2/4: HK&S Bk Corp FY03 PT 1

HSBC Holdings PLC 01 March 2004 THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED 2003 CONSOLIDATED RESULTS - HIGHLIGHTS •Operating profit before provisions up 4.2 per cent to HK$37,341 million (HK$35,821 million in 2002). •Pre-tax profit up 3.4 per cent to HK$34,797 million (HK$33,661 million in 2002). •Attributable profit up 2.5 per cent to HK$25,797 million (HK$25,167 million in 2002). •Return on average shareholders' funds of 27.4 per cent (29.2 per cent in 2002). •Assets up 15.0 per cent to HK$2,148.7 billion (HK$1,868.7 billion at the end of 2002). •Total capital ratio of 12.1 per cent; tier 1 capital ratio of 10.3 per cent (12.7 per cent and 9.8 per cent at 31 December 2002). •Cost:income ratio of 39.1 per cent (38.6 per cent for 2002). Results Comment by David Eldon, Chairman Pre-tax profit for 2003 was 3.4 per cent higher at HK$34,797 million, a creditable achievement in a difficult year. A strong treasury performance by our Corporate, Investment Banking and Markets business, a 22.6 per cent increase in other operating income in Personal Financial Services, and continuing development of our insurance businesses in the region, helped offset the impact of low interest rates on the deposit spread. A major factor in achieving these results has been the restructuring of our businesses over the past five years as the group has increasingly focused on the provision of Personal Financial Services to its wide and varied customer base. In support of this there has been a significant increase in customer-facing staff with, in 2003 alone, an additional 360 such jobs created in Hong Kong. This sharpening of our customer focus has enabled us to develop products best suited to our customer base and the rapidly changing market, such as capital guaranteed and structured products. This restructuring has enabled the group to grow other operating income over the past five years by 53.5 per cent, with strong growth in income from trade finance, insurance, and unit trust sales. There has also been a significant increase in the cards business with receivables doubling over the same period. The growth in income arising from these initiatives, coupled with strict cost control, has offset the effect of falling net interest margins on the residential mortgage book, and on deposit spreads. Highlights for the year include: •Wealth management and insurance income grew by 37.4 per cent and 59.6 per cent in 2003, respectively. •The group increased sales of new life business by 59.2 per cent in Hong Kong, growing its market share from 13.9 per cent to 18.6 per cent. •With 3.1 million credit cards in circulation in Hong Kong, the group maintained its position as the number one card issuer in the territory. •Credit cards in circulation in Asia-Pacific ex-Hong Kong grew by 22.7 per cent over 2002 to 2.9 million. •There was robust growth in sales to personal customers of unit trusts and of capital guaranteed funds in Hong Kong, which increased by 32.4 per cent to HK$51.1 billion. •Fee income from the retail securities and stockbroking businesses increased by 61.8 per cent. •Other operating income in Commercial Banking was HK$506 million or 12.7 per cent higher than the previous year, at HK$4,490 million. •The contribution from the group's regional treasury activities was 15.4 per cent higher than 2002. •In 2003, HSBC was the leading name in syndication and other debt issuance in Hong Kong and many other major markets throughout Asia. 2004 has started with encouraging signs of optimism and increased economic activity in Hong Kong, marked by reducing unemployment and rising property prices, particularly in the luxury market. The economy of mainland China continues to perform impressively. However, the international outlook is affected by continuing currency volatilities, while the market for banking services in Hong Kong remains highly competitive. Our established policies of a clear focus on servicing the needs of our customers, strong capital and prudent management will enable us to meet whatever challenges and opportunities the year may bring. Results by Customer Group Corporate, Investment Personal Banking Financial Commercial and Private Figures in HK$m Services Banking Markets Banking Other Total Year ended 31Dec03 Net interest income 21,106 6,225 12,377 25 (995) 38,738 Dealing profits 492 446 3,299 4 (217) 4,024 Other operating income^ 10,263 4,490 4,787 105 (1,042) 18,603 Operating income 31,861 11,161 20,463 134 (2,254) 61,365 Operating expenses^ (14,254) (4,437) (6,328) (110) 1,105 (24,024) Operating profit before provisions 17,607 6,724 14,135 24 (1,149) 37,341 Provisions for bad and doubtful debts (3,680) 512 (207) - (11) (3,386) Provision for contingent liabilities and commitments (1) (3) (10) - (62) (76) Operating profit 13,926 7,233 13,918 24 (1,222) 33,879 