Interim Results

Eckoh Technologies PLC 28 November 2005 For Immediate Release 28 November 2005 Eckoh Technologies plc Half-Year Results 6 months 6 months Year ended ended ended 30 Sept 30 Sept 31 March 2005 2004 2005 £'000 £'000 £'000 Turnover 55,007 39,416 79,720 Continuing operations 35,561 37,720 76,529 Acquisitions 18,566 - - Total continuing operations 54,127 37,720 76,529 Discontinued operations 880 1,696 3,191 Gross profit 11,496 9,486 20,045 Operating loss (478) (1,132) (9,783) Profit/(loss) before taxation 1,226 (970) (9,411) Adjusted profit before taxation(1) 856 241 884 Profit/(loss) for the period 969 (1,091) (9,440) Cash and short-term investments 12,501 9,083 13,296 Half-year highlights: • Group turnover increased by 40% to £55.0m (H1 2004/5 - £39.4m) • Adjusted PBT increased to £0.9m from £0.2m (Profit before taxation £1.2m (H1 2004/5 - loss £1.0m)) • Retained Profit of £1.0m (H1 2004/5 - loss £1.1m) • Cash and short-term investment balances total £12.5m • Flotation of Symphony Telecom Holdings plc on AIM Operational Highlights: • Speech Alliance with BT extended until 2010 • New Speech contract wins with Scottish Power, Her Majesty's Court Service and Probability Games Corporation and renewals with TD Waterhouse and William Hill • Journey Finder voted "Product of the Year 2005" at this year's European Call Centre Awards • Ongoing strategic review of the Eckoh Group designed to unlock long-term shareholder value (1) Profit before taxation, intangible asset amortisation and impairment and exceptional items Martin Turner, Chief Executive Officer, commented today: "Our annual turnover run-rate now comfortably exceeds £100m for the first time. Interim gross profit increased 21%, profit before tax (excluding goodwill and exceptional items) was £1.2m, and the group delivered a net profit of £1.0m. All areas of the group continue to make good progress. We see more growth ahead, and are continuing with our strategic review designed to deliver long-term shareholder value. Current trading indicates further improvements in financial and operating performance in the second half of the financial year, and we remain confident about Eckoh's future prospects." For further enquiries, please contact Eckoh Technologies plc Martin Turner, Chief Executive Officer Nik Philpot, Chief Operating Officer Adam Moloney, Group Finance Director www.eckoh.com Tel: 01442 458 300 Buchanan Communications Mark Edwards/Jeremy Garcia Tel: 020 7466 5000 Corporate developments The Board of Directors and its advisors are continuing to evaluate a number of strategic options designed to create long-term value from Eckoh's constituent businesses, simplify Eckoh's ongoing operations and increase overall profitability and cash flows. As part of this review, the following transactions have been completed in the first half of this financial year: • The acquisition of Anglia Telecom Centres Limited on 29 April 2005 by Symphony Telecom Holdings plc for up to £10.0m; • The subsequent flotation of the enlarged Symphony group on AIM, and placing of shares on 15 September. As at 30 September 2005 Eckoh retains a 64.64% shareholding in Symphony, currently valued at £7.1m, and which will continue to remain a subsidiary of Eckoh until such time that Eckoh's shareholding falls below 50% through the issue of new Symphony ordinary shares, or the disposal by Eckoh of some, or all, of its shares in Symphony; and • The sale of Freecom.net to OFEX-listed eDirectory.co.uk plc on 31 July 2005 for consideration of up to £3.2m in shares and cash. Following the completion of these transactions, the continuing Eckoh Group operates three principal trading divisions - Eckoh Speech Solutions, Advertised IVR Services and Client IVR Services. These continue to be subject to the Group's ongoing strategic review. Continuing operations Eckoh Speech Solutions Eckoh is a European market leader in self-service call centre solutions using advanced speech recognition and related technologies. The Group has an exclusive partnership with BT to provide its top corporate customers with hosted speech recognition services. To date this alliance has supplied speech solutions services to 18 clients and created over 22 applications, generating over 30 million minutes of self-service speech transactions. The BT alliance was extended in July of this year until 2010, which will enable BT to fulfil the increasing requirement from customers for long term, multi-year contracts for Eckoh's hosted speech recognition services. First half turnover from Speech Solutions was £2.3m (H1 2004/5 - £2.7m) with a gross margin of 51% (H1 2004/5 - 50%). The decline in revenues compared with H1 2004/5 is primarily due to lower results from the cinema clients and the non-recurrence of a number of one-off build fees. The revenue model