HSBC Bank PLC 2000 Results

HSBC Hldgs PLC 26 February 2001 HSBC Holdings plc NEWS RELEASE 2 (1) of (1) HSBC BANK plc 2000 RESULTS - HIGHLIGHTS * Pre-tax profit up 18.7 per cent to £2,046 million (£1,724 million in 1999). * Attributable profit up 12.0 per cent to £1,345 million (£1,201 million in 1999). * Operating profit before provisions up 10.2 per cent to £2,282 million (£2,070 million in 1999). * Return on average shareholders' funds (equity) of 18.7 per cent (25.9 per cent for 1999). * Cost:income ratio (excluding the amortisation of goodwill) of 55.8 per cent, slightly up from 54.3 per cent in 1999. * Total capital ratio of 10.7 per cent; tier 1 capital ratio of 6.5 per cent. Notes: The above highlights include the results for HSBC Republic and Credit Commercial de France. Effective 1 January 2000, a 50.8 per cent interest in HSBC Republic was acquired from HSBC Holdings plc. Following a restructuring, the bank's interest in the business was effectively increased to 97.4 per cent on 15 December 2000. A 100 per cent interest in Credit Commercial de France was acquired from HSBC Holdings plc, on 31 October 2000. Financial Review For the Year Ended 31 December 2000 Figures in £m 2000 1999 HSBC Bank excluding Acquisit- HSBC HSBC acquisitions ions^ Bank Bank Net interest income 2,488 228 2,716 2,391 Other operating income 2,404 301 2,705 2,146 Operating income 4,892 529 5,421 4,537 Operating expenses (2,676) (463) (3,139) (2,467) Operating profit before provisions 2,216 66 2,282 2,070 Bad and doubtful debts (252) 8 (244) (281) Provisions and amounts written off investments (20) (2) (22) (53) Operating profit 1,944 72 2,016 1,736 Other 30 (12) Profit on ordinary activities before tax 2,046 1,724 Tax on profit on ordinary activities (603) (518) Profit on ordinary activities after tax 1,443 1,206 Minority interests - equity (83) (5) - non equity (15) - Profit attributable to shareholders 1,345 1,201 Dividends (1,200) (1,147) Basic and diluted earnings per ordinary share (pence) 162.6 144.8 Cash earnings per ordinary share (pence)^^ 177.1 145.2 Total assets 185,203 106,468 Shareholders' funds (including non-equity interests) 14,684 4,868 % % Cost:income ratio (excluding the amortisation of goodwill) 55.8 54.3 Net interest margin 2.42 2.72 Return on average shareholders' funds (equity) 18.7 25.9 Capital ratios: - Total capital 10.7 11.3 - Tier 1 capital 6.5 6.8 ^ The operating profit of acquisitions (HSBC Republic and Credit Commercial de France) are after charging £42 million for the cost of funding the acquisitions and £111 million for the amortisation of goodwill. ^^ Cash earnings per share comprise basic earnings per share after adding back the impact of goodwill amortisation. Figures in £m 2000 1999 Results of principal business segments Operating profit before amortisation of goodwill of: - UK Banking 1,502 1,350 - International Banking 259 241 - Treasury and Capital Markets 188 148 - HSBC Republic 147 - - Credit Commercial de France (CCF) 36 - 2,132 1,739 Less goodwill amortisation^ (116) (3) Operating profit 2,016 1,736 Share of operating loss in associated undertakings (47) (34) Gains on disposal of investments and tangible fixed assets 77 22 Profit before tax 2,046 1,724 Tax on profit on ordinary activities (603) (518) Minority interests (98) (5) Profit attributable to shareholders 1,345 1,201 ^ Amortisation of goodwill relates to CCF, HSBC Republic and International Banking. In terms of the principal businesses: UK Banking Operating Profit was £1,502 million, 11 per cent higher than 1999. HSBC Bank's strategy is to build long term relationships and retain and attract customers through value for money products and a high quality service. The strategy is proving successful, resulting in higher sales of wealth management products. Product pricing was reduced decreasing revenue by over £50 million. For example, annual fees on the bank's credit card and gold Visa credit card were removed in 2000, benefiting 2.2 million customers in total at a cost of £10 million. Repricing of the mortgage book reduced interest cost to customers by £10 million and removing loan to valuation fees reduced revenue by over £3 million. The bank has no off-sale or superseded products paying lower rates of interest than equivalent new ones. From 1 January 2001, the bank has not charged its customers for withdrawing cash on debit cards from any UK ATM machine within the LINK network, nor are other banks' customers charged for using HSBC machines. The bank remains committed to community banking in the UK through its 1,663 branches. Developments focus on creating more time for branch staff to serve customers. Customers can choose to do their banking through branches, the telephone, the internet, interactive TV, mobile phones and ATMs. The bank aims to provide consistently high service across all channels. Telephone services were further enhanced and are becoming increasingly popular, with a 23 per cent increase in calls to 49 million in 2000. Internet banking (www.hsbc.co.uk), which was successfully launched in August, now has 340,000 registered customers. The service allows customers to pay bills, make payments, transfer money and view direct debits and standing orders, and a number of innovations are planned for the future. In 1999, the bank launched the UK's first nationally available TV banking service and over 126,000 customers had registered by the end of 2000. The bank is currently piloting mobile phone internet banking services and text messaging and plans to launch these services in 2001. In 2000, the bank made several significant enhancements to its products for personal customers. In July the bank took a major initiative in the mortgage market, introducing a CAT standard variable rate mortgage which guarantees a maximum rate of interest of 1 per cent above base rate. The bank was the first mortgage lender to transfer existing customers to a CAT standard product and this has increased mortgage retention and sales volumes. Almost 200,000 customers have benefited from lower rates of interest. Market share of net new mortgage business significantly increased from 2.1 per cent in the first half to 4.3 per cent in the second half. In 2000, a number of best value awards were received from What Mortgage magazine. A new Basic Bank Account was launched, reflecting HSBC's commitment to make banking facilities widely available. The bank continued to grow its wealth management business in 2000. Life, pensions and investments business continued to grow and HSBC is now one of the leading providers of term assurance, critical illness and income protection policies. In October the bank's range of unit trusts was successfully converted to Open Ended Investment Companies (OEICs). Pensions on stakeholder terms were introduced for new customers and pensions for existing customers have been re- priced to the same terms. HSBC Premier, the HSBC Group's first global premium banking service for personal customers, was launched in the UK in March. First Direct continued to grow in the year in an increasingly competitive market. It was again Britain's most recommended bank and had the highest customer satisfaction. First Direct has remained profitable, generating a pre-tax profit of £39 million compared with £50 million in 1999, following investment in the launch of its internet banking service (www.firstdirect.com) which now has 270,000 registered customers. First Direct recently completed the launch of 'capital', offering telephone-based independent financial advice and on-line and telephone access to investment and protection products, selected using strict criteria including performance, financial strength and customer service. The service also offers HSBC's CAT standard mortgage. HSBC's commercial banking operations extend across the whole of the UK business market and offer a full range of services including current accounts, deposits, lending, invoice finance and leasing, trade services, equity finance, cross- border payments and cash management. In 2000, several improvements were made to products and services for commercial customers. Over 67,000 customers use the bank's business telephone banking service. An internet banking service will be launched during 2001. HSBC continues to experience strong demand for Hexagon, its global electronic banking service for business customers with over 29,000 users, an increase of 29 per cent in the last 12 months. HSBC has a strong tradition as a trade services bank, and handled over 30 per cent of the import documentary credits opened in the UK during 2000. The bank has raised its profile within the UK exporting community through the sponsorship of the Government-backed 'Export Award for Smaller Businesses'. A service has been developed for business owners to manage their finances both as individuals and as businesses, whilst also focusing on the needs of their employees. The bank has been helping small businesses meet new stakeholder pension requirements. An internet-based proposition will be introduced in April 2001. The markets for the provision of banking services to small and medium sized enterprises are currently being considered by the Competition Commission, whose final report is due to be presented to the Secretary of State for Trade and Industry in June 2001. The bank's largest corporate and institutional clients are managed through specialist industry groups. Activities are co-ordinated across the HSBC Group, using its international network to win cross border business. The promotion of the HSBC brand, investment in European infrastructure and the acquisitions of CCF and Republic have opened new possibilities to supply core banking business, private banking and wealth management services. Significant progress was made during the year to align further corporate and institutional banking with investment banking to provide a full range of products and services to major clients. A new product, On-Line Account Manager was launched in 2000, providing market leading real-time