Profit on tangible fixed assets and long-term investments 13 36 98 - 866 1,013 Deficit arising on property revaluation - - - - (234) (234) Share of profit less losses of associated companies 37 - 6 - 96 139 Profit on ordinary activities before tax 13,976 7,269 14,022 24 (494) 34,797 Share of pre-tax profit 40.2% 20.9% 40.3% - (1.4)% 100.0% Corporate, Investment Personal Banking Financial Commercial and Private Figures in HK$m Services Banking Markets Banking Other Total Year ended 31Dec02 Net interest income 21,603 6,610 12,435 23 (1,026) 39,645 Dealing profits 471 379 1,665 3 (37) 2,481 Other operating income^ 8,368 3,984 4,611 138 (911) 16,190 Operating income 30,442 10,973 18,711 164 (1,974) 58,316 Operating expenses^ (13,464) (4,275) (5,875) (150) 1,269 (22,495) Operating profit before provisions 16,978 6,698 12,836 14 (705) 35,821 Provisions for bad and doubtful debts (3,435) 733 464 - (13) (2,251) Provision for contingent liabilities and commitment (3) 5 107 - (109) - Operating profit 13,540 7,436 13,407 14 (827) 33,570 Profit on tangible fixed assets and long-term investments 19 47 7 - 304 377 Deficit arising on property revaluation - - - - (371) (371) Share of profits less losses of associated companies 23 - - - 62 85 Profit on ordinary activities before tax 13,582 7,483 13,414 14 (832) 33,661 Share of pre-tax profit 40.3% 22.2% 39.9% - (2.4)% 100.0% ^Other operating income and operating expenses in 'Other' include an adjustment of HK$4,092 million to eliminate intra-group items (2002: HK$3,921 million). Personal Financial Services reported profit before tax of HK$13,976 million, HK$394 million higher than 2002, which amounted to 40.2 per cent of the group's total pre-tax profits. At constant exchange rates, pre-tax profit increased by HK$375 million, or 2.8 per cent, reflecting strong growth in income from wealth management and the insurance business, notwithstanding the continued pressure on net interest income as a consequence of muted credit demand for mortgage lending in Hong Kong and the impact of lower interest rates. Net interest income fell by HK$497 million or 2.3 per cent. In Hong Kong, net interest income was HK$1,274 million, or 6.9 per cent, lower than 2002 primarily due to reduced spreads on deposits taken in the low interest rate environment. Mortgage yields in Hong Kong remained under pressure, with average yields on mortgages, excluding Government Home Ownership Scheme ('GHOS') and staff loans, reducing from 150 basis points below the bank's best lending rate ('BLR') in 2002 to 175 basis points below BLR in 2003, although there was some benefit from a lower cost of funds. In the rest of the Asia-Pacific region net interest income increased by HK$777 million to HK$3,945 million, notably in New Zealand following the acquisition of the retail deposit and loan business of AMP Bank Limited, and in Singapore, Australia, Korea and India driven mainly by increased mortgages. Mortgage lending in the rest of the Asia-Pacific region grew by HK$23.1 billion, or 50.1 per cent, at constant exchange rates. In Indonesia growth of the credit card business led to higher net interest income. Other operating income increased by HK$1,895 million, or 22.6 per cent, compared with 2002. Income from wealth management initiatives, which includes income from fees and commissions on sales of unit trusts, funds under management and securities transactions executed for personal customers, grew by 37.4 per cent to HK$3.5 billion. This was achieved by robust growth in sales of unit trusts and of capital guaranteed funds in Hong Kong which increased by HK$12.5 billion, or 32.4 per cent, to HK$51.1 billion. The number of funds under the Hang Seng Investment Series launched by Hang Seng Bank rose from 60 to 90 in 2003. HSBC has continued to expand its wealth management initiatives and a number of structured deposit products were launched to provide tailored solutions to retail customers in the low interest rate environment prevailing across much of the region. Fee income from the retail securities and stockbroking businesses increased compared with 2002, reflecting an increased market share in Hong Kong equities for the group in 2003, and higher securities turnover in the stock market in Hong Kong in the second half of 2003. Fee income from credit cards was in line with 2002, notwithstanding fierce market competition, as the group maintained its position as the number one card issuer in Hong Kong with 3.1 million cards in circulation at the end of 2003, an increase of 8.7 per cent over 2002. In the rest of the Asia-Pacific region cards in issue were 545,000 higher at 2.9 million. The group's market share of credit card receivables in Hong Kong increased by 4.7 per cent during the last 12 months. During the year, the group continued to place significant emphasis upon the growth and development