Trading Statement

Claims Direct PLC 28 March 2001 Claims Direct plc ('the Company') Trading Statement In a trading statement issued on 25 January 2001, the Board of Claims Direct plc, the personal injury claims specialist, stated that it expected its results for the six months ended 31 March 2001 to be substantially below market expectations. The Company said it would issue a further trading statement around the time of the year end. Accordingly, the Company is today announcing the following update on current trading and other matters. Trading Statement The recent high profile television advertising campaign run by the Company has not to date restored the number of accepted cases to former levels although brand awareness remains very high. The run rate of accepted cases appears to have stabilised at around 2,500 cases per month, slightly above the level experienced in December (2,411 cases) but below the 4,000 plus cases per month in the previous quarter. The lower volume of cases results from increased competitor activity and low consumer confidence, as well as uncertainty and concerns about the scale of the likely recovery of after the event insurance policy premiums, an issue that currently affects all industry participants. As previously announced, the Company's interim results for the six months ended 30 September 2000 reported operating profits before exceptional employee costs and amortisation (the best measure of its underlying performance) of £11.8m. The Board now believes that the Company will record an operating loss for the second half of the year. For the year ending 31March 2001 as a whole, the Company expects to report an operating profit, on a similar underlying basis, of not less than £6m. After substantial exceptional items made up primarily of the charge relating to ex-gratia payments to clients and a 'one-off' cost relating to payments to underwriters required to secure long-term underwriting capacity, referred to below, the Company is expected to report a pre tax loss for the year of approximately £20m. Dividends Following the payment of a 0.5p dividend at the interim stage, the Board does not expect to recommend the payment of a final dividend. Balance Sheet The Company's year end balance sheet is expected to show bank balances totalling approximately £20m, of which approximately £10m will be available as working capital with the balance subject to restricted access until the conclusion of claimants cases. The net assets of the Company are expected to exceed £30m. Reorganisation The Company is in the process of restructuring its internal organisational structure and is also rationalising and revamping its marketing and business development areas. As a consequence, its Franchise capacity is being reduced in line with the current run rate of accepted cases and the advertising spend is being reviewed to take account of future likely levels of business activity. Finally, flexibility will be maintained so that the Company can work with an acceptable level of cases to achieve sustainable gross margins in the longer term. As a result of aligning the operational base and overhead structure to the new volumes of business currently being experienced, and giving effect to other changes recently announced to the core product, the Board believes that the Company can regain operational profitability during the new financial year. Insurance position A recent test case (not involving a Company client) and a statement in the House of Commons by the Lord Chancellor's Department minister David Lock in December, both confirm that the Access to Justice Act is clear in stating that after the event insurance premiums are recoverable from defendants in successful cases. Notwithstanding this test case and the Government's stance, the Company's clients continue to experience difficulties in recovering insurance premiums from defendant insurers in successful cases. Claims Direct intends to continue to seek a constructive settlement of this issue with the defendant insurance industry whilst continuing to recommend that its solicitors pursue full recovery, if necessary by commencing test cases in higher courts. Discussions with the Company's underwriters which have taken place over recent months and which were referred to in the statement issued on 25 January 2001, have now resulted in an Agreement to renew the Company's underwriting facilities with new and existing syndicates at Lloyd's. The costs associated with this Agreement will be included as one of the exceptional items in the current year's accounts. The Agreement also enabled the Company to introduce its enhanced insurance policy, which provides its clients protection against any deductions from the first £1,000 of compensation they receive, except for any interest on the loan taken out to fund the cost of their insurance policy. Existing clients will also be able to upgrade their policies to take advantage of the additional protection offered. This cover will remain in place until clarity over the subject of recoverability is achieved. Colin Poole, Chief Executive of Claims Direct plc, commenting on the statement, said: 'We believe that the corrective action that we have taken will successfully stabilise the business and that it is now more strongly positioned. 'Our targeted marketing activities should lead to an increase in the number of accepted cases and therefore will place us in a position to return the core business to profit in due course.' Photos available at www.newscast.co.uk For further information, please contact: Claims Direct plc (Today) 0207 324 8888 Colin Poole, Chief Executive Paul Doona, Finance Director Web Site www.claimsdirect.com Golin/Harris Ludgate 0207 324 8888 Reg Hoare/Robin Hepburn/Trish Featherstone
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