Q3 & Nine Months Results

Eckoh Technologies PLC 27 February 2003 27 February 2003 Eckoh Technologies plc Third Quarter and Nine Months Results "Eckoh reports maiden pre-tax profit" Quarter Quarter 9 months 9 months ended ended ended ended 31 Dec 31 Dec 2001 31 Dec 2002 31 Dec 2001 2002 restated restated £'000 £'000 £'000 £'000 Turnover from continuing operations 13,814 11,296 40,836 33,087 Operating profit/(loss) 83 (8,967) (7,371) (28,227) Intangible asset charges and exceptional items (25) (6,722) (7,288) (18,614) Profit/(loss) before tax 193 (8,522) (9,084) (27,271) Profit/(loss) for the period 186 (8,553) (9,234) (27,397) Cash and short term bank deposits 12,123 15,342 12,123 15,342 • Pre-tax profit of £0.2m for the third quarter (Q3 F2002 - loss of £8.5m) • Strong cash generation from operations - quarterly increase in cash and short-term bank deposits by £1.6m to £12.1m as at 31 December 2002 (Q3 F2002 - outflow of £2.5m) • Turnover from continuing operations of £13.8m (Q3 F2002 - £11.3m) • In November, signed exclusive 2-year alliance with BT to provide hosted Speech Solutions • Board changes completed - appointment of David Best as Chairman, Brian Muscroft as Finance Director (effective 3 March 2003) and Craig Niven as Non-Executive Director • Since the end of the quarter, have been appointed exclusive supplier of mobile phones and automated call centre services to Phoneworld - a new TV shopping channel launched in February 2003 and broadcasting on Sky Channel 666 Martin Turner, Chief Executive Officer, commented today: "During the third quarter, Eckoh generated its first pre-tax profit of £193,000 and increased cash reserves by over £1.6m. This compares to pre-tax losses of £8.5m and a cash outflow of £2.5m for the same period last year. All four divisions performed in line with expectations during the quarter, which included the seasonally slower month of December. The highlight of the quarter was concluding our deal with BT to provide hosted Speech Solutions to their corporate client base. Since then, we have been working closely with them to complete the deployment of our operating platform into their network infrastructure, and meet the target launch date of April 2003. We are also continuing to develop and invest in other areas of our business, as evidenced by the launch of Phoneworld in February - the UK's first 24-hour dedicated mobile phone TV shopping channel. This forms part of our ongoing TV distribution strategy for mobile phones, airtime contracts, accessories and related telephony and SMS services. The Company has achieved a break-even trading position, with over £12m of cash and a debt-free balance sheet. This provides a strong platform for further growth and, despite challenging conditions in a number of our markets, we remain confident about the Company's prospects." For further enquiries, please contact Eckoh Technologies plc Martin Turner, Chief Executive Officer Nik Philpot, Chief Operating Officer www.eckoh.com Tel: 01442 458 355 Buchanan Communications Mark Edwards/Jerry Garcia/Fergus Mellon Tel: 020 7466 5000 Operating and Financial Review Turnover and Gross Margins Speech Solutions In November 2002, we announced the formation of an exclusive alliance with BT to provide its customers with hosted speech recognition services. This was a milestone agreement for Eckoh, through which BT will target major UK companies in sectors such as government, utilities, finance, retail and travel with a range of applications developed by Eckoh. The alliance, which will be funded by BT for an initial 2-year term, will provide a dedicated, managed service infrastructure installed in a BT hosting facility and operated exclusively by Eckoh. It is expected that this installation will be completed in April 2003, meeting our target operational launch date. During the quarter we completed the development of our Cluedo product - the first in a series of voice games being developed for media owners and mobile phone operators. These products deliver clients an attractive revenue source via a share of the call costs, and also compelling value-added content. In early January 2003 we announced our first