of its insurance business around the region. The group increased sales of regular premium individual life insurance by 59.2 per cent, growing its market share from 13.9 per cent to 18.6 per cent. Income from the insurance business, including the Mandatory Provident Fund business, grew by 59.6 per cent, or HK$1,044 million, reflecting strong growth in the level of new individual life business written. The acquisition of Keppel Insurance, which was renamed HSBC Insurance (Singapore), contributed HK$106 million of insurance income in Personal Financial Services in 2003. Operating expenses rose by HK$790 million, or 5.9 per cent, to HK$14,254 million. At constant exchange rates, operating expenses increased by HK$544 million, or 4.0 per cent, over 2002. Headcount increased in the rest of the Asia-Pacific region primarily to support business expansion and branch openings, and also reflecting the acquisition of HSBC Insurance (Singapore) during 2003. Six new branches were opened during 2003 in the rest of the Asia-Pacific region outside Hong Kong. Advertising and marketing expenses were higher in 2003 mainly in Hang Seng Bank and the bank in Hong Kong. Operating expenses in 2003 included provisions for restructuring costs amounting to HK$266 million. The charge for provisions for bad and doubtful debts increased by HK$245 million to HK$3,680 million in 2003 mainly due to a small charge for general provisions compared with a net release in 2002. The charge for specific provisions for bad and doubtful debts increased by HK$48 million over 2002, driven by growth in advances and higher provisions against mortgage lending. Provisions against unsecured lending, including credit cards in Hong Kong, reduced in line with lower personal bankruptcy filings and improved economic conditions. Delinquency rates for both mortgages and credit cards in the bank in Hong Kong and Hang Seng Bank improved in 2003. In the rest of the Asia-Pacific region, provisions for bad and doubtful debts against personal lending increased in Singapore, India, Korea and Australia in line with growth in advances. The charge for specific provisions for bad and doubtful debts as a percentage of gross advances declined from 1.06 per cent in 2002 to 0.98 per cent in 2003. Commercial Banking reported profit before tax of HK$7,269 million, a fall of 2.9 per cent compared with 2002. Net interest income declined by 5.8 per cent largely due to lower recoveries of suspended interest in the bank in Hong Kong, and the effect of lower spreads on deposits. The loan book grew by HK$22.7 billion, or 17.3 per cent, at constant exchange rates during the year despite the impact of SARS and the war in Iraq, although spreads narrowed reflecting limited local investment and market pressure as banks competed for quality business. The business benefited from the record trade flows between mainland China and the rest of the world, especially the US. This was particularly evidenced in the manufacturing and transportation sectors that benefited from the low-cost manufacturing base in mainland China and strong consumer demand in the US. This demand translated into strong demand for factory and machinery loans, and loans for logistics infrastructure and transportation equipment, providing working capital and trade finance opportunities for the bank. The acquisition in July 2002 of a trade finance portfolio from State Street Bank helped to drive growth in net interest income in Australia. Other operating income at HK$4,490 million was HK$506 million, or 12.7 per cent, higher than 2002 with increased income from cash management and trade services in the bank in Hong Kong, and increased fee income in Australia resulting from business growth. The group maintained its position as the leading trade services bank in Hong Kong in 2003 and achieved strong growth in market share. Additionally, the group's Business Internet Banking service had the largest online business banking market share in Hong Kong with over 31,000 registered users. In addition, Hang Seng Bank had some 13,000 business e-Banking customers at the end of 2003. Income from insurance business increased by 47.2 per cent reflecting higher general insurance income in Hong Kong and the acquisition of HSBC Insurance (Singapore). Operating expenses rose by HK$162 million or 3.8 per cent. Operating expenses in 2003 include restructuring costs of HK$117 million, principally in India and Singapore, and HK$23 million following the acquisition of HSBC Insurance (Singapore). The net release of provisions for bad and doubtful debts in 2003 was HK$221 million lower than 2002 mainly due to a small charge for general provisions compared with a net release in 2002. This was partly offset by higher net releases of specific provisions in Hang Seng Bank and the bank in Bahrain and Indonesia. The bank in Hong