1st Quarter Results

Banco Santander Central Hispano SA 26 April 2000 Summary 1st Quarter Results Variation Balance sheet 31.03.2000 31.03.1999 (%) 31.12.1999 Pta. MM. Euro MM. Euro MM. 2000/1999 Euro MM. Total assets 44,856,948 269,5957 241,5430 11.61 256,438.5 Loans 22,301,904 134,037.1 113,473.8 18.12 127,472.1 Customer funds 41,203,884 247,640.3 210,210.8 17.81 232,232.3 Customer deposits 27,053,728 162,596.2 137,459.9 18.29 153,756.6 Mutual funds 10,342,870 62,161.9 57,291.7 8.50 59,840.3 Pension funds 2,490,573 14,968.6 10,487.4 42.73 13,071.6 Managed portfolios 1,316,713 7,913.6 4,971.7 59.17 5,563.7 Capital accounts 1,557,731 9,362.2 9,260.3 1.10 8,026.2 Total managed funds 59,007,104 354,639.8 314,293.8 12.84 334,914.1 Variation Income statement January - March 2000 Jan.-Mar. 99 (%) 1999 Pta. MM. Euro MM. Euro MM. 2000/1999 Euro MM. Net interest revenue 284,746 1,711.4 1,583.7 8.06 6,669.9 Basic revenue 436,821 2,625.3 2,346.9 11.86 9,747.1 Net operating income 176,910 1,063.3 863.8 23.10 3,479.0 Income before taxes 140,199 842.6 636.3 32.42 2,715.6 Net consolidated income 111,658 671.1 503.5 33.27 2,172.0 Net attributable income 80,404 483.2 368.3 31.19 1,575.1 1 Ratios 31.03.2000 31.03.2000 31.03.1999 31.12.1999 ROA 1.02 0.83 0.88 RORWA 1.73 1.48 1.50 R0E 22.75 16.54 18.51 Efficiency ratio 53.74 57.37 (personnel & gen. expenses/net op. revenue) 57.70 BIS ratio 11.79 12.22 12.03 Tier 1 8.61 8.43 8.19 NPL ratio 1.89 1.87 1.97 NPL coverage 121.37 122.02 120.84 Shares and shareholders (*) Number of shareholders 796,006 942,426 761,086 Shares outstanding (millions at end of period) 3,999 3,668 3,668 Share price (Pta., Euro) 1,869 11.23 9.50 11.24 Market capitalization (millions) 7,472,667 44,911.6 35,076.3 41,226.0 Net attrib. income per share (annualized) 85.5 0.51 0.40 0.43 P/F ratio 23.23 23.81 26.17 Other data Number of branches 8,364 9,024 8,473 Spain 6,008 6,464 6,011 Abroad 2,356 2,560 2,462 Number of employees 94,780 105,034 95,442 Spain 45,142 49,271 45,175 Abroad 49,638 55,763 50,267 (*) All per share data have been adjusted for the stock split carried out 11.06.99 Note: The information contained in this report has not been audited. However, it has been produced utlizing generally accepted accounting principles and criteria. Performance during the quarter The keys to the quarter: Integration, Domestic Business, Europe, Latin America and Internet Banco Santander Central Hispano made solid progress in the first quarter towards fulfilling its Program ONE goals and building the financial services Group of the future. During the first quarter of 2000 the Group has made decisive strides in meeting the goals of Program ONE and has allocated maximum resources to develop the main strengths that sustain the Group's present and future value: - A leading position in domestic business, backed by the retail networks of Santander Central Hispano and Banesto, all of them firmly established and with a high brand name value, which have pushed up market share in key products since the merger, - An aggressive strategy in Europe, through direct presence in related markets and development of high value strategic alliances, makes the Bank one of the most solidly positioned in Europe, and is becoming an increasingly important source of income. 