internet reporting of information to financial institutions and major corporate clients. More new products and internet-based offerings are being developed to enhance the bank's service to customers. In 2001, a new service will be launched which reduces the inter-bank settlement risk associated with foreign exchange business. The bank's global custody division continues to grow strongly. As the leading UK custodian, it benefited from significant growth in the markets for fixed income and equity investments. Assets under custody grew by 12 per cent to £771 billion. Net interest income was £2,127 million, 6 per cent higher than 1999, generated by balance growth in personal and commercial current accounts, personal savings and personal and commercial lending. The bank's repricing of variable rate mortgages contributed to mortgage growth of £1.1 billion, with a decline in mortgage spread. Spread was also reduced on savings products, reflecting competitive pricing. The effect on margin of the reduction in spread was partly mitigated by greater benefit from free funds. Other operating income was £1,981 million, 8 per cent higher than 1999, primarily reflecting growth in wealth management income and higher card, corporate banking and global safe custody fees. Wealth management income showed a significant increase on 1999, up 14 per cent, from £444 million to £504 million. Within this, general insurance income increased by 7 per cent and private client income by 18 per cent. Life, pension and investment income increased by £37 million or 16 per cent, of which £10 million was the benefit of a reduction in the discount rate, used to calculate the net present value of future earnings inherent in policies in force, from 12.5 per cent to 11.5 per cent. Global safe custody fees increased by 36 per cent compared with 1999, benefiting from high transaction volumes in 2000, the acquisition of new customers and growth in assets under custody. Higher fee and other income was also generated by growth in personal current account and overdraft fees, increased card income and higher corporate banking fee income, mainly due to the bank's involvement in an active mergers and acquisitions market. Operating expenses increased by £170 million or 8 per cent to £2,317 million; the cost:income ratio remained at 56 per cent. Staff costs increased by £84 million or 7 per cent to £1,277 million, reflecting growth in staff numbers to support growth in the wealth management business and increased business volumes, in addition to the effect of annual pay increases and incentive costs. Additional IT staff have supported development projects integral to the continued improvement in customer service, particularly in relation to new delivery channels. As a result of business growth, the bank employed 3 per cent more staff on average during 2000. Non-staff costs increased by £86 million or 9 per cent. They were incurred primarily to support business development, including internet banking initiatives and continued branch services improvement. Increased business volumes also contributed to higher expenditure, including IT processing capacity. Increased marketing costs included higher card loyalty scheme costs. The charge for bad and doubtful debts was £262 million, £48 million or 15 per cent lower than in 1999. There was a reduction of £85 million in new provisions, with lower provisioning against corporate lending, mainly due to a small number of large provisions in 1999. Provisions were also lower against card balances and in First Direct. General provisions increased by £28 million, reflecting balance sheet growth. The credit environment remains satisfactory, but a small number of business and personal customers continue to face difficulties from market pressures and unforeseen changes in financial circumstances. Provisions for contingent liabilities were £18 million lower than 1999, mainly due to a lower charge for the amount of redress potentially payable to customers who may have been disadvantaged when transferring from or opting out of occupational pensions schemes. The bank's share of the results of associated undertakings was a loss of £50 million compared with a loss of £44 million in 1999. The losses reflect the bank's 20 per cent shareholding in British Interactive Broadcasting ('BiB') and the associated investment in building its digital interactive television services, Open... In July, the bank agreed to sell its investment in BiB to BSkyB, subject to regulatory approval from the Office of Fair Trading, which is under review currently. International Banking Operating profit before amortisation of goodwill was £259 million, an increase of £18 million or 7 per cent compared with 1999. International Banking carries out a varied range of financial services principally across Europe. The expansion of wealth management was the key business initiative in 2000. HSBC Bank International Limited, based in the Channel Islands is the group's specialist provider of offshore financial