Household Int. 1H04 8-K

HSBC Holdings PLC 02 August 2004 : "The following is a Current Report on Form 8-K containing selected financial information for the quarter and six months ended 30 June 2004 filed with the United States Securities and Exchange Commission by Household International, Inc., a subsidiary of HSBC Holdings plc. Copies of the Form 8-K are available on Household International, Inc.'s website at www.Household.com and on the SEC website at www.sec.gov." ================================================================================ FORM 8-K UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ----------------- FORM 8-K ----------------- Pursuant to Section 13 or 15(d) of The Securities Exchange Act of 1934 Date of Report: August 2, 2004 ----------------- HOUSEHOLD INTERNATIONAL, INC. (Exact name of registrant as specified in its charter) ----------------- Delaware 1-8198 86-1052062 (State of incorporation) (Commission File Number) (IRS Employer Identification Number) 2700 Sanders Road, Prospect Heights, Illinois 60070 (Address of principal executive offices) (Zip Code) (847) 564-5000 Registrant's telephone number, including area code ================================================================================ Item 7. Financial Statements and Exhibits (a) Financial statements of businesses acquired. Not applicable. (b) Pro forma financial information. Not applicable. (c) Exhibits. No. Exhibit --- ------- 99 Quarterly Financial Supplement for the quarter ended June 30, 2004. Item 12. Results of Operations and Financial Condition Financial supplement pertaining to the financial results of Household International, Inc., for the quarter and six months ended June 30, 2004. The information shall not be deemed "filed" for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the Exchange Act), or otherwise incorporated by reference into any filing pursuant to the Securities Act of 1933, as amended, or the Exchange Act except as otherwise expressly stated in such a filing. 1 SIGNATURE Pursuant to the requirement of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized. HOUSEHOLD INTERNATIONAL, INC. (Registrant) By: /S/ PATRICK D. SCHWARTZ ------------------------------ Patrick D. Schwartz Vice President-General Counsel Treasury and Corporate Law Dated: August 2, 2004 2 Exhibit 99 (LOGO) HOUSEHOLD Quarterly Financial Supplement--June 30, 2004 Index Page No. ----- -------- Basis of Reporting.................................................... 2 Consolidated Statements of Income--Owned Basis: Three Months....................................................... 3 Six Months......................................................... 5 Receivables Analysis.................................................. 7 Financial Highlights--Managed Basis: Three Months....................................................... 8 Six Months......................................................... 9 Credit Quality/Credit Loss Reserves--Managed Basis.................... 10 Reconciliations to GAAP Financial Measures: Revenues, Average Interest-Earning Assets and Net Interest Income: Three Months................................................... 11 Six Months..................................................... 12 Selected Financial Ratios.......................................... 13 Credit Quality/Credit Loss Reserves: Two-Months-and-Over Contractual Delinquency.................... 14 Quarter-to-Date Charge-offs, Net of Recoveries................. 14 Real Estate Charge-offs and REO Expense........................ 16 Credit Loss Reserves........................................... 16 Nonperforming Assets........................................... 17 Basis of Reporting Non-GAAP Financial Measures This Quarterly Financial Supplement includes financial information which is presented on a non-GAAP basis as discussed below. Information included in this Quarterly Financial Supplement is intended to supplement and should not be considered a substitute for owned basis reporting. This Quarterly Financial Supplement should be read in conjunction with the owned basis information reported in our Quarterly Reports on Form 10-Q. See "Reconciliations to GAAP Financial Measures" for quantitative reconciliations of non-GAAP financial information to the equivalent owned basis GAAP financial information. Managed basis reporting We monitor our operations and evaluate trends on a managed basis (a non-GAAP financial measure), which assumes that securitized receivables have not been sold and are still on our balance sheet. We manage and evaluate our operations on a managed basis because the receivables that we securitize are subjected to underwriting standards comparable to our owned portfolio, are serviced by operating personnel without regard to ownership and result in a similar credit loss exposure for us. In addition, we fund our operations, review our operating results, and make decisions about allocating resources such as employees and capital on a managed basis. When reporting on a managed basis, net interest income, provision for credit losses and fee income related to receivables securitized are reclassified from securitization revenue in our owned statements of income into the appropriate caption. Additionally, charge-off and delinquency associated with these receivables are included in our managed basis credit quality statistics. Debt analysts, rating agencies and others also evaluate our operations on a managed basis for the reasons discussed above and have historically requested managed basis information from us. We believe that managed basis information enables investors and other interested parties to better understand the performance and quality of our entire managed loan portfolio and is important to understanding the quality of originations and the related credit risk inherent in our owned and securitized portfolios. As our securitized levels fall over time, managed basis and owned basis results will eventually converge and we will only report owned basis results. Operating results, percentages and ratios Certain percentages and ratios have been presented on an operating basis and have been calculated using "operating net income", a non-GAAP financial measure. "Operating net income" is net income excluding $167.3 million, after-tax, of HSBC acquisition related costs and other merger related items incurred by Household in the first quarter of 2003. This nonrecurring item is also excluded in calculating our operating basis efficiency ratios. We believe that excluding this nonrecurring item helps readers of our financial statements to better understand the results and trends of our underlying business. A reconciliation of net income to operating net income