2 - A solid presence in Latin America, an area with high economic growth potential, which is one of the Group's distinguishing hallmarks. Continuous financial innovation, expansion into the most profitable regions and businesses and a medium-low profile risk policy are spurring revenue growth. - An optimum presence in the economy, focused on high-growth strategic sectors, provides large unrealized capital gains which improve the Group's level of solvency. - Management potential based on the most developed technology and on high)y qualified teams committed to a common project. - Decisive bid to lead ' new economy' related businesses. The Group's 'internetization', development of an own financial portal and investments and agreements with state-of-the art technological companies, combined with the competitive capacity shown so far, will make the Santander Central Hispano Group a reference of success in this new business area. As a result, the Group's activities revolved around three basic areas: the integration and increased efficiency of the Organization, a new impetus towards the efficient distribution of financial services and the strengthening of domestic and international positioning as a Group of reference in Europe and Latin America. A productive Organization prepared for change The technological, operational and functional integration, which was originally planned to be completed at the end of this year, is advancing rapidly and meeting the phases programmed ahead of schedule. The goal is to develop a productive and highly efficient Organization which supports the Group in Spain and abroad. Among the main measures taken during the first quarter were: - Completion of the Unified Technological Platform, in place except for its establishment in part of the Santander retail network which began on February 19 and is scheduled to be Completed by the middle of July, four months ahead of the initial calendar. Very possibly, this process will beat, in terms of quality and speed, all bank integration records in the World. The fulfillment of the Unified Technological Platform involves almost 9,500 employees including support personnel (trainers, technicians, back-up, etc) and final users, and has required the replacement of 8,700 computers and close to one million hours invested in IT developments and adaptation of the central systems. - On this platform there is already a unified system of management control for Customer banking in Spain. This entailed the creation of a unified customer data base for the retail and corporate banking businesses which is constantly updated. This tool will strengthen the effectiveness of marketing campaigns and increase the level of cross-selling. - Significant advances have been made in the Intranet Project, the Group's new global management and corporate communication tool. Designed for internal use through the Internet, it will embrace all units. businesses and subsidiaries of the Group. Its ultimate goal is to transform the way of working in the Bank, strengthening time and cost savings and facilitating team work and the professional development of staff. As well as access to internal Group information (circulars, directories ...) and external (press, financial markets), Intranet provides access to form@VIA the on-line training vehicle designed by and for the Bank's Training Department. Form@VIA makes it possible to conduct continuous and tailor-made monitoring of the training needs and level of every employee, classified according to different profiles, through courses on specialized banking products and services, advisory services, office computer systems and languages. - Consolidation of the first phase of the unification of Retail Banking Risk Management for the Banco Santander and BCH networks and the launch of the unified model at all regional units. This process requires the establishment of new management and Organizational frameworks, as well as an organizational structure and single circuits at all the management levels of each regional unit at both retail banking networks. This will ensure the effectiveness and efficiency of the process, improving service quality and simplifying transactions. In parallel with these measures, whose impact on efficiency will become apparent in the longer term, Banco Santander Central Hispano has enhanced the measures taken to achieve a quicker optimization of