Final Results - Pre-tax Profit Up 20%, Part 1

Lloyds TSB Group PLC 11 February 2000 PART 1 LLOYDS TSB GROUP 11 February 2000 LLOYDS TSB GROUP plc 1999 RESULTS HIGHLIGHTS Results - statutory basis Profit before tax up 20 per cent to £3,621 million from £3,015 million. Income up 11 per cent to £7,872 million. Economic profit increased by 25 per cent to £1,772 million. Earnings per share increased by 18 per cent to 46.2p. Total capital ratio further strengthened to 15.1 per cent; tier 1 capital ratio to 10.0 per cent. Final dividend of 18.5p per share, making a total of 26.6p for the year, an increase of 20 per cent. Results - excluding the impact of pension provisions and the loss/profit on the sale and closure of businesses. Profit before tax up 16 per cent to £3,849 million from £3,331 million. Income up 7 per cent to £7,974 million. Operating expenses reduced by 3 per cent. Trading surplus up 15 per cent to £4,601 million. Efficiency ratio further improved to 42.3 per cent from 46.4 per cent. Economic profit increased by 22 per cent to £1,968 million. Earnings per share up 16 per cent to 49.8p. Post-tax return on shareholders' equity 32.9 per cent. UK Retail Financial Services profit up £298 million, or 13 per cent, to £2,670 million, representing 69 per cent of total group profit. The Group announced an agreement with Scottish Widows providing for the transfer of Scottish Widows' business to the Lloyds TSB Group. Commenting on the results Lloyds TSB Group chairman, Sir Brian Pitman, said:- 1999 was another successful year for the Lloyds TSB Group, with record profits and earnings per share. This strong performance enables the board to recommend a final dividend of 18.5p per share, making a total of 26.6p for the year, an increase of 20 per cent. This is covered 1.7 times by earnings and reflects the confidence of the board in the prospects for the Group and the continued strong internal generation of capital. Page 1 of 42 LLOYDS TSB GROUP PRESENTATION OF RESULTS In 1998 two factors had a significant impact on Lloyds TSB Group's results on a statutory basis: the provision for redress to past purchasers of pension policies and the disposal of a number of businesses. In order to facilitate comparisons at that time, certain financial information and commentaries were presented on a Continuing Businesses basis which excluded the effect of these factors. In 1999 the impact of these issues was less significant and the Group's results have therefore been presented on a statutory basis. In addition, the impact of pension provisions and the sale and closure of businesses has been excluded, where appropriate, from commentaries and figures to facilitate performance comparisons. SUMMARY OF RESULTS 1999 1998 Increase (Decrease) RESULTS (statutory basis) £m £m % Total income 7,872 7,078 11 Operating expenses 3,373 3,472 (3) Trading surplus 4,499 3,606 25 Provisions for bad and doubtful debts 588 528 11 Profit before tax 3,621 3,015 20 Profit attributable to shareholders 2,514 2,120 19 Economic profit (page 38, note 2) 1,772 1,417 25 RESULTS (excluding pension £m £m provisions and loss/profit on sale and closure of businesses) Total income 7,974 7,478 7 Operating expenses 3,373 3,472 (3) Trading surplus 4,601 4,006 15 Provisions for bad and doubtful debts 588 528 11 Profit before tax 3,849 3,331 16 Profit attributable to shareholders 2,711 2,316 17 Economic profit 1,968 1,617 22 PER SHARE p p Earnings (statutory basis) 46.2 39.3 18 Earnings (excluding pension provisions and loss/profit on sale and closure of businesses) 49.8 42.9 16 Net assets 157 136 15 SHAREHOLDER VALUE Closing market price per share 774p 855p (9) Total market value of shareholders' equity £42.4bn £46.5bn (9) Dividends per share 26.6p 22.2p 20 PERFORMANCE MEASURES % % Post-tax return on average shareholders' equity (statutory basis) 30.5 30.2 Post-tax return on average shareholders' equity (excluding pension provisions and loss/profit on sale and closure of businesses) 32.9 33.2 Post-tax return on average assets* 1.70 1.53 Post-tax return on average risk- weighted assets 3.02 2.67 BALANCE SHEET £m £m Shareholders' equity 8,693 7,475 16 Total assets 176,091 167,997 5 RISK ASSET RATIOS % % Total capital 15.1 11.3 Tier 1 capital 10.0 8.7 * Assets exclude long-term assurance assets attributable to policyholders. Page 2 of 42 LLOYDS TSB GROUP GROUP CHIEF EXECUTIVE'S SUMMARY OF RESULTS We continue to pursue the Group's three strategic aims to be a leader in our chosen markets, to be first choice for our customers and to drive down day-to-day operational costs to enable us to further invest in the business. Whilst this has not been reflected in our share price during the year, by the end of 1999 the Group's total shareholder return since the merger of Lloyds Bank and TSB Group four years ago had grown by 27 per cent per annum, equivalent to doubling shareholder value every three years. During this time our share price has risen 134 per cent. Our business continued to make very good progress in 1999. Profit before tax on a statutory basis (page 8) rose by £606 million, or 20 per cent, to £3,621 million from £3,015 million in 1998, which included a £400 million pension provision and disposal gains totalling £84 million. 