services, which produced an operating profit of £86 million. It broadened its distribution channels through the launch of an internet banking service (www.offshore.hsbc.com) providing multi-currency banking and investment services. The service now has online customers in over 150 countries. A new Capital Secured Growth Fund was launched, bringing total funds under management to £4.0 billion. In Greece, in support of the wealth management initiative, nine personal financial centres were opened. A multichannel direct broking service comprising internet, interactive voice response and personal service was also launched, and an innovative mortgage product and debit card were introduced. In January 2001, the bank announced the acquisition of the branch-based operations of Barclays Bank. New investment funds were launched in Greece, Spain and Turkey, with Turkey strengthening its distribution by opening five personal financial centres. In Spain, funds under management grew by 29 per cent and a pension fund service was established. A new private clients office was opened in South Africa. Turkey produced an operating profit of £53 million, in spite of major volatility in the local markets. HSBC Bank Malta reported an operating profit of £23 million before amortisation of goodwill. During 2000, Malta focused on becoming more customer driven and this involved the provision of commercial business centres, the introduction of a range of new products and services including personal loans by telephone, an equity-linked capital guaranteed product, new mortgage products and the refurbishment of the branch network. Net interest income was £264 million, 22 per cent higher than 1999 including a full year of income from Malta and increases from Offshore, reflecting increased deposits, and from Turkey, due to increased money market activity. Other operating income was £168 million, 15 per cent higher than 1999. This includes gains due to the successful launches of funds products globally from the Offshore Islands and a full year of income from Malta. Operating expenses before amortisation of goodwill were £186 million, 32 per cent higher than 1999, including a full year of Malta expenses and higher staff costs in Offshore, reflecting growth of staff numbers in support of business expansion. Treasury and Capital Markets Operating profit was £188 million, £40 million or 27 per cent higher than 1999. In 2000 there was good all round performance from foreign exchange, money market and fixed income activities, primarily customer-driven business through the HSBC Group's corporate client relationships. The Treasury and Capital Markets business serves the requirements of a diverse client base including corporations, institutional investors, private investors and central banks. Integrated activities utilise the balance sheet strength of the bank to provide a high quality, tailored service in foreign exchange, fixed income, money markets, exchange- traded futures and options. During the course of the year, the bank has successfully integrated the London Treasury and Capital Markets activities of the CCF Group and HSBC Republic. Net interest income was £97 million, 40 per cent lower than 1999. There was a decrease in spread mainly due to a reduction in earnings on money market business caused by a flattening of the yield curve and higher costs of short-term funding, together with the maturity of high yielding assets. Other operating income was £255 million, 61 per cent higher than 1999. Foreign exchange income increased by 45 per cent reflecting higher volumes, particularly in respect of customer activities. Much of this was realised from an increase in business in the regional treasury centres, where income increased by 40 per cent. Fixed income results also improved notably in gilts and derivatives activity, linking with an increase in debt origination. The currency options business also expanded during 2000 with an increased presence in the Euro zone following the absorption of former Republic Bank of New York trading activities. Operating expenses were £168 million, 5 per cent lower than 1999 due to improved operating efficiencies in the front and the back offices and transfers of business with other HSBC Group companies. HSBC Republic HSBC Republic provides private banking and trustee services for high net worth individuals with banks located in Switzerland, Monaco, Luxembourg and Guernsey. The creation of HSBC Republic to bring together the former Safra Republic Holdings businesses and HSBC's existing international private banking operations, was a principal focus of activity during 2000. The integration proceeded successfully without loss of clients, assets or personnel in the face of intense market competition for both clients and employees. As the business integration came to a natural close towards the end of 2000, HSBC Republic instituted a global strategy with strategic imperatives closely echoing the Group's client- focused approach. HSBC Republic's client