Trading Statement

Capita Group PLC 25 October 2001 THE CAPITA GROUP PLC TRADING UPDATE: CAPITA CONTINUES TO DELIVER SUSTAINED GROWTH ACROSS ALL BUSINESS AREAS Major contracts worth £130 million awarded The Capita Group Plc ('Capita') announces continued excellent progress across its three platforms for growth: - three major contracts and a core contract extension secured - accelerated organic growth achieved across all divisions - a complementary acquisition completed In addition to the developments announced today, the Group still has major contract opportunities under bid worth £1 billion. All these opportunities have gone through the Group's internal selection process. There is also a further encouraging number of opportunities at earlier stages of development. Rod Aldridge, Executive Chairman of Capita commented: 'Capita is experiencing a buoyant period of growth across the Group. Our high levels of new sales, increasing penetration of the financial services sector and regular contract extensions means the visibility of our earnings going forward is very high. The current economic conditions are providing a number of new opportunities which we expect to benefit the Group. The strong visibility of our earnings underpins our confidence for 2001 and 2002. The Board remains very confident that shareholders will be pleased by Capita's performance for the year as a whole and continues to believe that prospects for future growth remain excellent.' Major contract wins Capita is delighted to announce that it has secured two major contracts in the financial services sector, a central government contract and a two-year contract extension in the public sector, worth in total in excess of £130 million. In the year to date, the Group has secured major contract wins worth £850 million and over the last 21 months has won new work with a value in excess of £1.5 billion. Major New Contracts: Norwich Union Insurance ('NUI') has selected Capita as one of its outsourcing partners, to provide a loss adjusting service in respect of both household and commercial locations in the UK. Sixty staff will transfer from NUI to Capita with the contract. This new agreement builds upon the existing relationship between Capita and NUI, under which Capita already provides a range of complementary insurance services. Lloyd's has appointed a wholly owned subsidiary of Capita, Capita Syndicate Management Limited, as the substitute Agent to manage affairs of the Cotesworth syndicates which are now in run-off. Cotesworth & Co. Limited is in the process of being placed in provisional liquidation. Sixty staff and the majority of directors of Cotesworth & Co. Limited will join Capita Syndicate Management, a Lloyd's approved Managing Agent, to ensure retention of their collective experience and knowledge and to maintain continuity of service to clients. The transfer of the Managing Agent's function of the Cotesworth run-offs to Capita will further enhance security of service levels as the operation will be able to draw upon the expertise contained within Capita's substantial London Market operation and wider insurance support services. The National Criminal Intelligence Service has chosen Capita as strategic partner to provide managed IT support services for their central and regional offices. The 7-year contract will involve the end-to-end management of their desktop and server environment and support infrastructure through the employment of leading edge technologies. In June 2000 Capita was appointed by the Department for Education and Skills to administer the Individual Learning Accounts programme. It was announced yesterday by the Education and Skills Secretary Estelle Morris that this programme is to be withdrawn from 7 December 2001. We do not expect a material impact. Public Sector Extension Capita has been awarded a two-year extension to April 2004 to the three-year administrative services contract which was awarded by the Benefits Agency, now the Department for Work and Pensions ('DWP'), in April 1999. The contract involves administrative support services for some 22,000 DWP employees sited in 240 offices across the North West of England, North East of England and the Midlands. The contract extension positions Capita strongly to support the newly formed DWP as it reshapes its business. Incremental New Business As previously announced, in the first six months of 2001 Capita secured £26 million of incremental new business across its three divisions. In the quarter ended September 2001, this total has already been exceeded with new business awarded by both existing and new clients. The HR businesses have secured several significant integrated and single service contracts across the full spectrum of their service offering from recruitment, payroll and pensions to HR outsourced administration and outplacement services, worth an aggregate £8 million over the next three years. New clients include local authorities, central government departments and a wide range of private sector clients including Xerox, Caradon and Kohler Mira. Capita IRG has continued to grow strongly and so far this year, has added 102 clients. In addition, efforts to cross-sell services to customers have been highly successful and Capita IRG has raised the proportion of clients who buy more than one Registration product from 10% to 40%. A 'Boundary Sales Team' has been appointed recently to be specifically responsible for cross-selling the wider range of Capita products into the IRG corporate customer base. Demand for insurance services throughout Capita Eastgate and Capita McLarens remains strong. As a result of the position that they have, the Group is beginning to shape the thinking in the industry at a time when the organisations within it are under considerable pressure to change. A central sales team has been created which will augment service line sales and create further demand from existing and new clients for integrated services. For example, Capita Eastgate Insurance Services has been selected, following a detailed tender process, as a provider of Broker Services to the Lloyd's market in the event that a Lloyd's Broker should become insolvent. Capita will provide a range of services including initial response, claims administration, helpline facilities and business transfer. This selection is a recognition of Capita's breadth of insurance services and its clear ability to respond swiftly. Capita is able to effectively assess the needs of both policyholders and their insurers to achieve a smooth transition of claims processing and to deliver ongoing business requirements. Revenues will be generated under this arrangement as brokers' operations are supported. Our IT services are also buoyant with new business prospects strong and with several contract extensions secured in the period. For example, the Driving Standards Agency has agreed that their central booking services (DTCS) contract with Capita will not end next year, but will continue for up to a further two years. Capita's Education Portal, including the Parents Gateway, was launched in September and is creating considerable interest from our customer base. Capita's Property Consultancy has secured substantial new business across both the public and private sectors involving their full range of property disciplines. In the public sector, business has been secured mainly across health and education projects, prison improvements and with the Immigration Services, assisting with the provision of accommodation for asylum seekers, as well as local and national infrastructure projects. In the private sector, significant growth has been achieved across a wide variety of developments including leisure and residential projects. Acquisitions Capita's third strand of growth comes from the acquisition of complementary small to medium-sized businesses to enhance its existing services or strengthen its positions in key markets. The Company is presently examining a number of potential acquisitions that could fit into several of Capita's business areas. One such acquisition has recently been completed. Capita acquired on 1 October 2001 the entire share capital of Harford Registrars, a London based registrar. The net assets acquired were £0.5 million and the deal is expected to be earnings enhancing in the current year. The company has an annual turnover of £1 million and a broad client base which has grown significantly in the last few years. The business will be integrated into Capita IRG, bringing fifty additional registration clients and the potential for Capita IRG to extend the services that are presently provided to them. -Ends- For further information: The Capita Group Plc 020 7799 1525 Rod Aldridge, Executive Chairman Paul Pindar, Chief Executive Shona Nichols, Marketing Director Issued by: Finsbury 020 7251 3801 Morgan Bone Mark Harris

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