has focused on keeping set-up fees low to maximise overall contract value and to clearly differentiate Eckoh's pricing proposition from a customer premised speech solution. This model is expected to deliver more predictable growth and revenues going forward. Direct operating expenses were stable at £1.1m (H1 2004/5 - £1.1m). Despite the steady performance in revenue there continues to be good progress made in acquiring high quality new clients, broadening our reach into what we consider to be the more lucrative markets in the medium to long term. During H1 the utility sector in particular has started to perform strongly with Three Valleys Water and NIE going live through the BT alliance, and a new contract for services to Scottish Power. There is a further contract announced today, with Her Majesty's Court Service to provide an automated payment collection service in the North East region. A contract has been signed to supply a speech-enabled roulette service to Probability Games Corporation for use in a new television format expected to launch in January 2006. In addition a new two-year contract with Ideal Shopping Direct to provide complex data capture services began in June. There have also been key contract renewals with William Hill and TD Waterhouse indicating that Eckoh's proposition remains competitive and is delivering the appropriate value to the clients. In addition, "Journey Finder", a speech-based product developed by BT and Eckoh Technologies and utilised in the successful Traintracker service for National Rail Enquiries, was voted "Product of the Year 2005" at this year's European Call Centre Awards. Sales efforts are increasingly focused on the financial services, public sector, travel and utilities sectors where although the sales cycles are typically longer than average, it is believed that the largest contracts will ultimately be won. To that end the sales team has been strengthened with sales specialists in these areas. Because operating expenses have been stable, and are expected to remain at the same level, any increase to revenues at the 50%+ margins currently achieved will have a significant effect on the profitability of the Group. The Directors continue to be confident that there is potential for significant growth in the UK and European hosted speech markets and believe that its first mover advantage, coupled with its extended alliance with BT, places Eckoh Speech Solutions in a prime position to benefit from that growth. The Directors continue to assess all available options and opportunities for the Speech Solutions division in order to facilitate growth and thus create shareholder value. Advertised IVR Services Advertised IVR Services has operated profitably for many years. It operates a variety of consumer entertainment voice and data products such as dating and chat services, competitions, and mobile content which it advertises in newspapers, magazines and on television. Since July 2003 this includes L!VE TV as a flexible and low cost environment to test, promote and showcase these services. Gross margins from individual campaigns fluctuate with advertising efficiency, which is influenced by price, seasonality, TV programming and availability. First half turnover from Advertised Services increased to £6.1m (H1 2004/5 - £5.7m) with a gross margin of 44% (H1 2004/5 - 40%). Direct operating expenses were £1.2m (H1 2004/5 - £1.2m). The Directors see further opportunities for growth in both turnover and profitability through increased distribution and the introduction of new services. Specifically, the new contract with IPC Magazines in the Client IVR Services area is presenting cross-selling opportunities, particularly for dating services, into their large portfolio of consumer magazines. In addition, the increasing penetration of WAP enabled and 3G mobile handsets is presenting new opportunities for broadening the dating proposition to include photos and video clips of users, which it is anticipated will appeal to a wider market. Proposed changes to the Electronic Programming Guide (EPG) on the Sky Digital television platform is likely to result in L!VE TV's channel number and position being changed early in 2006. It is uncertain yet what impact this will have on overall revenues although some of the airtime sales arrangements for daytime hours are likely to be lost as a result. This has forced a review of the strategy for the channel and a number of options are being considered and trials undertaken. However, until the timing of the change becomes certain, no firm decision will be taken on how the channel will be operated going forward. The first half has seen reasonable levels of expenditure in creating new sales and marketing materials to publicise the various services. This should start to reap benefits