base requires a highly differentiated service, provided through a combination of geographical support and specialised bankers, with expertise in areas such as sports and the media, diamonds and jewellery, technology and entrepreneurial activity. In support of front line private bankers substantial investment is being made in the development of a global investment advisory capability, benefiting from the recognised product development expertise available within the HSBC Group. Finally, HSBC Republic's investment in IT infrastructure begun in the second half and planned to continue throughout the next period, will end with the worldwide roll-out of an enhanced private banking system, supported from a global data centre located in Geneva. Operating profit before amortisation of goodwill was £147 million, after charging £36 million for the cost of funding the acquisition. Net interest income was £150 million. Customer deposits remained stable throughout the year, while challenging market conditions saw a slight fall in demand for leveraged investment facilities. Less interest rate risk was taken during 2000 and there was some reduction in margins, mainly due to a change in funding policies but also in response to aggressive competitor strategies. Other operating income was £153 million. Significantly higher volumes of client securities transactions early in the year contributed to commissions growth of £16 million. Foreign exchange trading was also strong, while gains on sales of securities were less than in 1999. Other operating income included a one-off gain on the purchase and early cancellation of subordinated debt. Operating expenses before the amortisation of goodwill were £160 million. Cost savings were made on the consolidation of operations in Switzerland. There was substantial investment in IT infrastructure. Credit Commercial de France The integration of CCF has proceeded smoothly since its acquisition. Benefits have already been realised in terms of increased revenues and favourable customer reaction. CCF's business and corporate objectives are closely aligned to those of HSBC. It has 682 branches and provides personal banking services to over one million predominantly mass- affluent customers. During 2000, a further 21 branches were opened and the acquisition of Banque Pelletier was completed. In addition to this strong focus on personal banking, CCF also provides value-added services to large corporates and has a well-regarded wealth management capability. The following commentary on underlying 2000 performance is based on CCF's French GAAP results adjusted to be on a comparable basis to the 1999 results. On a UK GAAP basis, CCF's operating profit before amortisation of goodwill was £36 million for the period owned by the bank. CCF's operating income increased 10 per cent and its pre-tax profit rose by 20 per cent compared with 1999. All major business lines contributed to this performance. In retail and commercial banking, operating income grew by 10 per cent and operating profit by 29 per cent reflecting higher volumes in the domestic network. This was primarily driven by 13 per cent growth in average retail banking sight balances and 16 per cent growth in average retail banking customer loans. Wealth management income also grew strongly. Fee and commission income grew by 15 per cent which represented 44 per cent of operating income. Operating income in corporate and investment banking grew by 14 per cent reflecting both strong demand for financing from large corporates and improved margins. The integration with HSBC has already had a favourable impact in the development of activities with major corporates, with a significant rise in the number of euro-denominated bond issues managed. Asset management and private banking operating income increased by 26 per cent. Growth was particularly robust in asset management where operating income was 36 per cent higher. Funds under management by CCF grew by 8 per cent to £52 billion despite the negative impact of market trends towards the end of the year. Consolidated Profit and Loss Account For the Year Ended 31 December 2000 Figures in £m 2000 1999 HSBC Bank excluding Acquisit- acquisitions ions HSBC Bank HSBC Bank Interest receivable 6440 1,359 7,799 5,653 Interest payable (3952) (1,131) (5,083) (3,262) Net interest income 2,488 228 2,716 2,391 Dividend Income 3 3 6 2 Fees and commissions receivable 1,987 255 2,242 1,851 Fees and commissions payable (364) (39) (403) (363) Dealing profits 312 42 354 201 Other operating income 466 40 506 455 Other income 2,404 301 2,705 2,146 Operating income 4,892 529 5,421 4,537 Administrative expenses (2,332) (327) (2,659) (2,151) Depreciation and amortisation - tangible fixed assets (339) (25) (364) (313) - goodwill (5) (111) (116) (3) Operating expenses 2,676 (463) (3,139) (2,467) Operating profit before provisions 2,216 66 2,282 2,070 Provisions - provisions for bad and doubtful debts (252) 8 (244) (281) - provisions for contingent liabilities and