follows: Three Months Ended Six Months Ended ------------------ ----------------------- ($ millions) 6/30/04 3/31/04 6/30/03 6/30/04 6/30/03 ------------ ------- ------- ------- ------- ------- Net income.............................. $394.7 $481.1 $364.0 $875.8 $619.4 HSBC acquisition related costs and other merger related items incurred by Household, after-tax.................. -- -- -- -- 167.3 ------ ------ ------ ------ ------ Operating net income.................... $394.7 $481.1 $364.0 $875.8 $786.7 ====== ====== ====== ====== ====== Predecessor and Successor Periods Household's acquisition by HSBC on March 28, 2003 has resulted in a new basis of accounting reflecting the fair value of our assets and liabilities for the "successor" period beginning March 29, 2003. Information for all "predecessor" periods prior to the merger are presented using our historical basis of accounting, which impacts comparability with the "successor" period beginning March 29, 2003. To assist in the comparability of our financial results and to make it easier to discuss and understand our results of operations, this Quarterly Financial Supplement combines the "predecessor" period (January 1 to March 28, 2003) with the "successor" period (March 29 to June 30, 2003) to present "combined" results for the six months ended June 30, 2003. 2 Consolidated Statements of Income--Owned Basis Three Months % Change Three Months Ended from Prior -------------------------- ------------ 6/30/04 3/31/04 6/30/03 Qtr. Year -------- -------- -------- ----- ----- (dollars are in millions) Finance and other interest income.................... $2,650.3 $2,542.8 $2,504.1 4.2% 5.8% Interest expense..................................... 640.2 637.3 558.8 .5 14.6 -------- -------- -------- ----- ----- Net interest income.................................. 2,010.1 1,905.5 1,945.3 5.5 3.3 Provision for credit losses.......................... 997.4 927.8 1,039.3 7.5 (4.0) -------- -------- -------- ----- ----- Net interest income after provision for credit losses 1,012.7 977.7 906.0 3.6 11.8 -------- -------- -------- ----- ----- Other revenues: Securitization revenue............................ 253.0 333.7 282.6 (24.2) (10.5) Insurance revenue................................. 204.2 210.9 183.3 (3.2) 11.4 Investment income................................. 30.2 40.8 33.2 (26.0) (9.0) Fee income........................................ 247.2 267.6 259.7 (7.6) (4.8) Other income...................................... 178.9 301.9 131.5 (40.7) 36.0 -------- -------- -------- ----- ----- Total other revenues................................. 913.5 1,154.9 890.3 (20.9) 2.6 -------- -------- -------- ----- ----- Costs and expenses: Salaries and employee benefits.................... 457.4 485.8 488.6 (5.8) (6.4) Sales incentives.................................. 89.8 78.6 83.2 14.2 7.9 Occupancy and equipment expenses.................. 76.3 82.7 100.0 (7.7) (23.7) Other marketing expenses.......................... 131.2 131.7 135.2 (.4) (3.0) Other servicing and administrative expenses....... 198.1 226.1 263.7 (12.4) (24.9) Support services from HSBC affiliates............. 196.4 177.4 -- 10.7 100.0 Amortization of intangibles....................... 79.4 115.6 78.3 (31.3) 1.4 Policyholders' benefits........................... 93.2 112.8 98.4 (17.4) (5.3) HSBC acquisition related costs incurred by Household....................................... -- -- -- -- -- -------- -------- -------- ----- ----- Total costs and expenses............................. 1,321.8 1,410.7 1,247.4 (6.3) 6.0 -------- -------- -------- ----- ----- Income before income tax expense..................... 604.4 721.9 548.9 (16.3) 10.1 Income tax expense................................... 209.7 240.8 184.9 (12.9) 13.4 -------- -------- -------- ----- ----- Net income........................................... $ 394.7 $ 481.1 $ 364.0 (18.0) 8.4% ======== ======== ======== ===== ===== 3 Consolidated Statements of Income--Owned Basis Securitization Revenue Three Months Ended ----------------------- 6/30/04 3/31/04 6/30/03 ------- ------- ------- (in millions) Net initial gains.................. $ 22.3 $ 2.9 $ 32.3 Net replenishment gains............ 112.9 119.8 134.5 Servicing revenue and excess spread 117.8 211.0 115.8 ------ ------ ------ Total.............................. $253.0 $333.7 $282.6 ====== ====== ====== Receivables Securitized Three Months Ended ------------------------ 6/30/04 3/31/04 6/30/03 ------- ------- -------- (in millions) Auto finance............ $300.0 -- $ 596.3 MasterCard/Visa (1)..... 500.0 $50.0 -- Private label........... 190.0 -- 250.0 Personal non-credit card -- -- 305.0 ------ ----- -------- Total................... $990.0 $50.0 $1,151.3 ====== ===== ======== -------- (1) MasterCard and Visa are registered trademarks of MasterCard International, Incorporated and VISA USA Inc., respectively. 4 Consolidated Statements of Income--Owned Basis Six Months Six Months Ended -------------------- 6/30/04 6/30/03 (1) % Change -------- ----------- -------- (dollars are in millions) Finance and other interest income....................... $5,193.1 $5,049.1 2.9 % Interest expense........................................ 1,277.5 1,470.8 (13.1) -------- -------- ------ Net interest income..................................... 3,915.6 3,578.3 9.4 Provision for credit losses............................. 1,925.2 2,048.9 (6.0) -------- -------- ------ Net interest income after provision for credit losses... 1,990.4 1,529.4 30.1 -------- -------- ------ Other revenues: Securitization revenue............................... 586.7 723.7 (18.9) Insurance revenue.................................... 415.1 360.6 15.1 Investment income.................................... 71.0 114.5 (38.0) Fee income........................................... 514.8 556.8 (7.5) Other income......................................... 480.8 375.3 28.1 -------- -------- ------ Total other revenues.................................... 2,068.4 2,130.9 (2.9) -------- -------- ------ Costs and expenses: Salaries and employee benefits....................... 943.2 997.2 (5.4) Sales incentives..................................... 168.4 122.3 37.7 Occupancy and equipment expenses..................... 159.0 201.2 (21.0) Other marketing expenses............................. 262.9 278.7 (5.7) Other servicing and administrative expenses.......... 424.2 586.6 (27.7) Support services from HSBC affiliates................ 373.8 -- 100.0 Amortization of intangibles.......................... 195.0 92.6 100+ Policyholders' benefits.............................. 206.0 192.4 7.1 HSBC acquisition related costs incurred by Household. -- 198.2 (100.0) -------- -------- ------ Total costs and expenses................................ 