Financial Express (Holdings) Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).


For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 2nd Floor, Golden House, 30 Great Pulteney Street, London, W1F 9NN. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

  • to present content effectively;
  • to provide you with information, products or services that you request from us or which may interest you, tailored to your specific interests, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts between you and us;
  • to enable you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service;
  • to improve our content by tracking group information that describes the habits, usage, patterns and demographics of our customers.

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email in the first instance.

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Dixons Retail PLC (DXNS)

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Tuesday 07 February, 2012

Dixons Retail PLC

Response to announcement from OFT

RNS Number : 9365W
Dixons Retail PLC
07 February 2012

FOR IMMEDIATE RELEASE Tuesday, 7 February 2012



Response to announcement from OFT


Dixons Retail plc ("Dixons" or "the Company"), one of Europe's leading specialist electrical retailing and services companies, welcomes today's announcement from the Office of Fair Trading  ("OFT") regarding extended warranties.  The report from the OFT recognises the improvements in the market since the Competition Commission reported in 2003 and in particular that customers are getting better value for money with decreased prices and quality improvements in terms of service and level of cover.  The OFT believes that the undertakings announced today will resolve any remaining competition concerns.


Dixons Retail supports any initiative that provides customers with greater choice and helps them understand the features, benefits and value of the services we are able to provide to them.  Dixons has worked closely with the OFT throughout the course of its market study, and will continue to do so in the development of a price comparison website allowing consumers to compare the cost of these agreements and other similar products.


Our Customer Support Agreements are designed with customers' convenience in mind.  Last year we relaunched our services under the KNOWHOW brand having made significant improvements to the services offered to customers, which include many features over and above a standard extended warranty.  Further improvements to our customer service offer are continuously being made.


The proposals being recommended by the OFT will enable customers to make more informed choices about how they obtain help and support.  Our KNOWHOW teams in store, online and on the phone look forward to helping customers make the most of the products they purchase.


- Ends -

For further information

David Lloyd-Seed                                                Group Director of Communications, Dixons Retail     01727 205065

Mark Webb                                                           Head of Media Relations, Dixons Retail                        01727 205019

Tom Burns/Max McGahan                               Brunswick                                                                            020 7404 5959


Help and support and services from KNOWHOW is available from

Further information on Dixons Retail plc can be found at


Notes to editors


·     Dixons' service brand KNOWHOW offers a range of Customer Support Agreements which are designed with customers' needs and convenience in mind, and include a number of features over and above a standard extended warranty.

·     Customers have significant choice whether it be a standard or premium product, payment methods or third party providers.

·     We also provide a number of other services that help customers get the most out of the products they buy from us and help them when things go wrong.

·     Our state of the art repair facility in Newark is able to repair up to 1 million TVs and computers each year. 

·     Dixons' ever-improving customer service means that we can now repair a laptop or television within 7 days.

·    The improvements made to Dixons' store proposition and customer service offer under the Company's Renewal & Transformation plan have driven consistent improvements in customer satisfaction scores in recent years.

This information is provided by RNS
The company news service from the London Stock Exchange