commitments (20) - (20) (50) Amounts written off fixed asset investments - (2) (2) (3) Operating profit 1,944 72 2,016 1,736 Share of operating loss in associated undertakings (47) (34) Gains on disposal of - investments 75 21 - tangible fixed assets 2 1 Profit on ordinary activities before tax 2,046 1,724 Tax on profit on ordinary activities (603) (518) Profit on ordinary activities after tax 1,443 1,206 Minority interests - equity (83) (5) - non equity (15) - Profit for the financial year attributable to shareholders 1,345 1,201 Dividends (including amounts attributable to non-equity shareholders) (1,200) (1,147) Retained profit for the year 145 54 Basic and diluted earnings per ordinary share (pence) 162.6 144.8 Consolidated Balance Sheet At 31 December 2000 Figures in £m 2000 1999 Assets Cash and balances at central banks 1,626 1,306 Items in the course of collection from other banks 2,430 1,776 Treasury bills and other eligible bills 5,699 4,026 Loans and advances to banks 29,821 12,226 Loans and advances to customers 80,521 57,592 Debt securities 34,185 14,836 Equity shares 1,968 99 Interests in associated undertakings 290 87 Intangible fixed assets 8,211 55 Tangible fixed assets 4,359 3,331 Other assets 13,698 9,903 Prepayments and accrued income 2,395 1,231 Total assets 185,203 106,468 Liabilities Deposits by banks 29,141 11,780 Customer accounts 102,188 66,094 Items in the course of transmission to other banks 1,431 1,139 Debt securities in issue 9,307 3,945 Other liabilities 18,404 13,179 Accruals and deferred income 2,776 1,051 Provisions for liabilities and charges - deferred taxation 621 509 - other provisions for liabilities and charges 717 489 Subordinated liabilities - undated loan capital 1,485 1,259 - dated loan capital 3,727 2,114 Minority interests - equity 161 41 - non-equity 561 - Called up share capital 797 797 Share premium account 11,063 1,986 Revaluation reserves 104 77 Profit and loss account 2,720 2,008 Shareholders' funds (including non- 14,684 4,868 equity interests) Total liabilities 185,203 106,468 Other Primary Financial Statement Figures in £m Statement of Total Consolidated Recognised Gains and Losses For the Year Ended 31 December 2000 2000 1999 Profit for the financial year attributable to shareholders 1,345 1,201 Unrealised surplus on revaluation of land and buildings 28 29 Exchange and other movements 608 5 Total recognised gains and losses for the year 1,981 1,235 Statement of Consolidated Cash Flows For the Year Ended 31 December 2000 Figures in £m 2000 1999 Net cash inflow from operating activities 2,687 7,297 Dividends received from associated undertakings 2 6 Returns on investments and servicing of finance Interest paid on finance leases and similar hire purchase contracts (11) (12) Interest paid on subordinated loan capital (268) (214) Dividends paid to minority interests (11) (1) Preference dividends paid (49) (44) Net cash (outflow) from returns on investments and servicing of finance (339) (271) Taxation paid (562) (506) Capital expenditure and financial investment: Purchase of investment securities (40,752) (27,825) Proceeds from sale of investment securities and amounts repaid 39,592 24,554 Purchase of tangible fixed assets (665) (419) Proceeds from sale of tangible fixed assets 78 80 Net cash (outflow) from capital expenditure and financial investments: (1,747) (3,610) Acquisitions and disposals Net cash outflow from acquisition of interest in subsidiary undertakings (8,027) (74) Purchase of interest in associated undertakings and other participating interests (23) (41) Proceeds from disposal of associated undertakings and other participating interests 88 4 Proceeds from disposal of subsidiary undertakings 21 - Net cash (outflow) from acquisitions and disposals (7,941) (111) Equity dividends paid (850) (1,150) Net cash (outflow)/inflow before financing (8,750) 1,655 Financing Issue of ordinary share capital 9,033 - Subordinated loan capital issued 1,077 238 Subordinated loan capital issued to minority interest 524 - Subordinated loan capital repaid (149) (295) Net cash inflow/(outflow) from financing 10,485 (57) Increase/(decrease) in cash 1,735 1,598 Note to the statement of consolidated cash flows Reconciliation of operating profit to net cash flow from operating activities Figures in £m 2000 1999 Operating profit 2,016 1,736 Change in prepayments and accrued income (398) 76 Change in accruals and deferred income 363 (89) Interest on finance leases and similar hire purchase contracts 11 12 Interest on subordinated loan capital 287 238 Depreciation and amortisation 480 316 Amortisation of discounts and premiums (25) 118 Provisions for bad and doubtful debts 244 281 Loans written off net of recoveries (227) (171) Provisions for liabilities and charges 84 136 Provisions utilised (102) (79) Amounts written off fixed asset investments - 3 Net cash inflow from trading activities 2,733 2,577 Change in items in the course of collection from other banks 68 267 Change in treasury bills and other eligible