2,732.5 2,669.2 2.4 -------- -------- ------ Income before income tax expense........................ 1,326.3 991.1 33.8 Income tax expense...................................... 450.5 371.7 21.2 -------- -------- ------ Net income.............................................. $ 875.8 $ 619.4 41.4% ======== ======== ====== HSBC acquisition related costs incurred by Household.... -- 167.3 (100.0) -------- -------- ------ Operating net income (2)................................ $ 875.8 $ 786.7 11.3% ======== ======== ====== -------- (1) To assist in the comparability of our financial results, the "predecessor" period (January 1 to March 28, 2003) has been combined with the "successor" period (March 29 to June 30, 2003) to present "combined" results for the six months ended June 30, 2003. See "Basis of Reporting" for additional information regarding the "successor" period and "predecessor" period. (2) Operating net income is a non-GAAP financial measure which is provided for comparison of our operating trends and should be read in conjunction with our owned basis GAAP financial information. See "Basis of Reporting" for a discussion on the use of non-GAAP financial information and "Reconciliations to GAAP Financial Measures" for quantitative reconciliations to the equivalent GAAP basis financial measure. 5 Consolidated Statements of Income--Owned Basis Securitization Revenue Six Months Ended --------------- 6/30/04 6/30/03 ------- ------- (in millions) Net initial gains.................. $ 25.2 $ 67.6 Net replenishment gains............ 232.7 271.4 Servicing revenue and excess spread 328.8 384.7 ------ ------ Total.............................. $586.7 $723.7 ====== ====== Receivables Securitized Six Months Ended ----------------- 6/30/04 6/30/03 -------- -------- (in millions) Auto finance............ $ 300.0 $1,007.1 MasterCard/Visa......... 550.0 320.0 Private label........... 190.0 250.0 Personal non-credit card -- 815.0 -------- -------- Total................... $1,040.0 $2,392.1 ======== ======== 6 Receivables Analysis End-of-Period Receivables % Change from Prior ------------ 6/30/04 3/31/04 6/30/03 Qtr. Year ---------- ---------- ---------- ----- ----- (dollars are in millions) Owned receivables: Real estate secured..................... $ 56,033.0 $ 52,440.2 $ 49,756.2 6.9 % 12.6 % Auto finance............................ 5,459.1 4,936.3 2,576.3 10.6 100+ MasterCard/Visa......................... 10,815.9 10,787.9 9,368.6 .3 15.4 Private label........................... 12,759.3 11,759.1 12,060.1 8.5 5.8 Personal non-credit card................ 14,019.2 13,343.4 14,115.2 5.1 (.7) Commercial and other.................... 345.9 383.1 430.6 (9.7) (19.7) ---------- ---------- ---------- ----- ----- Total owned receivables.................... 99,432.4 93,650.0 88,307.0 6.2 12.6 ---------- ---------- ---------- ----- ----- Receivables serviced with limited recourse: Real estate secured..................... 175.3 182.1 237.0 (3.7) (26.0) Auto finance............................ 3,877.1 4,092.5 5,285.3 (5.3) (26.6) MasterCard/Visa......................... 9,345.2 9,535.7 9,604.8 (2.0) (2.7) Private label........................... 4,722.7 5,261.3 4,261.3 (10.2) 10.8 Personal non-credit card................ 4,715.1 5,285.3 4,879.8 (10.8) (3.4) ---------- ---------- ---------- ----- ----- Total receivables serviced with limited recourse................................. 22,835.4 24,356.9 24,268.2 (6.2) (5.9) ---------- ---------- ---------- ----- ----- Managed receivables: (1) Real estate secured..................... 56,208.3 52,622.3 49,993.2 6.8 12.4 Auto finance............................ 9,336.2 9,028.8 7,861.6 3.4 18.8 MasterCard/Visa......................... 20,161.1 20,323.6 18,973.4 (.8) 6.3 Private label........................... 17,482.0 17,020.4 16,321.4 2.7 7.1 Personal non-credit card (2)............ 18,734.3 18,628.7 18,995.0 .6 (1.4) Commercial and other.................... 345.9 383.1 430.6 (9.7) (19.7) ---------- ---------- ---------- ----- ----- Total managed receivables.................. $122,267.8 $118,006.9 $112,575.2 3.6 % 8.6 % ========== ========== ========== ===== ===== -------- (1) Managed basis reporting is a non-GAAP financial measure. See "Basis of Reporting" for a discussion on the use of non-GAAP financial information. (2) Personal non-credit card receivables are comprised of the following: 6/30/04 3/31/04 6/30/03 --------- --------- --------- (in millions) Domestic personal unsecured.. $ 9,787.0 $ 9,658.6 $10,076.3 Union Plus personal unsecured 576.6 640.4 862.0 Personal homeowner loans..... 4,555.6 4,580.3 4,742.0 Foreign unsecured............ 3,815.1 3,749.4 3,314.7 --------- --------- --------- Total........................ $18,734.3 $18,628.7 $18,995.0 ========= ========= ========= 7 Financial Highlights--Managed Basis (1) Revenues, Average Interest-Earning Assets and Net Interest Income Three Months % Change Three Months Ended from Prior ------------------------------------------------------- ------------- 6/30/04 (2) 3/31/04 (2) 6/30/03 (2) Qtr. Year ---------- ----- ---------- ----- ---------- ----- ----- ----- (dollars are in millions) Finance and other interest income.... $ 3,416.6 10.95% $ 3,416.6 10.94% $ 3,368.1 11.67% -- % 1.4% Interest expense..................... 767.9 2.46 772.0 2.47 704.5 2.44 (.5) 9.0 ---------- ----- ---------- ----- ---------- ----- ----- ----- Net interest income.................. 2,648.7 8.49% 2,644.6 8.47% 2,663.6 9.23% .2 (.6) Provision for credit losses.......... 1,145.4 1,180.9 1,656.3 (3.0) (30.8) ---------- ---------- ---------- ----- ----- Net interest income after provision for credit losses................... $ 1,503.3 $ 1,463.7 $ 1,007.3 2.7% 49.2% ========== ========== ========== ===== ===== Other revenues: Insurance revenue................ $ 204.2 $ 210.9 $ 183.3 (3.2)% 11.4% Investment income................ 30.2 40.8 33.2 (26.0) (9.0) Fee income....................... 445.1 464.9 427.0 (4.3) 4.2 Securitization revenue........... (435.5) (349.6) 14.0 24.6 (100+) Other income..................... 178.9 301.9 131.5 (40.7) 36.0 ---------- ---------- ---------- ----- ----- Total other revenues................. $ 422.9 $ 668.9 $ 789.0 (36.8)% (46.4)% ========== ========== ========== ===== ===== Average managed receivables Real estate secured.............. $ 54,398.0 $ 52,164.8 $ 48,619.4 4.3 % 11.9% Auto finance..................... 9,177.5 8,902.0 7,601.4 3.1 20.7 MasterCard/Visa.................. 20,211.7 20,823.0 18,788.8 (2.9) 7.6 Private label.................... 17,362.5 17,470.5 15,816.7 (.6) 9.8 Personal non-credit card......... 18,567.6 18,857.3 19,049.7 (1.5) (2.5) Commercial and other............. 