Contract Win

RNS Number : 3442I

Eckoh PLC

02 July 2013

 



PRESS RELEASE

2^nd July 2013

Eckoh plc

('Eckoh' or 'the Company')

Eckoh secures £1.4 million contract with financial services provider

Eckoh plc (AIM: ECK), the UK's leading provider of multi-channel customer service and secure payment solutions, today announces the award of a five year contract to provide hosted customer self-service and payment solutions to a major financial services provider worth a minimum of £1.4 million over the life of the contract and a minimum of £0.6m in the first 2 years.

Under the contract terms, secured through an Eckoh channel partner, the Company will provide a self-service solution to support the organisation's contact centre operations enabling customers to identify and verify themselves through an automated service. The customers will then have the ability to make a balance enquiry or make a payment on their account using EckohPAY, without needing to speak to a contact centre agent. The services will initially be provided in 12 different languages including English, French, German, Portuguese, Spanish, Italian, Japanese, Mandarin and Korean and they are expected to go live this summer.  

Nik Philpot, Chief Executive Officer of Eckoh commented: "I'm delighted to announce this major financial services client win that will see us deploy a range of automated customer self-service and payment solutions in multiple languages. Our end to end PCI DSS solution continues to drive high levels of interest from customers who are looking to address regulatory pressure as well as respond to growing public demand for more secure payments in contact centres. We look forward to developing a strong relationship with the company over the coming years."

EckohPAY is a fully automated service validating the caller against a unique reference number, whilst capturing card details, handling authorisation and settlement in real time. The services will enhance efficiency and increase customer satisfaction by offering the secure payments service 24 hours a day.

Eckoh's automated multi-channel payment service (EckohPAY) is Payment Card Industry Data Security Standards ('PCI DSS') compliant and available 24/7.

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For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                                                                                      Tel: [phone]

Buchanan

Jeremy Garcia, Gabriella Clinkard                                                                                                       Tel: [phone]

www.buchanan.uk.com 

N+1 Singer

Shaun Dobson                                                                                                                                    Tel: [phone]

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of multi-channel customer service and secure payment solutions. We are a PCI DSS Level One accredited Service Provider, currently processing over £300 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 6,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

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