bills 145 (1,439) Change in loans and advances to banks (2,091) 255 Change in loans and advances to customers (4,932) (4,153) Change in other securities (2,839) 7,521 Change in other assets (449) 2,556 Change in deposits by banks (2,051) (171) Change in customer accounts 11,906 4,111 Change in items in the course of transmission to other banks (150) (77) Change in debt securities in issue (68) (1,094) Change in other liabilities 405 (3,008) Elimination of exchange differences and other non-cash movements 10 (48) Net cash inflow from operating activities 2,687 7,297 Additional Information Figures in £m 2000 1999 1. Other operating income Dividend income 6 2 Fees and commissions receivable 2,242 1,851 Fees and commissions payable (403) (363) 1,839 1,488 Dealing profits Foreign exchange 258 162 Interest rate derivatives 23 11 Debt securities 51 57 Equities and other trading 22 (29) 354 201 Operating lease income 316 314 Increase in the value of long-term assurance business attributable to shareholders 115 99 Other 75 42 Total other operating income 2,705 2,146 Figures in £m 2000 1999 2. Operating expenses Staff costs 1,681 1,372 Premises and equipment (excluding depreciation) 324 272 Other administrative expenses 654 507 Administrative expenses 2,659 2,151 Depreciation 364 313 Goodwill 116 3 Total operating expenses 3,139 2,467 Staff numbers at 31 December (full time equivalent) 61,923 45,742 Figures in £m 2000 1999 3. Provisions for bad and doubtful debts Loans and advances to customers Specific charge: New provisions UK Banking 340 425 International Banking 24 30 Treasury and Capital Markets - - HSBC Republic - - CCF 22 - 386 455 Releases and recoveries UK Banking (115) (124) International Banking (28) (53) Treasury and Capital Markets (4) (4) HSBC Republic - - CCF (23) - (170) (181) 216 274 General charge 27 7 Customers' bad and doubtful debt charge 243 281 Loans and advances to banks Specific charge net 1 - Total bad and doubtful debt charge 244 281 Figures in £m 2000 1999 4. Provisions against advances Loans and advances to customers Specific provisions 1,412 796 General provisions 528 358 1,940 1,154 Loans and advances to banks Specific provisions 19 7 Total 1,959 1,161 Interest in suspense 69 68 Non-performing loans and advances Banks 10 7 Customers 2,220 1,528 Total non-performing loans and advances(net of suspended interest) 2,230 1,535 Non-performing loans and advances to customers as a percentage of gross loans and advances to customers 2.7% 2.6% Customer specific provisions outstanding as a percentage of non-performing loans and advances to customers 63.6% 52.1% Total customer provisions cover as a percentage of non-performing loans and advances to customers 87.4% 75.5% 5. Acquisitions On 1 January 2000, a subsidiary of HSBC Bank plc acquired a 50.8 per cent interest in HSBC Republic Holdings (Luxembourg) S.A. from HSBC Holdings plc. HSBC Republic Holdings (Luxembourg) S.A., through its subsidiary undertakings, provides private banking and related services within Europe. On 31 October 2000, the bank acquired a 100 per cent interest in Credit Commercial de France S.A. ('CCF') from HSBC Holdings plc. CCF provides banking services primarily within France. As part of a HSBC Group restructuring of its European private banking interest, on 15 December 2000, the interest in HSBC Republic Holdings (Luxembourg) S.A. was exchanged for a 97.4 per cent interest in HSBC Private Banking Holdings (Suisse) S.A. HSBC Private Banking Holdings (Suisse) S.A. acquired HSBC Republic Bank (Suisse) S.A. and the other subsidiary undertakings of HSBC Republic Holdings (Luxembourg) S.A. Goodwill of £7,844 million arose on these acquisitions. 6. Basis of preparation The Accounting Policies adopted are consistent with those described in the 1999 Annual Report and Accounts. 7. Statutory accounts The information in this announcement does not constitute statutory accounts within the meaning of Section 240 of the Companies Act 1985. The statutory accounts for the year ended 31 December 2000, which are combined with HSBC Bank plc's Annual Report on Form 20-F to the US Securities and Exchange Commission, will be delivered to the Registrar of Companies in England and Wales in accordance with Section 242 of the Act. The auditors have reported on these accounts; their report was unqualified and did not contain a statement under Section 237(2) or (3) of the Act. 8. Subsequent event On 22 February 2001, the French Finance Ministry announced the sale of Banque Hervet to CCF for a consideration of FF 3.471 billion. 9. Other information Copies of this announcement are available from the Head of Group External Relations, HSBC Holdings plc, 10 Lower Thames Street, London EC3R 6AE, or from the paying agent for the US dollar-denominated preference shares, at the same address. HSBC Bank plc is a member of the Personal Investment Authority, the Investment Management Regulatory Organisation and The Securities and Futures Authority.
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