the Organization. This is a key aspect tor attaining the cost savings envisaged from the merger and for meeting the goals of Program ONE: - A new program has been launched to close 450 branches this year belonging to the retail networks of Banco Santander, BCH and Banesto. At the end of this year the number of branches in Spain will be 15% lower than when the merger announcement was made. - New objectives have also been set for early retirements during 2000 in Spain and Latin America. Over and above efficient distribution, a new way of doing banking Banco Santander Central Hispano was particularly active during the first quarter in developing and implementing its own strategy on the distribution of financial services. A strategy which places the customer as the center of gravity of the Croup's activities while adapting permanently to new technologies. Two main steps were taken in this regard: on the one hand, to strengthen traditional branches as sales centers and meeting points with customers, exploiting the competitive advantage of having the largest franchise of branches in Spain. The Millennium project was promoted and the Fenix project, to design the branch of the future, is in a pilot scheme phase. The Group has also progressed in building a virtual network for the distribution of financial services, whose objective is to Cover customers' needs and make it possible to expand into new markets and businesses. The total number of Group Internet customers surpassed 500,000 as of end March 2000 (+58% over December 1999), of which over 250,000 are in Spain. The main highlights of the first quarter include: - New developments which complete the range of banking products and services offered via Internet by the Group's retail networks. - In Spain the Group has three virtual offices (Santander Supernet, BCH Internet and Banesto's Extr@net), on-line brokerage services (Santander Broker.com, BCH Broker.com and Banesto Broker) and e-commerce (Superplaza Santander and Escaparate Banesto). In Germany, where project e-dorado.com is being developed, the number of customers has reached 13,000. In Latin America the local projects underway in the various countries have increased the number of customers to well over 200,000. - The first steps were taken to create a global financial website, after the acquisition of 75% of Latin America's largest financial portal, Patagon.com (valued at around US$700 million), which is to be integrated with Open Bank, BSCH's direct and Internet banking subsidiary. This website which transcends the concept of Internet banking, aims to become the global financial supermarket of reference in Europe and the Americas. The Patagon.com project takes off with over 60,000 customers and a management team experienced in Internet and new technologies backed up by 550 professionals. It will be organized into two divisions for Europe and the Americas, and already has expansion plans in various European countries. - In e-commerce, the launch of a B2B project with various partners to create a series of vertical and specialized portals as well as develop procurement management capabilities. In this regard, an agreement was reached with EDS-CoNext and AT Kearney (EDS subsidiaries) to create a joint venture to develop e-procurement and LSN projects. - New investments through venture capital funds in companies which conduct their business over the Internet offering infrastructures and/or services. - The Group's positioning is strategically strengthened by its significant stake in Airtel which offers various options for future development in a number of areas related to the 'new economy'. Strengthening the position in the domestic market The strong activity developed by the Group in Spain during the first quarter, through the retail networks of Banco Santander Central Hispano and