7bn Market share of net new mortgage lending 10.7% 7.0% 7.8% Mortgages outstanding (period-end) £50.2bn £45.8bn £47.5bn Market share of mortgages outstanding 9.7% 9.6% 9.5% Competition in the mortgage market was evident throughout the half-year leading, as anticipated, to a lower net interest margin which resulted in pre-tax profit from Mortgages decreasing by £16 million, or 4 per cent, to £429 million from the first half of 1999, but increasing by £6 million, or 1 per cent, compared to the second half of 1999. In comparison to the second half of last year margins were stable. The efficiency ratio of the Group's total mortgage business was 23.7 per cent compared with 22.0 per cent in the first half of 1999. The Group continues to be one of the most efficient mortgage providers in the United Kingdom. Against the competitive background, the Group achieved in excess of its natural market share of net new lending. Gross new lending increased by 15 per cent to £5.4 billion, compared with £4.7 billion a year ago, and net new lending was £2.1 billion, significantly higher than £1.1 billion in the first half of last year. This represented an estimated market share of net new lending of 10.7 per cent, higher than our 9.7 per cent share of mortgages outstanding. Our pipeline of new business continues at high levels and we are confident that this will translate into strong gross lending over the next few months. C&G continues to benefit from mortgage sales distribution through the Lloyds TSB branch network, the IFA market and from the strength of the C&G brand. Once again the provision of a first class service has been a significant factor with independent financial advisers awarding C&G its fifth consecutive 5-star rating in the 1999 Financial Adviser service awards. Business levels sourced from intermediaries remain strong. A relatively low arrears position and the beneficial effect of house price increases have meant that bad debt provisions remained at a low level. New provisions were offset by releases and recoveries resulting in a net credit of £5 million for the half-year, compared with a charge of £4 million in the first half of 1999. The quality of our mortgage lending remains very satisfactory. Page 16 of 39 LLOYDS TSB GROUP Insurance and Investments (the life, pensions and unit trust businesses of Scottish Widows and Abbey Life; general insurance underwriting and broking; and Scottish Widows Investment Partnership) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Life and pensions Scottish Widows (including bancassurance) 230 103 131 Abbey Life 73 80 76 303 183 207 General insurance 289 218 243 Operating profit from Insurance* 592 401 450 Scottish Widows Investment Partnership 20 12 10 Total operating profit* 612 413 460 Short-term fluctuations in investment returns (page 36, note 7) (59) 12 16 Changes in economic assumptions (page 36, note 8) 127 - - * including 'normalised' investment returns based on long-term rates of investment return and excluding changes in the economic assumptions applied to our long-term assurance business Operating profit, including investment returns based on long- term rates of investment return, from Insurance and Investments increased by 48 per cent to £612 million from £413 million, largely as a result of the inclusion, since 3 March 2000, of Scottish Widows within our life and pensions business. Profit before tax from our life and pensions business increased by £120 million, or 66 per cent, to £303 million. Weighted sales of life, pensions and unit trusts increased by 28 per cent as the sale, on 1 February 2000, of the new business capability of Abbey Life was offset by the inclusion, from 3 March 2000, of Scottish Widows. Pre-tax profit from general insurance operations, comprising underwriting and broking, rose by £71 million, or 33 per cent, to £289 million, mainly as a result of continued strong revenue growth and an improvement in our claims experience. The Group has maintained its position as the leading distributor of personal lines insurance in the United Kingdom. The merger of Scottish Widows Investment Management and Hill Samuel Asset Management was completed on 30 June 2000, and the enlarged asset management operation was launched under a new brand, Scottish Widows Investment Partnership. The creation of Scottish Widows Investment Partnership, with in excess of £89 billion of funds under management, will enable the Group to become a leading player in the asset management industry. Pre-tax profit from investment management for the half-year was £20 million, up 67 per cent from £12 million in the first half of 1999. Page 17 of 39 LLOYDS TSB GROUP Insurance and Investments (continued) Life and pensions (including unit trusts) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m New business 100 67 67 Existing business 187 127 133 Investment earnings 90 16 22 Life and pensions distribution costs (88) (48) (51) 289 162 171 Unit trusts 73 57 81 Unit trust