1999 figures included a further pension provision of £102 million, a £28 million provision for the closure of Lloyds TSB Securities Services, and a provision of £98 million for the sale of the new business capability of Abbey Life. Economic profit increased by 25 per cent to £1,772 million (page 38, note 2) and earnings per share increased by 18 per cent to 46.2p. The post-tax return on average shareholders' equity was 30.5 per cent, the post-tax return on assets improved to 1.70 per cent from 1.53 per cent and the post-tax return on average risk-weighted assets, a key measure of the efficient use of capital, improved to 3.02 per cent, up from 2.67 per cent in 1998 (page 32). Total income rose by 11 per cent while operating expenses were further reduced by 3 per cent, producing a 25 per cent increase in the trading surplus to £4,499 million. Customer lending and deposits continued to grow and, despite intensifying competition, the net interest margin held up well at 3.86 per cent. Excluding the impact of pension provisions and the sale and closure of businesses, profit before tax rose by £518 million, or 16 per cent, to £3,849 million from £3,331 million in 1998. Total income increased by 7 per cent and there was a 15 per cent increase in the trading surplus. The efficiency ratio improved further to 42.3 per cent from 46.4 per cent in 1998 (page 27). Shareholders' equity increased by 16 per cent (page 10), profit attributable to shareholders increased by 17 per cent and economic profit increased by 22 per cent. The post-tax return on average shareholders' equity was 32.9 per cent. Underlying operating expenses (page 28) have reduced by a further £66 million bringing total costs saved since the merger of Lloyds Bank and TSB Group and the integration of Lloyds Abbey Life to £417 million per annum, exceeding the £400 million per annum cost reduction target. Although this reduction in our costs compared to the 1995 base is a significant achievement, giving Lloyds TSB an important competitive advantage, competition in the financial services market is now so fierce that we must continuously drive to improve our operating efficiency whilst continuing to grow our revenues. In December 1999 we announced a revised Group structure based upon delivering a stronger customer focus to strengthen the continuous drive for revenue growth and further improvements in efficiency. We will continue to invest heavily in improving our services to customers to help deliver our extensive plans for revenue growth, and we have also identified additional opportunities to reduce further our operating costs. We have now begun a major new efficiency programme and the cost reductions from this programme, together with the expected revenue growth, are such that by 2002 we expect that the Group's efficiency ratio will be below 35 per cent, and we forecast further progress thereafter. The start of this efficiency programme will require a restructuring charge of up to £200 million in 2000 (page 39, note 6). Page 3 of 42 LLOYDS TSB GROUP The total charge for bad and doubtful debts (page 30) was 11 per cent higher at £588 million, compared with £528 million in 1998. The domestic charge increased to £501 million, largely due to some deterioration at the beginning of 1999 in the personal lending and credit card portfolios and higher provisions in our asset finance business, Lloyds UDT, mainly as a result of higher arrears and the decline in the residual value of second-hand cars. Provisions overseas decreased to £87 million from £165 million mainly as a result of a lower provisions charge from the Losango consumer finance business in Brazil. The Group's charge for bad and doubtful debts, expressed as a percentage of average lending, was 0.57 per cent compared to 0.56 per cent in 1998. At the end of the year specific provisions for bad debts for the Group totalled £1,762 million, representing over 160 per cent of non-performing loans (1998: 150 per cent). Excluding the impact of pension provisions and the sale of the new business capability of Abbey Life, profit before tax from UK Retail Financial Services (page 13), encompassing UK Retail Banking, Mortgages, and Insurance and Investments, increased by £298 million, or 13 per cent, to £2,670 million. This represents 69 per cent of total group profit (1998: 71 per cent). Pre-tax profit from UK Retail Banking (page 14) rose by £77 million, or 11 per cent, to £761 million. Growth in revenue of 7 per cent and tight control of costs was partly offset by increased bad debts. Pre-tax profit from Mortgages (page 15) increased by £163 million, or 22 per cent, to £903 million. In the face of aggressive competition during 1999, C&G was able to achieve an estimated market share of net new lending of 7.5 per cent, whilst substantially increasing its profitability. The efficiency ratio of the Group's total mortgage business further improved to 21.9 per cent, from 24.5 per cent in 1998. Pre-tax profit from Insurance and Investments (page 16), rose by £58 million, or 6 per cent, to £1,006 million, from £948 million. Strong revenue growth in the general insurance business offset a reduction of £27 million in profit before tax from our life and pensions businesses. Underlying profits in the life and pensions businesses, however, increased by £13 million from £401 million in 1998 to £414 million in 1999 (page 17). In Wholesale Markets (page 20), profit before tax, excluding the write-down of finance leases in 1998 and the £28 million provision in 1999 for the closure of Lloyds TSB Securities Services, was £70 million, or 10 