Banesto, was reflected in the notable expansion of business which produced market share gains in some key areas such as mortgages (+40 b.p.), mutual funds (+110 b.p.) and unit linked funds. Particularly noteworthy was Banesto, a key element of the Group's strategy in Spain, which continued to improve its efficiency, profitability and customer business. Its ROE reached around 20% in the first quarter and excellent growth was registered in demand and time deposits and mortgages. Its banking sector market share of resident private sector deposits and loans has risen 30 b.p. and 10 b.p., respectively, since March 1999. A benchmark in drawing up the new European banking map The steps taken in the first quarter consolidate Banco Santander Central Hispano's strategic position in Europe, a key area for the Group's future development. Major events, in this regard, include the consolidation of the stake in the UK's second largest banking group, the collaboration agreements with the third largest French banking group and the effective control of the banks incorporated to the Group in Portugal. - In the United Kingdom, Banco Santander Central Hispano became the largest shareholder of the new Royal Bank of Scotland, following the acquisition of NatWest by Royal Bank of Scotland. The financial support amounting to £1,700 million made available by BSCH to its partner during the takeover by Royal Bank of Scotland of NatWest brought the Bank's stake in the new Group to 9.2% As part of the support package, Banco Santander Central Hispano issued £1,200 million-worth of shares which were placed among strategic European banking partners. - In France, Banco Santander Central Hispano and Societe Generale subscribed a series of technical agreements to develop certain business areas and launch new activities, as the base for a strategic alliance between both groups bolstered by cross-shareholdings. Under the cross-shareholding agreement Banco Santander Central Hispano's stake in Societe Generale will rise to 7% from 6.01% now and 5.05% in December 1999, while Societe Generale has taken 3% of BSCH. - in Portugal, in April, Banco Santander Central Hispano became owner of majority stakes in Banco Totta and Credito Predial Portugues, in line with the agreements subscribed in 1999 with the Champalimaud Group and Caixa Geral de Depositos. Subsequently, BSCH announced the launch of offers for the remaining shares that it does not yet control in both entities. After the integratlon of both banks, the BSCH Group will be the fourth largest banking group in Portugal with a market share of around 11%. Consolidation of the leading franchise in Latin America The high rates of growth in income obtained by the Santander Central Hispano Group in Latin America will be bolstered by the measures taken during the first quarter aimed at improving the level of management and efficiency of the subsidiaries, while lifting the stakes in profitable and low risk businesses. Of note were: - The announcement of offers in Argentina and the United States in order to acquire the shares and voting rights of 28.1% of Banco Rio de la Plata. This acquisition and the exercise of options already agreed for 19.2% of the capital (scheduled for June 2001) will enable Banco Santander Central Hispano to own up to 100% of Banco Rio de la Plata. - As a counterpart to these operations, Banco Santander Central Hispano will deliver up to 67,619,070 ordinary and newly issued shares of EUR 0.5 nominal value each and an issue premium of EUR 1.75 (equivalent to 1.65% of current capital). This is in accordance with the agreement reached at BSCH's Annual Shareholders' Meeting of March 4, 2000 This operation, together with the agreement to acquire 97% of the Brazilian Grupo Financiero Meridional, further enhances the Group's position as the leading franchse in Latin