Kong continued to record a net release of provisions although to a lesser extent than in 2002. Corporate, Investment Banking and Markets reported profit before tax of HK$14,022 million, 4.5 per cent higher than 2002. A strong treasury performance was partly offset by a net charge for bad and doubtful debts, compared with a net recovery in 2002. Net interest income at HK$12,377 million was in line with 2002 despite high levels of liquidity and subdued loan demand, especially in Hong Kong, that continued to put pressure on spreads. This result was achieved by a strong treasury performance through a combination of well considered position-taking and close management of short-term inventory in government bills and interbank loans to enhance earnings and yields. While net interest income from the payments, cash management and custody businesses was subdued due to the low interest rate environment, volumes and fees remained healthy. Dealing profits at HK$3,299 million were HK$1,634 million higher than 2002. Profits from interest rate derivatives trading rose sharply on the back of the increased activity by both corporate and retail clients. In addition, successful positioning, particularly in the first half of the year, contributed to the increase. Income from debt securities trading increased strongly with net interest income remaining stable while dealing losses declined by more than HK$600 million. There was no repeat of losses caused by credit spread widening as a result of various corporate scandals in 2002. The first half performance was particularly impressive with income exceeding that for the whole of the previous year, with the bank well positioned to take advantage of movements in interest rate. Foreign exchange profits rose compared with 2002, with a significant increase in corporate sales during the year. Trading profits were generated as the bank benefited from US dollar volatility, and the general weakening of the US dollar during the year. This was, however, partly offset by the impact of the strengthening of the Hong Kong dollar against the US dollar in late September. Operating expenses increased by HK$453 million, or 7.7 per cent, to HK$6,328 million. Higher staff costs were mainly attributable to higher performance-related staff costs in the bank in Hong Kong in line with the strong treasury performance in 2003, and HK$159 million of provisions made in respect of restructuring costs. The charge for bad and doubtful debts of HK$207 million compared with a net release of provisions of HK$464 million in 2002. This was primarily due to provisioning on two corporate accounts in Hong Kong. Other includes income and expenses relating to staff housing loans, certain property activities, and investment and other activities that are not allocated to other customer groups. 2003 benefited from higher gains on long-term investments, and a lower deficit arising on the revaluation of property as compared with 2002, although these were partly offset by revaluation losses as a result of the strengthening of the Hong Kong dollar against the US dollar in late September. Consolidated Profit and Loss Account Year ended Year ended 31Dec03 31Dec02 Figures in HK$m restated^ Interest income 55,770 59,194 Interest expense (17,032) (19,549) Net interest income 38,738 39,645 Other operating income 22,627 18,671 Operating income 61,365 58,316 Operating expenses (24,024) (22,495) Operating profit before provisions 37,341 35,821 Provisions for bad and doubtful debts (3,386) (2,251) Provisions for contingent liabilities and commitments (76) - Operating profit 33,879 33,570 Profit on tangible fixed assets and long-term investments 1,013 377 Deficit arising on property revaluation (234) (371) Share of profits less losses of associated companies 139 85 Profit on ordinary activities before tax 34,797 33,661 Tax on profit on ordinary activities (5,387) (4,734) Profit on ordinary activities after tax 29,410 28,927 Minority interests (3,613) (3,760) Profit attributable to shareholders 25,797 25,167 Retained profits brought forward 28,579 20,556 Change of accounting policy in respect of deferred tax 1,191 1,826 Transfer to revaluation reserves (818) (250) As restated 28,952 22,132 Exchange and other adjustments 1,089 637 Transfer of depreciation to premises revaluation reserve 240 277 Transfer to premises revaluation reserves (273) (568) Realisation on disposal of premises and investment properties 233 109 Ordinary dividends paid in respect of the current year (8,650) (14,000) Ordinary dividends proposed (8,450) (3,500) Preference dividends payable (1,174) (1,302) (18,274) (18,802) Retained profits carried forward 37,764 28,952 ^Certain figures for 2002 have been restated to reflect the adoption of Hong Kong Statement of Standard Accounting Practice 12 (revised) on 'Income taxes' (SSAP 12), details of which