as the new advertisements and commercials are introduced. Profit levels in this division are expected to continue to be strong in the second half of the financial year. Client IVR Services Eckoh's Client IVR Services is one of the UK's largest suppliers of premium IVR and premium SMS services, and works with a number of prominent media owners such as ITV, Trinity Mirror, Channel 4, IPC, EMAP and Northcliffe Newspapers. Eckoh delivers an end-to-end interactive solution including creation, design, development, implementation, deployment, hosting and reporting. Client Services is able to secure and retain the largest contracts by offering quality customer support, hosting its services on one of the largest call processing platforms in the UK, and by offering very competitive rates. These contracts generate an extremely large aggregated call volume which allows Eckoh to derive the best commercial contracts from carriers such as BT and C&W as well as through Eckoh's own network. Although margins are low from its direct activity, the division is complementary to both Speech Solutions and Advertised Services who are able to benefit from accessing the same rate structure, as well as cross-selling their higher margin services. The ITV contract is arguably the largest IVR contract of its kind available in the UK, and in April 2005 this was renewed until at least August 2006. As ITV broadens its reach by opening new channels and launching new interactive formats it is anticipated that this will increase the volume of telephony serviced by Eckoh. In addition, the three-year contract with IPC Magazines to supply IVR and SMS services to their portfolio of magazines commenced successfully in June 2005, and this activity is expected to grow over time as more of the titles incorporate Eckoh's range of products. Notwithstanding the competitive nature of the market, Eckoh has successfully focused on providing high levels of service to a small number of blue-chip clients without compromising quality. A number of contracts with smaller and unprofitable clients have not been renewed. The recent renewal of contracts with ITV, Trinity and Northcliffe, suggests this "80:20" approach is delivering results, and with a reduced cost base and increased efficiency, the division is now making an improved financial contribution to the Group. First half turnover from Client Services was £16.1m (H1 2004/5 - £19.1m), with a gross margin of 8% (H1 2004/5 - 8%). Direct operating expenses were £1.2m (H1 2004/5 - £1.5m). The performance in H2 is expected to improve as the Autumn ITV television schedule delivers successful interactive shows such as "I'm a Celebrity, get me out of here!" which have a track record of generating high call volumes. Looking forward, Client IVR Services will continue to concentrate its efforts on competing for long-term, quality media and broadcast business from the major UK players. Symphony Telecom On 15 September 2005, Eckoh's telecoms subsidiary, Symphony Telecom Holdings plc floated on AIM (London Stock Exchange ticker: SMY), at the same time placing 35.36% of shares with new investors. Symphony is therefore now a 64.64% subsidiary of Eckoh and its financial results have been fully consolidated into Eckoh's financial statements. Symphony today released its standalone results for the six months ended 30 September 2005, and the following are extracts from the announcement: "During the six months ended 30 September 2005, the (Symphony) Board has focussed on the creation of an enlarged telecommunications services group, with a strong balance sheet and a target of becoming the clear UK market leader in its field. The successful integration of the Anglia business, which was acquired on 29 April 2005, together with the IPO, has created a financially strong Group capable of achieving sustained organic and acquisitive growth, particularly in the area of mobile and data services. With a strong balance sheet and like-for-like turnover of the combined businesses up by over 30% compared to last year, the Directors are confident that a solid platform for future success has been established." "During the six months ended 30 September 2005 turnover increased to £29.7m (2004: £10.2m), largely due to the acquisition of the Anglia business which contributed £18.6m, whilst operating profits before exceptional items and intangible asset amortisation amounted to £1.2m (2004: £0.7m). After intangible asset amortisation of £0.9m (2004: £nil) and exceptional restructuring and integration costs of £0.2m (2004: £nil), operating profit was £0.2m (2004: £0.7m)." The full text of the Symphony results for the period can be found on the Company website, www.symphony.com Discontinued operations Eckoh disposed of Freecom.net Limited, its internet services company, to