America. - In addition, new projects were launched to improve the levels of efficiency and quality of the Group's banks in Latin America. Particularly noteworthy was the progress made in implementing the Altair Project to build a single platform of basic retail banking applications for the Group's banks in Latin America. Lastly, in April, the Group acquired 4% of Metlife for US$427.5 million arising from the placement of the US life insurer's shares. The strong level of activity was accompanied in the first quarter by excellent results and business volumes. As a result, the Group is well on the way to meeting the targets of Program ONE, with growth of net attributable income per share of 28% and improved levels of efficiency and profitability while maintaining adequate solvency and credit risk quality ratios. Santander Central Hispano consolidated income statement Income statement January - March 2000 Jan-Mar 1999 Variation 00/99 Pta. MM. Euro MM. %ATA Euro MM. %ATA Amount (%) Interest revenues 807,583 4,853.7 7.40 4.861.8 8.04 (8.1) (0.17) Dividends 14,575 87.6 0.13 64.6 0.11 23.0 35.64 Interest expenses (537,412) (3,229.9) (4.93) (3,342.6) (5.53) 112.7 (3.37) Net interest revenue 284,746 1,711.4 2.61 1,583.7 2.62 127.6 8.06 Net fees and commissions 152,075 914.0 1.39 763.2 1.26 150.8 19.76 Basic revenue 436,821 2,625.3 4.00 2,346.9 3.88 278.4 11.86 Trading gains 22,248 133.7 0.20 98.4 0.16 35.3 35.91 Net operating revenue 459,069 2,759.1 4.21 2,445.3 4.04 313.8 12.83 Personnel and general expenses (246,725) (1,482.8) (2.26) (1,402.9) (2.32) (79.9) 5.70 a) Personnel expenses (158,478) (952.5) (1.45) (915.4) (1.51) (37.1) 4.05 b) General expenses (88,247) (530.4) (0.81) (487.5) (0.81) (42.9) 8.80 Depreciation (31,684) (190.4) (0.29) (169.7) (0.28) (20.7) 12.20 Other operating costs (3,750) (22.5) (0.03) (8.9) (0.01) (13.6) 152.53 Operating costs (282,159) (1,695.8) (2.59) (1,581.5) (2.61) (114.3) 7.22 Net operating income 176,910 1,063.3 1.62 863.8 1.43 189.5 23.10 Inc. from equity - accounted holdings 32,258 193.9 0.30 74.6 0.12 119.3 159.94 Less: Dividens from equity - accounted holdings 7,102 42.7 0.07 37.8 0.06 4.9 12.87 Earnings from Group transactions 8,240 49.5 0.08 63.0 0.10 (13.4) (21.34) Net provisions for loan - losses (26,475) (159.1) (0.24) (207.5) (0.34) 48.4 (23.31) Writedown of investment securities (32) (0.2) (0.00) 0.0 0.00 (0.2) - Goodwill amortization(6,636) (39.9) (0.06) (36.3) (0.06) (3.5) 9.74 Other income (44,066) (264.8) (0.40) (121.2) (0.20)(143.7) 118.55 Income before taxes 140,199 842.6 1.28 636.3 1.05 206.3 32.42 Corporate tax (28,541) (171.5) (0.26) (132.8) (0.22) (38.8) 29.20 Net consolidated income 111,658 671.1 1.02 503.5 0.83 167.5 33.27 Minority interests 15,191 91.3 0.14 52.2 0.09 39.1 74.95 Dividend - preferred shareholders 16,063 96.5 0.15 83.0 0.14 13.5 16.31 Net attributable income 80,404 483.2 0.74 368.3 0.61 114.9 31.19 Note: Average Total Assets 43,645.546 262,315.0 241.987.2 20.327.8 8.40 Average Shareholders' Equity 1,413,793 8,497.1 8,907.1 (410.0) (4.60) Average yield of assets January - March 2000 January - March 1999 (%) Weight AV. rate Weight AV. rate Central banks and Government debt securities 13.14 5.34 14.89 5.59 Due from banks 12.17 6.25 17.64 6.29 Loans 49.85 8.65 46.01 10.64 EMU currency 31.19 5.42 28.99 6.29 Other currencies 18.66 14.06 17.02 18.06 Investment securities 14.34 5.72 11.15 6.63 Other assets 10.50 - 10.31 - Other revenue - 0.94 - 0.57 Total 100.00 7.59 100.00 8.75 Average cost of funds January - March 2000 January - March 1999 (%) Weight AV. rate Weight AV. rate Due to banks 24.93 4.87 30.10 5.68 Customer deposits 47.58 4.20 47.67 5.21 EMU currency 27.53 1.85 28.60 2.43 Other currencies 20.05 7.41 19.07 9.38 Debt securities and subordinated debt 12.17 7.40 8.20 8.66 EMU currency 2.86 4.46 1.76 6.80 Other currencies 