per cent, higher at £799 million. Total revenue increased by 4 per cent to £1,437 million and, as a result of lower costs in both Treasury and Corporate and Institutional Banking, operating expenses fell by 9 per cent to £555 million, producing a 15 per cent increase in the trading surplus. In International Banking (page 21), profit before tax was £86 million higher at £434 million compared with 1998. In New Zealand we started to see the benefits of the successful integration of Countrywide Bank and The National Bank of New Zealand and profits were also up in the international private banking and offshore banking operations. Profits from our Latin American businesses held up well despite difficult economic conditions and our consumer finance business in Brazil, Losango, made a pre-tax profit of £31 million compared with a profit of £5 million in 1998. Page 4 of 42 LLOYDS TSB GROUP On 23 June 1999, the Group announced an agreement with Scottish Widows providing for the transfer of Scottish Widows' business to the Lloyds TSB Group. The transfer has been approved by Scottish Widows members and, subject to the sanction of the Court of Session in Edinburgh, the transfer is expected to be completed on schedule on 3 March 2000. The results of the Scottish Widows business will be consolidated in full with effect from 3 March 2000, however in order to provide an indication of the historic performance of the enlarged Group, pro forma financial information is shown on pages 34 to 37. Completion of the proposed transaction will bring together the life, pensions, unit trust and fund management businesses of Lloyds TSB and Scottish Widows and create a business capable of achieving greater sales, increased revenue growth and lower unit costs. This is a further manifestation of one of the Group's strategic aims to become a leader in its chosen markets, and the addition of Scottish Widows to the Lloyds TSB Group will enable the Group to achieve this aim in the rapidly growing long-term savings and pensions market. It will bring to the Group a powerful and leading brand, and expertise and presence in the important Independent Financial Adviser market. On 1 February 2000 the Group announced the sale of the new business capability of Abbey Life to Allied Dunbar for £100 million, of which £20 million is conditional upon the salesforce achieving agreed sales targets over the next two years. In the future, Abbey Life will focus on providing an efficient service to its existing 1.5 million customers and the only new business that will be undertaken will be in relation to increases to existing plans. The value of the in-force business, which is being retained by Lloyds TSB, was £1.2 billion at the end of December 1999. In 1999 the new business profitability of Abbey Life was £11 million and the disposal is likely to be earnings neutral for the Group. A provision of £98 million has been made in the 1999 accounts for the expected loss on the sale, including £80 million in respect of goodwill previously written off to reserves, and other asset write-offs. In June 1999 the national roll-out of the single Lloyds TSB brand was completed following the enactment of the Lloyds TSB Act 1998. This brought together over 2,300 former Lloyds and TSB branches under the Lloyds TSB name and has laid the foundations for the generation of increased revenue growth from higher sales, increased cost effectiveness from a simplified branch network and the move towards a single IT platform, and material service enhancements for our customers. We have continued to develop a number of alternative distribution channels in order to offer the broadest possible range of access points for our customers in order to improve service and to enhance revenue growth. PhoneBank, our telephone banking operation, is one of the largest in Europe with 1.6 million customers. It handled some 19 million calls during the year and was further enhanced with the launch, in March 1999, of PhoneBank Express which incorporates leading edge interactive voice recognition systems. PhoneBank Express now has some 500,000 registered users. Our supermarket banking operation, branded easibank, continues to expand and we now have 17 branches in ASDA stores or large shopping centres. Our Internet Banking Service has some 160,000 registered customers and we anticipate that by the end of the year 2000 some 1 million customers will be registered to use the service. In addition, in October 1999, we launched a free Internet Service Provider to give Gold Service customers free internet access, e-mail, and access to a range of on-line services and products. In March 1999 we successfully launched a new Internet Banking Service for business customers. Page 5 of 42 LLOYDS TSB GROUP The impact of e-commerce is considerably greater than just internet banking and the Group's e-commerce strategy is being further developed on the basis of four key themes. First, during 2000 we shall be further enhancing our current Internet Banking Service to UK personal customers by expanding our on-line capabilities. Second, we plan to launch a stand alone pan-European internet bank focused initially on Spain, with the objective of obtaining 1 million customers within 3-4 years, and it is our intention to introduce a similar stand alone internet bank in the UK towards the end of the year. Third, we shall be launching a range of trade facilitation (business