syndications with The Sun and the News of The World. As part of the launch of Phoneworld in February 2003 (a new TV shopping channel broadcasting on Sky channel 666 and dedicated to selling mobile phones and related services), Eckoh has supplied a fully automated, speech-driven fulfillment service to streamline the ordering of mobile phones and accessories from the TV promotions. Early indications from the channel are very positive, in terms of order volumes, ordering efficiency, customer satisfaction and low costs of operation. In addition to developing our indirect sales channels for Speech Solutions (which includes BT), we are planning to increase our own direct sales efforts over the next six months. We will target end-user customers with a number of " packaged" Speech products such as Postcode Reader, Vote Creator, Store Locator, Product Ordering and Voice Booking services. Turnover from Speech Solutions in the third quarter remained steady at £0.5m (Q2 F2003 - £0.5m) and generated a gross margin of 43% (Q2 F2003 - 46%). Interactive Voice Response ("IVR") Eckoh's IVR business is one of the largest in the UK and has been profitable and cash generative for many years. We currently own and operate one of the largest call-processing platforms in Europe, with the capacity to handle over 250,000 IVR calls per hour. Although the market for IVR services continues to be competitive, the commencement of the Autumn TV broadcasting schedule resulted in an increase in IVR activity from a number of our larger media clients. This resulted in an increase in turnover to £4.9m from £4.8m for the previous quarter, while gross margin remained steady at 26% for the quarter (Q2 F2003 - 26%). In response to client demand, we are adopting a "one-stop-shop" approach to client IVR services by bundling a number of complimentary services together, such as IVR, Web, Speech Solutions and SMS. Increasingly complex applications and new opportunities require a single supplier solution to ensure the smooth integration of different communication technologies, which Eckoh is well placed to provide. For example, large-scale TV voting applications often need to register votes from a number of different sources (voice, SMS, web, etc) and record them in one integrated database. IVR and Speech Solutions generated 14.8m minutes of voice traffic for the quarter, compared to 16.2m for the previous quarter. Mobile Wholesale Eckoh's mobile wholesale division, Phones Express, sells mobile phones, airtime contracts and accessories through exclusive distribution arrangements with satellite TV channels broadcasting on digital television and in specialist print media. Since June 2002, we have been selling mobile packages via promotions on Auctionworld (Sky Channel 651). In February 2003 we launched Auctionworld's new 24-hour channel, Phoneworld (Sky Channel 666), which provides round-the-clock promotions for mobile packages and related services which are fulfilled exclusively by Phones Express and which are processed by Eckoh's automated speech solution. Third quarter turnover declined to £3.3m compared to the previous quarter (Q2 F2003 - £4.0m) as a result of seasonal Christmas offers appearing on Auctionworld which restricted the number of mobile promotions. Margins remained strong at 48% (Q2 F2003 - 54%). During January 2003, we continued to suffer from restricted airtime on Auctionworld, as it cleared out unsold Christmas inventory and planned for the launch of Phoneworld in early February. Early indications since the launch of Phoneworld are positive, and management expect that volumes will recover to pre-Christmas levels as the new channel becomes established. Network Services Through its network of dealers, joint ventures, telesales and direct sales staff, Network Services (branded as 'Symphony Telecom') resells fixed line and mobile services to businesses in the UK and Ireland. Compared to the prior quarter, revenue decreased 5% to £5.0m (Q2 F2003 - £5.3m). However, this includes the seasonally slower Christmas period and represents a 16% increase over the same period last year (Q3 F2002 - £4.3m). Gross margin dropped a percentage point to 