9.31 8.30 6.44 9.17 Net shareholders' equity 3.64 - 4.11 - Other liabilities 11.68 1.08 9.92 0.58 Other costs - 0.69 - 0.57 Total 100.00 4.93 100.00 5.53 Consolidated Group Balance Sheet 31.03.00 31.03.99 Variation 31.12.99 2000/1999 Assets Pta.MM. Euro MM. Euro MM. Amount (%) Euro MM. Cash and central banks 822,553 4,943.6 3,433.7 1,509.9 43.97 6,226.9 Government debt securities 4,366,299 26,242.0 31,001.6 (4,759.6) (15.35) 29,717.6 Due from banks 6,073,524 36,502.6 39,706.5 (3,203.9) (8.07) 30,226.3 Loans 22,301,904 134,037.1 113,473.8 20,563.3 18.12 127,472.1 Investment securities 6,541,951 39,317.9 27,569.7 11,748.2 42.61 36,037.7 Fixed income 4,632,265 27,840.5 19,516.1 8,324.3 42.65 25,613.8 Equity 1,909,686 11,477.4 8,053.6 3,423.8 42.51 10,423.9 Shares and other securities 889,339 5,345.0 3,656.5 1,688.5 46.18 6,636.3 Equity stakes 884,099 5,313.5 3,552.5 1,761.1 49.57 4,036.7 Equity stakes in Group companies 136,248 818.9 844.6 (25.8) (3.05) 861.0 Tangible and intangible assets 1,054,937 6,340.3 6,478.3 (138.0) (2.13) 6,302.8 Treasury stock 3,464 20.8 96.4 (75.6) (78.40) 35.7 Goodwill 426,363 2,562.5 2,486.3 76.2 3.06 2,542.6 Other assets 3,094,931 18,600.9 16,226.9 2,374.0 14.63 17,040.2 Prior years' results from consolidated companies 171,022 1,027.9 1,069.7 (41.8) (3.91) 836.7 Total assets 44,856,948 269,595.7 241,543.0 28,052.6 11.61 256,438.5 Liabilities Due to banks 10,899,670 65,508.3 68,537.1 (3,028.7) (4.42) 63.252.2 Customer deposits 21,687,521 130,344.6 116,292.5 14,052.1 12.08 121,573.1 Deposits 18,389,906 110,525.6 97,573.4 12,952.1 13.27 104,756.2 REPOS 3,297,615 19,819.1 18,719.1 1,100.0 5.88 16,817.0 Debt securities 3,881,716 23,329.6 14,494.3 8,835.2 60.96 24,084.8 Subordinated debt 1,484,491 8,922.0 6,673.1 2,248.9 33.70 8,098.7 Pension and other allowances 770,458 4,630.5 2,882.6 1,748.0 60.64 4,370.2 Minority interests 1,172,563 7,047.2 5,619.8 1,427.4 25.40 6,340.1 Net consolidated income 111,658 671.1 503.5 167.5 33.27 2,172.0 Capital 332,710 1,999.6 1,267.5 732.1 57.76 1,833.9 Reserves 1,319,103 7,928.0 8,790.5 (862.5) (9.81) 6,358.4 Other liabilities 3,197,058 19,214.7 16,482.0 2,732.7 16.58 18,355.0 Total liabilities 44,856,948 269,595.7 241,543.0 28,052.6 11.61 256,438.5 Other managed funds (off - balance sheet) 14,150,156 85,044.2 72,750.8 12,293.3 16.90 78,475.7 Total managed funds 59,007,104 354,639.8 314,293.8 40,346.0 12.84 334,914.1 Contingent liabilities 3,815,326 22,930.6 19,596.9 3,333.6 17.01 20,895.4 Guarantees 3,338,841 20,066.8 17,020.8 3,046.0 17.90 17,618.2 Documentary credits 476,485 2,863.7 2,576.1 287.6 11.17 3,277.2 Loans 31.03.00 31.03.99 Variation 31.12.99 2000/1999 Pta.MM. Euro MM. Euro MM. Amount (%) Euro MM. Public sector 650,587 3,910.1 3,835.2 74.9 1.95 4,099.6 Private sector 12,412,723 74,602.0 63,702.0 10,899.9 17.11 71,443.4 Secured loans 4,214,165 25,327.6 20,751.7 4,576.0 22.05 23,899.7 Other loans 8,198,558 49,274.3 42,950.4 6,323.9 14.72 47,543.7 Non-resident sector 9,811,601 58,968.9 49,101.0 9,867.9 20.10 55,394.2 Secured loans 2,596,596 15,605.9 11,518.4 4,087.5 35.49 14,508.5 Other loans 7,215,005 43,363.1 37,582.6 5,780.4 15.38 40,885.7 Gross loans 22,874,911 137,481.0 116,638.3 20,842.7 17.87 130,937.2 Less: allowance for loan losses 573,007 3,443.8 3,164.5 279.4 8.83 3,465.1 Net loans 22,301,904 134,037.1 113,473.8 20,563.3 18.12 127,472.1 Note: Dobtful loans 505,034 3,035.3 2,498.7 536.6 21.48 2,999.6 Public sector 1,392 8.4 14.1 (5.8) (40.74) 8.7 Private sector 142,673 857.5 960.9 (103.5) (10.77) 850.0 Non - resident sector 360,969 2,169.5 1,523.6 645.8 42.39 2,140.9 Risk management* 31.03.00 31.03.99 Variation 31.12.99 2000/1999 Pta.MM. Euro MM. Euro MM. Amount (%) Euro MM. Non-performing loans 504,434 3,031.7 2,566.9 464.8 18.11 2,997.8 NPL ratio (%) 1.89 1.87 0.02 1.97 Allowance for loan losses 612,220 