are set out in note 27. Extract from the Consolidated Balance Sheet At 31Dec03 At 31Dec02 Figures in HK$m restated^ Assets Cash and short-term funds 359,137 322,305 Placings with banks maturing after one month 113,322 90,886 Certificates of deposit 56,893 53,290 Hong Kong SAR Government certificates of indebtedness 85,294 73,654 Securities held for dealing purposes 82,239 87,468 Long-term investments 399,642 350,166 Advances to customers 815,004 721,775 Amounts due from fellow subsidiary companies 57,389 22,087 Investments in associated companies 1,564 1,499 Tangible fixed assets 34,875 37,988 Other assets 143,382 107,582 2,148,741 1,868,700 Liabilities Hong Kong SAR currency notes in circulation 85,294 73,654 Current, savings and other deposit accounts 1,669,704 1,473,539 Deposits by banks 68,111 45,545 Amounts due to fellow subsidiary companies 11,328 11,052 Amounts due to ultimate holding company 375 441 Other liabilities 175,071 137,983 2,009,883 1,742,214 Capital resources Loan capital from ultimate holding company - 2,924 Other loan capital 12,855 15,368 Minority interests 15,991 17,060 Share capital 51,603 44,940 Reserves 49,959 42,694 Proposed dividends 8,450 3,500 Shareholders' funds 110,012 91,134 138,858 126,486 2,148,741 1,868,700 ^Certain figures for 2002 have been restated to reflect the adoption of SSAP 12, details of which are set out in note 27. Consolidated Statement of Changes in Equity Year ended Year ended 31Dec03 31Dec02 Figures in HK$m restated^ Shareholders' funds at beginning of the year 92,444 83,705 Change of accounting policy in respect of deferred tax (1,310) (994) As restated 91,134 82,711 Profit for the year attributable to shareholders 25,797 25,167 Unrealised deficit on revaluation of premises (1,145) (1,166) Unrealised deficit on revaluation of investment properties (252) (183) Long-term equity investments revaluation reserve - Surplus/(deficit) on revaluation 410 (613) - Realisation on disposal (505) (264) New non-cumulative irredeemable preference shares issued 6,808 - Dividends (13,324) (15,302) Exchange and other movements 1,089 784 Shareholders' funds at end of the year 110,012 91,134 ^Certain figures for 2002 have been restated to reflect the adoption of SSAP 12, details of which are set out in note 27. Consolidated Cash Flow Statement Figures in HK$m 2003 2002 Operating activities Cash generated from operations 76,379 38,255 Interest received from long-term investments 12,496 11,826 Dividends received from long-term investments 216 209 Dividends received from associated companies 58 108 Interest paid on loan capital (835) (918) Dividends paid to minority interests (4,634) (3,549) Ordinary dividends paid (12,150) (14,000) Preference dividends paid (1,140) (1,438) Taxation paid (3,619) (3,018) Net cash inflow from operating activities 66,771 27,475 Investing activities Purchase of long-term investments (323,578) (311,021) Proceeds from sale or redemption of long-term investments 299,295 229,460 Purchase of tangible fixed assets (1,220) (1,294) Proceeds from sale of tangible fixed assets 443 216 Net cash outflow in respect of acquisition of and increased shareholding in subsidiary companies (795) (176) Purchase of business (7,787) (60) Purchase of interest in associated company (122) - Proceeds from sale of interest in associated company 2 1 Net cash outflow from investing activities (33,762) (82,874) Net cash inflow/(outflow) before financing 33,009 (55,399) Financing Issue of non-cumulative irredeemable preference share capital 6,808 - Repayment of loan capital (5,925) - Issue of loan capital - 308 Net cash inflow from financing 883 308 Increase/(decrease) in cash and cash equivalents 33,892 (55,091) Additional Information 1. Net interest income Year ended Year ended Figures in HK$m 31Dec03 31Dec02 Net interest income 38,738 39,645 Average interest-earning assets 1,726,614 1,561,932 Net interest spread 2.14% 2.42% Net interest margin 2.24% 2.54% Net interest income of HK$38,738 million was HK$907 million, or 2.3 per cent, lower than 2002. Net interest income from the Personal Financial Services business fell by HK$497 million, or 2.3 per cent, primarily due to reduced spreads on deposits taken in the low interest rate environment in Hong Kong. This was partly offset by strong growth in net interest income in New Zealand following the acquisition of the retail deposit and loan business of AMP Bank Limited, and in Singapore, Australia, Korea and India driven mainly by increased mortgages. In Indonesia growth of the credit card business led to higher net interest income. Net interest income from the Commercial Banking business was HK$385 million, or 5.8 per cent, lower than last year mainly due to reduced recoveries of suspended interest in the bank in Hong Kong and the effect of lower spreads on deposits. Net interest income from