to business) services to assist our corporate, commercial and small business customers. Finally, we plan to make greater use of internet technology to redesign our internal operating processes, to improve customer service and efficiency, and to realise significant cost savings over time. In March 1999 the Group announced an agreement with Post Office Counters Limited that allows personal customers of Lloyds TSB to carry out straightforward banking transactions at over 15,500 post offices in England and Wales. This is a significant enhancement to our customer service, allowing Lloyds TSB customers access to deposit and withdrawal services in many areas where we are not represented. The total capital ratio (page 32) further strengthened to 15.1 per cent and the tier 1 capital ratio increased to 10.0 per cent. This reflects both the strong internal generation of capital and the raising of some £2.4 billion of loan capital in anticipation of the completion of the Scottish Widows acquisition. Balance sheet assets (page 9) increased by £8 billion, or 5 per cent, to £176 billion, largely as a result of further growth in mortgages and other customer lending. Risk- weighted assets (page 32) increased to £84.2 billion from £83.3 billion at the end of 1998. Staff eligible to participate in the staff profit sharing scheme will receive 10.5 per cent of basic salary (1998: 9.5 per cent). The total payment will be £104 million (1998: £93 million). The four Lloyds TSB Foundations support registered charities throughout the UK that enable people, particularly disabled and disadvantaged people, to play a fuller role in society. The Foundations receive 1 per cent of the Group's pre-tax profit, averaged over 3 years, instead of the dividend on their shareholdings. In 2000 they will receive £31 million (1999: £27 million) to distribute to charities, making them in aggregate one of the largest general grant-giving organisations in the UK. Outlook 1999 saw a great deal of progress made on our three strategic aims, but significant opportunities lie ahead. Our first strategic aim is to be a leader in our chosen markets. The acquisition of Scottish Widows will greatly enhance our market position in the life assurance business. The combined business will immediately make Lloyds TSB the second largest life assurance and pensions provider in the UK. Our second strategic aim is to be first choice for our customers. We have a product range which is more competitive than ever before and, augmenting our comprehensive branch network, we have continued to extend our telephone banking and internet banking operations during the year. We aim to offer our customers the widest possible choice of when, where and how they want to transact their financial business, be it at the branch, over the telephone or through the internet. The extent and range of ways by which we serve our customers is second to none. Page 6 of 42 LLOYDS TSB GROUP We need constantly to improve our understanding of our customers' needs and to be able to respond to those needs. We have invested heavily in systems which help us to do this and we have put this information to good use in 1999. Our aim is to become world class in the management of our relationships with our customers. It is only by satisfying our customers needs and earning their trust by offering first class products and excellent service that we will gain the privilege of looking after more of their business, leading to improved revenue growth. This will remain the focus of our attention. In the meantime we will continue to seek further acquisition opportunities both in the UK and overseas. Strong revenue generation remains at the heart of our strategies, but being the lowest cost provider of services and products is also a key measure of a company's ability to obtain and sustain competitive advantage. Our third strategic aim is to drive down our day-to-day operating costs so that we will have more resources to reinvest in the business to improve our services and products. 1999 saw the successful attainment of the £400 million per annum cost saving target we promised as a result of the merger of Lloyds Bank and TSB Group, and the integration of Lloyds Abbey Life. We are committed to build on past success and to bring about further reductions in the early years of the new millennium, whilst at the same time further investing in business growth. The new efficiency programme will help to achieve this. The core fundamentals of our business remain strong: 1999 produced another record year of good quality earnings and we anticipate that Scottish Widows will join the Group in March 2000 to further enhance the Group's revenue growth prospects. As we strive to improve the Group's competitive advantage by focusing on our three strategic aims, we expect to continue to make strong progress this year, particularly in our core UK Retail Financial Services business, by further developing our strengths in customer relationship management and by expanding the Group's e-commerce strategy. The quality of our earnings remains high, our efficiency ratio continues to improve, revenue growth remains good and, by focusing on our core retail strengths, we are well positioned to continue delivering value for our customers, our staff and our shareholders. Peter Ellwood Group Chief Executive MORE TO FOLLOW FR TMMBTMMIBTFM
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