366.9 391.0 442.8 (6.2) (17.1) Purchase accounting fair value adjustments..................... 346.4 390.5 580.8 (11.3) (40.4) ---------- ---------- ---------- ----- ----- Average managed receivables.......... $120,430.6 $118,999.1 $110,899.6 1.2 % 8.6% Average noninsurance investments......................... 3,727.9 5,313.2 3,949.5 (29.8) (5.6) Other interest-earning assets........ 647.1 641.2 626.2 .9 3.3 ---------- ---------- ---------- ----- ----- Average managed interest-earning assets.............................. $124,805.6 $124,953.5 $115,475.3 (.1)% 8.1% ========== ========== ========== ===== ===== Selected Financial Ratios: Return on average managed assets.............................. 1.12% 1.33% 1.08% (15.8)% 3.7% Efficiency ratio..................... 41.3 40.6 34.3 1.7 20.4 Net interest margin.................. 8.49 8.47 9.23 .2 (8.0) Risk adjusted revenue................ 6.86 7.11 7.26 (3.5) (5.5) ---------- ---------- ---------- ----- ----- -------- (1) Managed basis reporting is a non-GAAP financial measure. See "Basis of Reporting" for a discussion on the use of non-GAAP financial information and "Reconciliations to GAAP Financial Measures" for quantitative reconciliations to the equivalent GAAP basis financial measure. (2) % Columns: comparison to average managed interest-earning assets, annualized. 8 Financial Highlights--Managed Basis (1) Revenues, Average Interest-Earning Assets and Net Interest Income Six Months Six Months Ended ------------------------------------ 6/30/04 (2) 6/30/03 (3) (2) % Change ---------- ----- ----------- ----- -------- (dollars are in millions) Finance and other interest income.................... $ 6,833.2 10.94% $ 6,791.1 11.85% .6 % Interest expense..................................... 1,539.9 2.46 1,768.9 3.09 (12.9) ---------- ----- ---------- ----- ----- Net interest income.................................. 5,293.3 8.48% 5,022.2 8.76% 5.4 Provision for credit losses.......................... 2,326.3 3,073.2 (24.3) ---------- ---------- ----- Net interest income after provision for credit losses $ 2,967.0 $ 1,949.0 52.2% ========== ========== ===== Other revenues: Insurance revenue................................ $ 415.1 $ 360.6 15.1% Investment income................................ 71.0 114.5 (38.0) Fee income....................................... 910.0 878.8 3.6 Securitization revenue........................... (785.1) (17.9) 100+ Other income..................................... 480.8 375.3 28.1 ---------- ---------- ----- Total other revenues................................. $ 1,091.8 $ 1,711.3 (36.2)% ========== ========== ===== Average managed receivables Real estate secured.............................. $ 53,281.4 $ 47,688.0 11.7% Auto finance..................................... 9,039.7 7,482.1 20.8 MasterCard/Visa.................................. 20,517.4 18,732.6 9.5 Private label.................................... 17,416.5 15,327.9 13.6 Personal non-credit card......................... 18,712.5 19,223.9 (2.7) Commercial and other............................. 379.0 450.6 (15.9) Purchase accounting fair value adjustments....... 368.4 318.9 15.5 ---------- ---------- ----- Average managed receivables.......................... $119,714.9 $109,224.0 9.6% Average noninsurance investments..................... 4,520.5 4,750.7 (4.8) Other interest-earning assets........................ 644.1 623.0 3.4 ---------- ---------- ----- Average managed interest-earning assets.............. $124,879.5 $114,597.7 9.0% ========== ========== ===== Selected Financial Ratios: Return on average managed assets..................... 1.23% .96% 28.1% Efficiency ratio..................................... 40.9 37.9 7.9 Net interest margin.................................. 8.48 8.76 (3.2) Risk adjusted revenue................................ 6.98 7.22 (3.3) Excluding Nonrecurring Items/Operating Basis: Return on average managed assets..................... 1.23 1.21 1.7 Efficiency ratio..................................... 40.9 34.8 17.5 ---------- ---------- ----- -------- (1) Managed basis reporting is a non-GAAP financial measure. See "Basis of Reporting" for a discussion on the use of non-GAAP financial information and "Reconciliations to GAAP Financial Measures" for quantitative reconciliations to the equivalent GAAP basis financial measure. (2) % Columns: comparison to average managed interest-earning assets, annualized. (3) To assist in the comparability of our financial results, the "predecessor" period (January 1 to March 28, 2003) has been combined with the "successor" period (March 29 to June 30, 2003) to present "combined" results for the six months ended June 30, 2003. See "Basis of Reporting" for additional information regarding the "successor" period and "predecessor" period. 9 Credit Quality/Credit Loss Reserves--Managed Basis (1) Two-Months-and-Over Contractual Delinquency As a percent of managed consumer 6/30/04 3/31/04 6/30/03 receivables, excludes commercial. --------- --------- --------- Real estate secured.................................................... 3.41 % 3.89 % 4.31 % Auto finance........................................................... 3.03 2.63 3.08 MasterCard/Visa........................................................ 4.21 4.35 4.19 Private label.......................................................... 4.81 4.98 5.16 Personal non-credit card............................................... 9.81 10.36 10.04 --------- --------- --------- Total.................................................................. 4.70 % 5.06 % 5.30 % ========= ========= ========= Quarter-to-Date Charge-offs, Net of Recoveries As a percent of average managed consumer 6/30/04 3/31/04 6/30/03 receivables, annualized, excludes commercial. --------- --------- --------- Real estate secured.................................................... 1.04 % 1.15 % 1.03 % Auto finance........................................................... 5.04 7.81 6.69 MasterCard/Visa........................................................ 7.62 7.08 7.90 Private label.......................................................... 4.92 5.06 6.26 Personal non-credit card............................................... 11.00 11.21 9.92 --------- --------- --------- Total.................................................................. 4.57 % 4.88 % 4.89 % ========= ========= ========= Real estate charge-offs and REO expense as a percent of average managed real estate secured receivables...................................... 1.47 % 1.63 % 1.46 % ========= ========= ========= Credit Loss Reserves 6/30/04 3/31/04 6/30/03 --------- --------- --------- (dollars are in millions) Reserves for managed receivables at beginning of quarter............... $ 5,911.5 $ 6,166.6 $ 5,259.3 Provision for credit losses............................................ 