3,679.5 3,132.1 547.4 17.48 3,622.6 NPL coverage (%) 121.37 122.02 (0.56) 120.84 Non-performing loans**440,349 2,646.6 2,138.9 507.7 23.74 2,593.3 NPL ratio (%)** 1.65 1.56 0.09 1.71 NPL coverage (%) 139.03 146.44 (7.41) 139.69 (*)Excluding country-risk (**)Excluding NPLs backed by residential mortgages Notes NPL ratio: Non-performing loans/computable risk Customer funds 31.03.00 31.03.99 Variation 31.12.99 2000/1999 Pta. MM. Euro MM. Euro MM. Amount (%) Euro MM. Public sector 349,845 2,102.6 1,841.7 260.9 14.17 2,151.5 Private sector 10,899,921 65,509.8 65,177.9 331.9 0.51 62,458.6 Demand deposits 3,220,020 19,352.7 16,806.9 2,545.8 15.15 19,127.0 Saving accounts 2,203,251 13,241.8 11,695.3 1,546.5 13.22 13,008.3 Time deposits 3,428,100 20,603.3 73,799.6 (3,196.3) (13.43) 19,206.2 REPOS 2,019,798 12,139.2 12,839.4 (700.2) (5.45) 10,971.4 Other accounts 28,752 172.8 36.7 136.1 370.50 145.8 Non resident sector 10,431,755 62,732.2 49,272.9 13,459.3 27.32 56,963.1 Deposits 9,186,936 55,214,6 43,594.0 11,620.6 26.66 51,267.1 REPOS 1,250,819 7,517.6 5,678.9 1,838.7 32.38 5,695.9 Total customer deposits 21,687.521 130,344.6 116,292.5 14,052.1 12.08 121,573.1 Debt securities 3,881,716 23,329.6 14,494.3 8,835.2 60.96 24,084.8 Subordinated debt1,484,491 8,922.0 6,673.1 2,248.9 33.70 8,098.7 Total customer funds on balance sheet 27,053,728 162,596.2 137,459.9 25,136.2 18.29 153,756.6 Total managed funds(off - balance sheet) 14,150,156 85,044.2 72,750.8 12.293.3 16.90 78,475.7 Mutual funds 10,342,870 62,161.9 57,291.7 4.870.2 8.50 59,840.3 Spain 8,716.042 52,364.5 50,241.9 2,142.5 4.26 51,365.7 Abroad 1,526,828 9,777.4 7,049.8 2,727.7 38.69 8,474.7 Pension funds 2,490,573 14,968.6 10,487.4 4,481.2 42.73 13,071.6 Spain 766,404 4,606.2 4,327.8 278.4 6.43 4,531.2 Individuals 650,794 3,911.4 3,812.0 99.3 2.61 3,971.6 Abroad 1,724,169 10,362.5 6,159.7 4,202.8 68.23 8,534.4 Managed portfolios 1,316.713 7,913.6 4,971.7 2,941.9 59.17 5,563.7 Spain 487,915 2,932.4 2,511.6 420.8 16.76 2,922.8 Odd 828,798 4,981.2 2,460.1 2,521.1 102.48 2,641.0 Total customer funds 41,203.884 247,640.3 210,210.8 37,429.6 17.81 232,232.3 Main Data by Business Areas Net attributable income ROE(%) Jan-Mar 2000 Jan-Mar 99 Var.2000/1999 Jan-Mar Pta. MM. Euro MM. Euro MM. Amount (%) 2000 1999 Retail Banking in Spain 32,768 196.9 189.1 7.8 4.13 36.86 36.78 Banesto 15,359 92.3 74.6 17.7 23.66 20.67 10.11 Retail Banking Abroad 32,830 197.3 116.6 80.7 69.18 18.42 15.34 Asset Management & Private Banking 10,640 63.9 48.7 15.2 31.23 29.23 27.62 Global wholesale Banking 18,617 111.9 90.6 21.3 23.50 20.43 16.40 Corporate Activities (29,810) (179.2) (151.4)(27.8)( 18.35) - - Total 80,404 483.2 368.3 114.9 31.19 22.75 16.54 Net operating income Efficiency (%) Jan-Mar 2000 Jan-Mar 99 Var.2000/1999 Jan-Mar Pta. MM. Euro MM. Euro MM. Amount (%) 2000 1999 Retail Banking in Spain 50,842 305.6 268.2 37.4 13.94 54.63 50.70 Banesto 20,193 121.4 106.2 15.2 14.31 55.78 59.58 Retail Banking Abroad 81,382 489.1 377.5 111.7 29.58 51.20 54.43 Asset Management & Private Banking 17,909 107.6 69.9 37.7 53.95 42.27 46.86 Global Wholesale banking 29,711 178.9 158.7 20.2 12.76 35.42 39.95 Corporate Activities (23,187) (139.4) (116.7)(22.7)(19.45) - - Total 176,910 1,063.3 863.8 199.5 23.10 53.74 57.37 NPL ratio (%) NPL coverage (%) 31.03.00 31.03.99 31.03.00 31.03.99 Retail Banking In Spain 1.00 1.34 132.55 116.38 Banesto 1.12 1.62 170.75 142.57 Retail Banking Abroad 3.61 3.39 105.13 104.94 Asset Management & Private Banking 0.20 - - - Global Wholesale Banking 1.23 0.96 150.99 126.15 Total 1.89 1.07 121.37 122.02 Investor Relations Plaza do Canalejas, 1 28014 Madrid (Spain) Telephones: 3491 558 10 31 - 3491 558 13 65 3491 558 20 40 - 3491 558 13 70 Fax: 3491 558 14 53 - 3491 552 66 70 Internet: www.bsch.es
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