eDirectory.co.uk plc ('eDirectory') on 29 July 2005. The consideration comprises 4,155,844 eDirectory ordinary shares. Further to this, subject to certain conditions, a further £1.6 million of deferred consideration is payable in eDirectory ordinary shares or a cash equivalent. eDirectory shares are currently traded on Ofex. Turnover from Freecom for the four month period up to the date of disposal on 29 July 2005 was £0.9m (H1 2004/5 - £1.7m) with a gross margin of 65% (H1 2004/5 - 71%). Direct operating expenses were £0.8m (H1 2004/5 - £1.0m). The business has been included within discontinued operations in Eckoh's financial statements. The accounting treatment for this transaction was to show a net nil gain, nil loss on disposal in the profit and loss account. There is some uncertainty as to the fair value of the Ofex listed ordinary shares received as consideration and as such, management believe it would not be appropriate to show a profit or loss on the disposal of this subsidiary at this time. Operating loss and net profit Excluding intangible asset amortisation and impairment and restructuring costs, Eckoh generated an operating profit of £1.0m for the half year, a significant improvement on the £0.1m generated in the comparative period. The operating loss for the period was £0.5m (H1 2004/5 - £1.1m). During the period under review, there were three exceptional gains. A gain of £1.5m arose from the 35% disposal as a result of the flotation of Symphony, £0.1m was received in respect of contingent consideration following the disposal of the hardware services operation in a prior year and £0.1m was generated from the disposal of investment shares held in Felix Group plc. A net profit of £1.0m has been made in the period (H1 2004/5 - loss £1.1m). Basic and diluted earnings per share is 0.4p (H1 2004/5 - loss per share 0.4p). Group analysis Eckoh currently holds a 64.64% shareholding in Symphony but it is anticipated that the shareholding will be diluted over time to less than 50%, at which point, the financial results of Symphony will no longer be consolidated within those of the Eckoh Group. The table below separates the results of Symphony and the discontinued operation of Freecom from the results of Eckoh to provide clarification of the Eckoh results in isolation. Eckoh Symphony Freecom Total H1 06 H1 05 H1 06 H1 05 H1 06 H1 05 H1 06 H1 05 £'000 £'000 £'000 £'000 £'000 £'000 £'000 £'000 Turnover 24,448 27,476 29,679 10,244 880 1,696 55,007 39,416 Gross profit 5,128 5,178 5,798 3,107 570 1,201 11,496 9,486 Gross profit% 21% 19% 20% 30% 65% 71% 21% 24% Direct expenses (3,477) (3,724) (4,473) (2,343) (784) (1,028) (8,734) (7,095) Indirect expenses (1,264) (1,674) - - - - (1,264) (1,674) Depreciation (428) (523) (101) (79) (19) (36) (548) (638) Total administrative expenses (5,169) (5,921) (4,574) (2,422) (803) (1,064) (10,546) (9,407) Operating profit (41) (743) 1,224 685 (233) 137 950 79 Net interest 212 162 (306) - - - (94) 162 Adjusted PBT* 171 (581) 918 685 (233) 137 856 241 * Profit before taxation, intangible asset amortisation and impairment, restructure costs and exceptional items The direct operating expenses have been discussed in some detail above. The indirect operating expenses are largely fixed in nature and include corporate costs such as the board of directors, legal, secretarial, audit, registrar, professional advisors, insurance and other plc-related costs. They also include the cost of Eckoh support functions such as finance, IT and its Hemel Hempstead head office occupation costs. There has been a significant reduction in the indirect operating expenses within Eckoh. The creation of the Symphony group required formal allocations of costs such as property, insurance and finance. These items are now reported within the direct costs of Symphony and have consequently reduced the indirect operating expenses in Eckoh. Cash and short-term investments Cash and short-term investments as at 31 September 2005 reduced to £12.5m (31 March 2005 - £13.3m) despite a cash inflow from operating activities, before working capital movements, of £1.3m for the half year (H1 2004/5 - cash inflow £0.7m). The significant cash movements in the period other than from operating activities were the acquisition of Anglia (£9.0m net outflow), net loan proceeds from RBS (£5.2m inflow) and the net proceeds from the IPO of Symphony (£3.9m inflow). Board changes On 1 August 2005 Adam Moloney was appointed Group Finance Director. Prior to his appointment, and following the departure of the previous Group Finance Director, Adam was Acting Group Finance Director. Strategy of the continuing Eckoh Group and current trading The Directors are continuing with their strategic review of the Eckoh Group, with a view to maximising long-term value for shareholders. This