1,145.4 1,180.9 1,656.3 Charge-offs, net of recoveries......................................... (1,367.1) (1,441.9) (1,343.5) Other, net............................................................. 8.9 5.9 66.8 --------- --------- --------- Reserves for managed receivables at end of quarter..................... $ 5,698.7 $ 5,911.5 $ 5,638.9 ========= ========= ========= Reserves as a percent of managed receivables........................... 4.66 % 5.01 % 5.01 % --------- --------- --------- Nonperforming Assets 6/30/04 3/31/04 6/30/03 --------- --------- --------- (dollars are in millions) Nonaccrual managed receivables......................................... $ 3,506.4 $ 3,726.7 $ 3,703.2 Accruing managed receivables 90 or more days delinquent................ 1,133.9 1,208.0 1,140.1 Renegotiated commercial loans.......................................... 1.5 1.5 1.5 --------- --------- --------- Total nonperforming managed receivables................................ 4,641.8 4,936.2 4,844.8 Real estate owned...................................................... 624.2 656.4 486.3 --------- --------- --------- Total nonperforming assets............................................. $ 5,266.0 $ 5,592.6 $ 5,331.1 ========= ========= ========= Managed credit loss reserves as a percent of nonperforming managed receivables.......................................................... 122.8 % 119.8 % 116.4 % --------- --------- --------- -------- (1) Managed basis reporting is a non-GAAP financial measure. See "Basis of Reporting" for a discussion on the use of non-GAAP financial information and "Reconciliations to GAAP Financial Measures" for quantitative reconciliations to the equivalent GAAP basis financial measure. 10 Reconciliation to GAAP Financial Measures Revenues, Average Interest-Earning Assets and Net Interest Income Three Months Three Months Ended 6/30/04 Three Months Ended 3/31/04 ------------------------------------ ----------------------------------- Serviced with Serviced with Limited Limited Owned Recourse (1) Managed Owned Recourse (1) Managed ---------- ------------- ---------- --------- ------------- ---------- (dollars are in millions) Finance and other interest income...... $ 2,650.3 $ 766.3 $ 3,416.6 $ 2,542.8 $ 873.8 $ 3,416.6 Interest expense...... 640.2 127.7 767.9 637.3 134.7 772.0 ---------- --------- ---------- --------- --------- ---------- Net interest income............... 2,010.1 638.6 2,648.7 1,905.5 739.1 2,644.6 Provision for credit losses............... 997.4 148.0 1,145.4 927.8 253.1 1,180.9 ---------- --------- ---------- --------- --------- ---------- Net interest income after provision for credit losses........ $ 1,012.7 $ 490.6 $ 1,503.3 $ 977.7 $ 486.0 $ 1,463.7 ========== ========= ========== ========= ========= ========== Other revenues: Securitization revenue........... $ 253.0 $ (688.5) $ (435.5) $ 333.7 $ (683.3) $ (349.6) Insurance revenue........... 204.2 -- 204.2 210.9 -- 210.9 Investment income............ 30.2 -- 30.2 40.8 -- 40.8 Fee income......... 247.2 197.9 445.1 267.6 197.3 464.9 Other income....... 178.9 -- 178.9 301.9 -- 301.9 ---------- --------- ---------- --------- --------- ---------- Total other revenues............. $ 913.5 $ (490.6) $ 422.9 $ 1,154.9 $ (486.0) $ 668.9 ========== ========= ========== ========= ========= ========== Average receivables: Real estate secured............ $ 54,220.1 $ 177.9 $ 54,398.0 $51,976.2 $ 188.6 $ 52,164.8 Auto finance........ 5,197.2 3,980.3 $ 9,177.5 4,511.2 4,390.8 8,902.0 MasterCard/Visa..... 10,912.7 9,299.0 $ 20,211.7 11,129.0 9,694.0 20,823.0 Private label....... 12,249.0 5,113.5 $ 17,362.5 12,209.2 5,261.3 17,470.5 Personal non-credit card............... 13,570.5 4,997.1 $ 18,567.6 13,114.6 5,742.7 18,857.3 Commercial and other.............. 366.9 -- $ 366.9 391.0 -- 391.0 Purchase accounting fair value adjustments........ 346.4 -- $ 346.4 390.5 -- 390.5 ---------- --------- ---------- --------- --------- ---------- Average receivables.......... $ 96,862.8 $23,567.8 $120,430.6 $93,721.7 $25,277.4 $118,999.1 Average noninsurance investments.......... 3,727.9 -- 3,727.9 5,313.2 -- 5,313.2 Other interest-earning assets............... 647.1 -- 647.1 641.2 -- 641.2 ---------- --------- ---------- --------- --------- ---------- Average interest- earning assets....... $101,237.8 $23,567.8 $124,805.6 $99,676.1 $25,277.4 $124,953.5 ========== ========= ========== ========= ========= ========== Net interest income as a percentage of average interest- earning assets....... 7.94% 10.84% 8.49% 7.65% 11.70% 8.47% ========== ========= ========== ========= ========= ========== Three Months Ended 6/30/03 ----------------------------------- Serviced with Limited Owned Recourse (1) Managed --------- ------------- ---------- Finance and other interest income...... $ 2,504.1 $ 864.0 $ 3,368.1 Interest expense...... 558.8 145.7 704.5 --------- --------- ---------- Net interest income............... 1,945.3 718.3 2,663.6 Provision for credit losses............... 1,039.3 617.0 1,656.3 --------- --------- ---------- Net interest income after provision for credit losses........ $ 906.0 $ 101.3 $ 1,007.3 ========= ========= ========== Other revenues: Securitization revenue........... $ 282.6 $ (268.6) $ 14.0 Insurance revenue........... 183.3 -- 183.3 Investment income............ 33.2 -- 33.2 Fee income......... 259.7 167.3 427.0 Other income....... 131.5 -- 131.5 --------- --------- ---------- Total other revenues............. $ 890.3 $ (101.3) $ 789.0 ========= ========= ========== Average receivables: Real estate secured............ $48,333.2 $ 286.2 $ 48,619.4 Auto finance........ 2,436.5 5,164.9 7,601.4 MasterCard/Visa..... 9,109.6 9,679.2 18,788.8 Private label....... 11,836.0 3,980.7 15,816.7 Personal non-credit card............... 14,080.9 4,968.8 19,049.7 Commercial and other.............. 442.8 -- 442.8 Purchase accounting fair value adjustments........ 580.8 -- 580.8 --------- --------- ---------- Average receivables.......... $86,819.8 $24,079.8 $110,899.6 Average noninsurance investments.......... 3,949.5 -- 3,949.5 Other interest-earning assets............... 626.2 -- 626.2 --------- --------- ---------- Average interest- earning assets....... $91,395.5 $24,079.8 $115,475.3 ========= ========= ========== Net interest income as a percentage of average interest- earning assets....... 8.51% 11.93% 9.23% ========= ========= ========== -------- (1) When reporting on a managed basis, finance and other interest income, interest expense, provision for credit losses and fee income related to securitized receivables are reclassified from securitization revenue in our owned statements of income into the appropriate caption. 