Corporate, Investment Banking and Markets held up well relative to last year despite reduced corporate lending spreads, which remained under pressure, and subdued loan demand in Hong Kong. This was achieved through a combination of well-considered position taking and close management of short-term funds in government bills and interbank loans. Average interest-earning assets increased by HK$164.7 billion, or 10.5 per cent, to HK$1,726.6 billion. Average debt securities for the group increased by HK$85.1 billion, or 16.5 per cent, compared with 2002, reflecting the deployment of increased customer deposits which grew by HK$142.9 billion, or 10.2 per cent, over the year. In Hang Seng Bank, holdings of debt securities increased by HK$45.0 billion reflecting the deployment of funds from interbank placings into higher yielding debt securities in the lower interest rate environment. In addition, there were increases in debt securities in Australia, Hong Kong, Japan, Taiwan, Korea and India. Average advances to customers grew by HK$70.3 billion, or 10.1 per cent with increases in the bank in Hong Kong mainly in the stock borrowing business, and in Australia, New Zealand, Singapore, Korea and Japan. Average intragroup balances were HK$28.0 billion higher than 2002 principally due to an increase in lending to other Group entities by the bank in Hong Kong. Partly offsetting these was a reduction in average loans to banks in Hang Seng Bank reflecting the redeployment of funds from lower yielding interbank placements to debt securities, although there was an increase in the bank in Hong Kong as a result of an increased commercial surplus. The group's net interest margin of 2.24 per cent for 2003 was 30 basis points lower than 2002. Spread narrowed by 28 basis points compared with 2002 and the contribution from net free funds was two basis points lower. For the banking operations in Hong Kong (excluding Hang Seng Bank), net interest margin reduced by 34 basis points to 2.13 per cent for 2003. Spread narrowed by 33 basis points mainly due to lower spreads on deposits, which accounted for a reduction of 20 basis points, and spread from treasury narrowed accounting for a further four basis points. Higher suspended interest, net of recoveries, caused a reduction of two basis points in spread, while lower mortgage yields reduced spread by three basis points. Average yield on the residential mortgage portfolio, excluding GHOS and staff loans, in the bank in Hong Kong reduced to 174 basis points below BLR in 2003 compared with 151 basis points below BLR in 2002. Cash incentive payments on new mortgage loans of HK$115 million were written off against interest income in 2003 compared with HK$208 million in 2002. The contribution from net free funds fell by one basis point compared with the same period last year. In Hang Seng Bank, net interest margin narrowed by 18 basis points to 2.28 per cent with a reduction of 15 basis points in spread due to a reduction of six basis points as a result of lower average mortgage portfolio yields, and a decline in spreads on time deposits and interbank placings which together accounted for a fall of 14 basis points compared with 2002. This was partly offset by the favourable impact of an increase in lower cost savings and current accounts which accounted for an improvement of five basis points. Average yield on the residential mortgage portfolio, excluding GHOS loans and staff loans, in Hang Seng Bank was 177 basis points below BLR in 2003 compared with 149 basis points below BLR in the same period last year. Cash incentive payments on new mortgage loans of HK$130 million have been written off against interest income in 2003 compared with HK$105 million in 2002. The contribution from net free funds was three basis points lower than 2002. In the rest of the Asia-Pacific region, net interest margin at 2.02 per cent for 2003 was 18 basis points lower than 2002. Spread reduced by 13 basis points to 1.87 per cent for 2003 with reductions in several countries, including Taiwan due to narrower spreads on deposits and lower yields on mortgage loans as a result of market competition, and Singapore and the Philippines mainly due to the maturity of high yielding treasury assets. These were partly offset by higher spreads in Indonesia, mainly from treasury and credit cards and lower suspended interest, and in India from treasury and strong growth in retail assets. The contribution from net free funds was five basis points lower. 