distribution costs (59) (36) (45) 14 21 36 Operating profit* 303 183 207 * including 'normalised' investment returns based on long-term rates of investment return (page 36, note 7) Weighted sales of life, pensions and unit trusts increased by 28 per cent to £352.5 million from £275.2 million in the first half of 1999 as a result of the inclusion, from 3 March 2000, of Scottish Widows. The withdrawal from sale of mortgage- related endowment policies slowed the sales of regular premium life policies. Scottish Widows is now the sole assurance brand in the Group and we expect to see a significant improvement in both branch sales and in sales derived via independent financial advisers, in the second half of the year. In the second half of 1999, the Group's results were adversely affected by an increase in the pension provision of £102 million for redress to past purchasers of pension policies, which raised the total provisions made for this purpose to £802 million. At 30 June 2000 £543 million of the £802 million provision had been used. We remain satisfied that no further provision should be made at this stage but will continue to review the adequacy of this provision. In addition, a £114 million provision was made within Abbey Life in 1998 for liabilities under certain unit-linked products with guaranteed annuity options written in the mid-1960s to the mid- 1980s. We continually review the adequacy of the provision at Abbey Life and remain satisfied that no further provision is necessary at this stage. Scottish Widows' approach to pensions with the option of a guaranteed annuity rate is fully in accordance with the contract terms of those policies and Scottish Widows has assets to match its liabilities in respect of guaranteed annuity options. Moreover, the assets are held in such a way that should the liabilities increase then the assets will also increase to reflect this. Page 18 of 39 LLOYDS TSB GROUP Insurance and Investments (continued) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Total new business premium income and unit trust sales: Regular premiums 71.2 69.5 59.9 Single premiums 1,298.8 790.2 1,085.5 Unit trusts 1,057.7 911.9 858.3 Weighted sales (regular + 1/10 single) 352.5 275.2 290.0 Scottish Widows (including bancassurance) Regular premiums: Life - mortgage related 11.1 16.5 14.9 - non-mortgage related 8.4 4.7 5.1 Pensions 44.4 17.3 10.9 Fund management 1.3 - - Health 2.7 2.6 2.3 Total regular premiums 67.9 41.1 33.2 Single premiums: Life 437.8 198.4 131.2 Annuities 126.1 47.7 54.0 Pensions 140.3 34.5 44.8 Fund management 572.9 382.0 697.0 Total single premiums 1,277.1 662.6 927.0 External unit trust sales: Regular payments 50.6 38.5 38.2 Single amounts 1,003.8 832.0 792.5 Total external unit trust sales 1,054.4 870.5 830.7 Abbey Life Regular premiums: Life - mortgage related 0.4 4.2 5.1 - non-mortgage related 0.7 5.7 6.8 Pensions 2.2 17.7 14.4 Health - 0.8 0.4 Total regular premiums 3.3 28.4 26.7 Single premiums: Life 3.5 14.8 32.2 Annuities 8.4 58.9 50.0 Pensions 9.8 53.9 76.3 Total single premiums 21.7 127.6 158.5 External unit trust sales: Regular payments 0.1 0.9 1.5 Single amounts 3.2 40.5 26.1 Total external unit trust sales 3.3 41.4 27.6 Total life funds under management 49,910 25,080 26,542 Page 19 of 39 LLOYDS TSB GROUP Insurance and Investments (continued) General Insurance Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Premium income from underwriting Creditor 69 65 71 Home 108 98 105 Health 26 28 27 Other - 1 - Re-insurance premiums (3) (2) (3) 200 190 200 Commissions from insurance broking Creditor 105 80 95 Home 17 18 17 Health 10 10 11 Other 59 42 54 191 150 177 Operating profit* 289 218 243 * including 'normalised' investment returns based on long-term rates of investment return (page 36, note 7) Operating profit, excluding short-term fluctuations in investment returns, from general insurance operations, comprising underwriting and broking, rose by £71 million, or 33 per cent, to £289 million. Income from creditor insurance increased by 20 per cent, reflecting higher personal sector loan values and higher sales of business loan protection. Sales of household policies increased by 8 per cent. The overall increase in sales, together with renewal business, produced a 27 per cent increase in commission income from broking and a 5 per cent increase in earned premium income from underwriting. Investment income increased by 7 per cent to £30 million. The overall claims ratio of 35.0 per cent was lower than in the first half of 1999 (43.8 per cent). Claims were £13 million, or 15 per cent, lower at £71 million than in the first half of last year. This reflected lower weather related claims following a mild winter, and lower unemployment claims. Page 20 of 39 LLOYDS TSB GROUP Wholesale Markets (banking, treasury, large value lease finance, long-term agricultural finance, share registration, venture capital, factoring and invoice discounting, and other related services for major UK