review - which resulted in the acquisition of Anglia Telecom on 29 April 2005, disposal of Freecom on 29 July 2005 and AIM flotation of Symphony Telecom on 15 September 2005 - has already delivered improvements in operational and financial performance across the Group with pre-tax profits of over £1m being generated in the first half of the financial year on increased turnover of £55m, and the potential for significant increases in the value of Eckoh's investments arising from these transactions. In particular, Eckoh has converted its Symphony telecommunications division into a 64.64% shareholding in an enlarged AIM-listed company, Symphony Telecom Holdings plc, which also reported its maiden half year results today. Symphony has seen like-for-like turnover increase by over 30% to £30m for the half year and the Directors are confident that Symphony will continue to make good progress as an independent entity. Eckoh's shareholding is currently valued at £7.1m. The Directors are also continuing to explore options designed to accelerate the development of Eckoh's Speech Solutions business, and ensure that it remains a European market leader. It is essential that this business not only continues to develop organically, but is also capable of pro-actively participating in industry consolidation. Further progress is expected by the end of the financial year. Current trading indicates further improvements in Group financial performance at the start of the second half of the financial year, and which is in line with market expectations. Consolidated profit and loss account for the six months ended 30 September 2005 Note 6 months 6 months Year ended ended ended 30 Sept 30 Sept 31 Mar 2005 2004 2005 unaudited unaudited audited £'000 £'000 £'000 Turnover 55,007 39,416 79,720 Continuing operations 35,561 37,720 76,529 Acquisitions 18,566 - - Total continuing operations 54,127 37,720 76,529 Discontinued operations 880 1,696 3,191 Cost of sales (43,511) (29,930) (59,675) Gross profit 11,496 9,486 20,045 Administrative expenses before intangible asset amortisation and impairment and restructure costs (10,546) (9,407) (19,533) Amortisation of intangible assets (998) (1,211) (2,539) Impairment of intangible assets (232) - (7,756) Restructure costs (198) - - Total administrative expenses (11,974) (10,618) (29,828) Operating profit/(loss) before intangible asset amortisation and impairment and restructuring costs 950 79 512 Continuing operations 326 (41) 455 Acquisitions 857 - - Total continuing operations 1,183 (41) 455 Discontinued operations (233) 120 57 Operating (loss)/profit (478) (1,132) (9,783) Continuing operations 139 (1,252) (9,840) Acquisitions (152) - - Total continuing operations (13) (1,252) (9,840) Discontinued operations (465) 120 57 Gain on part disposal of subsidiary undertaking 1,547 - - Gain on disposal of fixed asset investment 141 - - Gain on disposal of hardware services operation 110 - - Net interest (payable)/receivable and other similar items (94) 162 372 Profit/(loss) on ordinary activities before taxation 1,226 (970) (9,411) Taxation (135) - (6) Profit/(loss) on ordinary activities after taxation 1,091 (970) (9,417) Minority interests (122) (121) (23) Profit/(loss) for the period 969 (1,091) (9,440) Earnings/(loss) per ordinary share 2 Basic and diluted earnings/(loss) per share 0.4p (0.4p) (3.5p) Statement of total recognised gains and losses for the six months ended 30 September 2005 6 months 6 months Year ended ended ended 30 Sept 30 Sept 31 Mar 2005 2004 2005 unaudited unaudited audited £'000 £'000 £'000 Profit/(loss) for the period 969 (1,091) (9,440) Exchange adjustments offset in reserves 22 (17) (8) Total recognised gains/(losses) for the period 991 (1,108) (9,448) Consolidated balance sheet as at 30 September 2005 30 Sept 30 Sept 31 Mar 2005 2004 2005 unaudited unaudited audited Note £'000 £'000 £'000 Fixed assets Intangible fixed assets 9,546 9,398 918 Tangible fixed assets 1,454 1,627 1,571 Investment 306 - - 11,306 11,025 2,489 Current assets Stock 766 105 22 Debtors 17,458 11,725 11,021 Short term investments 2,000 6,500 7,000 Cash at bank and in hand 10,501 2,583 6,296 30,725 20,913 24,339 Creditors: amounts falling due within one year (26,146) (14,236) (17,353) Net current assets 4,579 6,677 6,986 Total assets less current liabilities 15,885 17,702 9,475 Creditors: amounts falling due after more than one year (3,278) (56) (65) Provisions for liabilities and charges (269) (216) (152) Net assets 12,338 17,430 9,258 Capital and reserves 3 Called up share capital 680 678 679 Share premium account 197 132 147 Merger reserve - 5,979 - Profit and loss account 9,116 10,486 8,125 Total equity shareholders' funds 4 9,993 17,275 8,951 Minority interests 2,345 155 307 Capital employed 12,338 17,430 9,258 Consolidated cash