11 Reconciliation to GAAP Financial Measures Revenues, Average Interest-Earning Assets and Net Interest Income Six Months Six Months Ended 6/30/04 Six Months Ended 6/30/03 ------------------------------------ ----------------------------------- Serviced with Serviced with Limited Limited Owned Recourse (1) Managed Owned Recourse (1) Managed ---------- ------------- ---------- --------- ------------- ---------- (dollars are in millions) Finance and other interest income.................... $ 5,193.1 $ 1,640.1 $ 6,833.2 $ 5,049.1 $ 1,742.0 $ 6,791.1 Interest expense............ 1,277.5 262.4 1,539.9 1,470.8 298.1 1,768.9 ---------- --------- ---------- --------- --------- ---------- Net interest income......... 3,915.6 1,377.7 5,293.3 3,578.3 1,443.9 5,022.2 Provision for credit losses. 1,925.2 401.1 2,326.3 2,048.9 1,024.3 3,073.2 ---------- --------- ---------- --------- --------- ---------- Net interest income after provision for credit losses.................... $ 1,990.4 $ 976.6 $ 2,967.0 $ 1,529.4 $ 419.6 $ 1,949.0 ========== ========= ========== ========= ========= ========== Other revenues: Securitization revenue... $ 586.7 $(1,371.8) $ (785.1) $ 723.7 $ (741.6) $ (17.9) Insurance revenue........ 415.1 -- 415.1 360.6 -- 360.6 Investment income........ 71.0 -- 71.0 114.5 -- 114.5 Fee income............... 514.8 395.2 910.0 556.8 322.0 878.8 Other income............. 480.8 -- 480.8 375.3 -- 375.3 ---------- --------- ---------- --------- --------- ---------- Total other revenues........ $ 2,068.4 $ (976.6) $ 1,091.8 $ 2,130.9 $ (419.6) $ 1,711.3 ========== ========= ========== ========= ========= ========== Average receivables: Real estate secured...... $ 53,098.1 $ 183.3 $ 53,281.4 $47,359.2 $ 328.8 $ 47,688.0 Auto finance............. 4,854.4 4,185.3 9,039.7 2,302.4 5,179.7 7,482.1 MasterCard/Visa.......... 11,020.8 9,496.6 20,517.4 8,995.6 9,737.0 18,732.6 Private label............ 12,229.1 5,187.4 17,416.5 11,549.0 3,778.9 15,327.9 Personal non-credit card................... 13,342.5 5,370.0 18,712.5 14,130.8 5,093.1 19,223.9 Commercial and other..... 379.0 -- 379.0 450.6 -- 450.6 Purchase accounting fair value adjustments...... 368.4 -- 368.4 318.9 -- 318.9 ---------- --------- ---------- --------- --------- ---------- Average receivables......... $ 95,292.3 $24,422.6 $119,714.9 $85,106.5 $24,117.5 $109,224.0 Average noninsurance investments............... 4,520.5 -- 4,520.5 4,750.7 -- 4,750.7 Other interest-earning assets.................... 644.1 -- 644.1 623.0 -- 623.0 ---------- --------- ---------- --------- --------- ---------- Average interest-earning assets.................... $100,456.9 $24,422.6 $124,879.5 $90,480.2 $24,117.5 $114,597.7 ========== ========= ========== ========= ========= ========== Net interest income as a percentage of average interest-earning assets... 7.80% 11.28% 8.48% 7.91% 11.97% 8.76% ========== ========= ========== ========= ========= ========== -------- (1) When reporting on a managed basis, finance and other interest income, interest expense, provision for credit losses and fee income related to securitized receivables are reclassified from securitization revenue in our owned statements of income into the appropriate caption. 12 Reconciliation to GAAP Financial Measures Selected Financial Ratios Three Months Ended Six Months Ended ---------------------------------- ---------------------- 6/30/04 3/31/04 6/30/03 6/30/04 6/30/03 ---------- ---------- ---------- ---------- ---------- (dollars are in millions) Return on Average Common Shareholder's(s') Equity: Net income......................................... $ 394.7 $ 481.1 $ 364.0 $ 875.8 $ 619.4 Dividends on preferred stock................... (17.9) (17.9) (18.5) (35.7) (40.8) ---------- ---------- ---------- ---------- ---------- Net income available to common shareholders........ $ 376.8 $ 463.2 $ 345.5 $ 840.1 $ 578.6 HSBC acquisition related costs incurred by Household......................................... -- -- -- -- 167.3 ---------- ---------- ---------- ---------- ---------- Operating net income available to common shareholders...................................... $ 376.8 $ 463.2 $ 345.5 $ 840.1 $ 745.9 ---------- ---------- ---------- ---------- ---------- Average common shareholder's(s') equity............ $ 17,345.2 $ 16,800.4 $ 14,830.9 $ 17,072.8 $ 12,181.7 ---------- ---------- ---------- ---------- ---------- Return on average common shareholder's(s') equity............................................ 8.7 % 11.0 % 9.3 % 9.8 % 9.5 % Return on average common shareholder's(s') equity, operating basis................................... 8.7 11.0 9.3 9.8 12.2 ========== ========== ========== ========== ========== Return on Average Assets: Net income......................................... $ 394.7 $ 481.1 $ 364.0 $ 875.8 $ 619.4 Operating net income............................... 394.7 481.1 364.0 875.8 786.7 ---------- ---------- ---------- ---------- ---------- Average assets: Owned basis.................................... $117,523.2 $119,461.5 $110,363.7 $118,492.4 $105,400.8 Serviced with limited recourse................. 23,567.8 25,277.4 24,079.8 24,422.6 24,117.5 ---------- ---------- ---------- ---------- ---------- Managed basis.................................. $141,091.0 $144,738.9 $134,443.5 $142,915.0 $129,518.3 ---------- ---------- ---------- ---------- ---------- Return on average owned assets..................... 1.34 % 1.61 % 1.32 % 1.48 % 1.18 % Return on average owned assets, operating basis.... 1.34 1.61 1.32 1.48 1.49 Return on average managed assets................... 1.12 1.33 1.08 1.23 .96 Return on average managed assets, operating basis............................................. 1.12 1.33 1.08 1.23 1.21 ========== ========== ========== ========== ========== Efficiency Ratio: Total costs and expenses less policyholders' benefits.......................................... $ 1,228.6 $ 1,297.9 $ 1,149.0 $ 2,526.5 $ 2,476.8 HSBC acquisition related costs incurred by Household..................................... -- -- -- -- (198.2) ---------- ---------- ---------- ---------- ---------- Total costs and expenses less policyholders' benefits, excluding nonrecurring items........ $ 1,228.6 $ 1,297.9 $ 1,149.0 $ 2,526.5 $ 2,278.6 ---------- ---------- ---------- ---------- ---------- Net interest income and other revenues less policyholders' benefits: Owned basis.................................... $ 2,830.4 $ 2,947.6 $ 2,737.2 $ 5,778.0 $ 5,516.8 Serviced with limited recourse................. 