30% compared to the prior quarter (Q2 F2003 - 31%), which included a number of one-off carrier rebates. The customer base decreased marginally to 6,264 as at 31 December (30 September - 6,450), mainly due to customer account consolidation. The business is continuing to look for new opportunities to expand, and expects to conclude a new joint venture agreement before the end of the financial year to boost its distribution. In addition, Symphony is continuing to work closely with its carrier suppliers, as they look to consolidate their distribution channels in the small and medium-sized business market in the UK. Symphony believes it will benefit from such consolidation. Net operating expenses, intangible asset amortisation and impairment and exceptional items Before intangible asset amortisation and impairment, net operating expenses for the quarter were £4.6m (Q2 F2003 - £5.4m), which included £0.5m (Q2 F2003 - £1.1m) of commissions paid to digital television channels in relation to our Mobile Wholesale business. Commission reduced following fewer connections, combined with a change in commission terms. Excluding these commissions, net operating costs (before intangible asset amortisation and impairment) were £4.1m for the quarter - a £0.2m decrease from the previous quarter (Q2 F2003 - £4.3m). Following an unexpected increase in billing activity in one of our previously acquired resale businesses, contingent consideration of £150,000 is now expected to be paid. This amount, less £25,000 of amortisation in the quarter, has been included in the balance sheet as goodwill. Operating profit Eckoh recorded an operating profit of £0.1m for the quarter ended 31 December 2002, compared to a loss from continuing operations of £3.3m for the same quarter last year (which included £3.1m of goodwill amortisation and impairment and exceptional items). Cash and short term bank deposits At 31 December 2002 cash and short term deposits totalled £12.1m (30 September 2002 - £10.5m). The increase in cash during the quarter is as a result of profitable trading combined with improvements in working capital, particularly in the reduction of mobile phone stock. Current Trading As stated in our half-year results, we are not expecting to see material revenues from the BT deal in this financial year or until the infrastructure built into BT's network has been completed. This is currently scheduled for completion in April 2003 and no problems are envisaged at this stage. We continue to believe that the potential for Eckoh through this relationship is significant. We also stated that we intend to continue to develop other areas of our business. For example, the launch of Phoneworld in February is a significant step in our plan to further expand our mobile wholesale operations using TV as the distribution medium. Combining direct response television with automated, speech-driven fulfillment, we have been able to generate significant numbers of mobile customers and connections at a fraction of the cost of traditional retailers, and believe this business model is a credible alternative to other methods of distribution in the UK and Europe. Consolidated profit and loss account for the quarter and nine months ended 31 December 2002 Quarter ended Quarter 9 months ended 9 months ended 31 December ended 31 December 31 December 2002 31 December 2002 2001 unaudited 2001 unaudited unaudited & restated unaudited & restated £'000 £'000 £'000 £'000 Note Turnover 13,814 13,661 41,240 41,676 Continuing operations 13,814 11,296 40,836 33,087 Discontinued operations - 2,365 404 8,589 Cost of sales (9,124) (9,420) (27,176) (28,093) Gross profit 4,690 4,241 14,064 13,583 Net operating expenses (4,582) (6,486) (14,147) (23,196) before intangible asset amortisation and impairment and exceptional items Amortisation of intangible (25) (1,625) (1,632) (7,068) assets Impairment of intangible - (4,076) (5,656) (8,205) assets Exceptional items - (1,021) - (3,341) Total administrative (4,607) (13,208) (21,435) (41,810) expenses Operating profit/(loss) 108 (2,245) (83) (9,613) before intangible asset amortisation and impairment and exceptional items Continuing operations 