2. Other operating income Figures in HK$m 2003 2002 Dividend income - Listed investments 152 180 - Unlisted investments 100 34 252 214 Fees and commissions - Account services 1,162 1,206 - Credit facilities 1,295 1,403 - Import/export 2,373 2,226 - Remittances 957 915 - Securities/stockbroking 2,086 1,551 - Cards 3,090 3,137 - Insurance 172 165 - Unit trusts/funds under management 2,814 2,339 - Other 2,306 1,930 Fees and commissions receivable 16,255 14,872 Fees and commissions payable (2,617) (2,402) 13,638 12,470 Dealing profits 4,024 2,481 Rental income from investment properties 220 239 Other insurance income 3,275 2,110 Other 1,218 1,157 22,627 18,671 Analysis of income from dealing in financial instruments 2003 2002 Dividend Dividend and net and net Dealing interest Dealing interest Figures in HK$m profits income Total profits income Total Foreign exchange 3,096 174 3,270 2,942 130 3,072 Interest rate derivatives 1,248 (282) 966 553 (67) 486 Debt securities (404) 1,526 1,122 (1,007) 1,469 462 Equities and other trading 84 (2) 82 (7) 1 (6) 4,024 1,416 5,440 2,481 1,533 4,014 Other operating income was HK$3,956 million, or 21.2 per cent, higher than 2002. At constant exchange rates, other operating income increased by HK$3,651 million, or 19.6 per cent, compared with 2002. A strong treasury performance by the Corporate, Investment Banking and Markets business led to an increase of HK$1,543 million in dealing profits. Income from wealth management initiatives together with insurance income from the Personal Financial Services business grew by HK$1,995 million, or 46.4 per cent. This reflected strong growth in sales of unit trusts and of capital guaranteed funds in Hong Kong, fee income from the securities and stockbroking business in the second half of 2003 and in the level of new individual life business written. The acquisition of HSBC Insurance (Singapore) in 2003 also contributed to increased income. 3. Operating expenses Figures in HK$m 2003 2002 Staff costs - Salaries and other costs 12,605 11,694 - Retirement benefit costs 979 846 13,584 12,540 Premises and equipment - Depreciation 2,032 2,058 - Rental expenses 1,129 1,070 - Other premises and equipment expenses 1,616 1,600 4,777 4,728 Other 5,663 5,227 24,024 22,495 Staff numbers by region^ At 31Dec03 At 31Dec02 Hong Kong 22,720 22,949 Rest of Asia-Pacific 18,679 17,720 Americas/Europe 16 18 Total 41,415 40,687 ^Full-time equivalent Operating expenses increased by HK$1,529 million, or 6.8 per cent, compared with 2002. At constant exchange rates, operating expenses rose by HK$1,067 million, or 4.7 per cent, with increased operating expenses due to branch openings and business expansion. Six new branches were opened during the year in the rest of the Asia-Pacific region, outside Hong Kong. The acquisitions of HSBC Insurance (Singapore) and of HSBC Institutional Fund Service Korea in 2003, and the transfer of the securities branch in Korea from another part of the HSBC Group in late 2002, added HK$153 million in operating expenses. 2003 included restructuring costs of HK$563 million, principally in India, Singapore and Hong Kong, and higher performance-related staff costs mainly in the bank in Hong Kong in line with the strong treasury performance. During 2003, the group continued to migrate certain support related functions to its service centres in Guangzhou and Shanghai. The recurrent annual cost saving for the on-going initiatives are estimated to be in excess of HK$350 million. Other operating expenses were higher than 2002 mainly due to increased marketing expenses for the Personal Financial Service business, in line with increased credit card spending by customers. 4. Provisions for bad and doubtful debts Figures in HK$m 2003 2002 Net charge/(release) for bad and doubtful debts Advances to customers - Specific provisions New provisions 7,001 6,081 Releases (2,771) (2,734) Recoveries (684) (377) 3,546 2,970 - General provisions (160) (719) Net charge to profit and loss account 3,386 2,251 The net charge for bad and doubtful debts increased by HK$1,135 million. The net charge for specific provisions increased by HK$576 million, principally due to provisioning on two corporate accounts in Hong Kong. These were partly offset by corporate recoveries in New Zealand and Bahrain. The net charge for specific provisions in Personal Financial Services was broadly in line with 2002, with higher provisions against mortgage lending largely offset by a reduced charge for unsecured lending including credit cards in Hong Kong. The net release of general provisions was HK$559 million lower than 2002. 5. Profit on tangible fixed assets and long-term investments Figures in HK$m 2003 2002 Loss on disposal of tangible fixed assets (84) (37) Profit on disposal of long-term investments 860 494 Provision for impairment of long-term investments 237 (80) 1,013 377 The loss on disposal of tangible fixed assets in 2003 mainly related to a loss incurred on disposal of a property in Singapore as the group in Singapore consolidated its activities and disposed of surplus properties. The higher profit on disposal of long-term investments compared with 2002 was mainly due to profits on disposal of equity investments. 