148.0 253.1 617.0 401.1 1,024.3 ---------- ---------- ---------- ---------- ---------- Managed basis.................................. $ 2,978.4 $ 3,200.7 $ 3,354.2 $ 6,179.1 $ 6,541.1 ---------- ---------- ---------- ---------- ---------- Owned basis efficiency ratio....................... 43.4 % 44.0 % 42.0 % 43.7 % 44.9 % Owned basis efficiency ratio, operating basis...... 43.4 44.0 42.0 43.7 41.3 Managed basis efficiency ratio..................... 41.3 40.6 34.3 40.9 37.9 Managed basis efficiency ratio, operating basis.... 41.3 40.6 34.3 40.9 34.8 ========== ========== ========== ========== ========== Managed Basis Risk Adjusted Revenue: Net interest income................................ $ 2,648.7 $ 2,644.6 $ 2,663.6 $ 5,293.3 $ 5,022.2 Other revenues, excluding securitization revenue... 858.4 1,018.5 775.0 1,876.9 1,729.2 Less: Net charge-offs.............................. (1,367.1) (1,441.9) (1,343.5) (2,809.0) (2,615.9) ---------- ---------- ---------- ---------- ---------- Risk adjusted revenue.............................. $ 2,140.0 $ 2,221.2 $ 2,095.1 $ 4,361.2 $ 4,135.5 Average interest-earning assets.................... 124,805.6 124,953.5 115,475.3 124,879.5 114,597.7 ---------- ---------- ---------- ---------- ---------- Managed basis risk adjusted revenue................ 6.86 % 7.11 % 7.26 % 6.98 % 7.22 % ========== ========== ========== ========== ========== 13 Reconciliation to GAAP Financial Measures Credit Quality/Credit Loss Reserves Two-Months-and-Over Quarter-to-Date Charge-offs, Contractual Delinquency Net of Recoveries -------------------------------------------------- ---------------------------------- Two-Months-and-Over Consumer Two-Months-and-Over Average Contractual Receivables Contractual Net Consumer Net Delinquency Outstanding Delinquency Charge-offs Receivables Charge-offs ------------------- ----------- ------------------- ----------- ----------- ----------- (dollars are in millions) June 30, 2004 Owned: First mortgage............ $ 1.6 $ 28.7 5.57% $ .3 $ 39.4 3.05% Real estate secured....... 1,897.1 56,033.0 3.39 141.5 54,220.1 1.04 Auto finance.............. 116.0 5,459.1 2.12 39.6 5,197.3 3.05 MasterCard/Visa........... 631.1 10,815.9 5.83 270.3 10,912.7 9.91 Private label............. 638.1 12,759.3 5.00 155.0 12,249.0 5.06 Personal non-credit card.. 1,250.5 14,019.2 8.92 359.2 13,570.5 10.59 -------- ---------- ----- -------- ---------- ----- Total..................... $4,534.4 $ 99,115.2 4.57% $ 965.9 $ 96,189.0 4.02% ======== ========== ===== ======== ========== ===== Serviced with Limited Recourse: Real estate secured....... $ 20.8 $ 175.3 11.87% $ .3 $ 177.9 .67% Auto finance.............. 167.2 3,877.1 4.31 76.0 3,980.2 7.64 MasterCard/Visa........... 216.8 9,345.2 2.32 114.9 9,299.0 4.94 Private label............. 202.1 4,722.7 4.28 58.6 5,113.5 4.58 Personal non-credit card.. 587.1 4,715.1 12.45 151.3 4,997.1 12.11 -------- ---------- ----- -------- ---------- ----- Total..................... $1,194.0 $ 22,835.4 5.23% $ 401.1 $ 23,567.7 6.81% ======== ========== ===== ======== ========== ===== Managed: First mortgage............ $ 1.6 $ 28.7 5.57% $ .3 $ 39.4 3.05% Real estate secured....... 1,917.9 56,208.3 3.41 141.8 54,398.0 1.04 Auto finance.............. 283.2 9,336.2 3.03 115.6 9,177.5 5.04 MasterCard/Visa........... 847.9 20,161.1 4.21 385.2 20,211.7 7.62 Private label............. 840.2 17,482.0 4.81 213.6 17,362.5 4.92 Personal non-credit card.. 1,837.6 18,734.3 9.81 510.5 18,567.6 11.00 -------- ---------- ----- -------- ---------- ----- Total..................... $5,728.4 $121,950.6 4.70% $1,367.0 $119,756.7 4.57% ======== ========== ===== ======== ========== ===== March 31, 2004 Owned: First mortgage............ $ 2.2 $ 31.8 6.92% $ .4 $ 33.5 4.78% Real estate secured....... 2,030.7 52,440.2 3.87 149.1 51,976.2 1.15 Auto finance.............. 82.8 4,936.3 1.68 52.4 4,511.2 4.65 MasterCard/Visa........... 636.9 10,787.9 5.90 240.9 11,129.0 8.66 Private label............. 632.5 11,759.1 5.38 161.4 12,209.2 5.29 Personal non-credit card.. 1,285.8 13,343.4 9.64 366.2 13,114.6 11.17 -------- ---------- ----- -------- ---------- ----- Total..................... $4,670.9 $ 93,298.7 5.01% $ 970.4 $ 92,973.7 4.17% ======== ========== ===== ======== ========== ===== Serviced with Limited Recourse: Real estate secured....... $ 18.3 $ 182.1 10.05% $ .5 $ 188.6 1.06% Auto finance.............. 155.0 4,092.5 3.79 121.5 4,390.8 11.07 MasterCard/Visa........... 246.6 9,535.7 2.59 127.7 9,694.0 5.27 Private label............. 215.4 5,261.3 4.09 59.6 5,261.3 4.53 Personal non-credit card.. 645.0 5,285.3 12.20 162.2 5,742.7 11.30 -------- ---------- ----- -------- ---------- ----- Total..................... $1,280.3 $ 24,356.9 5.26% $ 471.5 $ 25,277.4 7.46% ======== ========== ===== ======== ========== ===== Managed: First mortgage............ $ 2.2 $ 31.8 6.92% $ .4 $ 33.5 4.78% Real estate secured....... 2,049.0 52,622.3 3.89 149.6 52,164.8 1.15 Auto finance.............. 237.8 9,028.8 2.63 173.9 8,902.0 7.81 MasterCard/Visa........... 883.5 20,323.6 4.35 368.6 20,823.0 7.08 Private label............. 847.9 17,020.4 4.98 221.0 17,470.5 5.06 Personal non-credit card.. 1,930.8 18,628.7 10.36 528.4 18,857.3 11.21 -------- ---------- ----- -------- ---------- ----- Total..................... $5,951.2 $117,655.6 5.06% $1,441.9 $118,251.1 4.88% ======== ========== ===== ======== ========== ===== 14 Reconciliation to GAAP Financial Measures Credit Quality/Credit Loss Reserves (Continued) Two-Months-and-Over Quarter-to-Date Charge-offs, Contractual Delinquency Net of Recoveries -------------------------------------------------- ---------------------------------- Two-Months-and-Over Consumer Two-Months-and-Over Average Contractual Receivables Contractual Net Consumer Net Delinquency Outstanding Delinquency Charge-offs Receivables Charge-offs ------------------- ----------- ------------------- ----------- ----------- ----------- (dollars are in millions) June 30, 2003 Owned: First mortgage......... $ 3.7 $ 38.9 9.51% $ -- $ 40.2 -- % Real estate secured.... 2,125.0 49,756.2 4.27 124.1 48,333.2 1.03 Auto finance........... 64.1 2,576.3 2.49 32.3 2,436.5 5.30 MasterCard/Visa........ 559.5 9,368.6 5.97 237.5 9,109.6 10.43 Private label.......... 656.9 12,060.1 5.45 189.8 11,836.0 6.41 Personal non-credit card.................. 1,324.8 14,115.2 9.39 347.5 14,081.0 9.87 -------- ---------- ----- -------- ---------- ----- Total.................. $4,734.0 $ 87,915.3 5.38% $ 931.2 $ 85,836.5 4.34% ======== ========== ===== ======== ========== ===== Serviced with Limited Recourse: Real estate secured.... $ 28.9 $ 237.0 12.19% $ 1.0 $ 286.2 1.40% Auto finance........... 178.4 5,285.3 3.38 94.9 5,165.0 7.35 MasterCard/Visa........ 235.2 9,604.8 2.45 133.5 9,679.2 5.52 Private label.......... 