flow statement for the six months ended 30 September 2005 Note 6 months 6 months Year ended ended ended 30 Sept 30 Sept 31 Mar 2005 2004 2005 unaudited unaudited audited £'000 £'000 £'000 Net cash (outflow)/inflow from operating activities 5 (66) (560) 4,475 Return on investments and servicing of finance Net interest (94) 162 372 Loan issue costs (257) - - (351) 162 372 Taxation (362) (8) - Capital expenditure and financial investment Purchase of tangible fixed assets (376) (544) (1,167) Expenditure on intangible fixed assets (106) (190) (290) Proceeds on disposal of fixed asset investment 141 - - (341) (734) (1,457) Acquisitions and disposals Purchase of subsidiary undertaking (9,707) - (250) Net cash acquired with subsidiary undertaking 792 - - Disposal of subsidiary undertaking (29) - - Net cash disposed with subsidiary undertaking (107) - - Proceeds on disposal of hardware services operation 110 Proceeds on part disposal of subsidiary undertaking 3,878 - - (5,063) - (250) Cash (outflow)/inflow before use of liquid resources and financing (6,183) (1,140) 3,140 Management of liquid resources Decrease/(incr ease) in short-term investments 5,000 - (500) Financing Issue of shares (51) 10 26 Loan issue 6,000 Loan repayments (540) - (80) Capital element of finance lease payments (21) (26) (29) 5,388 (16) (83) Increase/(decrease) in cash in the period 4,205 (1,156) 2,557 Notes to the half-year results 1. Basis of preparation The financial statements for the six months ended 30 September 2005 have been prepared using accounting policies consistent with those set out in the Company's consolidated 2005 statutory accounts. These statements do not constitute statutory accounts within the meaning of section 240 of the Companies Act 1985 and are unaudited. Financial information for the six months ended 30 September 2004 has been extracted from the accounting records of the Group. The balances as at 31 March 2005 and the results for the year then ended have been extracted from the statutory accounts, which have been filed with the Registrar of Companies. The auditors' report on those accounts was unqualified and did not contain any statement under section 237 of the Companies Act 1985. The results for the six months ended 30 September 2005 were approved by the Board on 25 November 2005 and will be posted on the Company's web site, www.eckoh.com, on 28 November 2005. The Symphony Telecom Holdings plc results will be posted on the Symphony website, www.symphony.com on 28 November 2005. 2. Earnings/(loss) per ordinary share of 0.25p each 6 months 6 months Year ended ended ended 30 Sept 30 Sept 31 March 2005 2004 2005 £'000 £'000 £'000 Profit for the period before the following: 2,397 120 855 Intangible asset amortisation (998) (1,211) (2,539) Intangible asset impairment (232) - (7,756) Restructuring costs (198) - - Profit/(loss) for the period 969 (1,091) (9,440) Weighted average number of shares in the period: Basic and diluted 271,628,649 271,175,818 271,226,435 Basic earnings/(loss) per share before intangible asset amortisation and impaiment and restructuring costs 0.9p 0.0p (3.5p) Intangible asset amortisation (0.4p) (0.4p) (0.9p) Intangible asset impairment (0.1p) - (2.9p) Restructure costs (0.0p) - - Basic and diluted earnings/(loss) per share 0.4p (0.4p) (0.3p) None of the share options in issue give rise to a dilution in the loss per share. 3. Share capital and reserves Ordinary Share Profit share premium and loss capital account account £'000 £'000 £'000 At 1 April 2005 679 147 8,125 Profit for the period - - 969 Exchange adjustments offset in reserves - - 22 Shares issued in respect of share options exercised 1 50 - At 30 September 2005 680 197 9,116 4. Reconciliation of movement in equity shareholders' funds 6 6 months Year months ended ended 31 ended 30 Sept March 30 Sept 2004 2005 2005 £'000 £'000 £'000 Opening equity shareholders' funds 8,951 18,373 18,373 Profit/(loss) for the period 969 (1,091) (9,440) Employee share options exercised 51 10 26 Exchange adjustments offset in reserves 22 (17) (8) Closing equity shareholders' funds 9,993 17,275 8,951 5. Net cash inflow/(outflow) from operating activities 6 6 Year months months ended 31 ended ended March 30 Sept 30 Sept 2005 2005 2004 £'000 £'000 £'000 Operating loss (478) (1,132) (9,783) Depreciation and impairment of tangible fixed assets 548 638 1,319 Amortisation and impairment of intangible fixed assets 1,230 1,211 10,295 Loss on disposal of tangible fixed assets - - 7 (Increase)/decrease in stock (172) (43) 40 (Increase)/decrease in debtors (3,660) (852) (148) Increase/(decrease) in creditors/provisions 2,466 (382) 2,745 (66) (560) 4,475 This information is provided by RNS The company news service from the London Stock Exchange

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