and multinational companies, banks and financial institutions, and medium-sized UK businesses; and Lloyds UDT) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Net interest income 426 469 461 Other income 277 216 228 Total income 703 685 689 Operating expenses 285 275 289 Trading surplus 418 410 400 Provisions for bad and doubtful debts 34 50 25 Amounts written off fixed asset investments 4 4 3 Profit before tax 380 356 372 Efficiency ratio 40.5% 40.1% 41.9% Total assets (period-end) £61.7bn £62.3bn £61.5bn Total risk-weighted assets (period-end) £32.1bn £31.4bn £31.6bn Wholesale Markets pre-tax profit increased by £24 million, or 7 per cent, to £380 million. Provisions for bad and doubtful debts fell by £16 million to £34 million. Total assets were flat and risk-weighted assets grew by 2 per cent. Our Corporate and Financial Institutions' businesses, serving the larger corporate market and financial institutions, achieved record results. Corporate Banking's continuing focus on quality income growth ensured another strong performance. Bad debt provisions remained at a relatively low level. Lloyds TSB Leasing maintained its position as the largest 'big ticket' leasing company in the UK and Lloyds TSB Registrars further consolidated its market leadership position and continued to perform strongly as a result of higher corporate activity. Commercial Banking, serving the commercial middle market, continued to perform well, with revenue increases, tight cost control and lower provisions, all contributing to the achievement of record profits for the half-year. Agricultural Mortgage Corporation continued to expand its activity in the provision of long-term finance to farmers. Higher short-dated funding costs resulted in slightly lower income from Treasury sterling money market operations. The Group's activity in the derivative markets continues to remain focused on straight cash based products. Page 21 of 39 LLOYDS TSB GROUP International Banking (banking and financial services overseas in four main areas: The Americas, New Zealand, Europe and Offshore Banking; and Emerging Markets Debt) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Net interest income 379 368 366 Other income 194 199 179 Total income 573 567 545 Operating expenses 294 289 291 Trading surplus 279 278 254 Provisions for bad and doubtful debts 16 55 33 Profit before tax 263 223 221 Efficiency ratio 51.3% 51.0% 53.4% Total assets (period-end) £19.2bn £19.3bn £19.4bn Total risk-weighted assets (period-end) £11.7bn £11.7bn £11.6bn International Banking pre-tax profit was £40 million, or 18 per cent, higher at £263 million compared with the first half of 1999. Excluding the Emerging Markets Debt portfolio, pre-tax profit increased by £19 million, or 9 per cent, to £220 million. Excluding the EMD portfolio, pre-tax profit from International Banking represented 11 per cent of Group pre-tax profit of which 4 per cent related to our New Zealand business, 5 per cent to our Europe and offshore banking operations and 2 per cent to Latin America. Profits from New Zealand in local currency terms increased by 19 per cent. International private banking and the Group's offshore banking operations both showed improvements over the first half of 1999. Our consumer finance business in Brazil, Losango Consumer Finance, made a pre-tax profit of £22 million, compared with a profit of £13 million in the first half of 1999. The Emerging Markets Debt portfolio contributed £43 million, which included a release of provisions of £36 million following the repayment of debt by certain borrowers and some asset sales. This compared with a contribution of £22 million in the first half of 1999, which included a release of provisions of £15 million. At the end of June 2000 the Group's provisionable exposure to Emerging Market economies which is included in loans and advances was £1,350 million (December 1999: £1,328 million) against which provisions of £849 million (December 1999: £799 million) were held, giving cover of 63 per cent (December 1999: 60 per cent). Based on secondary market prices, the surplus of market value over net book value of the total Emerging Markets Debt portfolio (including advances, unapplied interest and collateralised bonds held as investments) was more than £700 million (December 1999: £700 million). Page 22 of 39 LLOYDS TSB GROUP Central group items (earnings on surplus capital, central costs and other unallocated items) Half-year to Half-year to 30 June 31 December 2000 1999 1999 £m £m £m Accrual for payment to Lloyds TSB Foundations (18) (15) (16) Earnings on surplus capital, central costs and other unallocated items 17 51 99 (1) 36 83 The reduction in earnings on surplus capital, central costs and other unallocated items in the first half of 2000 reflects the incorporation, for the first time, of the funding cost of the purchase of Scottish Widows (page 12). Page 23 of 39 MORE TO FOLLOW
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