185.4 4,261.3 4.35 57.9 3,980.7 5.82 Personal non-credit card.................. 583.0 4,879.8 11.95 125.0 4,968.7 10.06 -------- ---------- ----- -------- ---------- ----- Total.................. $1,210.9 $ 24,268.2 4.99% $ 412.3 $ 24,079.8 6.85% ======== ========== ===== ======== ========== ===== Managed: First mortgage......... $ 3.7 $ 38.9 9.51% $ -- $ 40.2 -- % Real estate secured.... 2,153.9 49,993.2 4.31 125.1 48,619.4 1.03 Auto finance........... 242.5 7,861.6 3.08 127.2 7,601.5 6.69 MasterCard/Visa........ 794.7 18,973.4 4.19 371.0 18,788.8 7.90 Private label.......... 842.3 16,321.4 5.16 247.7 15,816.7 6.26 Personal non-credit card.................. 1,907.8 18,995.0 10.04 472.5 19,049.7 9.92 -------- ---------- ----- -------- ---------- ----- Total.................. $5,944.9 $112,183.5 5.30% $1,343.5 $109,916.3 4.89% ======== ========== ===== ======== ========== ===== 15 Reconciliation to GAAP Financial Measures Credit Quality/Credit Loss Reserves (Continued) Serviced with Owned Limited Recourse Managed --------- ---------------- ---------- (dollars are in millions) Real Estate Charge-offs and REO Expense: Three months ended June 30, 2004 Real estate charge-offs and REO expense............ $ 199.4 $ .3 $ 199.7 Average real estate secured receivables............ 54,220.1 177.9 54,398.0 --------- --------- ---------- Real estate charge-offs and REO expense as a percentage of average real estate secured receivables....................................... 1.47% 0.67% 1.47% ========= ========= ========== Three months ended March 31, 2004 Real estate charge-offs and REO expense............ $ 212.1 $ .5 $ 212.6 Average real estate secured receivables............ 51,976.2 188.6 52,164.8 --------- --------- ---------- Real estate charge-offs and REO expense as a percentage of average real estate secured receivables....................................... 1.63% 1.06% 1.63% ========= ========= ========== Three months ended June 30, 2003 Real estate charge-offs and REO expense............ $ 176.3 $ 1.0 $ 177.3 Average real estate secured receivables............ 48,333.2 286.2 48,619.4 --------- --------- ---------- Real estate charge-offs and REO expense as a percentage of average real estate secured receivables....................................... 1.46% 1.40% 1.46% ========= ========= ========== Credit Loss Reserves: Three months ended June 30, 2004 Reserves for receivables at beginning of quarter... $ 3,753.0 $ 2,158.5 $ 5,911.5 Provision for credit losses........................ 997.4 148.0 1,145.4 Charge-offs, net of recoveries..................... (965.9) (401.2) (1,367.1) Other, net......................................... 10.2 (1.3) 8.9 --------- --------- ---------- Reserves for receivables at end of quarter......... $ 3,794.7 $ 1,904.0 $ 5,698.7 ========= ========= ========== Receivables........................................ $99,432.4 $22,835.4 $122,267.8 Credit loss reserves as a percent of receivables... 3.82% 8.34% 4.66% --------- --------- ---------- Three months ended March 31, 2004 Reserves for receivables at beginning of quarter... $ 3,793.1 $ 2,373.5 $ 6,166.6 Provision for credit losses........................ 927.8 253.1 1,180.9 Charge-offs, net of recoveries..................... (970.4) (471.5) (1,441.9) Other, net......................................... 2.5 3.4 5.9 --------- --------- ---------- Reserves for receivables at end of quarter......... $ 3,753.0 $ 2,158.5 $ 5,911.5 ========= ========= ========== Receivables........................................ $93,650.0 $24,356.9 $118,006.9 Credit loss reserves as a percent of receivables... 4.01% 8.86% 5.01% --------- --------- ---------- Three months ended June 30, 2003 Reserves for receivables at beginning of quarter... $ 3,483.1 $ 1,776.2 $ 5,259.3 Provision for credit losses........................ 1,039.3 617.0 1,656.3 Charge-offs, net of recoveries..................... (931.2) (412.3) (1,343.5) Other, net......................................... 67.4 (.6) 66.8 --------- --------- ---------- Reserves for receivables at end of quarter......... $ 3,658.6 $ 1,980.3 $ 5,638.9 ========= ========= ========== Receivables........................................ $88,307.0 $24,268.2 $112,575.2 Credit loss reserves as a percent of receivables... 4.14% 8.16% 5.01% --------- --------- ---------- 16 Reconciliation to GAAP Financial Measures Credit Quality/Credit Loss Reserves (Continued) Serviced with Owned Limited Recourse Managed -------- ---------------- -------- (dollars are in millions) Nonperforming Assets: June 30, 2004 Nonaccrual receivables............................... $2,832.5 $ 673.9 $3,506.4 Accruing receivables 90 or more days delinquent...... 849.6 284.3 1,133.9 Renegotiated commercial loans........................ 1.5 -- 1.5 -------- -------- -------- Total nonperforming receivables...................... 3,683.6 958.2 4,641.8 Real estate owned.................................... 624.2 -- 624.2 -------- -------- -------- Total nonperforming assets........................... $4,307.8 $ 958.2 $5,266.0 ======== ======== ======== Credit loss reserves as a percent of nonperforming receivables......................................... 103.0% -- 122.8% -------- -------- -------- March 31, 2004 Nonaccrual receivables............................... $3,003.2 $ 723.5 $3,726.7 Accruing receivables 90 or more days delinquent...... 876.1 331.9 1,208.0 Renegotiated commercial loans........................ 1.5 -- 1.5 -------- -------- -------- Total nonperforming receivables...................... 3,880.8 1,055.4 4,936.2 Real estate owned.................................... 656.4 -- 656.4 -------- -------- -------- Total nonperforming assets........................... $4,537.2 $1,055.4 $5,592.6 ======== ======== ======== Credit loss reserves as a percent of nonperforming receivables......................................... 96.7% -- 119.8% -------- -------- -------- June 30, 2003 Nonaccrual receivables............................... $3,021.2 $ 682.0 $3,703.2 Accruing receivables 90 or more days delinquent...... 843.8 296.3 1,140.1 Renegotiated commercial loans........................ 1.5 -- 1.5 -------- -------- -------- Total nonperforming receivables...................... 3,866.5 978.3 4,844.8 Real estate owned.................................... 486.3 -- 486.3 -------- -------- -------- Total nonperforming assets........................... $4,352.8 $ 978.3 $5,331.1 ======== ======== ======== Credit loss reserves as a percent of nonperforming receivables......................................... 94.6% -- 116.4% -------- -------- -------- 17 : This information is provided by RNS The company news service from the London Stock Exchange
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