108 (208) (10) (1,981) Discontinued operations - (2,037) (73) (7,632) Operating profit/(loss) 83 (8,967) (7,371) (28,227) Continuing operations 83 (3,268) (7,298) (8,467) Discontinued operations - (5,699) (73) (19,760) Provision against fixed - - (2,000) - asset investment Profit on disposal of - 303 - 303 internet operations Net interest receivable 110 142 287 653 Profit/(loss) on ordinary 193 (8,522) (9,084) (27,271) activities before taxation Taxation (20) (3) (20) 6 Profit/(loss) on ordinary 173 (8,525) (9,104) (27,265) activities after taxation Minority interests 13 (28) (130) (132) Profit/(loss) for the 186 (8,553) (9,234) (27,397) period Earnings/(loss) per 3 ordinary share Basic and diluted 0.1p (4.2p) (4.5p) (13.5p) earnings/(loss) per share Basic and diluted 0.1p (1.1p) (0.0p) (4.5p) earnings/(loss) per share before intangible asset amortisation and impairment, and exceptional items Statement of total recognised gains and losses for the quarter and nine months ended 31 December 2002 Quarter Quarter 9 months 9 months ended ended ended ended 31 Dec 31 Dec 31 Dec 31 Dec 2001 2002 2001 2002 audited unaudited unaudited unaudited £'000 £'000 £'000 £'000 Profit/(loss) for the period 186 (8,553) (9,234) (27,397) Exchange adjustments offset in reserves - (236) - 39 Total recognised gains/(losses) for the period 186 (8,789) (9,234) (27,358) Consolidated balance sheet as at 31 December 2002 31 December 31 December 31 March 2002 2001 2002 unaudited unaudited & restated audited Note £'000 £'000 £'000 Fixed assets Intangible fixed assets 125 9,030 7,376 Tangible fixed assets 1,925 2,060 2,316 Investment - 2,000 2,000 2,050 13,090 11,692 Current assets Stock 675 674 501 Debtors 6,620 10,550 9,554 Bank - short term deposits 8,500 12,588 10,500 Cash at bank and in hand 3,623 2,754 3,600 19,418 26,566 24,155 Creditors: amounts falling due within one year (9,278) (10,602) (12,613) Net current assets 10,140 15,694 11,542 Total assets less current liabilities 12,190 29,054 23,234 Creditors: amounts falling due after more than one (34) (39) (57) year Provisions for liabilities and charges (627) (1,900) (2,472) Net assets 11,529 27,115 20,705 Capital and reserves 4 Called up share capital 518 511 515 Shares to be issued 75 600 253 Share premium account 72,432 72,425 72,429 Merger reserve - 3,445 2,973 Profit and loss account (61,655) (49,864) (55,494) Total equity shareholders' funds 5 11,370 27,117 20,676 Minority interests 159 (2) 29 Capital employed 11,529 27,115 20,705 Consolidated cash flow statement for the quarter and nine months ended 31 December 2002 Quarter Quarter 9 months 9 months ended ended ended ended 31 Dec 2002 31 Dec 2001 31 Dec 2002 31 Dec 2001 unaudited unaudited unaudited unaudited £'000 £'000 £'000 £'000 Note Net cash inflow/(outflow) from operating 6 1,712 (1,680) (1,198) (9,083) activities Return on investments and servicing of finance Net interest 94 176 271 727 Capital expenditure and financial investment Purchase of tangible fixed assets (186) (170) (900) (622) Other fixed asset investments - (670) - (670) (186) (840) (900) (1,292) Acquisitions and disposals Consideration paid in respect of prior period - (150) (100) (872) acquisitions Cash inflow/(outflow) before use of liquid 1,620 (2,494) (1,927) (10,520) resources and financing Management of liquid resources (Increase)/decrease in short-term investments (1,000) 3,438 2,000 11,662 Financing Issue of shares - - 5 - Capital element of finance lease payments (20) (55) (55) (90) (20) (55) (50) (90) Increase in cash in the period 600 889 23 1,052 Notes to the third quarter and nine months results 1. Basis of preparation The financial statements for the quarter and nine months ended 31 December 2002 have been prepared using accounting policies consistent with those set out in the Company's consolidated 2002 statutory accounts. These statements do not constitute statutory accounts within the meaning of section 240 of the Companies Act 1985 and are unaudited. Financial information for the quarter and nine months ended 31 December 2001 has been extracted from the accounting records of the Group. The merger reserve and profit and loss account balances have been restated to reflect the nine months to 31 December 2002 release of the merger reserve for the year ended 31 March 2002. The balances as at 31 March 2002 have been extracted from the statutory accounts, which have been filed with the Registrar of Companies. The auditors' report on those accounts was unqualified and did not contain any statement under section 237 of the Companies Act 1985. The results for the quarter and nine months ended 31 December 2002 were approved by the Board on 26 February 2003 and will be posted on the Company's web site, www.eckoh.com, on 27 February 2003. 