2003 profit benefited from a partial write-back of provisions against an equity investment. 6. Taxation The charge for taxation in the consolidated profit and loss account comprises: 2003 2002 Figures in HK$m restated Hong Kong profits tax 3,603 3,110 Overseas taxation 1,802 1,105 Deferred taxation (30) 485 5,375 4,700 Share of associated companies' taxation 12 34 5,387 4,734 The effective rate of tax for 2003 was 15.5 per cent compared with 14.1 per cent in 2002 largely due to additional tax provisions raised in the bank in Hong Kong and Hang Seng Bank following an increase in the Hong Kong profits tax rate. 7. Dividends 2003 2002 HK$ HK$m HK$ HK$m per share per share Equity Ordinary dividends - Paid 1.33 8,650 2.15 14,000 - Proposed 1.30 8,450 0.54 3,500 2.63 17,100 2.69 17,500 Non-equity Preference dividends payable - Cumulative redeemable preference shares 198 99 230 115 - Non-cumulative irredeemable preference shares 0.24 1,075 0.32 1,187 18,274 18,802 8. Advances to customers Figures in HK$m At 31Dec03 At 31Dec02 Gross advances to customers 829,415 738,988 Suspended interest (1,141) (1,475) 828,274 737,513 Specific provisions (9,132) (11,500) General provisions (4,138) (4,238) Total provisions (13,270) (15,738) Net advances to customers 815,004 721,775 Provisions as a percentage of gross advances to customers^ Specific provisions 1.10% 1.56% General provisions 0.50% 0.57% Total provisions 1.60% 2.13% ^Gross advances to customers are stated after deduction of interest in suspense. 9. Provisions for bad and doubtful debts against advances to customers Suspended Figures in HK$m Specific General Total interest At 1Jan03 11,500 4,238 15,738 2,494 Amounts written off (6,867) - (6,867) (947) Recoveries of advances written off in previous years 684 - 684 - Net charge/(release) to profit and loss account (Note 4) 3,546 (160) 3,386 - Interest suspended during the year - - - 1,043 Suspended interest recovered - - - (640) Exchange and other adjustments 269 60 329 57 At 31Dec03 9,132 4,138 13,270 2,007 Suspended interest above comprises both suspended interest netted against 'Advances to customers' and suspended interest netted against accrued interest receivable in 'Other assets'. 10. Non-performing advances to customers and provisions The geographical information shown below, and in notes 11, 12, 13 and 15, has been classified by location of the principal operations of the subsidiary company or, in the case of the bank, by location of the branch responsible for advancing the funds. Rest of Americas/ Figures in HK$m Hong Kong Asia-Pacific Europe Total Year ended 31Dec03 Bad and doubtful debt charge/(release) 3,098 321 (33) 3,386 At 31Dec03 Advances to customers on which interest is being placed in suspense or on which interest accrual has ceased are as follows: Gross advances on which interest - has been placed in suspense 11,675 5,306 - 16,981 - accrual has ceased 1,301 971 5 2,277 Gross non-performing advances^ 12,976 6,277 5 19,258 Specific provisions (4,885) (4,242) (5) (9,132) 8,091 2,035 - 10,126 Specific provisions as a percentage of gross non-performing advances 37.6% 67.6% 100.0% 47.4% Gross non-performing advances as a percentage of gross advances to customers^^ 2.3% 2.4% 41.7% 2.3% Rest of Americas/ Figures in HK$m Hong Kong Asia-Pacific Europe Total Year ended 31Dec02 Bad and doubtful debt charge 1,921 330 - 2,251 At 31Dec02 Advances to customers on which interest is being placed in suspense or on which interest accrual has ceased are as follows: Gross advances on which interest - has been placed in suspense 11,381 7,321 - 18,702 - accrual has ceased 2,062 1,940 4 4,006 Gross non-performing advances^ 13,443 9,261 4 22,708 Specific provisions (5,367) (6,129) (4) (11,500) 8,076 3,132 - 11,208 Specific provisions as a percentage of gross non-performing advances 39.9% 66.2% 100.0% 50.6% Gross non-performing advances as a percentage of gross advances to customers^^ 2.5% 4.7% 0.6% 3.1% Non-performing advances fell by HK$3,450 million, or 15.2 per cent, to HK$19,258 million at 31 December 2003. In Hong Kong, there was a reduction in Hang Seng Bank due to a combination of upgrades and recoveries. In the rest of the Asia-Pacific region, non-performing advances fell by HK$2,984 million with reductions in a number of countries, notably in New Zealand due to a repayment of a corporate loan, and in Indonesia and Singapore due to a combination of upgrades, write-offs and recoveries relating to commercial banking customers. ^Gross non-performing advances to customers are stated after deduction of interest in suspense. ^^Expressed as a percentage of gross advances to customers after deduction of interest in suspense. This information is provided by RNS The company news service from the London Stock Exchange EN FR ILFVLFRIAFIS
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