2. Segmental analysis - for the quarter and nine months ended 31 December 2002 Following the completion of the restructure of continuing operations the Company now operates as a single integrated business. No segmental information is thus presented. In addition, following the closure or disposal of overseas entities during the previous financial year there are no material foreign entities and segmental information by geographical area is therefore not presented. 3. Earnings/(loss) per ordinary share of 0.25p each Quarter Quarter 9 months ended 9 months ended ended ended 31 Dec 31 Dec 31 Dec 31 Dec 2002 2001 2002 2001 restated restated £'000 £'000 £'000 £'000 Profit/(loss) for the period before the 211 (2,134) 54 (9,086) following: Intangible asset amortisation and impairment (25) (5,701) (7,288) (15,273) Exceptional items - (1,021) - (3,341) Provision against fixed asset investment - - (2,000) - Profit on disposal of internet operations - 303 - 303 Profit/(loss) for the period 186 (8,553) (9,234) (27,397) Weighted average number of shares in the period: Basic and diluted 207,292,024 203,069,562 207,065,951 202,297,838 Basic and diluted earnings/(loss) per share 0.1p (1.1p) (0.0p) (4.5p) before the following: Intangible asset amortisation and impairment - (2.8p) (3.5p) (7.5p) Exceptional items - (0.5p) - (1.7p) Provision against fixed asset investment - - (1.0p) - Profit on disposal of internet operations - 0.2p - 0.2p Basic and diluted earnings/(loss) per share 0.1p (4.2p) (4.5p) (13.5p) The dilutive effect of share options in issue and shares to be issued is not material enough to impact on the disclosed earnings per share for the current quarter. 4. Share capital and reserves Ordinary share Shares to be Share premium Merger reserve Profit and loss capital issued account account £'000 £'000 £'000 £'000 £'000 At 1 April 2002 515 253 72,429 2,973 (55,494) Loss for the period - - - - (9,234) Shares issued in 2 - 3 - - respect of share options exercised Contingent and 1 (101) - 100 - deferred share consideration for acquisitions in prior years Movement in fair - (77) - - - value of contingent share consideration for acquisitions in prior years Realisation of merger - - - (3,073) 3,073 reserve At 31 December 2002 518 75 72,432 - (61,655) 5. Reconciliation of movement in shareholders' funds Quarter ended Quarter 9 months ended 9 months ended 31 Dec ended 31 Dec 31 Dec 2002 31 Dec 2002 2001 2001 £'000 £'000 £'000 £'000 Opening shareholders' funds 11,109 35,523 20,676 54,362 Profit/(loss) for the period 186 (8,553) (9,234) (27,397) Net movement in contingent share consideration 75 383 (77) 113 Employee share options exercised - - 5 - Exchange adjustments offset in reserves - (236) - 39 Closing shareholders' funds 11,370 27,117 11,370 27,117 6. Net cash inflow/(outflow) from operating activities Quarter ended Quarter 9 months ended 9 months ended 31 Dec ended 31 Dec 31 Dec 2002 31 Dec 2002 2001 2001 restated restated £'000 £'000 £'000 £'000 Operating profit/(loss) 83 (8,967) (7,371) (28,227) Depreciation and impairment of tangible fixed 314 379 937 1,161 assets Amortisation and impairment of intangible fixed 25 5,701 7,288 15,273 assets Decrease/(increase) in stock 620 285 (174) 504 Decrease/(increase) in debtors 1,264 3,119 2,950 2,983 (Decrease)/increase in creditors/provisions (594) (2,270) (4,828) (850) Loss on disposal of fixed assets - 73 - 73 1,712 (1,680) (1,198) (9,083) END This information is provided by RNS The company news service from the London Stock Exchange

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